Voordelen: "Helpful friendly crew, reasonable ticket prices."
Nadelen: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Voordelen: "The two check in bags rule."
Nadelen: "Not applicable"
Nadelen: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Voordelen: "Rwanda Air is the best"
Nadelen: "Landing at Kigali was bit rough"
Voordelen: "The crew members are very polite and professional"
Nadelen: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Voordelen: "Friendly service"
Voordelen: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Nadelen: "As I said, I liked everything. From the departure to the landing"
Nadelen: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Voordelen: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Voordelen: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Voordelen: "That there were not many people on the second leg and that the plane was clean"
Nadelen: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Voordelen: "Timeliness, Service, Cleanliness Comfort"
Voordelen: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nadelen: "The breakfast was not as appetizing."
Voordelen: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nadelen: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Voordelen: "The Airbus. The crew's simple commitment to excellent service"
Nadelen: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Voordelen: "Qualité de service Gentillesse équipage"
Nadelen: "Tout était bien"
Voordelen: "Nice comfortable new planes."
Nadelen: "There wasn't much not to like."
Voordelen: "Friendly staff, decent snacks and entertainment options"
Voordelen: "New airline. Left 20 mins early."
Nadelen: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Voordelen: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Voordelen: "What did you like? the attendants were very kind"
Voordelen: "Information during flight"
Nadelen: "No TV or programmes to entertain slong"
Voordelen: "Was good on time"
Voordelen: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Voordelen: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Voordelen: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"
Voordelen: "Overall comfort and staff friendliness"
Nadelen: "Landing was a bit turbulent"
Voordelen: "Rwanda air crew"
Nadelen: "Lagos international airport"
Voordelen: "The staff at the airports were friendly."
Nadelen: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Voordelen: "New plane, friendly crew"
Nadelen: "Cramped seating, poor signage & boarding announcements"
Voordelen: "Like Kigali it was clean and efficient."
Nadelen: "Food is almost inedible"
Voordelen: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Nadelen: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Voordelen: "I like the overall service in the plane."
Nadelen: "I didn't like changing the boarding time."
Voordelen: "Planes were great and flight crew excellent."
Nadelen: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Voordelen: "Planes were great and flight crew excellent."
Voordelen: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Nadelen: "Too cold on the plane - way, way too cold"
Voordelen: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nadelen: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Voordelen: "Clean planes"
Nadelen: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Voordelen: "Crew were pleasant. The flight was comfortable."
Nadelen: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Voordelen: "The flight times were perfect and the seats were comfortable."
Nadelen: "The food was just ok"
Voordelen: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nadelen: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Voordelen: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nadelen: "Service & good landing"
Voordelen: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Nadelen: "Food needs to be addressed"
Voordelen: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Nadelen: "The rude flight attendant who was welcoming people to the plane"
Voordelen: "They have great food, amazing crew, great customer care.."
Nadelen: "No entertainment, some few crew members has a bit of an attitude."
Voordelen: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Nadelen: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "The crew was great and service and meals where wonderful"
Voordelen: "Same as the San Francisco to Istanbul leg. Great experience, just the effect of the flight delays and missing my connection."
Nadelen: "Better communication and assistance with luggage. I was told that my bags would automatically migrate to my new flight the next day, but they didn’t make it, and I am now in the process of finding them."
Nadelen: "Maby beter orhanisarion to printimg thicket fot baggess"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Nadelen: "Business class gets only one small lavatory."
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Voordelen: "Movie selection is great."
Nadelen: "Flight attendants seem undetertrained."
Voordelen: "Food, service, flight comfort"
Nadelen: "Seat selection got messed up and crew helped put us back together as a family."
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "Food was decent and the crew was great."
Nadelen: "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
Nadelen: "La cuisine est vraiment horrible"
Voordelen: "Food, service OK"
Nadelen: "Old plane, no TV, seats not comfortable."
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "The flight crew was friendly and kind."
Nadelen: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Voordelen: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Excellent service, great to see people smiling and happy to be there."
Nadelen: "Their WiFi is terrible."
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "They crew were very pleasant and polite. It was one of best flights I have had."
Nadelen: "They're wasn't anything I didn't like."
Voordelen: "Services and quality of food"
Nadelen: "Bit warm the plane"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Flight was supper comfortable and food was amazing Thanks to chef and pilot. Everything was good If I get good price again I will definitely fly with Turkish all the time :)"
Nadelen: "Very noisy plain . I could hear the air sounds only the bad thing was bothering me"
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Voordelen: "great pilots, professional staff."
