Lors de notre retour de New York sur le vol air France du 19 septembre à 19h50 heure locale, nous avons vraiment apprécié la gentillesse et la bienveillance des hôtesses !!! Merci à elles qui ont fait du voyage un vrai plaisir.
Sur ce vol l'organisation de l'embarquement est à revoir car très mal gérée. Rien à dire sur le personnel et le service. En revanche sur le vol aller (D265 le 8 août), 4 heures de retard sur l'horaire prévu à Roissy au final avec un changement de porte de dernière minute, très mauvaise gestion qui a impacté notre arrivée et la suite du voyage.
Une famille de 4 personnes et nous n’avons pas été assis dans la même partie de l’avion…
A part l'embarquement pas vraiment un peu chaotique tout fût parfait.
Un petit problème, mais pas forcément dû à Delta, est que nous avons eu 3 changements de porte. Sinon tout était bien.
Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
Les repas n’étaient pas très bons
Le transfert de dossier entre Delta et Air France qui affrétait l'avion n'avait pas été réalisé. Nous n'avions pas de billets pour le vol retour. Le personnel Air France à l'enregistrement nous a dit de nous débrouiller avec le service assistance Delta Américain pour le transfert de notre dossier, alors que j'ai des enfants en bas âge… Finalement, quelqu'un a accepté de s'occuper de nous, et après une heure de négociation, il est parvenu à nous avoir des billets d'avion. C'était une expérience très désagréable. Je ferai attention pour mon prochain voyage à acheter mes billets d'avion autrement
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "Crew is amazing and friendly"
Voordelen: "Customer service as always"
Nadelen: "Nothing!"
Voordelen: "Crew was extremely friendly, service was great, and dinner was awesome"
Nadelen: "Flight was late for one hour"
Voordelen: "Great crew, nice plane, awesomeness me entertainment"
Voordelen: "Nice on board crew."
Nadelen: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Voordelen: "Nice plane, good service and pilots, great landing - no issues at all."
Nadelen: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Voordelen: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Nadelen: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Nadelen: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Voordelen: "5 hours delay"
Nadelen: "5 hours delay"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "?"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Nadelen: "The area in the back of the plane by my seat smelled like dirty feet."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Voordelen: "Informative communications during delay"
Nadelen: "Rushing to board resulting in bad customer service during boarding"
Retard de vol , mais involontaire d’équipages
United was perfect, enough space seat to seat, but Austria Airlines was horrible ( disgusting food & very small space seat to seat & late ) . 0 Stars if is possibile!!
Trully im dissopointed ! Im not recomended ! Last Time I used this air line !
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
Everything was very u nice except the info we needed was lacking. We needed to stamp our boarding passes at a separate desk and nobody informed us
Voordelen: "Canine crew were perfect and kind"
Nadelen: "The fees for the sporting bag was out of control expensive"
Nadelen: "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"
Nadelen: "Un avion qui part à l heure est un avion qui arrive à l heure."
Voordelen: "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Nadelen: "Encore un retard...cette fois de 45 minutes"
Voordelen: "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Nadelen: "Retard de l'avion: de plus en plus récurrent."
Voordelen: "uncomfortable seats"
Nadelen: "To arrive on time"
Voordelen: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Nadelen: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Voordelen: "The staff were nice, the flight was on time. The meal was good."
Nadelen: "There was no pillow on board and the flight was overnight."
Voordelen: "Nothing"
Nadelen: "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"
Voordelen: "Nothing"
Nadelen: "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"
Voordelen: "Crew was fantastic and with an exceptional service. Food was really good."
Nadelen: "Maybe the seats coudl be a little bit wider"
Nadelen: "Ils ont changé mon vol a la dernière minute"
Voordelen: "Food and workers were great"
Nadelen: "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."
Nadelen: "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"
Voordelen: "The food is poor"
Nadelen: "The ffood could be better."
Voordelen: "Personel Très sympa et pilote top"
Nadelen: "Pas de distraction"
Voordelen: "Choix de films et jeux pour enfants, repas correcte"
Nadelen: "Personel trop rigide et pas très à l écoute des enfants"
Voordelen: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Nadelen: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Nadelen: "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."
Voordelen: "Service was outstanding!"
Nadelen: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Nadelen: "Collation non adaptée au menu spéciaux demandés (vegan)"
Voordelen: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Nadelen: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Voordelen: "This is always a pleasant airline to travel with."
Nadelen: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Nadelen: "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."
Voordelen: "it was mess, so I cant say positive thing"
Nadelen: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Nadelen: "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"
Voordelen: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Nadelen: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Voordelen: "Crew were amazing"
Nadelen: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Nadelen: "See red comment above."
Nadelen: "Checked baggage very expensive."
Voordelen: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Nadelen: "arogant staff, flight canceled, great difficulties to claim my money back"
Voordelen: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Voordelen: "Staff welcoming and courteous. Flight nice and quiet"
Nadelen: "Nothing"
Le vol était plaisant l’équipage professionnel rien à redire juste un peu plus de sourire ça et là..
Ce qui m'a deplu : les retards aux contrôles ont empêchés certains d'être à bord. Leurs bagages ont été retirés, et au final nous avons loupé notre correspondance FRA-Lyon de 10 mn, sans aucune solution alternative (2 jours de grève après; 16 et 17/09).
Plus d'une de retard à l'arrivée à Bangkok sans explication. Ma valise égarée . Le repas très moyen comme maintenant très souvent en classe éco en devient un détail. La valise égarée est un gros problème et après 24 heures, aucune nouvelle
Plus d'une demi heure de retard au départ de Lyon, en bonne partie attrapée mais sans expli
L’avion avait presque 3H DE RETARD !! J’ai raté mes train à Paris et à bordeaux et j’ai dû racheter mes billets de train !!!!!
