Vind goedkope vluchten van Sofia naar Brussel-Nationaal

Nadelen: "I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!"

Voordelen: "Very smooth flight. Everything was perfect."

Voordelen: "Incorrect carrier! I missed the flights because of them !!!"

Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"

Voordelen: "The crew was professional. The process of sharing information about gate changes was very well organized."
Nadelen: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."

Voordelen: "The boarding was a pleasant experience and we got to check in our hand luggage."
Nadelen: "The vegetarian food options were a little strange."

Voordelen: "Cabin staff were cheerful and helpfully"
Nadelen: "We had 4 luthansa flights in a week I appreciate that we were given a drink one up on BA ! However I am trying not to be picky every snack was chocolate 26 grames per 100g not great for a diabetic !!!! It would be lovely to have a savoury option"

Voordelen: "Absolutely amazing service"
Nadelen: "No any healthy snacks like nuts or just dried veggies or biscuits with less sugar."

Voordelen: "No crying babies around :-)"
Nadelen: "It was cold on the flight IAD->LAX, there was a cold stream coming from the storage bins, and no food. Food was bland and too little on the transcontinental flight."

Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"

Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"

Nadelen: "Retard"

Voordelen: "Ben... Je cherche encore"

Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"

Voordelen: "Le service"
Nadelen: "La nourriture, le retard"

Nadelen: "Parfait rien a dire"

Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."

Voordelen: "The notifications for the change of gates by Lufthansa."
Nadelen: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"

Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"

Voordelen: "Très Correct"
Nadelen: "Rien !"

Nadelen: "Entertainment didn’t work"

Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"

Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"

Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"

Voordelen: "The crew"
Nadelen: "The sandwiches"

Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"

Voordelen: "Service efficiency."

Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"

Nadelen: "Le retard"

Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"

Voordelen: "rien"
Nadelen: "les retards"

Voordelen: "Embarquement très rapide, vol ponctuel."

Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"

Nadelen: "Les informations à bord etaient incompréhensibles"

Voordelen: "The crew was very accommodating."
Nadelen: "I wasn't aware beforehand that I could request a dairy free meal."

Voordelen: "Staff was friendly and service was on a exceptional level"

Voordelen: "The serviice was very good enjoyed traveling with this company."
Nadelen: "The tv screen was outdated and difficult to use. The headphones were very outdated and did not like that there was no option to use my own headphones because of the aux option not availble."

Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."

Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."

Voordelen: "Comfortable seats"
Nadelen: "The raisin muffin was very old"

Voordelen: "No problems, it was a quick and easy flight. Crew was great."
Nadelen: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."

Voordelen: "Équipement de divertissement excellent. Personnel souriant"

Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."

Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."

Nadelen: "Le retard"

Nadelen: "Le retard"

Voordelen: "Smooth flight. Great food and drinks. Very helpful staff."

Voordelen: "I always had a great experience with Lufthansa."

Voordelen: "Snack and crew were great"

Nadelen: "1:30 delay"

Voordelen: "Price"
Nadelen: "Bottleneck at gate"

Voordelen: "Everything was perfect"
Nadelen: "More drinks less food at night flight for short destination"

Voordelen: "Pretty roomy seats, food and drinks included in the price."
Nadelen: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."

Voordelen: "We were served a good little sandwich for a snack."
Nadelen: "We went though boarding only to stand in a long line for 10 minutes or more waiting to get into the plane. They could have started boarding later."

Nadelen: "15 min late and at Athens airport took me 40min to get my luggage."

Voordelen: "Oui"
Nadelen: "Repas"

Nadelen: "No delays!!"

Voordelen: "Seats weren’t as small as other airlines."
Nadelen: "1 hour wait to check bags because of a flight delay I didn’t know about until I got into the airport and connected to WiFi."

Voordelen: "Everything went well."
Nadelen: "The food."

Voordelen: "Everyone was super nice, just a bad system."
Nadelen: "My ticket included a bag, but they charged me for it again at the airport. I sent in supporting docs to the feed back section on the website requesting a refund for the extra I have paid"

Voordelen: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Nadelen: "Smooth check in and people were orderly. Pleasant experience."

Voordelen: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Nadelen: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."

Voordelen: "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."
Nadelen: "Rien à dire"

Voordelen: "Personnel très aimable et accueillant"
Nadelen: "Repas très mauvais"

Voordelen: "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."
Nadelen: "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"

Voordelen: "Crew was pleasant. Boarding was efficient."
Nadelen: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."