Nadelen: "we were given the same pasta for all our meals, the food used to be soo good on turkish air! now they changed to having to pre- order online which we didnt know so got stuck with the pasta!"
Voordelen: "Free upgrades are great, unfortunately rare."
Nadelen: "More service with flight attendants walking around to offer drinks would have been better"
Voordelen: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Voordelen: "Great food!"
Nadelen: "The aircraft looks a little old."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "The touch screen did not work properly"
Voordelen: "Staff were polite"
Nadelen: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Voordelen: "I liked how generous they were with food and drinks"
Nadelen: "Free WiFi could have made the flight a lot better"
Voordelen: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Voordelen: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nadelen: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Voordelen: "Services is good ."
Nadelen: "Food can be better"
Voordelen: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nadelen: "I flew economy and all was good and appropriate to the level."
Voordelen: "The crew tried to be helpful but were equally frustrated with the ground crew."
Nadelen: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Voordelen: "Pleasant crew. Appropriate and efficiently served snack."
Nadelen: "Boarding and disembarkation were slow."
Voordelen: "The crew was informative"
Nadelen: "Inflight sandwiches"
Nadelen: "Flight got cancelled"
Nadelen: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Nadelen: "I congratulate the KLM crew!"
Voordelen: "Seat was comfy and spacious for economy class"
Nadelen: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Voordelen: "Very professional"
Nadelen: "Lost luggage"
Voordelen: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nadelen: "Food quality was not so good."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "Boarding was very slow."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nadelen: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "Not enough leg room"
Voordelen: "Gaps between seats are very narrow."
Nadelen: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Voordelen: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nadelen: "Boarding could be better"
Voordelen: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Nadelen: "old screens and entertainment system leg room to small"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Restrooms clean, decent food and drink, nice cabin crew."
Nadelen: "No complaints"
Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Voordelen: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nadelen: "No complaints about anything."
Voordelen: "Food and staff behaviour"
Nadelen: "Customer service"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Voordelen: "Nice flight, nice crew, and a nice experience."
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Nadelen: "Le menu est à améliorer"
Terrible! They refused to let me board because of new travel restrictions, then tried to charge me an additional 3,000 eu to rebook.
Voordelen: "It was a smooth flight and the crew were nice."
Nadelen: "Food could have been better. Plus a glass of wine/beer either sold or complementary wouldn’t hurt"
Voordelen: "The captain"
Nadelen: "Seat comfort"
Voordelen: "Crew was courteous"
Nadelen: "Better movies"
Nadelen: "Old plane - entertainment system did not have too many movies. Food was just okay"
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Voordelen: "The seat, the space, the crew and the window"
Nadelen: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Voordelen: "Service was great"
Voordelen: "Sericve level on the plane and staff attitude and addition new brand plane 787"
Nadelen: "Departure on time"
Voordelen: "Crew wasnice"
Nadelen: "Plane was old, toilet was disgusting no soap, no personal entertainment option. Food was ham and cheese no other options"
Voordelen: "Nice planes. On time. Very friendly crew."
Voordelen: "On time arrival"
Nadelen: "Translation speeches. Food uncooked. Bad entertainment"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Voordelen: "The flight was fine, overall okay. The food was good, especially dinner."
Nadelen: "The flight attendants were not very friendly. The media selections were fine but the sound was not good."
Nadelen: "The problem of unavailable variety of food at the plane"
Voordelen: "There is nothing I like when I travel with egypt air we lost our bag and finally they find it after 9 hours Really bad experience with egypt air"
Nadelen: "They need to really understand the difference betweeen the business and economy ppl pay extra to feel comfort and have a priority boarding but in EGYPTAIR business and economy is the same no difference"
Nadelen: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
Nadelen: "Lagos Cairo flight is very poor and old plane, and we had 2hours delay Cairo Dubai better plane but due to the delay initially another delay in Cairo"
Nadelen: "4 bags, agent charged me $100 for 12 # excess wt will no not allow me to repack to the lighter “other 3 bags 18 pounds light, total. I think a refund is in order."
Voordelen: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"
Voordelen: "Quick check in"
Nadelen: "Chairs legs do not extend enough"
Voordelen: "It was ok"
Nadelen: "It was ok"
Voordelen: "The seat was comfortable the boarding crew was so helpful"
Voordelen: "It got me there"
Nadelen: "No good movies"
Voordelen: "everything was good especially the timing and entertaining it all good."
