Vind goedkope vluchten van Brussel-Nationaal naar Sicilië

Voordelen: "Perfect"
Nadelen: "Nothing. Flight was amazing"

Voordelen: "The plane size & comfort was excellent. The staff were very friendly"
Nadelen: "N/A"

Voordelen: "Great atmosphere, crew was excellent!"
Nadelen: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Voordelen: "Confort and kindness"
Nadelen: "It was too cold"

Voordelen: "Impressive service... amazing crew, very friendly and professional"

Voordelen: "Newer plane, crew was amazing, seats were adjustable"

Voordelen: "The crew was pleasant"
Nadelen: "Baggage checkin & flight boarding was slow & disorganized."

Voordelen: "Crew was great, very responsive and hospitable!"
Nadelen: "more lunch choices, especially choices without dairy products."

Voordelen: "Friendly crew"
Nadelen: "Can’t think of anything"

Voordelen: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nadelen: "Food quality was not so good."

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "Crew was friendly"
Nadelen: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"

Voordelen: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Nadelen: "There was no wifi on flight"

Nadelen: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Voordelen: "Crew was ok."
Nadelen: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Voordelen: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Voordelen: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nadelen: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Voordelen: "The crew were really helpful with people who had tight connections because of the delayed flight"
Nadelen: "I wish they had WiFi"

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Nadelen: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Voordelen: "All good"

Voordelen: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Voordelen: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nadelen: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Nadelen: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Voordelen: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Voordelen: "Light snack and complementary wine"

Voordelen: "Efficient boarding system, clearly signposted. Professional staff"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Voordelen: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nadelen: "Except for the man next to me - great!"

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "Restrooms clean, decent food and drink, nice cabin crew."
Nadelen: "No complaints"

Voordelen: "Comfortable and well laid out seat area"
Nadelen: "Food was a little substandard for business class"

Voordelen: "Friendly crew."
Nadelen: "So many people on a 747!!"

Voordelen: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Voordelen: "Good flight, arriving well on time."

Voordelen: "Wifi on Board"
Nadelen: "Nothing"

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Voordelen: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nadelen: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."

Voordelen: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nadelen: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"

Voordelen: "Excellent very good"
Nadelen: "Everting so good ex"

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

"oh man the situation with the bus on arrival"

"It was very stressful not being able to use Iberia/American Airlines apps for checking in, adding TSA Pre, or using mobile boarding passes."

"Really bad service at Athens airport."

"Nice service. Everything on time. Not really a luxurious experience in business class."

"I was not granted access to this flight that I paid in full for due to covid restrictions set forth by Spain. I was told by the airline (American Airlines) that because this was out of my control that I would be refunded. I have spent hours calling both Iberia, American Airlines and kayak to get zero results. I have been scammed by kayak!! This company is fraud!!!!"

Voordelen: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Nadelen: "Everything"

Voordelen: "The crew was extremely kind and selection of food/drinks was excellent."

Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"

Nadelen: "more space and be able to recline"

Voordelen: "The crew was very friendly and welcoming"
Nadelen: "The boarding process was pretty terrible and disorganized"

Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Voordelen: "The plane was nice."
Nadelen: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."

Voordelen: "NA"
Nadelen: "Don’t delay flights that messed my return"

Voordelen: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Nadelen: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."

Voordelen: "Flight at time. Arrived earlier than expected."
Nadelen: "I ordered a cava bottle and it was hot. But rest was ok"

Nadelen: "This flight was cancelled"

Voordelen: "Crew"
Nadelen: "At least they could offer drinks"

Voordelen: "Competent."
Nadelen: "Food is mediocre at best and selection doesn't vary."

Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Voordelen: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Nadelen: "A bit more space for placing magazines etc would be welcome"

Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Nadelen: "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Nadelen: "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Voordelen: "Vol a l'heure Personnel avenant"
Nadelen: "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Voordelen: "Sympatique"
Nadelen: "L'embarquement."

