Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Packed, cheap, no free water, only coffee.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
The trip was smooth and the service was excellent.
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Nadelen: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Voordelen: "Fast and efficient!"
Nadelen: "Uncomfortable seats."
Voordelen: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Nadelen: "Used backup plane. It had an older entertainment system."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Excellent leg room in first seat near emergency exit door"
Nadelen: "Seat was close to toilets so a lot of traffic"
Voordelen: "Food was okay. Very smooth landing"
Nadelen: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Voordelen: "Crew was great, seats in economy plus were comfortable. Arrival was 15 minutes early to Los Angeles."
Nadelen: "Check in took a long time at Stockholm. Waiting area to board was very small and crowded."
Voordelen: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Voordelen: "This airline is punctual and the pilots are good."
Nadelen: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Voordelen: "Flight attendants"
Nadelen: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Nadelen: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Nadelen: "Internet page for buying excess baggage was difficult to understand."
Voordelen: "on time polite staff comfortable flights with free coffee"
Nadelen: "charging for bags"
Voordelen: "Alot of room for legs, good hp service"
Nadelen: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."
Voordelen: "Friendly staff"
Voordelen: "There was absolutely nothing I liked."
Nadelen: "We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home."
Voordelen: "Cheap, more than basic, and comfortable. No major complains."
Nadelen: "The o my thing that could be improved is a lrger selection of movies, and better food. Food is acerage compared to everything else."
Voordelen: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "The flight crew was courteous and professional. The seats were comfortable."
Nadelen: "The flight came in a little late. However, the plane was nice."
Voordelen: "Seat room good. Food very good. Flight attendants excellent."
Nadelen: "Nothing comes to mind at this time."
Voordelen: "I was able to get to my destination safely b"
Nadelen: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."
Voordelen: "One included checked bag"
Nadelen: "We were being charged for bottled water and soda"
Voordelen: "Best food on an airplane I have ever had. Great service from the cabin crew."
Nadelen: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Voordelen: "Crew were nice, boarding ok and on time, flight took shorter when planned."
Nadelen: "Premium seats didn't have enough leg room to stretch, they could change the wall into curtains as in Lufthansa."
Voordelen: "The leg room. The great service and attitude."
Nadelen: "The food... needs to be improved, even if it means charging a fee."
Voordelen: "The standout moment for me was how the crew treated my son who realized, as the door was closing, that he had forgotten his bag with all his schoolbooks. They were very kind and responsive and helped him find the bag with no fuss and without making him feel bad."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Nadelen: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Nadelen: "So many delays and lost luggage. The craziest was leaving Manchester. I was supposed to have 30 minutes after leaving security at Manchester and would have done if they hadn't decided to board early. That's ok but then we sat on the plane waiting which resulted in leaving later than the original time of departure and therefore a large run for my connection at Copenhagen. Was badly organized clearly."
Nadelen: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
Voordelen: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Nadelen: "Food was just okay, some beverages had to paid like in low cost flights"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "On time and smooth travel."
Nadelen: "No choice in dinner items."
Nadelen: "More comfortable seats"
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Voordelen: "Crew great. Seats were tough."
Nadelen: "Nothing they could have done but screaming baby for hours was.most unpleasant"
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Flew in a leased 767, 5+ hour flight. Seats had not been adjusted for US adults - very tight squeeze, both side to side and front to back, extremely uncomfortable. No in-flight entertainment (screens blank the whole trip), and minimal service - not even coffee. Terrible!!"
Nadelen: "food and I could not check in at the Kiosk. It said I didn't have a flight and I had to wait nervously for 3 hours for an agent to come to the desk. Then I was able to check in easily."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "The boarding process was quick and efficient"
Voordelen: "It wasn’t full so we got a row to ourselves people were nice"
Nadelen: "TXL Airport is super slow with luggage."
Nadelen: "All airline seats are uncomfortable. It’s the nature of the beast."
Nadelen: "Seats too close together and uncomfortable, but all economy class seats are the same so far in every airline I have flown."
Nadelen: "The crew barely came by, the seats were TINY and you have to pay for everything. It was really a bad experience"
Voordelen: "Crew was very friendly! Flight was very comfortable"
Nadelen: "The seats are narrow whereby you are overlapping shoulders with the next person. Good leg room for short people. Food/beverage service is limited for a transatlantic flight. Outside of coffee, tea, and water, all beverages are at a cost and there is no snack (i.e., pretzels, nuts)."
Voordelen: "Great service, but late departure, missed flight in Reykjavik, 8 hours late arrival in Zurich"
Nadelen: "Waiting for us in Reykjavik to get to Zurich less than the 8 hours late...."
Nadelen: "They downsized the plane and bumped me and my travel companion. Worse experience of my life."
