Vind goedkope vluchten van Sjanghai naar Brussel

Voordelen: "Seat not comfortable crew was amazing"
Nadelen: "Comfort in seat"

Nadelen: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"

Voordelen: "Entire crew members, food, hospitality & aircraft."
Nadelen: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."

Nadelen: "Old Aircraft Interior, could be more comfortable"

Voordelen: "Great customer experience is what look for in any service, ANA delivers this in abundance."

Nadelen: "Retard. Aucune explication ni excuse"

Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"

Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"

Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"

Voordelen: "Crew was great. Economy premium was definitely worth the extra cost"
Nadelen: "I wish the flight wasn't 13 hours haha"

Voordelen: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Nadelen: "Not much"

Voordelen: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Nadelen: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."

Voordelen: "Outstanding service as always - ANA rocks!"
Nadelen: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."

Nadelen: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"

Voordelen: "Really good service."

Nadelen: "It was a short hopper so didn't mind much. I actually slept on this plane."

Nadelen: "All was 100%! Thanks!"

Voordelen: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."

Voordelen: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."

Voordelen: "The food and courteous flight attendants."

Voordelen: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Nadelen: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."

Nadelen: "The dinner was served too late, not right after take off. Also, the portions were way too small."

Voordelen: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Nadelen: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."

Voordelen: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Nadelen: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"

Voordelen: "Nice smile and service. Food is good as well"
Nadelen: "Arrived later than schedule"

Voordelen: "Ana est loin devant Air France"

Voordelen: "La compagnie est géniale! Rien à dire!"

Nadelen: "See subject line"

Nadelen: "https://twitter.com/devanshsoni10/status/940564856142311424"

Nadelen: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"

Voordelen: "Wonderful service"
Nadelen: "Food was on the very bland side"

Voordelen: "on time"

Voordelen: "free movies"
Nadelen: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."

Nadelen: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"

Voordelen: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Nadelen: "Small seats, what do you expect from economy."

Voordelen: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."

Voordelen: "Incredible service"

Voordelen: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."

Voordelen: "stewards very polite"
Nadelen: "seats uncomfortable"

Voordelen: "The big screen Tvs"

Voordelen: "High quality fit out, amazing flight crew, great food."
Nadelen: "Movie selection could be greater."

Nadelen: "Very nice services"

Voordelen: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"

Voordelen: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Nadelen: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."

Voordelen: "Light food but breakfast could have been more substantial only one chicken sausage?"
Nadelen: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"

Nadelen: "Flight were shaking badly several times and I feel dizzy"

Nadelen: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."

Nadelen: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."

Voordelen: "ANA food and service is awesome"

Nadelen: "Everting was Good no complain."

Voordelen: "Seat"
Nadelen: "Entertainment"

Voordelen: "Price"
Nadelen: "On time boarding"

Nadelen: "More movies in different languages"

Nadelen: "During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!"

Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."

Voordelen: "Customs really fast"

Voordelen: "Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio."
Nadelen: "Nothing"

Nadelen: "Half of the sandwich, no coffee"

Voordelen: "The crew was very nice and their English was reasonable. They fly the same 787 - 8 planes that they do from LAX so business class is big."
Nadelen: "The boarding process is terrible. It's a cattle call. There's no priority boarding, just everybody lines up and goes. There is however priority bus service out to the jetway."

Nadelen: "The flight was listed on the boards as leaving almost 2 hours late. We left to determine what was happening because we would miss our connection in Beijing if true. We had to go through security twice to do this. The flight was not changed to the correct time on the board until it was boarding for the scheduled time. Meanwhile we worried we would miss our next flight. HU7606 May 26, 2018. Very stressful."

Voordelen: "Good movie options"
Nadelen: "Some kind of squabble broke out and it seemed to take the flight attendants a while to settle the people down. The menu said that snacks were available but I never saw any offered. Attendants came around regularly with hot water but no refills for other drinks. My tray table was broken. my food tray slid into my lap because the table wasn't sitting horizontally. Could not check in online, cannot check for 2nd (connecting) flight when checking in for first flight in person in China. As a non Chinese citizen you cannot check in via the kiosk. It's a pain."

Voordelen: "The service is outstanding."
Nadelen: "All so good"

Nadelen: "I had to be so rushed because I was afraid to miss my connecting flight.... I wouldn’t want to take Hainan Air again.... :("

Voordelen: "The flight was smooth, once we began. There were few bumps."
Nadelen: "I did NOT like having to wait almost two hours to board, and the constant "We expect to have our computer system up in 'a few minutes' " was really annoying."

