Nadelen: "On time boarding"
Voordelen: "For the price, Hainan is a good value."
Nadelen: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Voordelen: "Entertainment system"
Nadelen: "Poor connection"
Voordelen: "The flight was cancelled leaving me scrambling and paying extra to get to my destination."
Nadelen: "Do not offer a route that you are not going to or have approval to fly."
Voordelen: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Nadelen: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Voordelen: "Nice plane and crew."
Nadelen: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "Customs really fast"
Voordelen: "Nice crew and they spoke English."
Voordelen: "Economy class can’t be better."
Voordelen: "Great crew and good service"
Nadelen: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
Voordelen: "service minded because I am tall, so gave me a free exit seat without asking."
Nadelen: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Nadelen: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Voordelen: "Even though the communication in English was quite difficult with the majority of the flight attendants, one particular attendant was super nice and went to any length to take care of problems I and other non-Chinese speaking passengers experienced. Arriving in Beijing, I was worried about the proceedings as mentioned in the negativ comment box, but an employee from Hainan Airlines went to pick up passengers transferring to Seoul and take care of the check in process."
Nadelen: "Before boarding the flight, it was not possible to check in online to my connecting flight from Beijing to Seoul. I didn't receive the necessary information and even after I was told about it after calling an employee of Korean Air, I didn't work. The person I spoke with on telephon herself didn't understand, why the system didn't accept my attempt to check in online. That was quite bothersome since I could get a boarding ticket for my Korean Air flight beforehand. Normally I would have to leave the transit area, line up to check in, receive the ticket, go through all check-ups again and go to the gate of departure. My flight left just 2 hours after arriving in Beijing and at airports as big as Beijing, that could have been very close to not being able to make it in time."
Nadelen: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Nadelen: "When I arrived in Beijing Airport, I had to pick up my luggage and re-check in...... It was so not convenient for me since I need to catch another flights :("
Voordelen: "The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning."
Nadelen: "It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight."
Voordelen: "Food was quite good and there were plenty of TV and movie options to choose from. Little perks like warm washcloths before meals and a packet with slippers, an eye mask and a a toothbrush were a nice touch for an economy seat. Staff had a very helpful attitude."
Nadelen: "The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative."
Nadelen: "There was no vegetarian food."
Voordelen: "I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great."
Nadelen: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
Voordelen: "Business class service"
Voordelen: "Exceptional service"
Nadelen: "Food quality should improve"
Voordelen: "This was my second experience with H.A., the first being in February. The entertainment selections are quite extensive and I enjoy them, and they do a good job boarding people. Plus I like the comfort bag (sleep mask, ear plugs, toothbrush and toothpaste, etc.) that H.A. provides."
Nadelen: "I found this trip lacking. First, the gate at which we were to wait for the airplane did not have enough seats and so many people had to look elsewhere. Further, the lights were out, giving a shadowed, unused-like quality. Fortunately boarding took place relatively quickly, but I was very disappointed with the arrival at the gate. I look forward to the meals that H.A. provides during the flight, but neither the dinner nor the breakfast main meals were tasty. I've had four trips now -- to and from China twice -- and this was by far the worst. I hope it is not repeated, H.A. really did a good job on my flight to the U.S. in January 2017. Further, the seat felt cramped and it was hard to relax. But the main problem was that H.A. actually ran out of soda towards the end of the flight, which was a real negative given that many of us were thirsty at that time. I found the show of sympathy from the Chinese flight attendant rather forced on this issue. NOT good."
Nadelen: "Our flight to beijing was delayed. Hainan airline was promised to arrange the hotel after our flight landed in Beijing airport. I wait over 2 hours, by the time they told us that they couldnt arrange the hotel for us, it's already 3 hours after. Eventually，I received a 200RMB compensation to find myself a place to stay, which caused me 1300RMB at the end."
Voordelen: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
Voordelen: "Food was ok. And Airplane is pretty new nd clean."
Nadelen: "Connection!!! I did transit in Beijing to Mongolia. I even didn t realise Hainan airlines land in totally different terminal which is way far from main interbatinal terminal. I needed to take out all my suitcases and need to go terminal 3 international airport that is very far from where Hainan airlines landed to take my next flight. How sites can sell ticket like that without notice and warning!!!!!! Ver bad connection."
Voordelen: "The seat was okay, and the food was nice."
Nadelen: "Plane arrive very late, and I have to wait quite a long time for lift off. Due to late arrival, they ask me to wait 24 hour to take next flight to Bangkok. They bring me to free hotel, but the hotel was not good. Also, Hainan Airline is located in Terminal 2, not 3 which is quite old and ticketing and translating was annoying... this was my worst flight experience ever....."
Voordelen: "Because your BOS departure was several hours late, you arranged free lodging in PEK for the overnight connection. This is superb and first rate service."
Nadelen: "Departure in BOS was several hours late."
Voordelen: "The seat is ok"
Nadelen: "The first flight was canceled with no reason. No one sent me a notice and we had to beg the crew to find us a different airline to fly with. There was dellay in both flights. Will think twice next time before buying a ticket with Hainan Airlines"
Voordelen: "The crew, the crew, the crew... On both of my transpacific flights, I had two female crew members, unfortunately I did not get their names, that were attentive, kind, and did everything they could to make the passengers as comfortable as possible."