Voordelen: "Seats were comfortable and both flights were on time.....smooth rides!!"
Voordelen: "Food was great"
Nadelen: "Entertainment selection was weird and horrible"
Voordelen: "The flight attendants were efficient and fast at bringing drinks and food! Overall the menu to order from is pretty good with several nice options. Entertainment system is great."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Nadelen: "The plane was late leaving Boston and again leaving Iceland. The seats were very uncomfortable on the first leg of the trip, and marginally better in the second leg."
Voordelen: "The flight attendants were kind and this was another smooth flight!"
Nadelen: "We had several opportunities for water and a beverage, but there were no snacks."
Nadelen: "I didn't like being charged 95 dollars for my checked luggage with no prior knowledge that that was going to be the case. The website said one free checked piece, but apparently that didn't apply."
Voordelen: "Getting off the flights! What a terrible experience. We will never fly or recommend this airline again"
Nadelen: "We will not fly Icelandic Air again. The baggage fees were incredible - $95 per bag to go from Boston and $110 per bag to fly home. That is over $400 in bag fees. This with practically no service, no snacks - we did get water and soft drinks and a ground crew in Iceland that does not communicate about boarding. There was no system to get people on the plane and no communication You expect a baggage fee but it should be well communicated. We looked up the fee online and saw an economy bag listed. What they do not list is that there are different economy baggage fees. The lower price you pay the higher the fee. Again I don't mind a fee - I just should be able to find that fee before I commit. Very deceptive advertising. I could have booked a flight with an airline for the same price and gotten better service, a few snack and airline miles."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "Everything but having to pay $69 for a checked bag was fine."
Nadelen: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."
Voordelen: "Love it. Customer service was awesome. Seat quite comfortable. I hade problems with the first entertainment tablet they gave me, but the second worked well. The only reason I mention this is because I don’t think I was the only one who had a problem. I have every intention to fly with Icelandic air again!"
Nadelen: "Gate area was somewhat chaotic during the boarding process."
Voordelen: "The seats were comfortable and spacious enough. Also, the entertainment system was really responsive, which is a little thing, but makes it feel nicer and modern. It also had good selection."
Nadelen: "Being a rescheduled flight after a big storm, security seemed overwhelmed with the number of people. We arrive about two hours before scheduled departure and they were making last call by the time we got there. Not sure what can be done about this, but it was annoying. Maybe the airline could have requested that security open earlier."
Voordelen: "They provided a pillow and blanket which was very nice, and the crew were helpful in finding space for items during take-off and landing. The boarding and exiting were fairly quick."
Nadelen: "Everything on board costs extra, including basic drinks and snacks, but that's to be expected on cheaper flights. I assumed that the inflight movies cost money as well, although I didn't watch any because I didn't have headphones."
Voordelen: "No food or snacks are given on flights even if they are overnight. Everything must be bought other than water and coffee/ tea. Other than that the crew and flight were nice."
Voordelen: "They were very good about keeping the lights down as much as possible on this red eye flight. Announcements were also kept to a minimum. The re were comfy blankets, pillows, and water waiting for us on every seat."
Nadelen: "The seats are not that comfortable - seems they skimped on padding, plus my seat wouldn’t stay reclined and my husbands wouldn’t recline at all. The space under the seats in front of us was very restricted: there is only space for a bag or for feet, not both."
Nadelen: "not being on the plane!"
Voordelen: "When purchasing of ticket it hide that there is not a complimentary first bag check. To find out at the airport check-in that have to pay additional $190 ($95x2) to already paid price, I feel extremely cheated. According to Iceland Air, its the 3rd party/ Kayak's fault for hiding. I told them they are the one who are using 3rd party to sell tickets so the responsibility goes to both sides."
Nadelen: "When purchasing of ticket it hide that there is not a complimentary first bag check. To find out at the airport check-in that have to pay additional $190 ($95x2) to already paid price, I feel extremely cheated. According to Iceland Air, its the 3rd party/ Kayak's fault for hiding. I told them they are the one who are using 3rd party to sell tickets so the responsibility goes to both sides."
Voordelen: "Everything was awesome"
Voordelen: "I really liked the fun facts about Iceland on seat heads, and the seats were quite comfy as well. Everyone was really friendly. As far as being trapped in a tiny space too high up in the air can be, it was quite enjoyable."
Voordelen: "Service was good and they took good care of me and my family."
Nadelen: "Could not hear what the Captain said on the intercom."
Voordelen: "Finally, an airline the figured out boarding by allowing those in window seats on board first, then middle seats, then aisle seats. So smart, smooth, and non-stressful! comfortable seats, hospitality was great, water so good, entertainment great. Wish the documentaries on iceland were better, they just seemed like advertisements for shops around iceland."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "Service on the plane was excellent."
