Malfunctioning plane made us late…annoying
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
Voordelen: "Friendly and professional crew"
Nadelen: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Voordelen: "nothing much"
Nadelen: "One stop would have been better"
Voordelen: "Quick boarding, good choice of movies"
Nadelen: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "personnel et atterissage parfait"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "Service was good. Staff was efficient."
Nadelen: "Cabin was overly warm. Sweatie hot."
Voordelen: "The crew in this sector is ALWAYS rude, and the food is substandard."
Nadelen: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Voordelen: "Supportive to my family needs traveling with 2 babies"
Nadelen: "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only"
Nadelen: "Complete overhaul of all your crews and workers in different airports except the airport workers in America. They were nice and cautious. My overall experience was awful"
Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Voordelen: "Great crew, good legroom and comfortable seat"
Nadelen: "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Nadelen: "Le repas dans le vol dubai-dhaka"
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Voordelen: "Good seats. Good space good crew."
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Le professionnalisme du personnel, l’embarquement"
Nadelen: "Pas assez de choix de films et de musique récents."
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "Service et confort"
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "Early landing great service loads of legroom as am 6ft 5"
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Voordelen: "The ICE entertainment"
Nadelen: "The leg room is a bit small"
Nadelen: "Food, quality of the food"
Nadelen: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Voordelen: "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Nadelen: "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Nadelen: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Voordelen: "Tout était parfait"
Voordelen: "Everyone was nice"
Nadelen: "No complaints"
Voordelen: "Crew was very attentive ."
The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
I had bought a ticket with two checked bags but when I did the check in they made me pay for the second bag saying it wasn’t included in the ticket. Plus, I had asked for vegetarian food when buying the ticket and they didn’t gave me special food. Don’t know if it is eDreams fault or Turkish Airlines.
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "Crew was amazing, very attentive to our needs flying with an infant."
Nadelen: "Boarding process"
Nadelen: "Stay away from Turkish airlines. Customer service is the worst I have ever experienced"
Voordelen: "it good but the food should be better"
Nadelen: "don’t know"
Voordelen: "All what you think :)"
Nadelen: "The place's we are sitting can be better"
Voordelen: "Crew was very professional and helpful."
Nadelen: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Nadelen: "The business class seats on Turkish fully recline which is my top criteria. The window seats don't have direct aisle access though. The food was good as always on the flight. The weakest part of their offering is in the entertainment area where the movies are out of date and the TV series haphazard."
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Excellent entertainment choices Good, not excellent, food Comfortable seats"
Nadelen: "I think cleanliness is an issue both in the cabin and the lavatories"
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "Quick flight, friendly crew. It was nice that food was provided on such a short flight (though international, so it makes sense), and it wasn't bad."
Nadelen: "Flight was delayed on the runway, no real announcements about the delay were made."
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Voordelen: "The flying smooth, staff pleasant"
Nadelen: "No charging points, chairs not reclining, plane too small, toilets to far back. Didn't like the plane at all."
Voordelen: "Cost of seat."
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "The friendliness and the ease of flying alone."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Nice toiletry bags for all passengers, including economy class."
Nadelen: "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Boarding on time. Decent food. Relatively clean aircraft"
Nadelen: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "we ware attisefy for are first time in bisness clas"
Voordelen: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Nadelen: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Voordelen: "Free upgrades are great, unfortunately rare."
Nadelen: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"
Nadelen: "Too dirty and service is very slow!"
Voordelen: "The entertainment and food was good."
Nadelen: "Delayed for almost 2 hours before boarding; and this problem of no USB to charge phones from Abuja to Istanbul is a frequent problem, old fashioned seat and aircraft. Some of the air hostess were mean and hoarding foods.Nigerians patronize Turkish Airlines a lot. Turkish Airlines need to improve better and treat customers right."
Voordelen: "THis reflect in particular the flight from Boston to Instanbul, a long flight. I could see any movie (great selection) and had two full meals as well nice staff. I appreciate this in particular that many airlines cut on these cost/ anemities. Thank you"
Nadelen: "Not much!!"
Voordelen: "Food and movie selections."
Nadelen: "More options on TV seroes"
Voordelen: "Merci à Turkish Airlines"
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Wide choice of movies and entertainment"
Nadelen: "Better menu options and in-flight service"
Nadelen: "Racists bastards!"