Nadelen: "Flights were delayed but I made the connections no proboem."
Nadelen: "Wifi is not available. It said wifi is available but later I was told only the business seats or higher level seats can enjoy it. 2h Delay without any compensation which made me go to U.S.A. without my baggage."
Voordelen: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
Voordelen: "Very accepting and respected"
Nadelen: "Everything is fine"
Nadelen: "Went to check in early and was informed that a visa was required to enter mainland China. Was not informed of this when I left San Diego with a final destination point of Beijing. Was not allowed to board flight at all. Should have been informed upon booking flight what travel documents would be required to complete the flight. Staff was nice enough trying to help reconcile the issue but the it was too late"
Voordelen: "Too little times, the stewards provided water"
Voordelen: "The staff was pleasant."
Nadelen: "This was a SZX-PEK-SJC flight. It is irrational to demand a passage to pick up bags in Beijing's Terminal 2 and carry to Terminal 2 and re-check for the flight to San Jose. Very poor system."
Voordelen: "The ticket is cancelled by the agent in Kayak."
Nadelen: "The ticket is cancelled by the agent in Kayak."
Voordelen: "Relatively polite staff"
Nadelen: "Can't use phone on plane regardless of whether the plane is taking off, landing, in the air, or if the phone is airplane mode. Connecting through China without a visa results in a lot of raised eyebrows. Don't be surprised if you find yourself frequent pulled aside in security checks and spend upwards of ten minutes trying to get sorted out. Chinese airports are different than western ones. Trying to come to terms to this wouldn't be so bad if not for the fact that China bans google, so there isn't any easy way to check online to understand how they operate. Generally just not very welcoming."
Voordelen: "The accommodations on the airplane were comfortable and fine."
Nadelen: "My luggage never made it to Tokyo. I have tried calling lost and found multiple times but nobody ever picks up. I have emailed them multiple times with no response. Everything I brought for my 2 month trip in Japan was in there. This has brought nothing but stress. I just want some sort of answer."
Voordelen: "All things"
Nadelen: "Stewardesses service and English language skill"
Nadelen: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes."
Nadelen: "my luggage had to be claimed in Beijing and re-checked in instead of claiming it in the destination. My flight from Kunming to Seattle (transition in Beijing) were all with Hainan and I am not sure why they do not check my luggage in Kunming all along to Seattle."
Voordelen: "I can now see that you connect XIY to that flight in PEK everyday with almost NO TIME to get the passengers to the connecting flight. I ca,,Ed 24 hours in advance to get a seat assignment. You told me it has to be 48 hours, and so I would have to get the PEK-ORD seating when I arrive the next day at XIY airport. At XIY you told me, that I would have to get the seat assignment at PEK when I arrived. It was after that, that the madness began! I arrived at PEK on time, but because you DID NOT check my bags through to ORD (like any sane airline would), you forced me to wait for my 1 checked on bag. While waiting, the hainan agent kept asking me with nicreasing urgency, "where is your bag"? COME ON - you people control that, I cannot do anything to speed up my bag. It is YOU that have to do that (that is incredibly stupid for you to put pressure on me for my bag arriving quickly!!!!). After my bag arrived, we literally RAN the entire length of the airport. My health is not good enough to do that, yet you pushed me and damaged my health for the entire day!!!!! Finally you handed me my ticket LITERALLY 1-minute before your system shut down ticketing!!!!! Of course, I had NO CHANCE to choose my seat. I am an American that works in China. I respect and very much like my Chinese workmates, but that fact and truth is that as far as China has come in the 20 years I have been working with her, there is still a very long journey ahead for her to provide consistent first world service. However, it was clear to me that your entire company understands this terrible situation you put your Xian customers in, and yet you think it is just fine to do that to them. My situation, must happen regularly as all the flying variables have to align perfectly for that connecting flight to be able to not have to run for the gate. Certainly it is impossibl, to choos your seat other than calling you more than 48 hours in advance. As a result, I was pigeonholed into a middle seat between two strangers into a seat so small, that ONLY a small child could sit in them for 12 hours and not be severely uncomfortable. Bottom line: SHAME ON YOU!!!!! I wil never ever never ever fly with you again. Which mean I have now put hainan and China eastern on my personal no-fly list. Just shameful you would do this to you honest paying customers. You do not deserve to have any loyalty from anyone!!!!"
Nadelen: "After I got on the flight, the flight attendant, Jessica! Went out of her way to help me. She is too good for you Hainan!!!! You do not deserve such a lovely and wonderful employee!!!!!"
Voordelen: "My special vegetarian food was not offered but the staff did their best to substitute my missing meal with what they had."
Horrible immigration experience at ABU DHABI. A lot of mismanagement.
Voordelen: "Crew members were very helpful and pleasant. The food was excellent and nicely served."
Nadelen: "The lie flat seats were narrow and not very comfortable."
Nadelen: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Nadelen: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
Voordelen: "Super easy check in. Good air hosting staff."
