Nadelen: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Voordelen: "Great seat, cabin crew was fine."
Nadelen: "Too much confusion trying to just find a shower in the lounge"
Voordelen: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Nadelen: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Voordelen: "The crew always smiles and very accomodating."
Nadelen: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Voordelen: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Nadelen: "Fix ANA US-JP online booking system."
Voordelen: "Flight attendants are so courteous and professional!"
Nadelen: "Great flight!"
Voordelen: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Voordelen: "they assisted my aunt very well all through out her flight"
Voordelen: "Crew was courteous. Flight in general was uneventful which is a good thing."
Nadelen: "Nothing to criticize. Flight experience was good but not exordinary."
Voordelen: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Voordelen: "The flight crew"
Nadelen: "More space"
Voordelen: "Spacious leg room"
Nadelen: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Voordelen: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Voordelen: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Voordelen: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Nadelen: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Voordelen: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Voordelen: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Voordelen: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Voordelen: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Voordelen: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Nadelen: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Voordelen: "The service"
Nadelen: "Landing was horrible worse landing I have ever had"
Voordelen: "Great service Timely departure and arrival. JAL is really punctual"
Voordelen: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Nadelen: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Voordelen: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Nadelen: "BA flight with poorer screens and food than JAL"
Voordelen: "They give a lot of food and the 12 hour flight was comfortable"
Nadelen: "Limited selection for entertainment"
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Nadelen: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Voordelen: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Nadelen: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Voordelen: "Quick local Flight. Left and arrived on time."
Voordelen: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Nadelen: "No online check in"
Voordelen: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Voordelen: "The courtesy and professionalism is a 10."
Nadelen: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Voordelen: "The flight was smooth and the seating was comfortable."
Nadelen: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Voordelen: "Entertainment was good"
Nadelen: "Seats were uncomfortable, food was terrible"
Voordelen: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Nadelen: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Voordelen: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Voordelen: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Nadelen: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Voordelen: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Nadelen: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Voordelen: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Nadelen: "Can't think of anything, really."
Voordelen: "Nothing really special."
Nadelen: "They love the PA system. They want to make announcements in multiple languages all the time."
Voordelen: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "The crew and service."
Nadelen: "No entertainment. No snack either."
Voordelen: "The crew took care of us during a strange virus affected flight."
Voordelen: "Again, the crew was extremely polite and accomodating. I’d fly with them again!"
Nadelen: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Voordelen: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Nadelen: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
Voordelen: "The crew was great. I experienced great hospitality."
Nadelen: "The quality of meal."
Voordelen: "ANA flights are always well run and good enough."
Nadelen: "Their iphone applications could be smoother and more functional."
Voordelen: "Cleanliness, spacious legroom"
Nadelen: "Serve coffee more"
Voordelen: "Excellent crew!"
Voordelen: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Nadelen: "Other than chairs being more comfortable nothing really"
Nadelen: "Retard. Aucune explication ni excuse"
Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Voordelen: "Friendly staff and decent size."
Nadelen: "Vancouverites are a bunch of entitled, self-absorbed twats. Not really much ANA can do about that."
Voordelen: "Comfortable seat & nice crew."
Nadelen: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Voordelen: "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
Voordelen: "Crews were great. They worked fast and helpful."
Voordelen: "Attentive and friendly service, good food, fairly spacious seat."
Voordelen: "ANA did great on everything I could expect from a flight."
Voordelen: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Nadelen: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Voordelen: "The cabin crew was great in services"
Nadelen: "Priority not thought"
Voordelen: "Pleasant crew, good food. Standard flight as one would expect."
Voordelen: "Their service"
Voordelen: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Nadelen: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Voordelen: "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
Nadelen: "In flight meal could be improved"
Voordelen: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Voordelen: "I like the cup holder ring and the coffee stirrer. Blanket thicker than United’s."
Nadelen: "It really has nothing to do with ANA per say. The check-in counter at LAX was unpredictable. I felt sorry for the elderly Japanese who had to wait for the counter to open"
Voordelen: "Ana est loin devant Air France"
Voordelen: "La compagnie est géniale! Rien à dire!"
Voordelen: "It was short."
Nadelen: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Voordelen: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Voordelen: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Voordelen: "Seats and service"
Nadelen: "No complaints"
Voordelen: "Excellent, polite service, very comfortable seats."
Nadelen: "seat labeling not clear"
Voordelen: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Voordelen: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Nadelen: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Voordelen: "Great service"
Nadelen: "Film selection is ok."
Voordelen: "Free alcohol on international flights is always a plus."
Nadelen: "The movie selection was not as expansive as I've seen previously."
Voordelen: "The stewardess are the most polite and helpful I've travelled with"
Voordelen: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Voordelen: "Great service and great food"
Nadelen: "No complaints from me"
Voordelen: "High quality fit out, amazing flight crew, great food."
Nadelen: "Movie selection could be greater."
Voordelen: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Voordelen: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Nadelen: "I can't think of anything to not like. It was a short and easy flight."
Voordelen: "crew was very polite and everything was smooth."
Voordelen: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Nadelen: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Voordelen: "The crew were fantastic and the meals were pretty good"
Nadelen: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Business class. Staff service was PHENOMENAL. Seats/beds were spacious and comfortable (I had the seat in the middle section which can become a queensize bed with the next seat. I have had more satisfying food in economy, however traveling with an infant, the spacious seat/bed allowed him to sleep for a few hours. The staff were very good to accomdating him too.
