Boarded process could have been better. Overall excellent flight.
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
I liked that my family got to sit together and the location of our seats. The food quality was terrible. I did not eat the dinner, the boy in front of our seats got sick after eating the food. My tv did not work for the first 2 hrs and then it did come on. The flight attendants did not provide the headphones for any of the passengers in our area, so it didn't matter if the TV worked because I wouldn't be able to hear anything. When we got off the plane in Frankfurt we had to take the stairs off rhe plane and then take a bus to the terminal. Waited 10hrs for the next flight to Vilnius and then it was cancelled the last hour and half before the flight. We scrambled to try to get an alternative. We got on a wait list for a flight to Riga, Lativa that night. Fortunately, we were confirmed for boarding but had separates seats and we have small children. We were able to talk to the passengers nearby and they gave up there seats for us. Finally arrived after midnight in Lativa to find that our luggage was lost, apparently the attendant for Lufthansa in Orlando checked in our bag incorrectly and gave us the wrong person receipt tag. They are attempting to find our luggage which is apparently on it way to a town in Germany. We had to take the transportation bolt and be driven from Riga to Vilnius which is 3hrs and finally arrived in Vilnius at 5:30am. So yes, the flight was a disaster and probably our worst trip ever with Lufthansa. I don't think we will be traveling with Lufthansa again. It's a shame because I believe we're trying but they all seemed flustered and forgetful, maybe overworked. I do hope things can change in the future.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Meals in buissnes class was cold , breakfast regular, crew excellent
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
Maybe offer water in between meals
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Very short layover, made worse by flight from Barcelona parking on the tarmac and long distance to the gate. No consideration made for elderly passengers having to find gate and walking the long distance. Arriving at the gate , huge crowd of passengers going through one turnstile. There should have been a separate gate for people with higher boarding priorities.
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "The particular flight attendant serving our area seemed rude."
Voordelen: "Nothing!"
Nadelen: "Racists bastards!"
Voordelen: "Staff was very good"
Nadelen: "Plane was very warm"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Food was good"
Nadelen: "Should have been on time"
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Nadelen: "For some reason there were 4 really young children seated all in the same area. Kids will be kids, but perhaps spreading them out wouldn’t make one particular area so loud and disturbing. Boarding the plane I a more orderly way would also help."
Nadelen: "The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted."
Voordelen: "Being on time"
Nadelen: "1. Airport (Frankfurt) 2. Service crew (Lufthansa) 3. Functional entertainment (device nonfunctional on the 9 hours trip)"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Nice Biz Class with typical empty center seat. Pleasant FAs."
Nadelen: "No complaints."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
An old plane, with entertainment wifi failures, cold sandwich.
Voordelen: "The crew was nice"
Nadelen: "Had to switch planes, flight was delayed almost 3 hours"
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "I paid for baggage and when I came to the airport I paid2000 pesos more ita not nice at all and I want my 2000 pesos back."
Voordelen: "On time"
Nadelen: "Snack option. Plug in for mobile phone"
Nadelen: "The flight was late"
Voordelen: "Nothing. It was a short flight with nothing special to mention."
Nadelen: "The flight actually leaving on time and not half an hour late."
Voordelen: "Airport (AEP) was nice, plane and crew were good."
Nadelen: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Nadelen: "They lost my luggage"
Voordelen: "Nice space in the aircraft and the crew was really nice too."
Nadelen: "The delay was very tiring."
Voordelen: "Boarded and took off on time Free snacks and drinks"
Nadelen: "More leg room"
Nadelen: "Mon siège ne s’inclinait pas"
Voordelen: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Nadelen: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Voordelen: "The fly time"
Nadelen: "The check in process, too slow ,we waist almost 2hrs in the process"
Voordelen: "no"
Nadelen: "everthing"
Nadelen: "Smell at shit all the flight. Horrible."
Nadelen: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "There was no one sitting next to me."
Nadelen: "Over 5 hours delayed with no explanation, no compensation and no food offered."