Voordelen: "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"

Voordelen: "Vol à l’heure, très efficace et personnel très aimable"

Voordelen: "Vol à l’heure, très efficace et personnel très aimable"

Voordelen: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Nadelen: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"

Voordelen: "Wonderful staff and service. Food was good."
Nadelen: "Plane was a little late due to airport backup"

Nadelen: "Limited space. Unacceptable"

Voordelen: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Nadelen: "I went in the end of March still a little cold."

Voordelen: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"

Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."

Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Nadelen: "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."

Voordelen: "Very good"

Voordelen: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Nadelen: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."

Voordelen: "Tout parfait"
Nadelen: "Rien de relou"

Voordelen: "Service très agréable personnel sérieux et appliqué"
Nadelen: "Rien à signaler"

Voordelen: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Nadelen: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."

Voordelen: "Great flight great price"

Voordelen: "Accurate times"
Nadelen: "Night travelling"

Voordelen: "That they use Greek products is really makes the experience for me. Friendly staff."

Voordelen: "Quick departure after boarding"

Voordelen: "The plane was hot (NO AIR) while boarding and during taxi"
Nadelen: "The plane was hot (NO AIR) while boarding and during taxi"

Voordelen: "Surprised to have food."
Nadelen: "Plane was very hot boarding. Here was not organized boarding."

Voordelen: "Staff was friendly."
Nadelen: "They lost my bag"

Voordelen: "The staff worked well under pressure"
Nadelen: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."

Voordelen: "Boarding was quick and easy, painless and the flight was on time"
Nadelen: "They kept the lights on the entire time on a 11PM 4 hour flight. The cabin temperature was very warm and not much room in each row."

Nadelen: "In my electronic ticket there was no information about charges for luggage. I'd tried to access a site to learn about it but could not get it. At the airport I was told that I had to pay $50 (cash only) for a small suitcase I was checking in. I've found it dishonest. The seats were very tight - no leg room."

Voordelen: "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Nadelen: "Longue attente au moment de l'embarquement. Et avion en retard."

Voordelen: "The attitude of the staff was awesome. They give you a piece of candy when you sit down. Flight was on time. They actually appreciate your business. Highly recommend. The complete opposite of Norwegian Air"

Voordelen: "Professionalism. The flight attendants were professional, very efficient and helpful."
Nadelen: "Vegetarian. I should have ordered in advance."

Nadelen: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."

Voordelen: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"

Voordelen: "Lots of leg room"
Nadelen: "Slight delay, no tv"

Voordelen: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Nadelen: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."

Voordelen: "Food was excellent. Never had better!"
Nadelen: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."

Voordelen: "Yes, Very good"

Voordelen: "The seats were so comfortable"

Voordelen: "Terrific hot breakfast in bus. class"
Nadelen: "Window did not darken like the others."

Nadelen: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Nadelen: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Nadelen: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Voordelen: "Newer plane, crew was amazing, seats were adjustable"

Voordelen: "Yes"
Nadelen: "Everything was good"

Voordelen: "Reasonable space in economy class seats"
Nadelen: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "Pleasant flight"
Nadelen: "We were delayed & missed our connection"

Nadelen: "Late departure. Rush to connect."

Voordelen: "Good beverage service."
Nadelen: "Over an hour delayj for departure."

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Nadelen: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Nadelen: "The plane was very hot"

Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Nadelen: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Voordelen: "Seating is tight. The crew was great !"
Nadelen: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Voordelen: "very attentive crew"
Nadelen: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Voordelen: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Voordelen: "The service"
Nadelen: "The food."

Voordelen: "They considered my reguest of vegiterian food."
Nadelen: "I have no complaints."

Voordelen: "Boarding agent extra effort to improve my seating!"
Nadelen: "Food amount less than expected."

Voordelen: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nadelen: "I would have to dream something up."

Nadelen: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Voordelen: "Nice crew pilot food and beverage"
Nadelen: "No wifi"

Voordelen: "Landing"
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Nadelen: "Nothing special"

Voordelen: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nadelen: "Except for the man next to me - great!"

Voordelen: "Staff very pleasant"
Nadelen: "Evening snack was not the greatest breakfast was pretty food"

Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Voordelen: "Good selection of movies."
Nadelen: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Voordelen: "I slept pretty much the whole time"

Voordelen: "The boarding was easy and you didn't have to wait inline for that long"
Nadelen: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Nadelen: "Boarding was confusing and disorganized"

Voordelen: "Good services!"

Voordelen: "The leg room, was surprisingly roomy"
Nadelen: "The food and that there was no entertainment."