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "New aircraft"
Nadelen: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Nadelen: "The aircraft was very cold and chilly."
Voordelen: "I liked the size of the cups for drinks: smaller than usual."
Nadelen: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Voordelen: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Nadelen: "Can not be topped up"
Voordelen: "When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat."
Nadelen: "Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu."
Voordelen: "Staff was great as usual"
Nadelen: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Voordelen: "Arrived on time."
Nadelen: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Nadelen: "Great Airline. Great staff and service. Good food and drink."
Nadelen: "Seat space could be wider for working"
Voordelen: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Nadelen: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Voordelen: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Nadelen: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Nadelen: "Excellent flight service no"
Voordelen: "Singapore airline is amazing, great service and quality entertainment."
Voordelen: "Food, service"
Voordelen: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Nadelen: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Voordelen: "Short flight"
Voordelen: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Voordelen: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Voordelen: "The trip was uneventful, with the usual excellent service."
Voordelen: "Very attentive, great food, quality aircraft"
Nadelen: "Hostesses not so pleasant"
Voordelen: "Amazing service!"
Nadelen: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Nadelen: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Voordelen: "Modern aircraft , nice crew"
Voordelen: "Modern Aircraft , good seat ,Crew friendliness"
Voordelen: "The service crew served us well. They are friendly and helpful"
Nadelen: "Too many Indian movies"
Voordelen: "Crew very good as was entertainments system"
Nadelen: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Voordelen: "Service from Singapore airlines"
Voordelen: "Great service always"
Voordelen: "Liked almost everything: newspapers, menu card, mini-toiletries bag, hot towel, food choice, ice cream, entertainment options, head sets provided (better quality than US airlines), lavatories kept clean and with less waiting time, number and friendliness of flight staff."
Nadelen: "What I did not like: Boarding was slower than expected. Large plane = longer boarding time."
Voordelen: "Staff managed to change seating due to height. Very accommodating."
Nadelen: "Entertainment console dated. Sound very crackly. Video images not sharp."
Voordelen: "The hot towels twice during the flight was great"
Nadelen: "Really just the food"
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "Overall service, good leg space."
Nadelen: "We were seated in the same section with four babies."
Voordelen: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Voordelen: "Food, entertainment, cleanliness of the restrooms"
Nadelen: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Voordelen: "Very nice crew."
Nadelen: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Voordelen: "Crew and boarding were efficient"
Nadelen: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Voordelen: "On time. Attentive crew."
Nadelen: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Voordelen: "Aircraft was OK."
Nadelen: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Voordelen: "Good crew, but working with some tired, old equipment."
Nadelen: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
My bags and my kids bag didn’t arrive until the next day, because of that We had to stay in erbil over night rent a hotel until we got our bags next day. They need to do better job on handling bags
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
Everything was very good but I was disappointed from the bathroom they were not clean from the middle of the flight from la to Istanbul no soap
If you running late you need to communicate it to the passengers 1 hr delay and no one at the gate to update us Very stressful as I has a connection to catch
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All what you think :)"
Nadelen: "The place's we are sitting can be better"
Voordelen: "crew was good seating was horrible"
Nadelen: "Too tight seat AND food service was terrible (ONE PERSON SERVING LOT OF PESSENGER)"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Entertainment the most. Movie selection was fairly good for a 3 or so hours flight"
Nadelen: "The food. Same selection as my flight from the US to Istanbul. Please change menus once in a while. One of the Male flight attendants was not too friendly."
Nadelen: "Flight delayed missed connection lost bag"
Voordelen: "Onboard service was good -breakfast served was good."
Nadelen: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Voordelen: "All the stuff very kind"
Nadelen: "I don’t like the airport service for well chairs"
Voordelen: "Really like the airline, sat in the front rim of economy. My husband is over 6ft and he was happy with the leg space. As was I since we flew right our 1 and a half year old boy."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Voordelen: "Food was excellent!"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "The friendliness and the ease of flying alone."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Nadelen: "they lost one pc of luggage which is not good but otherwise we were hasppy"
Nadelen: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Screan for every passenger to play"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Will never buy ticket with you"
Nadelen: "Bad service and flight"
Voordelen: "Boarding on time. Decent food. Relatively clean aircraft"
Nadelen: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Voordelen: "Overall it was ok. I enjoyed the leg space."
Nadelen: "I suppose it's just a matter of different manners"
Voordelen: "great selection of movies"
Nadelen: "heat, small seats."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Nadelen: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."
Voordelen: "we ware attisefy for are first time in bisness clas"
Voordelen: "Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you"
Nadelen: "Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities."
Boarded process could have been better. Overall excellent flight.
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "Racists bastards!"
Voordelen: "Space, seats, movies."
Nadelen: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Comfortable seats, decent food and was left alone to sleep after a long day."
Nadelen: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "Good timing, on time"
Nadelen: "RUD Stop very disruptive to sleep. Especially with little kids. Connection flight at FRA was very hectic. Asked numerous airport personnel for help and extremely rude, including yelling at us unprovoked. Business lounge had no kids area and very clinical. BA business more warm."
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Voordelen: "Service leg room and service with a smile"
Voordelen: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Nadelen: "For business class the food could be improved."
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Nadelen: "Perfect in my book."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Nadelen: "Seats in row 56 are too tight."
Voordelen: "Very comfortable and the flight crew were extremely friendly and helpful!"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Nadelen: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."