I’ve never in my life been on an international flight that didn’t serve at least a free drink, but there should have been a drink and a snack on an international flight. Also this flight had a 2 hour delay, so we didn’t know we would be going so long without any liquids for our baby and young children. The cabin crew was also very rude.
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
They cancelled my flight but still let business class passengers go because water flooded only the back of the plane. I am trying again today and will lose a full day of my trip.
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Nadelen: "Depart on time"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Seat super comfortable!"
Nadelen: "Food service could've been better"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Voordelen: "The crew is attentive and friendly The seats are flat-lay"
Nadelen: "The food is mediocre at best Seats are narrow"
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "Klm is the best, even on a 40min they served small breakfast."
Voordelen: "Everything perfect and arrive to destination on perfect time."
Nadelen: "All positive."
Nadelen: "Boarding was crazy. Could not everyone in the gate area."
Voordelen: "Slow service."
Nadelen: "Better communication!"
Nadelen: "Staff rude and short"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Service is awesome. Food is great."
Nadelen: "People with short connection are affected by the 15 to 25 minutes delay."
Nadelen: "There was no wifi on flight"
Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Nadelen: "We had 4 hour delay causing a stop over at 3am. So yeah"
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nadelen: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Voordelen: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nadelen: "The earphones could have worked!"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Voordelen: "Amazing crew"
Voordelen: "On time and friendly crew"
Nadelen: "Boarding needs improvement"
Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Nadelen: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Voordelen: "Gaps between seats are very narrow."
Nadelen: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Flight crew very nice"
Nadelen: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nadelen: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Voordelen: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nadelen: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Voordelen: "Easy to board and easy flight."
Voordelen: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nadelen: "Cramped seating."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nadelen: "Flight departing late."
Voordelen: "Good Experience"
Nadelen: "Nothing much"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Nadelen: "Please Endeavour to put the expiration date on the food served in the flight."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Nadelen: "Flight was delayed due to weather in Amsterdam area"
Everything was seamless getting through the airports. One of my flights was delayed and they reassured us our connecting flights would wait and they did! Service and food were excellent. The only thing lacking was movie choices, fewer good options than other airlines.
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Easy flight. Check-in as well as in-flight crew were very good. Comfort and cleanliness of planes was good as you would expect. Food was basic but tasty. No vegitarian option and no free alcoholic drinks in economy class. But overall was good experience and good value for money.
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Voordelen: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Voordelen: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Nadelen: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Voordelen: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Nadelen: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Nadelen: "Late departure. No roof during queuing for loading and rain..."
Voordelen: "No problems. I was satisfied"
Voordelen: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Nadelen: "Used backup plane. It had an older entertainment system."
Voordelen: "Flight was on time. Bathrooms were clean."
Nadelen: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Voordelen: "The crew was great! and food was good!"
Nadelen: "Not enough movie choices. Coach seats a little uncomfortable."
Nadelen: "There was no food or entertainment offered."
Voordelen: "We mentioned it was our anniversary and thought about moving up to SAS Plus, but the cost was not an option to us. She moved us up before we got on the plane! Extremely nice!!"
Nadelen: "No food or even water"
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "I was treated by the cew very, very badly. Food was terrible."
Voordelen: "Free coffee in the plane"
Voordelen: "Smooth flight, boarding was seamless."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Quick flight and pleasant service. Seats were also comfortable"
Nadelen: "Walking out to the plane the markings weren’t great."
Nadelen: "Expensive rates on luggage"
Voordelen: "Only that it was the shorter part of the trip."
Nadelen: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Nadelen: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Nadelen: "No food, no entertainment"
Voordelen: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Nadelen: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Nadelen: "This flight never happened"
Nadelen: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Voordelen: "The movie selection"
Nadelen: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Voordelen: "Movies were good."
Nadelen: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Voordelen: "Friendly staff. Good food. Movie/tv options were excellent."
Nadelen: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Nadelen: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Voordelen: "Crew and plane good. Friendly and English was excellent."
Nadelen: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Nadelen: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Nadelen: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "Fast bording. All good, no problems."
Nadelen: "Online check-in with just 24h before the flight. Can be a problem if you are travelling"
Voordelen: "The movies, the seats, the food,"
Nadelen: "The attitud of te attendant,"
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "Quick Flight"
Nadelen: "Just a long layover, but what are you going to do"
Voordelen: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Nadelen: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Introduce meals even to economy class"
Voordelen: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Nadelen: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Voordelen: "connection was easy and quick"
Ponctualité du vol mais embarquement très long à Helsinki
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Air France bumped us without notice due to overbook. All other flights were overbooked. Had to pay $400 for a train to Bordeaux. Luggage was never returned to us. Now in Bordeaux for a week without any of our belongings. Not sure the flights back to the US will be honored. Worse travel experience of my life.
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
What a great flight. Would do it again without question.