Voordelen: "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Nadelen: "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Voordelen: "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Nadelen: "Le personnel de sol était très mal"

Nadelen: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"

Nadelen: "Le retard et la prise en charge à l'arrivée"

Nadelen: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."

Voordelen: "Excellent flight, timely"

Voordelen: "We got there."
Nadelen: "Plane arrived late so boarded late. Crew was ridiculously slow with drink/snack cart. They served only 5 rows so we never got a drink."

Voordelen: "Wine and ham in Spain."
Nadelen: "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."

Voordelen: "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Nadelen: "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Nadelen: "No where when I booked the ticket it said I would need to pay for luggage and I had to pay 50euros for 1 checked bag"

Nadelen: "We have to spend almost one hour because of delay"

Voordelen: "Some good films to watch"
Nadelen: "Terrible seats mediocre food our tickets said Iberia but it was actually its low-cost version Level"

Nadelen: "Sits are too tight. Honestly impossible to be comfortable"

Nadelen: "The plan was too small."

Voordelen: "More spacious than the flight to Madrid. Good was fresher good entertainment system."
Nadelen: "Seats were a bit hard."

Voordelen: "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Nadelen: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."

Voordelen: "Équipe que je plains d'ailleurs."
Nadelen: "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Voordelen: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Nadelen: "No beverage or food offered"

Voordelen: "Service!"

Nadelen: "No WiFi on a 10 hour flight!"

Voordelen: "Every thing special the staff generaste thy was perfect"
Nadelen: "Nothing"

Nadelen: "The service was aweful. Right from getting my ticket, to getting served on the flight. Staff needs major improvement."

Nadelen: "dirty bathrooms, little space, the crew seemed tired and a"

Voordelen: "?"
Nadelen: "No"

Nadelen: "Paid for high speed WiFi Could not even check my mails"

Nadelen: "Late"

Nadelen: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."

Nadelen: "No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información."

Voordelen: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Nadelen: "No food or drink is included in the price, narrow seats."

Voordelen: "Smooth experience, no problem."

Voordelen: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."

Voordelen: "Crew was very friendly!"
Nadelen: "The plane smelled terrible - almost like one of the toilets had backed up."

Voordelen: "L’espace entre mes jambes et le siège d’en face"
Nadelen: "Fournir des écouteurs, une collation, les hotesses sont très mal maquillées, du retard sur les 2 vols !! (Jetait en escale ;) ) ..."

Voordelen: "Les sièges"
Nadelen: "Les repas"

Voordelen: "Les sièges"
Nadelen: "Les repas"

Nadelen: "Nothing except control for entertainment didn’t work"

Voordelen: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Nadelen: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."

Voordelen: "It was ok"

Voordelen: "Friendly and attentive crew."
Nadelen: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."

Voordelen: "On time"
Nadelen: "N/A"

Voordelen: "Muy cumplidos y personal amable"

Nadelen: "Vous n’a Pas spécifier qu’il fallait être là deux heures avant nous avons dû payer deux billet je ne souhaite plus voyager avec cette compagnie ils disent que ce de votre faute de nous avoir mal informé je suis très mécontent d’avoi Rater l’aviOn du fait d’etre Dans une file d’atteNet"

Voordelen: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Nadelen: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"

Nadelen: "2h delay"

Nadelen: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."

Nadelen: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."

Voordelen: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Nadelen: "Nothing of note."

Nadelen: "Delayed, causing me to miss all other flights."

Voordelen: "Arrived to Seattle on time."
Nadelen: "I did not know what airline, crew flew me to Seattle."

Nadelen: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"

Voordelen: "Staff at the airport (ticket counter and check-in) were very polite."
Nadelen: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."

Nadelen: "Is there anything more to say?"

Voordelen: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Nadelen: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."

Nadelen: "Une seule hôtesse qui s‘occupait de l‘embarquement ce qui n‘était pas suffisant d‘autant plus que bous avions déjá 1/4 heure de retard. L‘embarquement nous a fait prendre du retard supplèmentaire de ce fait."

Voordelen: "For a short flight, the trip was fine. No delays were experienced."
Nadelen: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."