Voordelen: "I had about 30 minutes to change planes in Beijing cause of the flight delay (still had to switch terminals, check in and go through the border). I was met by an airline representative near the plane with a special bus and accompanied through all the bureaucracy very quickly. Excellent airline staff."
Nadelen: "the flight was delayed for 1.5 hours and no staff in Sanya domestic terminal could speak English"

Voordelen: "Great service"

Voordelen: "Flight crew was very considerate in taking care of my father so that he had a safe, happy flight back to China."

Voordelen: "Food service"
Nadelen: "Transfer , you need bring your bags to transfer to other fly."

Voordelen: "The crew was very courteous and helpful"
Nadelen: "Headphones provided didn't work very well"

Voordelen: "Overall service was good. Everyone was helpful and friendly. Check in was efficient and fairly quick. There are signs in Chinese and English so it is not too difficult to find out where you need to go."
Nadelen: "The flight was delayed almost 3 hours and not much communication about the delay. They made an announcement in Chinese and everyone started lining up. My gut instinct told me the flight was delayed because i saw food being stacked at the counter and then the peoole in front of the line was picking the food up and sitting back down. That is my only real complaint about this airline. The food was was okay."

Voordelen: "A nice spacious plane... lots of leg room and large overheads!"

Voordelen: "the flight was very punctual, the planes clean and well organized"
Nadelen: "international transfer in Xian is very poorly organized (paris to Shanghai - Shanghai to Paris) with a long connection each way. Seats are poorly designed seem almost broken, entertainment system is very poor - impossible interface, weak screen. Water did not work in the bathroom, etc."

Nadelen: "I was disappointed with the airports in China"

Voordelen: "flight was great and the staff was friendly. my special meal arrived as requested."
Nadelen: "Flight left and arrived by bus to the plain. I hate that..."

Voordelen: "The Hainan airline uses the latest and most mordern and comfortable equipment. Excellent services from the staff. food as good as can be expected on the far back end of the aircraft. I will definitely fly Hainan again if this is an option. I was especially impressed by the hard work carried out by the cabin staff."
Nadelen: "The boarding procedure was a real mess. The use of several aircraft being 'loaded' from a small space using buses, etc and no direct access to aircraft made the Hainan experience something very low. However, I assume this is an airport administrative responsibility and not necessarily something the airline selected. Th movie/sound selections could be better........but this could be because the selections were focusing on a Chinese audience, mostly?????? Not sure about this."

Voordelen: "Food was ok. And Airplane is pretty new nd clean."
Nadelen: "Connection!!! I did transit in Beijing to Mongolia. I even didn t realise Hainan airlines land in totally different terminal which is way far from main interbatinal terminal. I needed to take out all my suitcases and need to go terminal 3 international airport that is very far from where Hainan airlines landed to take my next flight. How sites can sell ticket like that without notice and warning!!!!!! Ver bad connection."

Voordelen: "The seat is ok"
Nadelen: "The first flight was canceled with no reason. No one sent me a notice and we had to beg the crew to find us a different airline to fly with. There was dellay in both flights. Will think twice next time before buying a ticket with Hainan Airlines"

Voordelen: "Best service with genuine hospitality. Wish all airlines were like Hainaun airlines"

Nadelen: "Not on time"

Voordelen: "i booked a seat on the phone but it was denied at boarding. i am really disappointed. also the online check in system doesn't work at all."

Voordelen: "Very accepting and respected"
Nadelen: "Everything is fine"

Nadelen: "If You say the suitcase will go through the connection, make sure it happens. It there are security issues or others, I want to know my suitcase didn't make the flight at the gate or when I arrive Israel. Not to wait one hour for it tom come out Poor boarding system Staff doesn't smile and kind of gives you orders. At least this is the way it feels."

Voordelen: "Staff and crew remained polite and professional in the face of some difficult, older Floridians (Sorry to all of the decent Floridians out there). One young flight attendant made a HUGE effort to turn around their mood. He wasn't very successful, but it was a valiant attempt."
Nadelen: "Boarding was a little stressful, but I think that had more to do with some belligerent, unprepared travelers than the staff and crew."

Voordelen: "Very friendly"
Nadelen: "See above. Delayed flights!!!"

Voordelen: "The staff was pleasant."
Nadelen: "This was a SZX-PEK-SJC flight. It is irrational to demand a passage to pick up bags in Beijing's Terminal 2 and carry to Terminal 2 and re-check for the flight to San Jose. Very poor system."