Voordelen: "Departed exactly on time & arrived early. Excellent!"
Nadelen: "Check in / bag drop was very slow and impersonal. Cabin service restricted to tea, coffee, or soda - for a 3 hour flight (5am-8am). Cramped seating."
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Voordelen: "On time and pleasant experience on flight and de planeall"
Nadelen: "All Food"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Nadelen: "Delay meant I missed a meeting deadline."
Nadelen: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Nadelen: "2 hours late, the flight following us left first."
Nadelen: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"
Voordelen: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Nadelen: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Nadelen: "Arriving in SCL on an international flight is the pits. Avoid"
Nadelen: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Voordelen: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Nadelen: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Nadelen: "Segunda vez en una semana que me mojan , me derramaron cafe el vuelo anterior y hoy jugo de naranja. El espacio es muy pequeño y chocan los brazos cuando ofrecen bebida ; o el de adelante se mueve y bota todo encima ... un desastre, cero comodidad , la silla más dura que nunca y el espacio para las piernas, o sea, yo mido 1.74 y voy justa, que será para el resto de la población.. no por incluir una fila más hagan que todos vayamos incómodos ; y de la tripulación, nada que decir, solo me pasaron servilletas y me desearon suerte .. me gustaría algún tipo de compensación, porque , para más remate, llegamos más tarde de lo estimado."
Voordelen: "The crew were very nice and friendly."
Nadelen: "It was a little slow to get on and get off the airplane."
Voordelen: "Personal on board is always great in LATAM"
Nadelen: "Personal at gate always suckin LATAM They lie in order to push their policies"
Voordelen: "I slept most of the flight."
Voordelen: "Priority boarding."
Nadelen: "No airline lounge."
Voordelen: "Service, movies for a flight of this length."
Nadelen: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."
Voordelen: "Simple, efficace. à l'heure."
Nadelen: "Rien."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Nadelen: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Voordelen: "LA TRIPULACION"
Nadelen: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Voordelen: "Dreamliner was great for our 11 hour flight to santiago"
Nadelen: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."
Voordelen: "Friendly staff"
Nadelen: "Delayed disembarking"
Voordelen: "How it moved"
Nadelen: "That it didn't move too much."
En plus articuler l’arrivée. 1h15 avant que l’avion ouvre ses portes et 1h20 pour récupérer la valise
Good welcome at the registration desk, departure On time, pleasant flight
Vol annulé, aucun suivi , service à la clientèle médiocre
Leur accueil Leur serviabilité Leur repas Leur attention aux passagers Et surtout leur respect des mesures barrières
Excellent vol et le service sans reproche 🙌
Il a eu 1 heure et demi de retard.
Voordelen: "Flight delayed. Missed connecting flight"
Voordelen: "Service"
Nadelen: "All was as good as expected"
Nadelen: "Retard pour embarquement, aéroport pas facile très très longue distance à faire plus contrôle supplémentaire failli pas le faire malgré une heure trente d’escale prévu. Transport par autobus pour l’avion... ouf pas reposant et vol super plein pas d’espace pour bagages cabine"
Voordelen: "Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault."
Nadelen: "More leg room, when the people in front laid back their seat, it was crowded."
Voordelen: "Le personnel était très bien"
Nadelen: "Offrir un repas"
Voordelen: "Le commandant très rassurant"
Nadelen: "J’aivais Achetée notre repas en même temps que notre billet ! Servis avant le service régulier mais ne pouvait avoir le breuvage en même temps alors quand j’ai eu mon breuvage ma pizza était froide!"
Voordelen: "It was just a stress and hassle free experience."
Nadelen: "Nothing really."
Voordelen: "Divertissement même si Prise audio ne fonctionnait pas bien"
Nadelen: "Départ en retard"
Nadelen: "More clearly written policy about baggage allowance"
Voordelen: "Avion neuf. Divertissement et équipage. Vol sans retard"
Nadelen: "Nous avions des billets avec united Airlines pour finas’ Se remdre compte que nous avons été changé sans le savoir avec air canada qui n’est théoriquement pas la même compagnie et donc qui ne se trouvait pas dans le même terminal... beaucoup de perte de temps ..."