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "Flight crew was fine. Food was good."
Nadelen: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Nadelen: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Nadelen: "vol retardé"

Voordelen: "Small seats"
Nadelen: "Flight overcrowded"

Nadelen: "Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns."

Voordelen: "Nothing"
Nadelen: "To add food and to patk the plane at the linkway"

Voordelen: "Everything. Food was amazing, crew was very courteous."
Nadelen: "Nothing"

Voordelen: "It was a direct flight to my destination"
Nadelen: "Check-in took 1 hour and 30 mins. Single Check in desk for economy and business, long line. Flight went late by 50 mins on departure"

Nadelen: "I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for."

Voordelen: "All was great and on time"

Voordelen: "fast trip, clean plane"
Nadelen: "Was a bit different to get on a bus to take you to the actual plane"

Nadelen: "6 hours delay !!!!"

Voordelen: "Nothing. Bulgarian Airlines is a fifth world company!"
Nadelen: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"

Nadelen: "Flight was two hour delayed and I missed my connection"

Voordelen: "Not much."
Nadelen: "The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class)."

Voordelen: "They didn't cram us into the transport vehicle like sardines"
Nadelen: "We need special assistance for my wife boarding the plane and didn't get it from Airline"

Nadelen: "The plane smelt"

Voordelen: "Great polite and pleasant crew."
Nadelen: "Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic."

Nadelen: "I get my luggage two days later."

Voordelen: "food was ok"
Nadelen: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"

Nadelen: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."

Voordelen: "Crew very friendly & helpful"

Nadelen: "My bag did not arrive. Was not transferred from Amsterdam."

Voordelen: "Quick flight, arrived just on time"
Nadelen: "Very small space between the rows"

Voordelen: "Flight crew was kind and helpful, flight arrived on time"
Nadelen: "Boarding was slow, could improve onboard services"

Voordelen: "Very good price and all went smoothly and on time."
Nadelen: "Having to walk to and from the plane and use a bus (no jetways).."

Voordelen: "Nothing"

Nadelen: "My luggage is lost."

Nadelen: "Missed the flight and company didnt returned the money according to insurance."

Nadelen: "Too small place for legs in the cabin for such a long flight. Very uncomfortable"

Voordelen: "We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service."
Nadelen: "Uncomfortable weared off seats and no entertainment system."

Voordelen: "The sandwich looked dry, but was actually very good."
Nadelen: "Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved."

Nadelen: "I dident get my luggage"

Nadelen: "Flight delayed with 40 minutes Very small seats"

Voordelen: "Inexpensive"
Nadelen: "Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded."

Nadelen: "Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport."

Voordelen: "Once on board we flu fast"
Nadelen: "The flight was delayed by over 2 hours and no information was given at all."

Nadelen: "Flight was delayed two and half hours and then stupid excusing."

Voordelen: "Horrible. Don't book with this ariline."
Nadelen: "Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!"

Nadelen: "The food was tasteless I took vegetarian meal. No salt and pepper and was not good Boarding took time! Staff at the gate not so nice"

Voordelen: "It was an excellent flight experience."
Nadelen: "Improve the sandwich?"

Voordelen: "Got me to my destination safely and on time"

Voordelen: "The crew was friendly, the plane was cool."
Nadelen: "Nothing"

Voordelen: "We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another."

Nadelen: "Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight."

Voordelen: "- on time (even earlier) - fast and convenient boarding - nice and friendly staff"

Voordelen: "On time and nice crew"

Voordelen: "On time departure and arrival. Friendly service."

Voordelen: "Check in was very fast and easy, crew was very nice and helpful"

Voordelen: "The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day."
Nadelen: "Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference."

Voordelen: "Crew was excellent. Aircraft comfortable. Good value fare"
Nadelen: "Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters."

Voordelen: "Very pleasant overall"

Voordelen: "Service"

Voordelen: "The aircraft and crew were professional and courteous. The food was ok."
Nadelen: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."

Voordelen: "Friendly crew"
Nadelen: "Faster boarding, better food, more adequate announcements on delays"

Voordelen: "Small plane but comfortable seats with enough space"
Nadelen: "Very stressful transfer - 30 mins are not enough"

Voordelen: "Seat was wide and soft"
Nadelen: "Boarding was a little chaotic"

Voordelen: "The crew was helpful and pleasant"
Nadelen: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."

Voordelen: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Nadelen: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"

Voordelen: "Plane was comfy and staff was mostly real nice and attentive."
Nadelen: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"

Voordelen: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Nadelen: "Polish airlines have some problems, but this flight was perfect. Great job."