Voordelen: "legroom was ok but i paid for it"
Nadelen: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."

Voordelen: "L'avion est arrivé à temps"
Nadelen: "Le changement de la porte d'embarquement ne m'a pas été envoyé par mail"

Nadelen: "Flight was cancelled--no crew!"

Nadelen: "pas de bording pass de dusseldorf à lyon, une heure de retard et mauvaise porte indiquée sur mon document; j'ai le bras cassé, personne ne m'a demandé mon fit to fly , je dois demander aux hotesses de m'ouvrir les paquets, elles pourraient me le proposer;;; pas de majuscules car je tape d'une main j'ai galéré pour retrouver ma valise à lyon après une attente interminable au controle des frontières"

Nadelen: "Nothing."

Voordelen: "Very nice plane with the most legroom I’ve ever had"
Nadelen: "The flight was delayed about an hour"

Voordelen: "smooth flight"
Nadelen: "boarding took too long"

Nadelen: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"

Nadelen: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"

Nadelen: "Buses didn't fit all people after landing."

Nadelen: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"

Nadelen: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"

Voordelen: "Not a good experience"
Nadelen: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."

Voordelen: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Nadelen: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."

Nadelen: "La porte d'embarquement à été changé à la dernière minute! Moi qui attendait devant la bonne porte en premier lieu. Du coup j'ai raté mon Vol, et les vols de Dusseldorf pour les autres villes sont hors de prix. Résultat, j'ai raté mon vol et perdu 189€ !! + j'ai du repayé un billet a 197€ + Nuit d'hotel pour reprendre un vol le lendemain! Super voyage"

Voordelen: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Nadelen: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."

Voordelen: "Nothing"
Nadelen: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"

Nadelen: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."

Voordelen: "I liked nothing, and am sorry for the time i waist it with Alitalia. Especially after not letting me use the lounge even thought I am an elite plus with skyteam and Alitalia is one of the alliance member."
Nadelen: "Applying the rules and respect my skyteam elite plus membership."

Nadelen: "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

Nadelen: "Crew didn’t show up. They later said it that they weren’t picked up. Weak excuse since they’re probably near the airport/airline could have informed us/flight could have been delayed properly. Everyone was there, plane was locked and departure delayed by some 36-40 minutes"

Nadelen: "More variety of movies"

Nadelen: "Seat assignments sucked. Could not seat together"

Voordelen: "Flight was smooth"

Nadelen: "OK flight, evening Business class"

Nadelen: "The seats aren’t comfortable, the entertainment system is finicky, not much leg room."

Nadelen: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Nadelen: "No food"

Voordelen: "on time departure and arrival"
Nadelen: "price for baggage, water is only “service” on board"

Voordelen: "Buongiorno praticamente è successo che avevo il volo da Fiumicino a Olbia e quando sto facendo il check in il sistema di alitare era bloccato quindi mi hanno fatto manuale la carta di imbarco e poi quando sono entrato trovo il volo che è andato via senza e i personi e mi hanno lasciato nell'aeroport"
Nadelen: "Devono fare tutta alitalia e tutti i sistemi loro da capo perché non funziona per niente"

Voordelen: "Their was really nothing to like. The plane was late, had to check in a carry on, my luggage was not transferred on time to my connecting flight,"

Voordelen: "Peu de place pour les jambes Équipage très sympa"
Nadelen: "Plus de place pour les jambes mais vol rapide donc Ok"

Voordelen: "The site was convenient and comfetable"
Nadelen: "Food"

Voordelen: "Le paysage."
Nadelen: "Moins de retard! Plus aimable à l'embarquement !"

Nadelen: "It was delayed by 4 hours"

Nadelen: "We were traveling with my 94-year-old grandfather who needed wheelchair assistance. And it took the 4th person I asked to get any assistance. The very first Alitalia person I tried to speak to was the very worst. Though her job was to check people in, she said she couldn't help me and to go to another counter. When I asked if she could please at least make a call to get a wheelchair (my grandfather was at the airport entry and couldn't walk) she made a terrible face, threw the papers on her desk around and said I had to go to another counter. When I went to the counter she pointed at, I was told again I would have to go to another counter. No offense to dog owners, but the animals that were traveling received better assistance."