Voordelen: "1. Repas de bonne qualité et offrant plusieurs à côtés (salade, pain, brownies, etc.) 2. Films disponibles à bord par le biais de l'écran de divertissement inclus au siège."
Nadelen: "1. Non disponibilité du Wi-Fi à bord de l'avion 2. Avion remplie à pleine capacité et ayant accepté des voyageurs avec plus de deux (2) bagages à main à bord 3. Aucun surclassement offert durant le vol tandis que la famille à côté de moi était malade 4. Ils ont perdus mon bagage à main alors que l'agence de bord m'avait promis de ne pas le perdre lorsque je lui ai demandé. Ils m'ont retiré mon bagage à main puisque ma petite valise que je transportais n'entrait pas sous le siège. L'agence de bord est parti avec mon bagage contentant tous mes médicaments, ma couverture et une partie de mes vêtements et c'est la dernière fois que j'ai vu ma valise. Lorsque je suis arrivé à Bruxelles, mon bagage à main qui fut placé en soute n'était pas à destination et j'ai pleuré toutes les larmes de ma vie."
Voordelen: "Plane landed at 1511, at Gate at 1525 (a bit slow), I'm through customs (only 50 people in line?!) and at the baggage carousel at 1535 (long legs) and my bag is already there waiting for me!! I'm outside having a smoke at 1538! How do they do it?"
Voordelen: "Good service good flight fair food and nice seat."
Nadelen: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Voordelen: "How I was treated How I felt was wonderful."
Nadelen: "Nothing"
Nadelen: "Pas de box office"
Voordelen: "D’être arrivée à bon port en toute sécurité Ponctualité du vol"
Nadelen: "Pour un vol d’environ 1hr, rien à redire."
Voordelen: "Rien"
Nadelen: "Que des retards. Informations transmises erronées. Entreprise contractuelle à Venise et nous rappellent qu’ils ne travaillent pas pour AC"
Voordelen: "L'embarquement s'est fait de manière rapide et efficace, il n'y a pas eu de délai. Le personnel était très agréable et j'ai particulièrement aimé le fait que les agents de bord était québécois. Après 5 mois en France, je me sentais déjà à la maison juste en attendant leur accent à l'embarquement."
Nadelen: "Devoir payer pour un repas , même pas de petite collation offerte"
Nadelen: "Retard d’une heure"
Voordelen: "À L'heure et même en avance. Service excellent."
Nadelen: "Divertissement médiocres, repas ordinaire,"
Voordelen: "Beaucoup de temps d’atte Avant de passer la sécurité et les douanes on nous laisse attendre et on a pas beaucoup de temps même pas le temps d’ Prendre un café"
Nadelen: "Le délai entre les deux avion"
Voordelen: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Nadelen: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Voordelen: "Avion spacieux"
Nadelen: "Nous n avons pas eu de petit déjeuner"
Voordelen: "Le vol était à l’heure précise"
Nadelen: "Pas de cuillère pour manger ma soupe et la bière était chaude"
Voordelen: "Ça a pris trop de temps avant le décollage du au personnel"
Nadelen: "C’e Trop lent"
Voordelen: "Vol rapide et a l’heure malgré le décollage 1h plus tard (je pense qu’il a calculé ce délai qui ne serait pas inhabituel a PVG). Je n’ai rien a redire a part que c’est bien passé."
Voordelen: "Il y a des écrans meme pour des vols courts c’est très pratique. L’avion est confortable"
Nadelen: "Transfert à la course"
Voordelen: "Crew member"
Nadelen: "Audio Jack a little bit broken"
Voordelen: "Vol confortable. Personnel accueillant et gentil"
Nadelen: "Petit déjeuner minimal"
Voordelen: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Nadelen: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Voordelen: "Malgré le retard du vol précédent, j'ai été prise en charge pour embarquer dans ma correspondance pour Paris."
