Very old airplane! Feels durty!
Nadelen: "Seats looked older generation and configuration not great"
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Nadelen: "Food quality can be improved a little"
Voordelen: "I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?"
Nadelen: "The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!"
Nadelen: "Mon siège ne s’inclinait pas"
Nadelen: "Smell at shit all the flight. Horrible."
Nadelen: "This connection was 1 hour and 20 minutes and I was asked to pickup my luggage and do check-in again, when I arrived to the desk they said that I needed to be there 2 hours ago and just after arguing my connection situation they let my pass"
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Nadelen: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Nadelen: "Better pillows"
Voordelen: "The snack was ok."
Nadelen: "The flight was delayed for over one hour and a half and nobody could tell us why"
Voordelen: "The people were very kind and very respectful."
Nadelen: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Voordelen: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Nadelen: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Nadelen: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Voordelen: "The whole flight went smoothly and I really have no complaints about the flight itself."
Nadelen: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Nadelen: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Nadelen: "They lost my bag and I had to wait a full day to get it back."
Voordelen: "Menu for dinner and breakfast Nice designed heavy-duty plastic fork and knife Extremely comfortable blanket Meals were tasty"
Nadelen: "As always in last class, no leg room."
Nadelen: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Nadelen: "They lost my bags"
Voordelen: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Nadelen: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Voordelen: "It was special. Like a special limo"
Nadelen: "It actually was all good"
Voordelen: "Service on board great people"
Nadelen: "Overbooked flight we had to wait with baby and 4 years old kid till last minute to know if we could get on board or not. Latam wanted us to fly in three different seats we told them that we were happy to flight next day but they pushed till last minute waiting. When that said yes you're flying they forced us to move faster otherwise the fly would be delayed. Mdvela@gmail.com or 0064212154973 if you want to known more ( there is more). Will fly airnz only from now on and will advise everybody to do so."
Voordelen: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Voordelen: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Voordelen: "I loved the whole trip"
Nadelen: "Everything was great! No complaints!!"
Voordelen: "My first flight on LATAM and very impressed. Fast boarding, lots of help for an English speaking passenger in Chile, newer plane, clean, and efficient flight attendants. I'll be back!"
Voordelen: "Plane on time performance"
Voordelen: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Nadelen: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Voordelen: "It was comfy"
Nadelen: "When I got to Miami, I wasn't assisted to the next gate"
Voordelen: "Good food, friendly staff, in flight entertainment, flight on time."
Nadelen: "No complaints. Everything was great."
Voordelen: "The crew was very friendly and helpful. The flight was smooth and quiet."
Nadelen: "The cabin has garbage and it was dirty."
Nadelen: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Voordelen: "Cumplimiento fe horarios"
Nadelen: "Cambiaron el aeronave y aeropuerto."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Nadelen: "Foods service was very very slow. Foods were not good at all"
Nadelen: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."
Nadelen: "Delays, poor English explanations, disorganized boarding"
L'arrogance et le mépris d'Air Canada fasse à plusieurs situations gênantes n'est pas acceptable pour compagnie qui a la prétention de jouer dans la cour des grands.
Leur accueil Leur serviabilité Leur repas Leur attention aux passagers Et surtout leur respect des mesures barrières
Nadelen: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Voordelen: "The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed."
Voordelen: "Food and service"
Voordelen: "compagnie trés sérieuse"
Nadelen: "avion un peu plus moderne"
Nadelen: "The flight was cancelled. Ground staff at Montreal were far from helpful. They kept saying “Call customer service.” and never offered any help/assistance for rebooking and finding a hotel room."
Voordelen: "Great crew. Very pleasant & friendly."
Nadelen: "Uncomfortable and small space for the travelers"
Voordelen: "Confort du siège + quantité et qualité des divertissements"
Nadelen: "Repas offert"
Nadelen: "More clearly written policy about baggage allowance"
Nadelen: "L’espace 0,"
Voordelen: "1. Repas de bonne qualité et offrant plusieurs à côtés (salade, pain, brownies, etc.) 2. Films disponibles à bord par le biais de l'écran de divertissement inclus au siège."
