Nadelen: "Over one and an half hours delay - sitting on the airplane"
Voordelen: "Everything was great, service on flight was really nice."
Nadelen: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Voordelen: "Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day."
Nadelen: "The flight was delayed for more than two hours. Upset with it."
Voordelen: "Hawaiian really is a hospitable airline, they have a good heart."
Nadelen: "More movies in different languages"
Voordelen: "Very happy with all the services!"
Voordelen: "Nice plane and crew."
Nadelen: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you."
Nadelen: "that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!"
Voordelen: "The company seems to be good based on their tv advertisement."
Nadelen: "Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed."
Nadelen: "The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound."
Voordelen: "Not knowing much about this airline, I was pleasantly surprised with the short flight from Edinburgh to Dublin. Sorry all you plane geeks, I don't know what model aircraft it was, but I was seated in the middle of a 2-3-2 arrangement. Boarding was speedy, staff pleasant and even offered a sandwich in the short hop. Seats were comfortable and being early on a Saturday morning, it was not fully packed. This meant that getting off was not a chore. I'd definitely use them again and wouldn't hesitate in recommending you use them for the sort flight like I made."
Nadelen: "The only issue that marks them down was the lack of on line check in for the flight (Edinburgh to Dublin). Despite that, checking in via a traditional route was efficient and done with a smile."
Voordelen: "nice ride, good service, good seat comfort"
Nadelen: "cannot check in through to Shenzhen. Need to choose seat for 2nd flight only after I arrive in CHongqing"
Voordelen: "WiFi limit to 30 passages is absolutely not good especially for the long international flight"
Nadelen: "WiFi for long flight - international"
Voordelen: "The flight attendants were great!"
Voordelen: "The little package with an eye mask, toothbrush, toothpaste, etc was a sweet touch and very useful! Music selection was good. Seats were comfortable. Plenty of food served and great drink options."
Nadelen: "Terrible movie/tv selection."
Voordelen: "Pretty good, five stars."
Nadelen: "There was not enough time allotted in between the landing in Seattle to make other connecting flights. Everybody missed their connecting flight and had to then wait in a long line to get on whatever was next available. There was not enough signage or people working to tell us where we needed to go; we waiting in the customs line first before we realized we weren't going to make our flight, then had to wait in the other line to get on a later flight. It was very hectic and nobody knew where they needed to be or what was going on. Plus, customs took so long that we probably would have missed our flight anyway, even if it didn't arrive late in Seattle. It was an awful experience after traveling for 20 hours."
Voordelen: "A modern plane. Good leg-room. rich movies selection"
Nadelen: "The check-in was cumbersome"
Voordelen: "The crew was very attentive."
Nadelen: "Having to take a shuttle and then get on the plane outside is cold and a hassle."
Nadelen: "The food too salty (seems with a lot of MSG) and make you feel so thirsty"
Voordelen: "Overall service was good. Everyone was helpful and friendly. Check in was efficient and fairly quick. There are signs in Chinese and English so it is not too difficult to find out where you need to go."
Nadelen: "The flight was delayed almost 3 hours and not much communication about the delay. They made an announcement in Chinese and everyone started lining up. My gut instinct told me the flight was delayed because i saw food being stacked at the counter and then the peoole in front of the line was picking the food up and sitting back down. That is my only real complaint about this airline. The food was was okay."
Voordelen: "Food was ok. Crew were nice. The seat was confort . ALL IS GOOD."
Voordelen: "Everything from checking in and onboard services were very good. I liked the food the best."
Nadelen: "Nothing big"
Voordelen: "the flight was very punctual, the planes clean and well organized"
Nadelen: "international transfer in Xian is very poorly organized (paris to Shanghai - Shanghai to Paris) with a long connection each way. Seats are poorly designed seem almost broken, entertainment system is very poor - impossible interface, weak screen. Water did not work in the bathroom, etc."
Voordelen: "Good flight attendant"
Nadelen: "Food quality should improve"
Nadelen: "US Immigration and customer at BOS was extremely slow. Even though I am a US citizen and had 3 hours until the next leg, time was still very tight for my transfer."
Voordelen: "As above"
Nadelen: "As above."
Voordelen: "I like the 5 hours wait in Shanghai and missing my flight to Kiev. Thank all those employees who did nothing but pushing responsibilities around."
Nadelen: "EVERYTHING HOW BOU DAT?"
Voordelen: "Because your BOS departure was several hours late, you arranged free lodging in PEK for the overnight connection. This is superb and first rate service."
Nadelen: "Departure in BOS was several hours late."
Voordelen: "i booked a seat on the phone but it was denied at boarding. i am really disappointed. also the online check in system doesn't work at all."
Voordelen: "Very accepting and respected"
Nadelen: "Everything is fine"
Nadelen: "The food before landing tasted bad. There supposed to be two choices, but there was only rice left and it tasted terrible. The other was served out."
Voordelen: "Very friendly"
Nadelen: "See above. Delayed flights!!!"
Voordelen: "Everything except the crew and the food"
Nadelen: "I couldn't communicate with the crew cuz they couldn't speak English. I'm not saying that they have to be fluent speakers but still it was international flight Shanghai to Seattle! I mean come on now! If there was one crew member that can understand what I was saying that would have been nice!"
Voordelen: "The staff was pleasant."
Nadelen: "This was a SZX-PEK-SJC flight. It is irrational to demand a passage to pick up bags in Beijing's Terminal 2 and carry to Terminal 2 and re-check for the flight to San Jose. Very poor system."
Voordelen: "Overall great experience considering the price."
Nadelen: "The only thing was that there was no way we could make the connecting flight."
Voordelen: "The food was okay"
Nadelen: "On my first trip to Phuket Thailand they lost my luggage and could not get it to me for 2 days!!! And trying to get a hold of them to get reimbursed for the cost of buying some essential items is impossible! Then on my way back home the flight was delayed and I missed my connecting flight in Seattle so I had to sit at the Seattle Airport for almost 12 hours after a 20 hour trip. I know that there were earlier flights from Seattle to Calgary but they said they didn't have good relationships with the other airlines. I know that flight delays are common but I really think they could have made this inconvenience up to me by getting me a food voucher or offer me a hotel to rest for the afternoon."
Nadelen: "The fight were really crowded; the crew were so busy; the restroom was not available most of time"
Nadelen: "The flight destination is Beijing but we need re checkin at Shenzhen and the worst is we need to pickup bag and rechecked baggage"
Voordelen: "The flight itself was fine, but what spoiled it totally was the fact that the itinerary was changed from my booking and I had to stay 12 hours in Shanghi airport and be 5 hours late to my work on the next day. I will never book through your website again, very disappointing."
Nadelen: "Perfect wine and food"
Nadelen: "Please let us select our seats online, your phone service is poor..."
Nadelen: "Bad food. Bad attitude of crew. Not allowe'd our own phones. Movies dated and little variety"
Voordelen: "Very smooth flight, safe Good food, confront set."
Nadelen: "The food, set, the service."
Voordelen: "Comfortable seats, good food."
Nadelen: "Flight was canceled first, then it was delayed. It almost took me 2 days to finish this trip. I waited 5 hours for the crew to arrange a hotel for me. This experience was just horrible."
Nadelen: "Not my type of food"