Nadelen: "Le personnel était mal aimable. Pas de sourire, pas de formules de politesse. J'adore air Canada mais l'équipage que j'ai eu pour ce vol ne reflétait pas du tout un esprit de service. Et ma valise n'a pas suivi jusqu'à Paris ! J'ai du annuler une partie de mes vacances!"
Voordelen: "Bel avion, beau service, aucun repas ni de collation à bord a moins de payer les frais"
Nadelen: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Voordelen: "My postponed flight was fine and flight attendants great."
Nadelen: "I missed my original flight because there were no staff at BWI airport counter or secret Air Canada office 55 minutes from flight time. Flight was delayed 35 minutes, but no way I could check a bag or get to gate."
Nadelen: "Extreme delays on my return flight which made me miss my connection and get rebooked on another flight for the next day. We were delayed on departure, then on the tarmac, then in the air, and finally when getting off the plane. I am glad that I was rebooked and was given a hotel to stay at, but I did not like the way I was treated by Air Canada staff at customs. I passed through customs only to be sent back into Canada after having crossed through security because the staff decided to close. We were told by other staff members that it was up to them to decide when they were done and to talk them. I ran through the whole airport with about 7 other people to make it. Why make us cross through security only to send us back? There was no one there to guide us on what to do. I had to go through the whole thing again the following day only to have my face cream taken away (it is technically cream, not a liquid) and then be detained. None of this happened AT ALL the day before. I'd give more details but it was a complete mess."
Nadelen: "Our direct flight to Montreal was canceled due to mechanical issues. The rebooking process was discombobulating and we ended up arriving at our destination after the rerouting that was stressful and ensured that we lost a whole day of our vacation time. Our flight back the entertainment system in our seats did not function."
Nadelen: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Nadelen: "Flight was delayed one hour ."
Voordelen: "Dinner was ok, Breakfast and coffee were horrrible"
Nadelen: "Very rude staff, would not do anything I asked and responded with attitude"
Je n’ai pas pus prendre le vol à cause d’un retard à la correspondance !!!
Mon écran fonctionnait mal!
L'accueil dans cet aéroport est vraiment à refaire depuis le début. En même temps c'est Paris, mauvaise humeur et sourire absent. Le service à la française. Avion incomfortable, pas de bon choix niveau gastronomique. Si non très bon staff de la compagnie.
- Pas de distribution d'écouteurs ne permettant de fait pas d'utiliser les écrans pour regarder un film pendant ces 9h de vol - Repas très médiocres et petits
Personnel de bord peu sympathique, 2 volets de porte bagages cassés ce qui a réduit les possibilités de rangement et a créé de la tension de la part des hôtesses. Retard à l'arrivée = plus de transport en commun et unique solution : retour sur Paris en taxi pour un montant de 53€!
Trop d’attente et retard du vol !!!
Nous avons apprécié la gentillesse et la compréhension du personnel de bord. Par contre nous n’avons pas du tout apprécié le fait que nous avions réservé un vol IBERIA et que lors de l embarquement nous avions apeurés que nous allions voler avec une compagnie low-cost cost LEVEL , Information qui à aucun moment nous a été donnée lors de la réservation, information qui ne figure absolument pas sur nos billets. Et qui a pour conséquence qu il nous a été demandé de payer les couvertures, les écouteurs, les repas et les boissons, ce qui est inadmissible sur un vol long courrier affrété en principe par une compagnie nationale ! Je n’ai jamais vu ça, il me paraît inconcevable de ne pas proposer de restauration incluse sur un vol de 11h50 ! Pourriez-vous répondre à cette réclamation, ou me dire à qui la transmettre ? Merci par avance de votre réponse. Cordialement .
Que des explications soient donne en français
Une veritable catastrophe, 2h de retard au debut du vol pour un probleme de porte d’embarquement, nous avons donc raté notre correspondance a Madrid pour Lima, 500€ de frais de modification de billet encouru, un fiasco
Again, anything prior to check-in was a mess. On top of that, our luggage didn't arrive. Don't see a question for that in your questionnaire, so i'll include it in "Boarding". Hope they're not lost.