Nadelen: "1. Non disponibilité du Wi-Fi à bord de l'avion 2. Avion remplie à pleine capacité et ayant accepté des voyageurs avec plus de deux (2) bagages à main à bord 3. Aucun surclassement offert durant le vol tandis que la famille à côté de moi était malade 4. Ils ont perdus mon bagage à main alors que l'agence de bord m'avait promis de ne pas le perdre lorsque je lui ai demandé. Ils m'ont retiré mon bagage à main puisque ma petite valise que je transportais n'entrait pas sous le siège. L'agence de bord est parti avec mon bagage contentant tous mes médicaments, ma couverture et une partie de mes vêtements et c'est la dernière fois que j'ai vu ma valise. Lorsque je suis arrivé à Bruxelles, mon bagage à main qui fut placé en soute n'était pas à destination et j'ai pleuré toutes les larmes de ma vie."
Voordelen: "Good service good flight fair food and nice seat."
Nadelen: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Nadelen: "Pas d’espace pour les jambes."
Voordelen: "How I was treated How I felt was wonderful."
Nadelen: "Pas de box office"
Voordelen: "Personnel agréable , air canada est super en général mais éviter ac rouge pour les plus longs vols. Nourriture et service bien."
Nadelen: "Première expérience avec air canada rouge pour l’europe... plus jamais! Les espaces/sièges sont petits, inconfortables. Les gens sont tellement inconfortables qu’ils se promènent (marchent) dans l’avion...Pour un vol de quelques heures cela va mais pas pour un vol de 10 heures ..."
Voordelen: "Un membre du personnel, la couverture l'oreiller et le repas chaud poulet"
Nadelen: "les bris mécanique. Devoir retourner chez moi en pleine nuit . Me présenter le lendemain. Apprendre que l'heure est reportée et reportée encore..."
Voordelen: "Entertainment. GoGo did not want to work for me at 1 he before arrival."
Nadelen: "Give me a coupon for food before takeoff or on arrival. Skip the CupofNoodles. After Japan and Shanghai, cup of noodles seem really in bad taste."
Voordelen: "L’embarquement s’est bien déroulé, le vol était à l’heure."
Nadelen: "L’équipage avait des sourires forcés et était plutôt bête avec les gens, ça paraissait qu’elles n’avaient pas le goût de travailler. Aussi aucun repas ou au moins snack servis sur un vol de presque 5h, c’est assez cheap, on a eu droit une fois des rafraîchissements, sinon de l’eau seulement. Aux prix qu’on paie nos billets, on devrait avoir un meilleur service et un sourire. Ça fait dur comparé à d’autres compagnies aériennes."
Nadelen: "La distance entre les douanes est impitoyable! Ne perdez pas une SECONDE car vous risquez de manquer votre vol!! J’avaIs une correspondance et mon premier vol a été retardé. Un peu plus et je manquais la correspondance!!!"
Voordelen: "The flight was short . Food was pretty good"
Nadelen: "That we were waiting to take off and the explanation of the technical delay was not too clear and forthcoming"
Voordelen: "The passengers, the Brussels airport retail area, 1 of the flight attendants who was polite and welcoming, and the entertainment selections. Finally being connected to Swiss staff."
