Breakfast food has no choice and served seafood rice is really despairing.
Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
Nadelen: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Voordelen: "Nothing to complaint. Excellent airline nowadays"
Nadelen: "More movie choices. More substantial second meal."
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Voordelen: "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
Nadelen: "Luggage lost. Tv audio did not work"
Voordelen: "Seating and service"
Nadelen: "Flight to Haneda airport not Narita"
Voordelen: "Lots of Leg room"
Voordelen: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Voordelen: "Food was amazing and stewardess courtesy to passengers."
Nadelen: "Air on the plane was stuffy"
Voordelen: "Good efficiency for boarding an good in air entertainment"
Nadelen: "Delayed for an hour while already boarded"
Voordelen: "Everything was great"
Nadelen: "Lower the price"
Nadelen: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."
Voordelen: "Seats, movies, comfort"
Nadelen: "No vegetarian options"
Voordelen: "Nothing to note"
Nadelen: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Voordelen: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Nadelen: "The second meal (light lunch, i think) had dry shredded chicken."
Voordelen: "nice flight."
Voordelen: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Voordelen: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Nadelen: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Voordelen: "The meals. The attention to service details. The seats are better."
Nadelen: "Ticket reservation follow up."
Voordelen: "Service is great."
Nadelen: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "The on board service was very pleasant. Enjoyed the movies on my seat's TV screen. Enjoyed the food very much!"
Nadelen: "First time on a 787 so was a little disappointed the economy class seating was still a little cramped, the in-flight entertainment and service made up for it though."
Voordelen: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Nadelen: "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
Voordelen: "JAL always have good services."
Voordelen: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Voordelen: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Voordelen: "The flight is on time,service is excellent."
Voordelen: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Voordelen: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Voordelen: "everything was perfect!!"
Voordelen: "The seats were very comfortable, the staff were friendly"
Nadelen: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Voordelen: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Nadelen: "The service was so so and food was lousy"
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Voordelen: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Voordelen: "Love Jan service!!!"
Nadelen: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Voordelen: "The service, food, entertainment, everything was perfect. Thanks so much"
Voordelen: "great service"
Nadelen: "difficulty in figuring out how to use the controls on the entertainment remote"
Voordelen: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Voordelen: "Almost everything"
Nadelen: "Can't say because I was satisfied w/ my flight"
Nadelen: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Voordelen: "This is the best airline I have ever taken. Staff were attentive, boarding was quick and efficient and there were lots of meals, snacks and drinks. In-flight entertainment selection was also great."
No pillows provided. Crew very friendly
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Nadelen: "Silk air"
Voordelen: "Good food. Friendly staff efficient airports."
Nadelen: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Voordelen: "Crew is attentive to our needs"
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Voordelen: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Voordelen: "The crews on board were amazing!"
Nadelen: "The service from the ground staffs are not as good a the crews onboard."
Nadelen: "Old plane. Technology didn't work"
Voordelen: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Voordelen: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Voordelen: "The seats were comfortable and the staff was very attendant!"
Nadelen: "No complaints"
Voordelen: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Voordelen: "Very comfortable. best airline I flew on overall and was first time ."
Nadelen: "Charges for extra bag was steep- $150. Location at LAX airport is far. While nice to have many options for meal but did not low-carb so I only ate half my food"
Nadelen: "1 hour delay of departure"
Voordelen: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Nadelen: "Way too cold"
Voordelen: "I will only use Singapore Air for anywhere they fly. They really care about their passangers, 2 checked bags 1 carryon no charge, no airline does that. They constantly feed u & alcoholic beverages all at no extra charge. Flight attendants always have a smile on their flight. In flight entertainment was great, touch screen and remote controller. They supply earbuds, socks, toothbrush and paste."
Nadelen: "Absolutely no complaints"
Voordelen: "everything good"
Nadelen: "need new toilet"
Voordelen: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Voordelen: "The flight attendants were nice, attentive and joyful!"
Nadelen: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Voordelen: "All of services, food, Language, clean air even so beautiful ~~"
Nadelen: "So nice and beautiful wearing also food is very good"
Voordelen: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Voordelen: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Voordelen: "It was good"
Voordelen: "Crew members were very friendly n helpful."
Voordelen: "Ontime, airline stewards were excellent and tv entertainment very good"
Voordelen: "The plane had decent leg room, the food was great, service was excellent. I have no complaints. Snacks were handed out pretty regularly which was great. In flight entertainment was good too. I'll definitely fly Singapore again, I liked it better than other Asian airlines."
Nadelen: "one of the oldest planes i ever used"
Voordelen: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
Voordelen: "Amazing service and comfortable lay flat bed"
Voordelen: "Everything great personnel"
Nadelen: "The crew was rude when asking me to window shed."
Voordelen: "Helpful staff and a comfortable trip. A plus all the way around"
Voordelen: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Nadelen: "Hope that there were more time to order and enjoy beverages."
Voordelen: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Nadelen: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "Best serves ever will fly every time"
Voordelen: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Nadelen: "Don't change anything!"
Voordelen: "Not much turbulence"
Voordelen: "The crew is friendly and helpful"
Nadelen: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Voordelen: "Overall just a really great experience."