Voordelen: "The plane chosen was good spacious model."
Nadelen: "The choice of food was bad for me because I am a vegetarian. They had dishes with all meat through it. :-("

Voordelen: "Never heard od Hainan until I bought the ticket great experience for sure"
Nadelen: "Middle seat...bummer"

Nadelen: "The connection btween Shangjai and Beijing was terriblle. On my way to Shanghai from Beijing I missed my flight because of your airline. There was no one to help me to resolve the problem. I am an experince traveler and never had this attitude from an airline before."

Voordelen: "The seats are really comfortable."
Nadelen: "The transition is so poor. I bought a ticket from San Jose to Hangzhou. Transit Beijing. you can never transite from Beijing to hangzhou on time. They will ask you to delay your trip and take another airline. Which is 5 hrs waiting. Plus they won't even say sorry about their poor service."

Voordelen: "Very smooth flight, safe Good food, confront set."
Nadelen: "The food, set, the service."

Nadelen: "My luggage never made it to Tokyo. I have tried calling lost and found multiple times but nobody ever picks up. I have emailed them multiple times with no response. Everything I brought for my 2 month trip in Japan was in there. This has brought nothing but stress. I just want some sort of answer"

Voordelen: "Their business class is great. When we had to change planes in Beijing (we flew from Shanghai to Chicago by way of Beijing), they sent someone to guide us from Terminal 1 to Terminal 2. Since most of the signs at the airport were not that understandable, it relieved us of stress. And, of course, it's nice to be picked up by limousine and driven to the airport! And flat beds, excellent food, caring flight attendants."

Voordelen: "New 787 is really nice. Lots of food and snacks."
Nadelen: "Entertainment options were not the best but okay."

Voordelen: "On time."
Nadelen: "Seat is hard, food is not good. Not many new movies that people can watch."

Nadelen: "I have to take my own big luggage to catch next flight. Not convenient."

Nadelen: "did not like being led to tarmac"

Voordelen: "the crew was all friendly. the flight was not that full."
Nadelen: "much delay in takeoff. I understood that was due to a mechanical prob. But the boarding was late even before that. Our scheduled departure time was 17:10, but there was a flight departing at 17:00 with the next Gate close by. So, the boarding of our flight could not even start until less than 30' prior to departure."

Voordelen: "Everything about the trip"
Nadelen: "Having to come home...."

Voordelen: "On time . Pilots were really good"

Voordelen: "Crew was great, on time flight, clean plane."
Nadelen: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Voordelen: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Nadelen: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Nadelen: "Klm is the best, even on a 40min they served small breakfast."

Nadelen: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Voordelen: "Confort and kindness"
Nadelen: "It was too cold"

Voordelen: "Planes were on time and connections made."
Nadelen: "One bag delayed as not put on flight and food could be better."

Nadelen: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Nadelen: "Flight got cancelled"

Voordelen: "Crew helpful. Food good."
Nadelen: "Better range of movies please"

Voordelen: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nadelen: "Food quality was not so good."

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Nadelen: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Nadelen: "We had 4 hour delay causing a stop over at 3am. So yeah"

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Voordelen: "Just the cabin crew being nice"
Nadelen: "Punctuality KLM is always late"

Voordelen: "Helpful and kind crew"
Nadelen: "I wish there was WiFi"

Nadelen: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Voordelen: "Everything was good except for the entertainment consul for one of our seats."
Nadelen: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Voordelen: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Voordelen: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Voordelen: "Lovely crew, very helpful"
Nadelen: "N/A"

Nadelen: "Larger meals."

Voordelen: "They considered my reguest of vegiterian food."
Nadelen: "I have no complaints."

Voordelen: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nadelen: "I would have to dream something up."

Voordelen: "Nice people and good service"
Nadelen: "Not much"

Voordelen: "Landing"
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Voordelen: "Great service"

Voordelen: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nadelen: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Nadelen: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Voordelen: "Food was excellent, frequent and filling"
Nadelen: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Voordelen: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nadelen: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "Friendly staff"
Nadelen: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Voordelen: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Voordelen: "Helpful and smiling cabin crew."

Nadelen: "At some point the luggage was lost. here."

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "Good multi media access and content"

Nadelen: "Too late i missed my connection flight"

Voordelen: "I requested a refund and haven't received it yet."
Nadelen: "A refund"

Voordelen: "Chek-in"
Nadelen: "The food"

Voordelen: "Rapport Qualité/prix. Ponctualité. Confort."
Nadelen: "Personnel de cabine pourrait être plus serviable.."