Nadelen: "The crew was not very welcoming and was borderline rude when I asked any sort of question such as why I was not allowed to wear my headphones prior to take off. I was patient in not wearing them, but could not relaxing into the trip for the 40+ minutes we remained on the ground mostly not moving. I was tired when boarding and fumbled with my documents and was very curtly told to just hand them over. Another time I accidentally mistook headphones the stewardess was handing out for something else. I took a pair and then immediately gave them back with an apology that I didn't realise what they were, but thanked her anyway. This was met with a scowl and a bit of opposition. There was one stewardess that was very nice and accommodating out of the entire crew. On top of this the toilet seat on the plane was broken, so it fell on you when you were trying to go to the bathroom, and the soap dispenser was broken. I didn't dare mention these things to the flight crew though. The plane was late taking off from Montreal, and so was late landing in Brussels. No effort was made to provide connections assistance, or provide directions on where to go to rebook our missed connections. I and all others traveling to Zurich spent the entire morning trying to find anyone from Air Canada to help us rebook our flights. We literally were going from desk to desk between two terminals, and consulting each other as we went to limit the amount of leg work we all had to do. We all had to finally leave the terminal area and go to Swissport and stand in a long slow line. By that time any afternoon flight was already overbooked. So I and a group of other passengers were booked for an evening flight which forced me to book a hotel in Zurich because I couldn't get to where I needed to be that evening. After being rebook, I still tried to get on an earlier flight by going directly to the gate. It was confirmed that there was some extra space available, but they would not switch me to the earlier flight because I had a checked bag that I could not separate me from. Ultimately my bag was lost which made me have to stay awake and in the Zurich airport even longer after I finally arrived going from one lost baggage representative to another, and then waiting in another line to finally fill out paperwork because my bag had never been scanned in Brussels. The Zurich representatives were very polite, helpful, and efficient compared to anyone I encountered in Montreal, or Brussels. I was without my bag for 3.5 days of what was supposed to be a 10 day trip. My trip was reduced to 9 days because I spent an entire day in the Brussels airport and then had to spend the night in Zurich. I arrived in Zurich on Saturday night, and received my bag on Tuesday afternoon. All in all it was not a good experience until I got to Switzerland."
Nadelen: "Flight was two hours delayed and we missed our connection in Toronto and had to wait another three hours. AC did put us on the next available flight."
Nadelen: "Retard de 7h à l’aéroport de Hong-Kong! Donc attendu 11h ( on avait une escale de 4h au départ) on a eu de la misère à se faire payer un repas à l’aeroport....c’etait Un bol de ramen sans breuvage...."
Voordelen: "The flight to Santiago was good.. everything flowed well and there were no mess ups from air canada."
Nadelen: "on the way home from Santiago to Toronto, Air Canada made an error and did not check my bags al the way through to my final destination and made me go back through security and customs and re check my bags.. making it so I missed my connecting flight home and lost my job! I had to work that day and the mishap completely threw mms schedule off and costed me my job."
Voordelen: "l’écoite et l’aide offerte surtout avec un bébé et beaucoup de bagqges"
Nadelen: "Very sub par service and you have to pay extra to reserve a seat."
Voordelen: "Friendly crew."
Nadelen: "Terrible food and entertainment on the flight to and from Santiago. Felt squizzed like a sardine in the can in the middle row. I will never choose Boening 777 for overnight flights. Transfer in Toronto was confusing. Delayed arrival caused problems in retrieving luggage and made a stressful experience getting to Chicago flight on time - not mentioning sluggish US border check in Toronto. For my next trip, I would rather pick another airline and transfer airport."
Voordelen: "Vol annulé à l'aller, mais Air Canada nous a trouvé une chambre d'hôtel et à payé pour."
Nadelen: "Le seul problème c'est qu'ils ont receduler le vol le lendemain, mais pas la connexion. J'ai donc passé une heure trente au téléphone à tenter de rejoindre quelqu'un pour céduler à nouveau la connexion."
Voordelen: "Le vol était à l’heure précise"
Nadelen: "Pas de cuillère pour manger ma soupe et la bière était chaude"
Voordelen: "Ça a pris trop de temps avant le décollage du au personnel"
Nadelen: "C’e Trop lent"
Nadelen: "delayed by 5 hours"
Nadelen: "No snacks at all on a five-hour flight, and only a few beverage services. Food was available to purchase but of course it's expensive. All other airlines at least give out pretzels or something, and I even got a full meal on a 1.5 hour flight from a different airline -- everything else was fine, but the lack of food really ruins the experience for me."
Nadelen: "...because Air Canada screwed each of them up. Truly my worst flying experience in every way possible, and it isn't even close."
Voordelen: "En général, nous avons eu un bon service mais sans effet wow."
Nadelen: "un repas gratuit aurais été apprécié"
Nadelen: "We took off 1 hour 15 min later"
Voordelen: "Il a été possible de devancer mon vol. Les départs à tous les heures sont avantageux."
Voordelen: "Plane was nice and clean. Crew was pleasant and helpful."