Nadelen: "Long wait to get off of the plane in Reykjavik."
Voordelen: "On time, polite and helpful assistance at airport with seat assignmnent issue ( all seats on a four leg ticket had been unassigned after assignment three months prior), generous leg room, very good tea on flight. Slept in Reykjavik airport on long layover due to dreadful weather. More comfortable than most airports."
Nadelen: "All was fine."
Voordelen: "The price was right. Lots of entertainment options. Amenity kit was nice. Staff/crew very pleasant."
Nadelen: "Seats were not as comfortable as business class seats on other airlines I have flown."
Voordelen: "They brilliantly board passengers with window seats first! The seats are roomy and the lighting above the storage bins is a nice touch."
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Voordelen: "Planes were clean and very comfortable. Entertainment was great. Crew was professional and well informed."
Nadelen: "It was extremely disappointing that absolutely no food of any kind was offered on the 5 1/2 hour flight from Boston to Reykjavik. No pretzels, no bag of nuts, no cookies, NOTHING. The only thing handed out on the 5 1/2 hour flight was a bottle of water at the start. There wasn't even a choice of beverages. I would very much have appreciated knowing that beforehand, so that I could pick something up at the airport to tide me over. Needless to say, there was only water offered on the flight from Reykjavik to Hamburg. I cannot overemphasize-- Icelandair should at least clearly inform passengers in advance of their overseas flights that there will be no food service."
Voordelen: "Return on investment is excellent. great ground and air crew great service all around."
Voordelen: "The crews were awesome and very friendly professional"
Nadelen: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Voordelen: "the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent."
Nadelen: "Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised."
Nadelen: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Voordelen: "The selection of movies was great. Boarding happened super fast and plane departed early."
Nadelen: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Voordelen: "The crew was efficient and well trained"
Nadelen: "The food needed salt and the bread was a little dry."
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Nadelen: "The seats could have been more comfortable and . The plane was over booked"
Voordelen: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Nadelen: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Nadelen: "Overall pleasant More pleasant than with some other carriers recently"
Nadelen: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"
Nadelen: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Voordelen: "Both ground crew and flight crew were courteous and friendly."
Nadelen: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Voordelen: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Nadelen: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Nadelen: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Nadelen: "Delayed as always"
Voordelen: "Timely departure."
Nadelen: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Voordelen: "No delays. Reasonably comfortable"
Nadelen: "Not a single vegetarian option on the flight ??!?"
Voordelen: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Nadelen: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Voordelen: "Food was good, individual entertainment system was good."
Nadelen: "Cramped spaces"
Voordelen: "Staff were nice"
Nadelen: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Voordelen: "Pretty good flight for a good price."
Nadelen: "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Nadelen: "Pas de snacks, tres cher pour mon billet"
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Voordelen: "The actual flight"
Nadelen: "Food and comfort. Seats too small and no leg room."
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "Tail winds shortened the flying time by 45 minutes"
Nadelen: "seats... no space menu.... skip it movie choice ... fair at best"
Voordelen: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Nadelen: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Nadelen: "the entertainment system is not good as other airlines, also the served drink is not good."
Voordelen: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Nadelen: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Voordelen: "Check-in was quick and easy. The plane was on time."
Nadelen: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Voordelen: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Nadelen: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Voordelen: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Nadelen: "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Nadelen: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Nadelen: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Voordelen: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Voordelen: "ils ont accepté une valise en soute gratuitement"
Nadelen: "aucune collation gratuite , pas même un verre d'eau ou un thé"
Nadelen: "Lack of leg room, I know it's the safe in economy on all airlines, but it's tough!"
The plane was clean. They did not tell us until we were boarding that masks were required. Most places don't require it anymore so everyone had to take time to dig for a mask. This made boarding rather long. They also started boarding earlier than was advertised. Not sure if it was because of the mask issue. It was a short flight so I wouldn't expect any entertainment. However they charged for drinks or snacks and wanted contactless.
j'ai payé pour un bagage a main 40euros alors que c'etait compris avec mon billet d'avion
Trop chaud durant le voyage.
Les sandwiches proposés n’étaient pas bons et en plus c’est cher. Avant ce n’était pas comme ça, ils étaient plus bons avant. Les sièges pas confortables.
Sooooooooo long. We were late and boarding was long
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Vueling faut ramener ton repas les sièges sont petit et puis l'équipage faudra revoir leurs formations car ils sont un peut sur les nerfs
Voordelen: "Vol excellent, pilotage, équipage et accueil a bord"
Nadelen: "Le wifi et la prise USB qui fonctionnent"
Voordelen: "Crew was nice"
Nadelen: "Three hour delay. Seats are so uncomfortable"
Voordelen: "Quick boarding, friendly staff. We took off on time and arrived before scheduled time. Good value for money!"