Voordelen: "Hotess"
Nadelen: "More hotess"

Nadelen: "Aeroflot has failed the connection which is why my flight to CEK was missed by few minutes and it caused me to miss an important meeting at my final destination. UNACCEPTABLE"

Voordelen: "They are trying to improve their service in business class"
Nadelen: "Lacking. Service levelnotbetter airlines, starting with boarding , nor we'll separated lines, food service, don't offer water drinks orblow. how to mix drinks."

Nadelen: "The organisation of the flight"

Voordelen: "Crew was awesome."
Nadelen: "The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem."

Nadelen: "Les foutus Boeing, les compagnies en profitent trop souvent pour diminuer le volume des sièges. Dans ce cas ci les quatre sièges centraux avaient au moins 10% de moins large que les deux rangées de sièges latéraux.. Fini Boeing dans mon cas..."

Voordelen: "Airbus À 320, on était capable de s' as soir au moins..."
Nadelen: "Je ne suis pas difficile, mais la cuisine Russe en avion..."

Voordelen: "Crew was great"
Nadelen: "They lost my luggage and zero leg room for economy seating for anyone over 5’10"

Nadelen: "Problem in ticket and mess in boarding and seat not comfortable at all"

Nadelen: "Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires."

Voordelen: "Rien."
Nadelen: "Personnel hyper désagréable. Propreté aleatoiee"

Voordelen: "It was a nightmare"
Nadelen: "It was a nightmare"

Voordelen: "Crew was wonderful"
Nadelen: "I did not like that My luggage was not delivered straight to Moscow It made my trip to Belarus complicated"

Nadelen: "There’s not enough room for boarding all of the passengers. No sitting only couple seats. All people boarding that flight in Moscow were standing crowded in corridor!"

Voordelen: "Nothing"
Nadelen: "We missed THE connecting fligh. They provide us really low quality hotel not clean at all. Also it took us 5 hours to go to the hotel from the airport. They made us wait 5 hours. I felt like I’m an illegal immigrant. In the hotel there was no slipper no toothbrushes. They should’ve provided us a kit"

Nadelen: "30 minutes de retard"

Nadelen: "Bloqué plus de 8h à Moscou. AUcune assistance. Lamentable."

Nadelen: "Went to SVO at 6 AM on June 11th for flight at 8:10 AM to Brussels. Waited in line to check-in untl 7:23 AM Because of long lines at check-in (Russia Day, apparently) and inadequate staffing for the large numbers, I succeeded in getting through passport control and security ten minutes before flight time, only to be told "no Flight" I had to buy another ticket for the next day at a second fare, all because of Aeroflot' s inadequate staffing. Aeroflot service desk only told me to " go back into the city" where I found an Aeroflot office. After meeting three staff members in succession there, they made no effort to make good on their error. I will avoid AEROFLOT on all future travel. Brussels and Amsterdam airports were so much better set up to handle the crowds"

Nadelen: "Crews rarely smiles"

Voordelen: "Rien."
Nadelen: "Le fait que le terminal et la porte d'embarquement soient changés 35 minutes avant le départ. Résultat: vol raté. lah"

Voordelen: "On time, scheduling"
Nadelen: "Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."

Nadelen: "The seat doesn’t recline fully"

Nadelen: "Les sièges trop petits"

Voordelen: "Price. Got from point a to point b."
Nadelen: "My luggage got lost."

Voordelen: "I travel quite a lot, domestically and internationally. Compared with United Airlines, which I use often, Aeroflot is way way better and ahead. For example, food alone, I can give 9 (in the scale of 10 with 10 being perfect) to Aeroflot, while I honestly think United deserves 1. In terms of service, Aeroflot is also very good."

Voordelen: "fast boarding, half empty flight"
Nadelen: "food was a disgrace, it was not edible."

Voordelen: "Everything"
Nadelen: "N/A"

Nadelen: "Very poor customer service. Not much smile on the host, food was bad, skip service for the people on window seats, slow plate collection that made people returning the plates on their own. Totally mess."

Nadelen: "4 hours delay"

Nadelen: "No wifi even thought it says there is"

Nadelen: "Boarding was halfhazardly handled."

Voordelen: "Great attentive service even in economy. New, clean aircraft. Pilot communication was also on point. Very satisfied"

Voordelen: "Great trip"

Voordelen: "Aeroflot's advantage over other airlines is simply the convenience of time. The flight to Moscow from LAX is 11 hrs. with a 2 hour flight connection to Yerevan, my final destination."
Nadelen: "Isles are too narrow. Awful Food. No Wi-Fi. Entertainment system sucks."

