Scoot doesn't have Business class which is fine . I was pleasantly surprised with my little care package given to me during the flight which I assumed is because I had flown in with Singapore Business and this is part of the offering instead of me buying my own food. Pretty good experience overall for budget airline.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
It was a very comfortable journey. Everything was good and should be maintained
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Voordelen: "The whole Business experience on SQ"
Nadelen: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Nadelen: "A comfort kit on a ultra long haul flight goes a long way"
Nadelen: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Voordelen: "The staff was amazing"
Voordelen: "The help desk employees who helped me rebook my flight."
Nadelen: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Crew was amazing"
Voordelen: "Tellement mieux que les compagnies européennes"
Nadelen: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Voordelen: "Generally good Flight was operated by Silk Air"
Nadelen: "Entertainment score is not meaningful because of the short flight time."
Voordelen: "Food was pretty good. Loved the Weiss ice cream bars"
Nadelen: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Voordelen: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Voordelen: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Nadelen: "The toilets were very dirty"
Voordelen: "Spacious and clean"
Nadelen: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Nadelen: "the food was mediocre at best - had to ask for water couple of times"
Voordelen: "Spacious and comfortable bed."
Nadelen: "The food wasn't that great. Average at best."
Voordelen: "Very attentive and super awesome crew."
Voordelen: "The main course"
Nadelen: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Nadelen: "Some staff not courteous which surprised me"
Voordelen: "Entertainment excellent, cabin crew superb"
Voordelen: "Comfortable, full service through the night.."
Voordelen: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Nadelen: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Nadelen: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Nadelen: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Voordelen: "All the crews were friendly and helpful!"
Nadelen: "I wanted to watch Hindi movies with subtitles..."
Voordelen: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Voordelen: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Nadelen: "Not much. This airline is up there with the best."
Nadelen: "Stewardesses were a bit rude"
Voordelen: "Christmas decorations, service, attitude of staff"
Voordelen: "Finally an airline that loads from the back to the front. Makes sense to me"
Voordelen: "Food was delicious!"
Nadelen: "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
Nadelen: "The crew was rude when asking me to window shed."
Voordelen: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Nadelen: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Voordelen: "Boarding was good"
Nadelen: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Voordelen: "Very friendly crew & modern aircraft"
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Voordelen: "The comfort and food plus drinks."
Nadelen: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Voordelen: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Nadelen: "The food is average taste... a bit salty :("
Voordelen: "The food was ok. It didn't set my heart on fire, but I did finish it."
Nadelen: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Voordelen: "The cabin attendants kept us well hydrated."
Nadelen: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Mejor el servicio a los dominicanos
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delay and change of terminal last minute
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
same as from LUX … professional, nice.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The plane condition."
Nadelen: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Voordelen: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nadelen: "I flew economy and all was good and appropriate to the level."
Voordelen: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nadelen: "Move the drapes a few more inches back."
Voordelen: "The crews were pretty great!"
Nadelen: "The regulating of the temperature."
Voordelen: "Great airline"
Voordelen: "Crew was great, very responsive and hospitable!"
Nadelen: "more lunch choices, especially choices without dairy products."
Voordelen: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Nadelen: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "The entertainment was amazing"
Nadelen: "The seats were a bit hard"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Crew was nice and friendly"
Nadelen: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Voordelen: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Nadelen: "Turn the lights on early making it hard to sleep"
Voordelen: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nadelen: "Less legroom, storage space, bad food, few movie options."
Voordelen: "The service"
Nadelen: "The food."
Voordelen: "Flight duration"
Nadelen: "Very stingy with the drinks Cramped seats"
Voordelen: "The crew was really friendly."
Nadelen: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "The crew was efficient. Flight left on time. Food and wine served."
Nadelen: "No entertainment."
Voordelen: "Everything was clean and well organized."
Nadelen: "The flight was delayed 1 1/2 hours."
Voordelen: "Good flight, arriving well on time."
Voordelen: "Snooth and efficiënt with a KLM service"
Nadelen: "No entertainment"
Voordelen: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nadelen: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Voordelen: "Great food"
Nadelen: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "We got a meal for a 1h flight only"
Nadelen: "No entertainment but normal for this type of flight"
Nadelen: "Food and one bathroom out of service makes an awful flight"
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Nadelen: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Nadelen: "Le menu est à améliorer"
Nadelen: "Dinner was only one piece of pizza That’s it"
Voordelen: "Crew were good. Good food."
Nadelen: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Voordelen: "Comfort & punctuality"
Nadelen: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Nadelen: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Voordelen: "Direct flight"
Nadelen: "Bigger aircraft"
Voordelen: "The flight was on time."
Nadelen: "Bathrooms could be cleaner."
Voordelen: "Some staff were good others could not be bothered."
Nadelen: "Nicer staff"
Voordelen: "Comfortable seats"
Voordelen: "The crew are friendly and reliable."
Nadelen: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Voordelen: "Friendly staff"
Nadelen: "Security check at gate without priority Bagage Delivery business class"
Voordelen: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Voordelen: "Smooth flight, great entertainment"
Nadelen: "The air con totally not cold!"
Voordelen: "Having 2 seats to ourselves"
Nadelen: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Voordelen: "easy securityand boarding at kl"
Nadelen: "food bland"
Voordelen: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Nadelen: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Nadelen: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Voordelen: "Attentive flight attendants ."
Nadelen: "All acceptable"
Voordelen: "Fast flight and boarding time"
Nadelen: "Inflight food was bad, luggage at the airport took Long"
Voordelen: "Very quick transfer of my luggages in KL"
Voordelen: "food was good and overall good economy class flight"
Nadelen: "distance between rows seems shorter than other airlines such as Emirates"
Nadelen: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Nadelen: "Toilet was not cleaned."
Voordelen: "Rapid boarding"
Nadelen: "Food was not very nice"
Voordelen: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Nadelen: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Voordelen: "On time takeoff, landed early....everything was smooth"
Voordelen: "Nothing other than the connection time and the airport was good."
Nadelen: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
Nadelen: "Why did the entertainment get shut off more than 30 minutes before landing?"
Voordelen: "Second flight was quite empty and the plane was in much better shape"
Voordelen: "Liked the USB port for recharging electronic devices"
Nadelen: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Nadelen: "The flight was delayed 1.5hours"
Nadelen: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Voordelen: "I got there eventually"
Nadelen: "The delay"
Voordelen: "Crew was good"
Nadelen: "Food is not good"
Voordelen: "Seats and entertainment"
Nadelen: "Bad landing,"
Voordelen: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Nadelen: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Voordelen: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Nadelen: "Lateness and lack of transparency from MAS staff"
Voordelen: "The cabin crew was welcoming. The flight itself was smooth and on time."
Nadelen: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
Voordelen: "It was a very good flight ."
Voordelen: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Nadelen: "Small seating area, hard to sleep on a 13 hour flight"
Nadelen: "No food, No entertainment"
Nadelen: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Voordelen: "Nothing much"
Nadelen: "It was freezing on the first flight and although I gave requested for a drink twice this was never brought to me. The Flight attendants were rude and not helpful."
Nadelen: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
Voordelen: "The crew is friendly"
Nadelen: "Check in counter not enough resulting in very very long queue and check in time"
Voordelen: "Flight attendants were friendly"
Nadelen: "I got severely sick after having ate in the plane. Only a weird selection of old movies provided. Checkin online bugging. Gates are very far in the airport."
Nadelen: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"