Twice I called to see if A meal was served on the 1st class flight and was told no. So no gluten free meal for my wife and we purchased meals to carry on with us. Annoyed.
Nadelen: "Not losing my luggage"
Nadelen: "Repas gratuit"
Nadelen: "I didn't like putting two family on different seats far from each other"
Voordelen: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Voordelen: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Voordelen: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Nadelen: "Food a bit bland and uninspired"
Voordelen: "Lovely crew, very good entertainment system."
Nadelen: "Things were very scratched"
Voordelen: "everything was good"
Nadelen: "Needed a bit more food :)"
Voordelen: "Speedy boarding process, good meal choices."
Nadelen: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Voordelen: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Nadelen: "The plane is not comfortable, but the flight is very short. It balances out."
Voordelen: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Nadelen: "No complaints."
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "the food was decent, the people were nice"
Nadelen: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Voordelen: "Its a short ride."
Nadelen: "Short ride."
Voordelen: "The shortest flight time between NYC and St. Petersburg Russia. Good connecting time, smooth transition in Helsinki."
Nadelen: "I have never used this airline before and as it was highly rated, I was glad to give it a try. The seats were crammed together very tightly, even for me, a short person! So, the flight was uncomfortable. Then the food was poor. The selection of films was uninspired. The service was indifferent, disinterested, ungenerous. There was something meager, miserly in the whole experience. They are obviously maximizing profits at the expense of the customer, who seems totally disregarded. I would not choose this airline again!"
Voordelen: "Le service. Et le confort"
Voordelen: "Entertainment options were fine. Crew was courteous. Boarding was fast. Flight was on time."
Nadelen: "Economy seats were more cramped than other international economy flights I have been on. My knees were against the seat in front of me the entire 9-hour flight. There were supposed to be 2 options for meal, but by the time I was served there was only one remaining. The meal itself was passing."
Voordelen: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Voordelen: "See above."
Nadelen: "See above"
Nadelen: "I missed the flight"
Voordelen: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Nadelen: "See above"
Voordelen: "It was comfortable and not too crowded"
Voordelen: "I LOVED my stewardist. This man was so incredibly kind to me and the service he gave me had me questioning if it's usually appropriate to tip them. I wish I knew this mans name so I could rave about him but I unfortunately didn't catch it."
Nadelen: "Let me start out by saying this was my first transcontinental, longer than 2hour flight...I am extremely upset that I paid the extra money to choose my seat and when booking I chose that I wanted a window seat, well I ended up smack in the middle of the plane with a person on each side of me so I wasn't even able to sleep the entire 7 hour 9p-9am flight. Also when I attempted to check in 24hours prior in order to make sure I got a seat id be happy with it said that it wasn't available for my flight so I couldn't check in and I couldn't chose a seat but regardless I still should've gotten the seat I wanted bc of my preferences at booking. Don't pay the extra to ensure your seat it's a total rip off"
Voordelen: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Voordelen: "crew was friendly and courteous"
Nadelen: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Je ne pas pu voyager a cause des problèmes de santé. J'ai un certificat médical que j'ai transmit a vous et a American Airlines a plusieurs reprises sans aucune résponse satisfactoire. Je suis très deçu et la prochaine fois je vais choisir une autre agence. Juan Manuel Cancel
On a raté notre vol pour Los Angeles car le vol BA 305 pour Londres n existait pas !!! C est tout simplement scandaleux . Nos vacances sont gâchees!!! Nous avons eu de votre part ni excuses, ni compensations .
Pas à l'heure Vol suivant pour New York loupé Attente à Londres 4 JOURS
Ba ne peut pas être contacté par tel Ni mail Aucune réponse à nos demandes C’est pas fait d’avoir essayé Personnel néanmoins très gentil Avion bruyant peu de place La personne devant moi a baissé son siège J’ai eu l’écran des films à 20 cm de mon visage tout le long du voyage soit près de 9h d’affilée C’est une véritable honte. J’ai mangé la tête dans l’écran Je ne pouvais pas bouger d’un pouce mes jambes une fois là tablette dépliée. Je je volerais plus sur ba
Nous avons essayé de joindre British Airways pendant des jours. Aucun numéro de téléphone ne répondait on a perdu un temps fou pour rien. Aucune réponse à nos mails. Avion très bruyant très petit Pas de possibilité de modifier quoi que ce soit. J’ai l’habitude de voyager, c’était la première fois avec ba mais ça sera la dernière.
Le vol est parti avec 2 heure de retard. Dans l'attente, aucune information ne nous a été donnée et le personnel du service client de British Airlines absent. Avant le départ, le Stewart a dû réparer le plafond de la cabine avec du scotch. Nous sommes arrivés trop en retard pour prendre ka navette reliant l'aéroport au centre ville et nos bagages étaient perdus ! Impossible de joindre le service client de British Airlines (répondeur pendant 30 minutes puis ça raccroche) !