Nadelen: "Give more informations if there is any problem or schedul"

Voordelen: "Nothing."
Nadelen: "Neatness, communication, all LOT airline workers were very rude, no food on flight."

Voordelen: "It was on time and flights itself was pleasant."
Nadelen: "My luggage is lost and I hope it will come on the next flight to Yerevan."

Nadelen: "They terrible, no one should flight with this shitty company. Never departure or arrive in time, if you have short connection you never gonna make it."

Nadelen: "Not being late"

Voordelen: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Nadelen: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."

Voordelen: "All was good. Have to pay for food. Really?"
Nadelen: "Have sandwich included in the price."

Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"

Nadelen: "Not delete"

Voordelen: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Nadelen: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."

Nadelen: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"

Voordelen: "I liked that all flights were on time"

Nadelen: "I didn't like, that our flight was delayed for an hour before Christmas Eve and Christmas. During this period you are waiting for everything going well. But I am happy, that it wasn't very long delay."

Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"

Nadelen: "The LOT ticket counter personnel is in need of some serious professional etiquette re-training. Always displeased expressions on their faces. Hence why alot of their own people opt for other airlines when booking."

Nadelen: "need to move away from stereo type attire and serve the customer"

Nadelen: "Flight was delayed"

Nadelen: "the flight was delayed"

Voordelen: "All Good"

Voordelen: "Crew"
Nadelen: "Delays"

Nadelen: "Very Intensive and very cold ventilation!"

Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."

Voordelen: "Overall the flight was good"
Nadelen: "The snack was too small"

Nadelen: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"

Voordelen: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."

Voordelen: "787 Dreamliner is comfortable and feels more spacious."
Nadelen: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."

Voordelen: "On vote pour le thème magnifique merci beaucoup"

Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."

Voordelen: "Flight was good. Warsaw is a well organized airport and easy for transit passengers to negotiate. Flight crew, staff were all helpful and approachable. The captain gave passengers relevant information and cabin crew did the same. Flight was problem free no turbulence no delays no just well run and well organized."
Nadelen: "Leg room - I know in economy you can't expect much but passengers are really cramped on the 787. 9 hours of sitting in a very restricted space with little opportunity to get up and about if you are hemmed in between two fellow passengers - and once the idiot in front of me had reclined his seat it became very uncomfortable. I don't frankly see why seats need to recline at all - it does not make it much more comfortable for those "reclining" and certainly makes it considerably worse for the person sitting behind. I also don't understand LOT's boarding process - it didn't make much difference but if you are assigned a ZONE 3 boarding number and it is never displayed and never called, what"s the point."

Voordelen: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Nadelen: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."

Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."

Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"

Voordelen: "Boarding process was fine."
Nadelen: "Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft.""

Voordelen: "Very slow and long line for passport control and security check at Chopin Airport in Warsaw. Nerve wrecking last minute check in....plane delayed"
Nadelen: "No drinks onboard for close to 11 hour flight. Crew was very stingy with the water and non alcoholic drinks. Plane delayed , landed 45 min. after scheduled time."

Voordelen: "The flight was on time. No delays."
Nadelen: "It was nothing I did not like this time."

Voordelen: "Boarding from the lounge, Professional crew, was lucky not to have seated next to me, timely arrival, nice modern aircraft."
Nadelen: "The seat was very uncomfortable in comparison with other long haul flight seats, must be some ergonomic issue, I arrived more worn than usually when flying this route. The food was very low quality and wine or beer was only served for payment unlike on other airlines."

Voordelen: "Smooth flight, polite employees, quick, comfortable. A decently good flight in my opinion. I did make it to my destination safely :)"
Nadelen: "Lot charged us a baggage fee, even though when I checked their baggage policy online it started that I was allowed one check I'm up to 23kg and one carry on for free. I even showed the guy the policy and he still denied me. False advertisement at its finest, you know what can happen to a business that has false advertisement.... Right?"

Voordelen: "The staff were great. Very attentive and professional. I wasn't aware that you have to order a vegetarian meal in advance. When I told the gentleman that I needed a vegetarian meal he said there were none available but he did his best to accommodate me with putting together bits and pieces of other meals. He did manage to find a vegetarian meal for me for breakfast."
Nadelen: "I am a vegan. I thought they would have some vegetarian meals for dinner without me having to order them in advance. They should have more options than chicken or beef."

Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."

Voordelen: "Service on plane"
Nadelen: "Price for checked bag"

Voordelen: "The time between the connections was just perfect!"
Nadelen: "Nothing"