Tout était bien organisé.. pour moi rien à dire !! Je le referais avec plaisir !😃
Amélioration du balayage du regard de l’ hôtesse. Visionner d’ un seul coup .. le port du masque et la fermeture de la ceinture. Cela m’ aurait évité d’ être réveillée 2 fois !!
Terriblement froid dans l’avion, restauration mauvaise, équipage pas très sympathique. Écouteurs qui font très mal aux oreilles avec un son déplorable
Mal installé sièges inconfortables, écouteurs bas de gamme qui font mal aux oreilles, le son des écouteurs terribles. La restauration dégoûtante. Et terriblement froid dans l’avion malgré la couverture donnée alors que j’étais habillée chaudement.
The crew was the most friendly ever! Just made no sense the fact that we couldn’t get the bearding pass on a timely manner due to issues with CDC site, it was caused not by the AA WORKER, she was great, but something wouldn’t work in the system and it took us over an hour till we could get our boarding passes. And makes no sense to us why we couldn’t seat together. There were plenty couples separated and we had to swap seats. It was a long flight so you’d rather sit w a partner. So if there’s anyway to allow us flying coach to pick our seats ahead of time like most airlines that would be wonderful!, this way there wouldn’t be surprises at boarding.
Il est anormal de ne rien avoir à manger / boire lorsqu on a payé 250e un vol de 1h15.
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Amelioration des assistantes de vols. Extrement desagreables.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
Many people had masks off for very long periods of time. I noted one woman sleeping for the last 3 hours of the flight with no mask on. Cabin crew walked past several times, served drinks and food and didn’t bother to say anything until land procedures. Also during the meal they flight attendant told us there was one chicken meal left and left it amount is to argue who gets it. Frustrating and unsafe flight.
Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Nadelen: "Check in took a very long time. Food was not great. Bathrooms were not cleaned during flight and quite disgusting."
Voordelen: "The onboard store."
Nadelen: "USB ports. They were off."
Voordelen: "Almost nothing."
Nadelen: "Allow field research of all terminals to best decide for the next flight to book. If I were 3 seconds off and not running on my last leg to Naga, I would have been stuck in Manila for the entire duration of my trip."
Voordelen: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Nadelen: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."
Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Voordelen: "The crew was good and the seats were fine."
Nadelen: "It was a short flight but it would have been nice to have a glass of water."
Voordelen: "Boarding was seemless and nice"
Nadelen: "There was a delay which was communicated, inflight entertainment could have been better"
Voordelen: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Nadelen: "Took to long to service, and customer service was lacking"
Voordelen: "Fine flight once we were in the air."
Nadelen: "There were NO SIGNS saying it was a level flight, not Iberia. No one at Iberia check in desk etc. We eventually figured it out after a while. In general Iberia and level are short staffed and unorganized. If you're willing to deal with this, it's an affordable option and they'll get you from A to B."
Voordelen: "The crew was very attentive"
Nadelen: "Food and seat comfort"
Voordelen: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Nadelen: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Voordelen: "Flying these days is as bad as it gets. We made it, that is what I liked."
Nadelen: "Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others."
Nadelen: "Crew politeness"
Voordelen: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Nadelen: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Nadelen: "More space is needed for legroom."
Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Voordelen: "Food was pretty good."
Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Nadelen: "Ibéria offers a terrible service to its customers"
Nadelen: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Nadelen: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
The plane was old, and the screens and streaming did not work during the 12 hours flight. The seats were uncomfortable and did not recline. The bathrooms were not kept clean. They lost my luggage and failed to locate it so I am attempting to file a lost luggage claim but the website does not work. The staff is difficult to communicate with, and the times for boarding and flights were changed several times,
Better variety with meals
This flight the air was on, for a change, and we were comfortable. It was not full and the staff got us water, when needed. Bathroom cleanliness is an issue. Maybe more visual signs in the bathroom will help passengers who can’t read keep it clean? Also no toilet seat covers.