Voordelen: "Great airline, ticket found for a great price by a great service"

Nadelen: "They made a huge iverbooking and about50 pax left to wait for the night flight in tel aviv"

Voordelen: "The flight services were good, on time, and efficient!"

Voordelen: "Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."
Nadelen: "Toujours pas de divertissement sur les Airbus A321 entre Moscou et Genève et bagages n'ont pas suivis."

Voordelen: "Globalement correct, mieux qu'en 2016 sur le même itinéraire."
Nadelen: "Checkin fastidieux malgré un web checkin la veille. Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."

Nadelen: "Plane almost crashed into a building during take off, had to make a sharp turn to avoid it. Everyone was scaredoing as hell. Terrible experience! :("

Nadelen: "my earfone was not working"

Nadelen: "i didnt get my kosher meal"

Voordelen: "the enviroment was clean"
Nadelen: "but the enviroment was noisy"

Voordelen: "The stewardess who was supposed to speak French had a very bad accent and we couldn't really understand. But the overall was great"

Voordelen: "Everything: new aircraft, comfortable seats, professionally crew, delicious meal - one of the great aircompany"
Nadelen: "May be transfer from airplane to airport - it was a bus."

Nadelen: "Bag did not make it, now I am stuck sitting at my hotel waiting for it to arrive, they have not called or emailed with any updates and I am wasting get my vacation waiting."

Nadelen: "Seats are not as comfort as I expected"

Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"

Voordelen: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."

Nadelen: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"

Nadelen: "Only serving beef as meal in economy was not great. A choice would be better."

Voordelen: "Crew was good, especially from Beijing to Copenhagen"

Voordelen: "Boarding process was smooth."
Nadelen: "Cramped seats, at least it was a short flight."

Voordelen: "Heel vriendelijk personeel."
Nadelen: "Twee uren vertraging voor een heel korte vlucht naar Brussel door technisch deffect."

Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"

Voordelen: "Efficient, on-time service; plenty of overhead storage room."
Nadelen: "Small cramped seats were inappropriate for an international flight."

Nadelen: "We had three hour delay due to thunderstorms."

Voordelen: "Flight was on time with friendly crew"
Nadelen: "Backup plane from the 90s had broken entertainment system"

Voordelen: "flight arrived on time"
Nadelen: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"

Voordelen: "Fairly new plane."
Nadelen: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."

Nadelen: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."

Voordelen: "Door sneeuwval vertraging bij de start waardoor vervolgvlucht niet gehaald. Bij landing bleek omvorming al geregeld te zijn"

Voordelen: "Very helpful staff."

Voordelen: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Nadelen: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."

Voordelen: "ok"
Nadelen: "ok"

Voordelen: "Price and destination was convenient"
Nadelen: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"

Voordelen: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."

Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Nadelen: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Voordelen: "Food was good and so was the entertainment on board"
Nadelen: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"

Voordelen: "The crew was so amazing and friendly!!"

Voordelen: "Flight on time and efficient boarding process"
Nadelen: "Food only average, some of the beverages only for purchase"

Voordelen: "Friendly staff"
Nadelen: "n.a."

Voordelen: "premium economy"
Nadelen: "nothing, it was great!"

Voordelen: "Great flight. Wonderful staff. No turbulence!"

Voordelen: "Softest landing ever"
Nadelen: "Not much entertainment but a domestic flight"

Voordelen: "Flight crew was curtious"
Nadelen: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."

Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"

Nadelen: "Flight cancelled without warning less than two hours before departure."

Voordelen: "Movies were good."
Nadelen: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Voordelen: "Food, crew, entertainment"
Nadelen: "We departed almost 3 hours late. No explanation given over speaker. No compensation, no apologies."

Voordelen: "Great!"

Nadelen: "Mostly junk food"

Nadelen: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."

Voordelen: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Nadelen: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."

Voordelen: "A340 just had a remodel. No media boxes installed under the seats taking up foot room"

Voordelen: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."

Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"

Voordelen: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Nadelen: "I didn't get a window seat and it was a little bit tight."

Voordelen: "The food was quite good on the international trip. Thought the pilots were excellent on all flights. Take offs and landings were very smooth."
Nadelen: "On the domestic flight you only got a drink."

Voordelen: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."

Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Nadelen: "Baggager fees were high"

Voordelen: "Food and movies were great!"
Nadelen: "Couldn't afford a seat with leg space."

Voordelen: "The food was good, movie choices"
Nadelen: "Little room to move"