Nadelen: "Entertainment and food"
Voordelen: "One of the flight attendants was very rude and seemed bothered when I inquired about a meal since I was sleep when they originally handed them out and said that I would have to wait u til the next meal period."
Nadelen: "She could have informed me they where no longer available."
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Yes,very helpful"
Voordelen: "First i will say thanks to almighty God for the journey mercy, and from the pilot, the co pilots and the crew members were so amazing, such a good hospitality."
Nadelen: "Well everything thing was so amazing so far i cant even think of anything they can do better.. from my own view"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "This was my first time flying and I have to honestly say I enjoyed this airline. The staff is very attentive to your needs. I felt comfortable the whole flight. The pilot and flight attendants are very informative."
Nadelen: "I didn’t like the passenger sitting in front of me on my return flight from Frankfurt to JFK. She had her seat reclined the whole time even during meal service. I asked the stewardess to kindly ask the lady to move her seat up so I can remove my meal tray and she said to communicate with the passenger it would make things more easier. I thought that is what the stewardess is supposed to assist me with but hat is my only complaint"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "The crew were very pleasant. Real humans; they paid attention to my daughter, gave her toys to play with and were ever so responsive."
Nadelen: "The entertainment system was very unresponsive. Sitting was really cramped."
Voordelen: "Mauvaise information"
Voordelen: "The plane was on time and staff on the plane where nice"
Nadelen: "Walking from one terminal to terminal was quite a problem. when the staff are checking before you pass through the security after you arrived form Lagos to Frankfurt was quite rude. I had a electronic boarding pass on my phone for some reason the wifi from the airport was slow in allowing my electronic boarding pass to work and the staff was impatience with me and rudely asked me to get off the line."
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Voordelen: "Friendliness of cabin crew,entertainment was good,food was good. Overall I was pleased with the service and am looking forward to flying with Lufthansa again"
Nadelen: "I think the process was too long in Lagos, but in London it was smooth."
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "The food was good was good"
Nadelen: "The entertainment was poor the movies selection was poor"
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "All. The customers was good and nice"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Everything worked."
Nadelen: "Boarding was unnecessarily complex due to poorly trained staff. Flight was late missed my connecting flight. Airline collected fee for advanced seat selection and did not refund when the connecting flights missed."
Missed connection due to a 1,5 hours delay on the first flight, resulting in 24 hours delay to destination. Poor assistance at the airport. Long wait with not even internet connection. Awful experience.
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
Rude staff, entertainment screen not working, food is horrible. The only good thing was check in process
Friendly check in and smooth all the way
Terrible! They refused to let me board because of new travel restrictions, then tried to charge me an additional 3,000 eu to rebook.
Nadelen: "Stop feeding us bread"
Voordelen: "Seat had power supply. Also had own screen"
Nadelen: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Nadelen: "It was really nice and comfortable trip"
Voordelen: "The food was good."
Nadelen: "The seats aren’t comfortable and way too small."
Voordelen: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Nadelen: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Nadelen: "It would be best if I wasn't losing my luggage regularly in this route"
Voordelen: "Every single flight of the four flights I flew on my trip were delayed. There was no communication from the crew members that the flights were delayed. Worst flight ever."
Nadelen: "Better customer service"
Voordelen: "Boarding process was very smooth. Chairs were comfortable"
Nadelen: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Voordelen: "It was a smooth flight and the crew were nice."
Nadelen: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
Nadelen: "Set in business class he has no own entertainment old airplane seats are ok but limited to certain positions"
Nadelen: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"
Nadelen: "Very nice trip"
Voordelen: "The crew were very friendly"
Nadelen: "The airplane was too old and uncomfortable"
Voordelen: "The planes for the 2 legs of the trip looked clean and well maintained. The seats were very comfortable and the crew were friendly and helpful."
Nadelen: "Food and entertainment - There were limited choices for drinks on the Lagos - Cairo leg of the trip, basically water and soda were served. In addition, there was no personalized entertainment."
Voordelen: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Nadelen: "Food choices. Only two options for lunch unless pre-ordered"
Nadelen: "Very bad service in the plane . Crew we’re extremely rude and no manors"
Voordelen: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Nadelen: "The seats could be roomier."
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Voordelen: "Good crew"
Nadelen: "Entertainment Luggage claim Food"
Voordelen: "Crew was nice and basic service was provided."