Was so glad the the captain kept the air. It’s usually suffocating in there.
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Voordelen: "Excellent"
Nadelen: "Do better for the meal according to the health safety."
Voordelen: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Nadelen: "Background check your booking agencies and their agents."
Voordelen: "The food, air crew respectful and dedicated to duty"
Nadelen: "Everything was perfectly ok"
Nadelen: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "Crew was nice. Plane was older model. No individual movies. Seats were old and worn, but flight was nice."
Nadelen: "Not sure anyone can change this, but people (Egyptians) got out of their seats before the plane had even slowed down on the runway. People were jostled about. One guy bumped me several times. They then rushed forward cramming up the aisles. Just ridiculous."
Voordelen: "The crew was Excellent"
Nadelen: "There is to many delays in the night flights, this should be improved."
Voordelen: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Voordelen: "everything was pretty adequate"
Nadelen: "they skipped me when they passed out food and never came back."
Voordelen: "Nothing"
Nadelen: "Everything starting from the check in to on board restrooms"
Voordelen: "Nothing?"
Nadelen: "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."
Voordelen: "Comfortable because the plane wasn't full."
Nadelen: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Voordelen: "It was a very short flight"
Voordelen: "The flight was bigger. So didn't feel so cramped up"
Nadelen: "The flight attendant were not helpful after ringing the bell multiply times I had to get up myself to get a glass of water. Entertainment not updated Food no change in menu"
Voordelen: "Très bien en général"
Nadelen: "RAS"
Voordelen: "Très bien en général"
Nadelen: "RAS"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "They are nice and friendly"
Nadelen: "Toilets should be cleaned often"
Voordelen: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Nadelen: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Service, the entertainment selection, just everything seemed perfect"
Voordelen: "Oui j aime"
Nadelen: "Oui"
Voordelen: "I had an extra seat in my row which was nice."
Nadelen: "No flight overnight is ever very comfortable. It’s difficult to sleep."
Nadelen: "They didn’t announce when boarding started/what zones were to go."
Voordelen: "Free entertainment! Wish they worked with gogo to purchase WiFi though. Bathrooms are roomier than other airplanes! I’m glad the crew gave me the sandwich even though I was sleeping."
Nadelen: "One of the toilet covers wouldn’t stay up so you had to hold it while going. Paper towels would be nicer than tissue paper. Wasn’t able to use my boarding pass from my phone, waste of paper. Ginger ale would be a nice drink. Didn’t find a list of their drinks in magazine, that would make it easier. Whenever I needed to use the restroom they locked us out a lot whether for head count or re fueling."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "Food was pretty good. Flight attendants were very nice, however they didn’t do too much on a screaming baby that wouldn’t shut up the entire flight."
Nadelen: "Late take off from Newark led to us almost missing our connections to Johannesburg. We were moving like sheep herded to buses. Seemed very unorganized. The inflight entertainment was very basic compared to other star alliance flights in the states. Can’t understand the pilots very well when they spoke English. P"
Nadelen: "No kosher food eventhogh we asked for it"
Nadelen: "Price. Ease of early checkin"
Nadelen: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Voordelen: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
Nadelen: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
Voordelen: "The staff where so dedicated. The food was very real and crunchy. Go for the beef instead of chicken. I had both. Was a ten hr flight."
Nadelen: "The fact that they write your card details carelessly on a pierce of paper when making an inflight purchase. Should be swipe and all done. No need writing those sensitive data down."
Voordelen: "the air craft was very good and the comfort is good no complain..."
Nadelen: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
Voordelen: "L'équipage"
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "Crew members were friendly, movie selection was good, food was nice as well"
Nadelen: "When checking in I asked if I'd need to collect my bags and recheck them for another flight. I was assured theyd make it all the way to my destination and I wouldn't need to re-check it. He was wrong and now I'm trying to find my lost bag."
Voordelen: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."
Voordelen: "nice movie but that's all"
Nadelen: "chair and light broken. tasteless food. small screens"