Nadelen: "Would be good if seats could be leaned back a bit."
Voordelen: "Un membre du personnel qui a voulu compatir ma peine à la fin de ce voyage. Sans eau sans nourriture."
Nadelen: "Aucun divertissement, aucun repas."
Voordelen: "En restant respectueux avec vous, l'heure d'arrivée."
Voordelen: "Fast and efficient"
Nadelen: "It was flawless, no improvements needed"
Nadelen: "they don't provide even water for the passengers"
Voordelen: "Professional smiley crew"
Voordelen: "Comfortable seat, crew good, left and arrived as scheduled."
Nadelen: "Cost of on-board food & drinks"
Voordelen: "la ponctualité"
Nadelen: "L'amabilité du personnel au sol à CDG est TOTALEMENT à revoir, attitude désagréable, chantage, non respect de la courtoisie la plus élémentaire"
Voordelen: "The crew is great"
Nadelen: "The seats doesn’t move forward nor backwards"
Nadelen: "Éviter les retards"
Voordelen: "Good timing, efficiency"
Nadelen: "The boarding process could be better"
Nadelen: "Did not get to this flight due to cancellation from the initial flight"
Voordelen: "Flight delayed, staff provided no info and was generally nasty."
Nadelen: "Service mediocre pour les hôtesses à l'accueil lors de l'enregistrement des bagages."
Nadelen: "retard de 45 minutes"
Voordelen: "Rien à dire sur la compagnie"
Nadelen: "Mais par contre vous... !! Vous m'avez annoncé à deux reprises par mail que mon vol était retardé de 47 min. J'ai donc pris mon temps pour me rendre de la gare de Bordeaux à l'aéroport, pensant avoir plus de 2h devant. Arrivé aux portes d'embarquement, je m'assoie pour attendre l'annonce de l'ouverture des portes. HEUREUSEMENT, un policier me demande ce que j'attends, me dit que l'embarquement vient de fermer, que je dois courir. Arrivé devant la porte, plus de passerel, le commandant à était bien gentil de me laisser monter dans l'avion qui décollait 2 min après. Je ne vous remercie pas !"
Nadelen: "Ya eu un retard de 4 heure jai perdu mon rendez vous"
Voordelen: "L'équipage au top !"
Nadelen: "Le retard du a la météo"
Voordelen: "avion Airbus A320 confortable a l heure personnel souriant"
Nadelen: "Late flight. Delay not announced. Late luggage too"
Nadelen: "Could not board at 1 PM to Amsterdam from Lisbon as plane was seriously overbooked. Had to go around the airport to get my own luggage and to get new tickets issues to Barcelone that night and then a flight the next day to my destination in Amsterdam. I lost 20 hours, much of that time to get my flight and luggage rerouted. No Vueling représentative at Lisbon airport! Compensation is not easily obtained through website as advertised. Worse experience in 60 years of flying 10,000 miles a year."
Voordelen: "Arriver d’un point a à un point b."
Nadelen: "Plus de 4 heures de retard, avec des mails de Kayak depuis 7 heures du matin jusqu’au soir qui annonçait des retards sur le vol( une trentaine de mails en tout). Avec chaque fois un temps d’attente Different ( 3h/2h/20min...). Puis enfin avec quatre heures de retard en commence l’embarquement et il s’arre En plein milieu pour on ne sait quelle raison ( personne ne nous dit quoique ce soit) et on ne t’off Même pas à boire ni rien à bord. Bref vraiment dégoûtée"
Voordelen: "Efficient boarding and departure. Clean aircraft."
Nadelen: "Seats are too close together. This is the first time my knees the seat ahead of me."
Voordelen: "Getting off the plane in Barcelona"
Nadelen: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Nadelen: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Nadelen: "1h de retard pour décoller"
Voordelen: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Nadelen: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Voordelen: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Voordelen: "L'embarquement prioritaire, la largeur des sièges et la place pour les jambes."
Voordelen: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Nadelen: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Nadelen: "One hour delay. Very long wait for luggage. Our outsize luggage was just dumped in a corner without anyone informing us."
Voordelen: "nice enough plane. clean, full. pleasant crew."
Nadelen: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Voordelen: "Some of her crew members were nice"
Nadelen: "Some other crew member were not nice. Also not allowing online check in when travelling with babies makes life difficult as we have to queue in a long queue with a bored baby"
Nadelen: "No food, no entertainment,no place for legs,late boarding"
Voordelen: "Muy bueno y tranquilo el viaje"