J'aurais préféré partir à l'heure prévue et non 1heure plus tard
Toujours très compliqué de récupérer ses cartes d'embarquement à l'aéroport et impossible de les prendre en ligne ... Vol très correct, équipage très sympa.
C'est une grosse arnaque cette compagnie. Je n'ai pas pu récupérer mon argent suite la fermeture des frontières.
Encore un vol en retard. Cela devient une habitude BA.
Voordelen: "Friendly staff"
Nadelen: "Fly on time"
Voordelen: "We got to London on time"
Nadelen: "Is an old plane with a old hard product needs to be retired or retrofitted"
Voordelen: "Flashy new seats."
Nadelen: "Flight delayed"
Nadelen: "Le procédé d’embarquement"
Nadelen: "L’embarquement n’était pas du tout organisé. Nous sommes partis en retard. Pas d’excuses. Pour le prix on aurait envisagé un meilleur service."
Nadelen: "Des sièges serrés en classe affaire Aucune différence avec la classe eco sinon qu’il y a un siège libre sur 3 Retard de 40’"
Voordelen: "Le personnel"
Nadelen: "Rien tout a été parfait"
Nadelen: "Traduction en français.."
Voordelen: "Crew and airline was fine"
Nadelen: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Voordelen: "Le personnel était très professionnel. Cie au top."
Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Nadelen: "The delay... We arrived 1 hour and more after the normal time, difficult to be sure to have the last metro in London..."
Voordelen: "La couleur de l avion ."
Voordelen: "le personel etaient aimable et souriant"
Nadelen: "nous avons eu un delay"
Voordelen: "la ponctualité, l'accueil"
Nadelen: "pas de boisson ou nourriture offerte"
Voordelen: "la gentillesse de l’équip"
Nadelen: "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."
Nadelen: "Pas de cash accepté; Pas de petits "cadeaux" à manger ou boire."
Nadelen: "not ONE single smile !!!!"
Nadelen: "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"
Voordelen: "La sympathie de l'équipage"
Nadelen: "Pas de proposition claire pour un encas, c'était l'heure du petit déjeuner."
Voordelen: "L'équipage très serviable et aimable Embarquement rapide"
Nadelen: "Sièges inconfortables et à renover Quasiment pas de films à regarder Equipement télé à moderniser"
Voordelen: "Embarquement rapide"
Nadelen: "Pas un verre d'eau de servi, même pour mon enfant."
Voordelen: "I left my laptop behind accidentally in the hand luggage space as I had to separate my hand luggage due to other seats nearby who boarded earlier used the space over my seating row. BA crew found my laptop and the swiss lost property retrieved it for me. Very thankful for their honesty"
Nadelen: "My seating was directly behind a curtain and partition to business class, therefore my seating space was very limited and squashed. No refreshments unless you paid??? why?? I would expect this from companies such as Easyjet or Virgin, but not BA. Even Qantas provided a light refreshment for short runs, say between Canberra and Sydney (Im an aussie)"
Nadelen: "Tough time. British airways wasn’t very helpful. Once our gate was changed no one told us or gave new boarding pass. We did have 7 hours to figure it out. But a clue where to go would have been nice. Missed my connection. Shuttle and hotel was a mess. Got a few hours of sleep outside the airport. Maybe I’ll get to Los Angeles soon."
Voordelen: "Flight was very brief so not much to evaluate"
Nadelen: "Entertainment totally outdated ! Unresponsive screen"
Voordelen: "Sièges super confortables, calme, bon service, bon repas..."
Nadelen: "Pas de wifi dans un A380 en business class, même pas payant... c'est juste scandaleux!"
Nadelen: "British Airways ne sert plus de snack... plus ça va moins ya de services! pas de petites économies, décevant vraiment... plus de différence avec les low cost"
Voordelen: "All of it we left and landed ahead of time"
Voordelen: "Horaire respecté, efficacité. Surtout moins chiant que AIR FRANCE. Pas tout le temps en grève ! Qualité du service"
Voordelen: "Crew was polite."
Nadelen: "Food standard has gone down. Crew needs to be increased as per passenage ratio Aircrafts need to be upgraded as to middle east aircrafts standard."
Voordelen: "Horaires respectés"
Nadelen: "Compagnie largement subventionné par le gouvernement britannique pourrait se fendre d'un thé gratuit au moins. Assez honteux"
Voordelen: "Comfy. Adjustable headrests. Complimentary food and drink."
Nadelen: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Voordelen: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Nadelen: "There was nothing I didn't like."
Voordelen: "Siège relativement confortable, nourriture excellente, abondance d’alcool, variété de films, présence de films récents."
Nadelen: "Courtoisie des employées n’etait pas excellente. Le service était TRÈS long. 4 agent.e.s de bord, ce n’est pas suffisant pour la taille de l’avion. Employé.e.s pas toujours sympathiques, et parfois plutôt rude."
Voordelen: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Nadelen: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."