L’avion avait plus d une heure de retard..! J’ai raté mon train à Paris et racheter un autre billet de train !!!
Embarquement désordonné Retard d’une heure du vol
L'embarquement a été un peu désorganisé mais le voyage a été excellent à tous points de vue L'équipage, le confort et les services irréprochables ! Bravo à l'équipage Lufthansa (Munich -Montréal ) vous méritez toutes mes félicitations !!! ❤️
Boarded process could have been better. Overall excellent flight.
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
6 hour delay, cancelled connection flights, a 14 hour trip turned into 32 hours.
Charges for simple things like blankets and headphones, Wi-Fi was double other flights, crew was passive aggressive, only served one meal on 11 hour flight, very bad quality meal and very small. Will not be flying with again.
Terrible seats terrible food terrible everything
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Short flight but no entertainment...bring your own.
Transit à Frankfort : horrible !
2 Times gate changed than final hour my seat changed , I think someone else paid better than me
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Nothing!"
Nadelen: "Racists bastards!"
Nadelen: "Very cramped seating, the 5 hour layover in Frankfort was rough, When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately"
Nadelen: "Very long flight"
Voordelen: "Crew was excellent"
Nadelen: "Nothing really. LH first class cabin is one of the best!"
Voordelen: "Nothing"
Nadelen: "Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Customer service is excellent"
Nadelen: "At SFO customer service with extra charge could not able to explain the amount of extra charges and not quiet professional"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "The food was sub-standard, though it was described accurately as a snack."
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "It was long flight but everything was just right. Will use this company again."
Nadelen: "Parfait rien a dire"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "Flight was 45 minutes late arriving, causing me to miss my connection to Lufthansa and forcing reroute of whole trip."
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Voordelen: "rien"
Nadelen: "les retards"
Voordelen: "From stevards to comfort, everything was just perfect!"
Nadelen: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Better food more confortable seats.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
They canceled our flights but they flew anyway.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Voordelen: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Nadelen: "Nothing,just the seats. Cleanliness was perfect"
Voordelen: "The crew was very kind"
Voordelen: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Nadelen: "Nothing"
Voordelen: "The crew."
Nadelen: "The time between flights."
Nadelen: "Delay due to strike"
Voordelen: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Nadelen: "Everything was OK"
Nadelen: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Voordelen: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Voordelen: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Voordelen: "The seat was a little uncomfortable but the crew were amazing."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Nadelen: "Not having to walk outside in Edinbur4gh to board the flight."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nadelen: "No downsides at all"
Voordelen: "Good"
Nadelen: "Nothing"
Voordelen: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nadelen: "Less legroom, storage space, bad food, few movie options."
Nadelen: "Not enough leg room"
Nadelen: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Employees were very friendly"
Nadelen: "The seats were very small"
Voordelen: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nadelen: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Voordelen: "Great on board service from a very professional crew."
Nadelen: "Can't think of a thing."
Voordelen: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nadelen: "That it didn’t happen."
Voordelen: "The boarding was easy and you didn't have to wait inline for that long"
Nadelen: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Short flight with good communication."
Nadelen: "Nil to complain."
Voordelen: "The aircraft was clean"
Nadelen: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Nadelen: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"
I thought the airplane was a bit small for the number of passengers.
This was a short flight of about one and a half hours in economy. Everything was as expected as a short flight in economy class.
La gratuité du repas Tout était payant il ne la Lumos pas lors du vol ils sortent le TPE après avoir demandé ce que l’on souhaite consommer
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
The Wi-Fi was out which really made the flight seem a lot longer.
Packed, cheap, no free water, only coffee.
SAS is an extremely neat and organized airline, clear on its promises and very communicative. Of course COVID-19 caused some changes in service levels and available items (water is an optional and paid item while coffee and tea (because of them being hot) complimentary. Attendants were very clear in pointing this out which is highly appreciated.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Don't choose KAYAK. They put you into a difficult position which is next to impossible to solve.
Voordelen: "No complaints."
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "Flight was fine...."
Nadelen: "....but departure wa delayed over an hour"
Nadelen: "The food especially the second meal or snack."
Voordelen: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Nadelen: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Nadelen: "The food offering"
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Everything was bearly acceptable"
Nadelen: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Nadelen: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"
Voordelen: "On time, great customer service and great food."
Voordelen: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Nadelen: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Nadelen: "No food or even water"
Nadelen: "late. support afterwards was awful."
Nadelen: "Pay for a coke?"
Voordelen: "Timely & helpful"
Nadelen: "Nothing"
Voordelen: "on time polite staff comfortable flights with free coffee"
Nadelen: "charging for bags"
Voordelen: "ok"
Nadelen: "ok"
Voordelen: "Seats were comfortable. Nice crew very friendly and attentive"
Nadelen: "No in flight entertainment, but nice overall flight. Would do it again"
Nadelen: "Not applicable"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Friendly staff"
Nadelen: "n.a."
Nadelen: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Voordelen: "Everything. Nothing ever goes wrong when I fly SAS which is why I seldom don't. And if something does go wrong their manners and spirits are high and they make sure everyone is still happy and comfortable. Best service in the airline industry."
Nadelen: "I like everything."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Nadelen: "Never made it to destination"
Nadelen: "Flight delayed too long, 2 hours. No snacks, only drinks."
Voordelen: "the food was greqt"
Nadelen: "the boarding process has no order"
Nadelen: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Voordelen: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Voordelen: "Delicious food"
Voordelen: "Comfortable flight, friendly crew. Would fly again!"
Nadelen: "Food could have been better"
Nadelen: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "Quick flight easy on and off."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Nadelen: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