Voordelen: "Short trip from Rome to Milan"

Voordelen: "Crew was fast"
Nadelen: "Boarding was late and also arrived late"

Nadelen: "les changements d’horaires successifs, l’attente en salle d’embarquement ,le repas Cacher que j’avais réservé qui n’a pas pu m’être servi ."

Nadelen: "They l lost my p partners lugage in Rome .. and now it has ruined her whole Holliday"

Nadelen: "Vol retardé de 35 minutes, le son des messages de l’esuipe Casse les oreilles et on ne comprend rien."

Nadelen: "Changement de porte d’embarquement au dernier moment"

Nadelen: "Boarding was late again, 25 minutes this time Seats are Too Tight"

Nadelen: "Change of gate at BCN with no notification"

Nadelen: "Retard de 45’ sans information et sans excuses. Inacceptable"

Voordelen: "Ponctualité et efficacité"

Voordelen: "The flight attendants were very nice. Great service."
Nadelen: "They left us inside the plane for more than 30 minutes waiting to depart. Then when we were close to FRA they tell us they cannot areive because of the weather and got more delayed. When we finally get to FRA, there’s no machinery to get us out of the plane because it was broken. We had to wait for them to find some stairs and then take a shuttle while raining to the airport inside."

Voordelen: "I liked very muche the flights time table."
Nadelen: "I have nothing to add hear."

Voordelen: "Timely"
Nadelen: "Let you die of thirst until they finally get around to serving something"

Nadelen: "Retard. Absence d’information sur le retard. Pas de sourire."

Voordelen: "Snacks, drinks, puke bags in seat back pockets, easy to check in online."

Nadelen: "L'équipement dans l'avion inopérant"

Voordelen: "La rapidité d'embarquement"

Voordelen: "They had drinks"

Voordelen: "Confortable space, great food taste,"
Nadelen: "When we asked for the late food service, they told us they did not have any more left. We ask them to look for anything left and after hour the food still not arrived."

Voordelen: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."
Nadelen: "Everything was great except that our srtoller was nos given back in our stop in Rome and we needed it badly."

Voordelen: "Nothing about check-in and boarding."
Nadelen: "Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again."

Voordelen: "Crew was ok.."
Nadelen: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Voordelen: "Entertainment options"
Nadelen: "Had problem with luggage, did not like food specifically cheese on dark bread sandwich, did not like going to gate but would need to climb stairs and get shuttle to plane"

Nadelen: "Although reservations for our return flight from Rome to Boston were made 5 months ago, we were bumped from our flight, not advised in advance, and missed several important work engagements. The management at the Alitalia desk at the airport was not up to the task of reassigning everyone. Understaffed and under equipped (staff was unable to get online to reschedule and re-issue new boarding passes) We are senior travelers (75 and 80 years old) and were forced to stand in lines for 3 hours We're headed to the airport now, the next day, and I am dreading the experience."

Nadelen: "See above. This scam is not acceptable. You should be ashamed. I demand my money back for paying twice for baggage, including the airport fee. I will be going to the media re this scam and seeing if I can start a class action."

Nadelen: "Entertainment options are very limited Check in is slow and the counters are not always open like in Delta. Food quality is very low"

Voordelen: "Staff was friendly."
Nadelen: "The flight attendant at the check in said our luggage was too big and needed to be checked. We got a ticket from her but when we got to the plane nobody said anything and we simply did what we had done all the previous flights we have ever taken, we stowed them in the overhead bins. The flight wasn't full and in fact some overhead bins were completely empty, but I guess she had her job to do and thought it wouldn't fit, but maybe she could have asked if we had used it before. I don't know why they say it's too big when we had been traveling throughout Europe for almost a month and had taken it on 4-5 flights and many other trips. It all worked out. Footnote Air France never made a issue of the exact same baggage that Alitalia said was to big. The bags fit fine on all airlines we have traveled. The flight was delayed 45 minutes which made my connection a bit tight. I was connecting to Air France which is part of The SkyTeam alliance comprises with Alitalia but my luggage could not be moved to the Flight to LAX so I had to get the bag I did check and go through the process all over again."