Nadelen: "There was no entertainment on the flight. No screen per person."
Voordelen: "Direct flight, punctual time. Crew is friendly"
Nadelen: "several toilets were out of order (were marked occupied instead of out of order so I was waiting in vain until a passenger informed me it was not working not occupied). food, looked like they were trying to conserve on passengers desserts.. microscopic (toy size) containers for coffee n tea??!"
Nadelen: "Take off on time. Seats are not comfortable."
Nadelen: "Lagos Cairo flight is very poor and old plane, and we had 2hours delay Cairo Dubai better plane but due to the delay initially another delay in Cairo"
Voordelen: "Nice experience with EgyptAir. The desk people and crew were so friendly except for one flight attendant (a lady) in the plane."
Nadelen: "everything was ok."
Voordelen: "Crew and service are more than excellent , on time boarding and landing. Medhat"
Nadelen: "The plan is totally empty even most of the seat on line booking they are occupied and not available if you want to change your seat, is there any reason for that? thank you"
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "Flights were on time and boarding was orderly"
Nadelen: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Nadelen: "Check in employee playing games on his phone instead of talking to me"
Voordelen: "Very friendly efficient crew"
Voordelen: "The food was good."
Nadelen: "Too tight aircraft, noisy and not stable at the sky."
Voordelen: "everyone was very friendly and very helpful I felt very safe and very comfortable the flight was fantastic and I plan to use Egypt Air again"
Voordelen: "Appreciate the hot breakfast that was served."
Nadelen: "Boarding process can be improved."
Voordelen: "Big Jet, Clean and very good service."
Voordelen: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."
Nadelen: "the cancellation of my return flight right after we boarded the flight. Had to change the return date without compensation from the airline for the hotel and food during the extra days they forced us to stay. we then had to push the return flight forward, trying to find a direct flight and good timing."
Voordelen: "sincere smile from crew"
Nadelen: "by force shutting of windows, was boaring"
Voordelen: "Helpful friendly crew."
Nadelen: "Planes a bit old and cramped, but otherwise comfortable."
Nadelen: "why do you have 3 people in 1 row and zero in another?"
Voordelen: "Excellent Helpful boarding & on flight crew. New aircraft"
Nadelen: "Very poor entertainment choices."
Nadelen: "A flight attendant was discussing with a passenger through out the flight disturbing other passengers. What a shame for a red eye flight"
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
I know this is Africa but the plane seats could be more comfortable
Nadelen: "Nothing really, everything was great! Flight was just extremely long!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Nadelen: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Nadelen: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Nadelen: "Everything starting from the check in to on board restrooms"
Nadelen: "Entertainment is non existent. Plane is tatty."
Voordelen: "Crew was good. Aircraft was fresh and clean."
Nadelen: "The movie selection is very mediocre"
Nadelen: "Bole airport in Addis no place to sit and wait befor you check in"
Nadelen: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Voordelen: "Not much, actually."
Nadelen: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Nadelen: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "Thumbs up. Flight was smooth and on time!"
Voordelen: "The plane was spacious"
Nadelen: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Voordelen: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Nadelen: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Oui j aime"
Nadelen: "No way to charge a phone!"
Nadelen: "old, uncomfortable plane with no entertainment system. miserable experience"
Nadelen: "They didn’t announce when boarding started/what zones were to go."
Voordelen: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Nadelen: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Voordelen: "Everything..state of the earth big jet..smootflight..very nice crew...hard like 3 bottles of white wine..very surprised that Ethiopian airlines can perform marvelously well..will continue flying them"
Nadelen: "Waiting for customer service"
Nadelen: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "The food was amazing and the plane is more comfortable and you can relax."
Voordelen: "The flight attendants."
Nadelen: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."
Nadelen: "I had to purchase the upgrade to business class at the airport. On your site business class was not available."
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "Great crew, decent food"
Voordelen: "Absolutely nothing. The plane was hot, stuffy and very uncomfortable. The food was terrible and the staff was rude."
Nadelen: "The staff, the food, the entertainment, the cabin being extremely hot, the plane being so incredibly old!!"
Voordelen: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."
Voordelen: "Everything including crew members ."
Nadelen: "The food was not appetizing and the flight ran out of sodas"
Nadelen: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."