Nadelen: "keeping to the time most especially."
Voordelen: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Nadelen: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Nadelen: "I didn’t like that the food and the service and the chairs the floor is not clean actually that was bad flying flying"
Voordelen: "Good meals, and plenty of beverages."
Nadelen: "The aeroplanes and Cairo airport are a bit outdated, compared to other airlines"
Voordelen: "Inflight entertainment"
Nadelen: "Leg room space."
Voordelen: "Direct flight, no other flights can do that."
Nadelen: "Air condition in airplane and Cairo airport was no good"
Voordelen: "Comfort, service."
Nadelen: "No wifi"
Voordelen: "Good service on board, better than average food, seat pitch better than average."
Nadelen: "Late departures, both flights. Incredibly small toilets on 737-800 (CMN to Cairo)"
Voordelen: "Sufficient leg room."
Nadelen: "Crew need more training. Entertainment need to improve."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "The timing is perfect"
Nadelen: "Maybe in the near future the airline should provided for chops and drinks that have less super on the plane.great service and kudos to the pilot and the crews"
Nadelen: "For this trip, there were no individual screens. All customers had to watch the same movies for a 5 hour trip."
Voordelen: "Upgraded to business class at the ticket counter for a very reasonable price- comfort and ease."
Voordelen: "Everything was amazing! Crew was so great and helpful. Movie choices were all amazing and modern!"
Nadelen: "Food was boring/bland."
Voordelen: "The flight was on time without any delay. The crew was good and helpful. Taking off and landing were good. Checking online was easy."
Nadelen: "Although I made check in online but the employees responsible for drop off luggage were not on the desk , so I had to stand for long time because there were only 2 descks working. Seat leg space is so narrow."
Voordelen: "The crew was very good. Helpful and friendly."
Nadelen: "I had no blanket, no pillow. I asked the attendant to get me a blanket and she passed me one that someone else was using."
Voordelen: "The crew whas nice but smill od airplane whas very bad"
Nadelen: "Upgrade the airplanes"
Voordelen: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Nadelen: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Nadelen: "length of the trip"
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
The blankets are nice and warm and the staff are very nice. Serving breakfast at breakfast time not dinner and just a snack for late night instead of a meal.
Voordelen: "I liked both the seat and crew service"
Voordelen: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Nadelen: "Background check your booking agencies and their agents."
Nadelen: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "Not having to wait 3 days for my luggage"
Voordelen: "The seats were very comfortable and generally this flight is comfy"
Nadelen: "The queue during boarding is very long, they need to add counters"
Voordelen: "on time"
Nadelen: "they woke me up in the middle of the night to give me food.."
Voordelen: "Excellent service and on time performance."
Nadelen: "Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time"
Voordelen: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Nadelen: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Nadelen: "Always delaying, catastrophic food."
Voordelen: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Nadelen: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Lots of leg room, pillows, blankets..."
Nadelen: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."
Voordelen: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"
Voordelen: "The customer service from crew members"
Nadelen: "The snacks"
Voordelen: "Oui j aime"
Nadelen: "the layover in Dublin was too long--longer than scheduled"
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "ET's on board crew is excellent. The food is great."
Nadelen: "Did not provide special meal although I called ahead to request it."
Voordelen: "The plane is spacious lost of leg room"
Nadelen: "can improve on the food"
Voordelen: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
Nadelen: "Food was sub par. Leg room limited."
Nadelen: "Bad plane flight was cancelled. Horrible experience."
Voordelen: "service very friendly"
Voordelen: "food and beer were fine"
Nadelen: "4 flights ,4 delays. poor customer service . every things is very slow ."
Voordelen: "I like the entertainment,but the quality is not quite good in Amharic part."
Nadelen: "The food is very bad."
Voordelen: "Spacious seats"
Nadelen: "80's airplane. Old. Seats not that comfortable, a bit dirty."
Nadelen: "Food can be improved."
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "Children running up and down isles screaming while I was trying to rest. I had to go to the rear of the plane to ask the stewardess to bring it to a stop. They should have stopped it BEFORE I had to ask them to stop it."
Voordelen: "Great service!"
Voordelen: "evry thing"
Nadelen: "no thing"
Nadelen: "We were delayed for 30 minutes, then for one hour, then they announced a delay for 3 hours. They changed the gate twice and the staff was not communicating what is happening and when we are supposed to board. Also, they did not add my miles for my connecting flight."