Nadelen: "HORRIBLE seats. So unbelievably uncomfortable"

Nadelen: "I tried to talk with the service desk to change my flight before the flight and the service team could not help me out because only the service desk outside security could look up other fights. I find this hard to believe and a little ridiculous that AirItalia would make their customers run around inside and outside security to switch flights. We live in a day of technology and have computers for a reason. There shouldn't be an issue why other flights can be looked up from only one computer. In addition, we boarded the plane and then we waited on the tarmac for 2 hours waiting to leave. The air was turned off and it was hot and stuffy inside the plane."

Voordelen: "Easy booking and boarding. Flights on-time very nice catching next flight in and hour and have to go through customs and change tefminals. Didnt feel extra anxiety about catching next plane"
Nadelen: "Our entire row of inflight entertainment was not working. It wasnt a huge deal but it would have been nice on an international flight LAX to Rome 11+hours. Also limited drink options. Water or cola from bottle and sm serving sizes. It would have been nice to have option of can or cup."

Voordelen: "Crew was nice and seat comfy"
Nadelen: "They should upgrade their intartainment system"

Voordelen: "The crew was great. Very attentive"
Nadelen: "No entertainment. Food was ok. Seats not comfortable for business class."

Voordelen: "Absolutely nothing. Everything was piss poor."
Nadelen: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"

Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"

Voordelen: "service in general"
Nadelen: "no covid separation at seats"

Nadelen: "Suoer"

Voordelen: "Nothing"
Nadelen: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."

Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."

Nadelen: "Flight keft 35 min kate and boarfing was very slow and disorganized"

Voordelen: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Nadelen: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."

Nadelen: "Departure was slightly late (passengers still exiting the plane when gate was called)"

Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"

Nadelen: "2:30 de retard"

Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"

Nadelen: "Repas moins basique"

Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"

Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"

Nadelen: "It was hard to keep the washrooms clean despite the effort"

Voordelen: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Nadelen: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"

Voordelen: "Best Econ service for a long time.Beats the Comp hands down."

Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."

Nadelen: "Whole flight was so cold like in refrigerator."

Nadelen: "Propreté de l'avion à l'aller."

Nadelen: "Wasn’t given a blanket"

Voordelen: "Retard de 45 min"

Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."

Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"

Voordelen: "L’embarquement etait rapide on a décollé à l’heure"

Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."

Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."

Voordelen: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."

Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"

Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."

Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"

Nadelen: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."

Voordelen: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Nadelen: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."

Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."

Voordelen: "Everything apart from the punctuality"
Nadelen: "Delayed by an hour"

Voordelen: "Great service"
Nadelen: "Delay due to congestion at brussels"

Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."

Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"

Voordelen: "l acceuil et personnel tres sociable"

Nadelen: "Retard et bagages perdus"

Voordelen: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Nadelen: "Nothing!"

Voordelen: "Email and text kept me updated"
Nadelen: "Flight delays"

Voordelen: "La couleur de l'avion"
Nadelen: "Le correspondance manquée à cause su retard"

Voordelen: "The infligt entertainment was good."
Nadelen: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."

Nadelen: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."

Voordelen: "Le repas était satisfaisant, l'équipage très sympa et les sièges confortable"
Nadelen: "L'embarquement s'est fait à l'heure mais nous avons attendu plus d'une heure dans l'avion que les bagages soient chargés et sommes partis avec 1h30 de retard en ayant très peu d'informations"

Nadelen: "Dommage de ne pas avoir eu de collation/snack alors que l'avion partait à 7h du matin (donc à l'aéroport depuis minimum 5h)"

Nadelen: "no clear information about delay and real flight time"

Voordelen: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
Nadelen: "Plane seem a bit old lights would flicker randomly."