Voordelen: "The end of the trip and delivery of luggage 24 hours after arriving in Vienna"
Nadelen: "Old and partly broken plane, horrible food. 2 officials to immigrate hundreds of people at Brussels. Breakdown of luggage system in Brussels. No luggage at arrival in Vienna."
Voordelen: "The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️"
Voordelen: "Boarding was a smooth and easy process and crew was pleasant."
Nadelen: "I'm only 5'2" rouge is advertised as comfort and the seats felt slightly cramped. Not sure how someone taller could be comfortable."
Nadelen: "Trop serré pour les jambes Nous sommes restés pris sur le tarmac en raison de la pluie lors de notre arrivée."
Voordelen: "Assez confortable et les écrans étaient fonctionnels..bel atterrissage"
Nadelen: "Air clim a fait défaut au départ mais pas trop incommodant"
Nadelen: "Toronto international airport was very crowded. too many people , not enough facilities. You have to line up to do anything, even buy a bottle water."
Nadelen: "Big delay, causing me to miss my connecting flight."
Voordelen: "Great crew, great food, seat was amazing."
Voordelen: "Dinner was ok, Breakfast and coffee were horrrible"
Nadelen: "Very rude staff, would not do anything I asked and responded with attitude"
The crew was the most friendly ever! Just made no sense the fact that we couldn’t get the bearding pass on a timely manner due to issues with CDC site, it was caused not by the AA WORKER, she was great, but something wouldn’t work in the system and it took us over an hour till we could get our boarding passes. And makes no sense to us why we couldn’t seat together. There were plenty couples separated and we had to swap seats. It was a long flight so you’d rather sit w a partner. So if there’s anyway to allow us flying coach to pick our seats ahead of time like most airlines that would be wonderful!, this way there wouldn’t be surprises at boarding.
I love Iberia... superior airline
Il est anormal de ne rien avoir à manger / boire lorsqu on a payé 250e un vol de 1h15.
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
English language entertainment options.
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Amelioration des assistantes de vols. Extrement desagreables.
American Airlines was excellent What a difference than Iberia.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Nadelen: "They lost my bag and I still haven't heard from them"
Voordelen: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Nadelen: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Nadelen: "Business area crew needs to better service from Bogota to san salvador."
Voordelen: "Everything was good."
Nadelen: "There was no problems whatsoever."
Voordelen: "Food was good"
Nadelen: "British airlines delayed flight to my transfer. Missed my transfer to Madrid and got one to London. Leaving from London my flight on British was delayed by 2 hours AGAIN. Not good."
Voordelen: "Left on time, arrived on time, new plan, nice crew"
Nadelen: "Wi-fi did not work"
Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Nadelen: "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"
Nadelen: "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"
Voordelen: "Vol a l'heure Personnel avenant"
Nadelen: "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"
Voordelen: "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Nadelen: "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."
Voordelen: "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Nadelen: "Le personnel de sol était très mal"
Nadelen: "Le retard et la prise en charge à l'arrivée"
Voordelen: "Not a lot."
Nadelen: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Nadelen: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Voordelen: "The airport was air conditioned, I guess?"
Nadelen: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Nadelen: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Voordelen: "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."
Nadelen: "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"
Voordelen: "They made up time on the flight"
Nadelen: "This was already a makeup flight and it wasn’t efficient enough to help me"
Nadelen: "The food was bad."
Voordelen: "Flight left on time"
Nadelen: "Very tight seats. I’m not that tall and my knees were hitting the seat in front"
Voordelen: "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."
Voordelen: "Équipe que je plains d'ailleurs."
Nadelen: "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"
Nadelen: "Flight was late and the scheduled connection was only 2h. Impossible to make it even on time. JFK terminal is 3rd world"
Nadelen: "Krew. Comfort srat . Space."
Voordelen: "Everyone is doing his job correctly and nicely. Nothing special to add"
Voordelen: "Staff was amazing!"
Nadelen: "Seats are very small and leg room is non-existent."
Voordelen: "Loved the service and the plane"
Nadelen: "seats are uncomfortable."
Voordelen: "Embarquement efficace"
Nadelen: "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"