Nadelen: "Nothing negative to report."
Voordelen: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Nadelen: "Clean bathroom trash more often"
Voordelen: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Nadelen: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Voordelen: "New plane"
Nadelen: "Food served 40 min after special meals"
Voordelen: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Voordelen: "Great food!!"
The cabin crew was mediocre and were not cheerful at any time! Food was very mediocre compared to other Gulf airlines. Seats in economy was reasonable. My baggage didn’t arrive at the final destination and the local staff were not customer friendly in helping out. I hope my baggage arrives! Would still recommend the airlines if you want a decent connection to India or elsewhere.
It was good, better than most
The easy transition and before time arrival. Comfortable flight
After 4 flights in one month with Qatar I opened up an account to become a member. I will not be using any other airline unless I absolutely have to.
Very good service, all were ok/excellent
Voordelen: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Voordelen: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Voordelen: "Qatar airlines seat"
Nadelen: "Bigger lavatory in the plains"
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "Crew very hospitable and friendly."
Nadelen: "Food was mediocre quality."
Voordelen: "The crew was very friendly, kind, and helpful."
Nadelen: "I couldn’t find any music that I liked - classical, soft rock, etc"
Voordelen: "Crew was very friendly"
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Nadelen: "Need FREE WIFI and CHARGING Ports Which are ABSOLUTE MUST IN ANY AIRCRAFT."
Voordelen: "Crew as very helpful"
Nadelen: "passenger seated next to are rude"
Nadelen: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "Food was okay and crew was okay"
Nadelen: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Nadelen: "The new Q suites in business are GREAT!"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Nadelen: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "Q Suite is top-of-line business class product"
Nadelen: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Q-suites and business class flight crew."
Nadelen: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Voordelen: "They are the best"
Voordelen: "Entertainment system good,"
Nadelen: "Boarding was late, seating very cramped."
Voordelen: "Food was good and staff was friendly."
Nadelen: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Nadelen: "Peu de nouveaux films"
Voordelen: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Nadelen: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Nadelen: "Movies are always the same"
Voordelen: "Hotel to freshen up was great idea"
Nadelen: "Visa took forever. Ended having only 2 hours at the hotel"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Nadelen: "No food on board!! Staff says it got over when i have selected my food selection!!"
Nadelen: "Theyt cancelled my trip"
Voordelen: "The entertainment was good without any hiccups"
Nadelen: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Nadelen: "Staff looks down at Brown skin"
It was easy to board and store out baggage. The plain seemed old and was not comfortable. There was a couple of unhappy staff who worked on the plane. They also didn’t have our stroller as we exited the plane. They said they didn’t have one. We stood for 1 hour and 1/2 at baggage for it to appear. We checked zero bags to avoid this process.
Caos en el aeropuerto, nadie sabe donde se va a sentar, reasignan asientos a último momento, no respetan que se haya elegido asiento con anticipación incluso pagado un asiento de mejor categoría , el personal fue muy amable
Boarded process could have been better. Overall excellent flight.
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Nadelen: "Racists bastards!"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Plane was in good condition."
Nadelen: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Nadelen: "Better organized boarding"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Nadelen: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Voordelen: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Nadelen: "Some of the other passengers were annoying"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "I am always amazed how Lufthansa gets it right."
Nadelen: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Service personnel for the most part were friendly on the plane. I was happy that my luggage came with me, i've had several times in the past when it hasn't."
Nadelen: "Some of the German women and men at the counter could be LESS serious and more polite in customer service. Delayed flight was a long time to wait."
Nadelen: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Voordelen: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Decent food."
Nadelen: "No onboard entertainment."
Voordelen: "Lots of space....very comfortable seat."
Nadelen: "Can’t think of a thing."
Voordelen: "Tout était impeccable."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
New 737 and seats too confining
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
They canceled our flights that went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Klm's consistantly high standards in everything they do."
Nadelen: "Delay due to strike"
Voordelen: "Everything works and quick to get to destination."
Voordelen: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nadelen: "Flight was delayed, had to run to my next connection flight."
Nadelen: "The KLM crew are always great serving and treating you. Well above many other airlines."
Voordelen: "Crew was great and helpful despite oversight in my special meal."
Nadelen: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Voordelen: "Crew were great"
Nadelen: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Voordelen: "The space at my feet with the chair in front was a bit akward."
Nadelen: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Nadelen: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "KLM staff is great"
Voordelen: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nadelen: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Good comfortable seat with extra leg room. Pleasant crew."
Nadelen: "Not enough leg room"
Voordelen: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Nadelen: "old screens and entertainment system leg room to small"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Crew was excellent -kind nice and very attentive"
Nadelen: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Voordelen: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nadelen: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Voordelen: "Easy to board and easy flight."
Nadelen: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Voordelen: "Food and staff behaviour"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Voordelen: "Excellent very good"
Nadelen: "Everting so good ex"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Voordelen: "Seats were comfortable"
Nadelen: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Voordelen: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Nadelen: "Dutch sub titels would be nice."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "J’aime sa ponctualité"