Nadelen: "Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers."
Voordelen: "is nice flay"
Nadelen: "they are ok"
Voordelen: "The service was good"
Nadelen: "At abudhabi there was no sitting available, while waiting for connecting flight, and saw people spitting in the airport lounge, it was unsanitary. Why ethihad donot enforce cleanliness in the lounge."
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "Good crew"
Nadelen: "Service could have been better"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Nadelen: "Food can be better."
Voordelen: "Planes were good with good leg room"
Nadelen: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."
Voordelen: "Plane was clean especially bathroom, chairs were comfy, good entertainment options"
Nadelen: "It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables"
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Voordelen: "My first meal offered a lamb and rice dish with carrots and currants that was most tasty, while the second meal included a nice vegetarian rice dish. They were both very good and a good introduction to the wonderful food of the Middle East."
Nadelen: "I had an issue with the sound on my entertainment unit that caused it to stop every time I paused a viewing. I had to exit then return to the show, which restarted where I paused it, but it was annoying. It also would have been nice to have a solitaire card game to play online. Overall, though, the variety was well thought out."
Voordelen: "Vegetarian meal."
Nadelen: "Due to the delay of the first flight, I had to run until my heart aches to catch my second flight in time. Not many people spoke English"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "Good sized seats and new aircraft, AUD airport is very pleasant and customer friendly. The vegetarian snack sandwiches are very delicious. I wish if they could offer them in every meal and to toddler passengers."
Nadelen: "I buzzed the light for service 3 times and not once did the attendant come and check on my needs. Our attendant was not customer friendly- infact I don’t recall her smiling once throughout the 13 hour journey. Overheard her being stern and rude with other passengers. I specifically asked the crew to deliver my stroller in AUD for transit since we were flying the next day and they didn’t fulfill our request. Luckily AUD airport has strollers so we used one and took it to our hotel. The fact that Etihad doesn’t provide hotel accommodation for 14 hour transits is beyond ridiculous. Really disappointed in this lack of arrangement for long haul flights."
Voordelen: "The air hostess was very helpful .I had a problem with my seat and she arranged for a seat where I was and remained comfortable throughout my flight to Washington. Love"
Nadelen: "The food. I had asked for a Hindu meal. It seemed I got a diabetic meal which was devoid of taste. It should have been normal. I think Etihad misunderstood Hindu meal with Jain food,where they don't use spices,onions,garlic etc."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Voordelen: "Excellent flight crew, remarkably comfortable seating—every aspect of the trip was above my expectations"
Nadelen: "Absolutely nothing"
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Nadelen: "A bag was lost at Ahmedabad airport."
Voordelen: "Didn’t like anything. Only thing decent was the boarding."
Nadelen: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Voordelen: "Goodbye excellent"
Nadelen: "Thé cancelled m'y ticket. When I reach Séoul air port they have to call tout airseychelles.com and rebook ticket do I have to run With air hôtesse to the plane to catch it.lots of stress"
Voordelen: "Food was good."
Voordelen: "I liked the speed of the journey"
Nadelen: "delayed flight passenger management of frustrated customers no compensation no apologies care of customers after long delay"
Voordelen: "Good food and vegetarian options"
Nadelen: "Not very good movie options"
Nadelen: "I wasn't able to take the flight for the reasons mentioned above."
Nadelen: "Again very. Very badly treated by etihad people"
Nadelen: "Staff is rude. No efforts to make the customer feel comfortable. Just get the money and disown attitude."
Voordelen: "Crew members went above and beyond but they can only do so much with what they are provided with (food was horrible)"
Nadelen: "Food, Woren out seats."
Voordelen: "I am extremely thankful for the service of ETIHAD Airline crew for their service. It was my very first time flying Etihad Airways and I was wearing a knee brace due t an injury yet the crew was able to accommodate me to a seat that had more leg room. Kudos to the staff and the airline crew for the great job they have done."
Nadelen: "Food is getting boring. Chicken fish or beef every time. Plane was old. Entertainment choice not good. Crew forgot to bring wine for the main course. It's about 50% of the standard of the A380."
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "They didn't allow carry on bag even it's 2 CM higher. Good was very poor, check in was nasty and too much long waiting lines even after web check in. Customer responsive ness was worst part"
Nadelen: "Luggage policy, ended up going in line 4 times."
Voordelen: "Etihad was efficient and punctual, as expected."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Voordelen: "The food was delicious (there was lamb at multiple meals) and the flight attendants had everyone close the windows so as to help with the jet lag."
Nadelen: "I had a lot of issues with Etihad this trip. First, they changed our return date no less than 3 different times, one of them by more than 2 days. Then, they wouldn't allow us to pick up our checked luggage for our layover in Abu Dhabi because it was under 24 hours long. Unfortunately, while we made our connecting flight the next day, our luggage did not. We ended up spending 3 days without luggage, and ultimately went to the airport ourselves in order to make our tour."
Nadelen: "Seating was not so comfortable"
Nadelen: "Impossible to contact on phone. When trying to change seats online but could not, I tried to contact on phone. Not possible at all. Finally had to do in airport when not many choices are not available"
Voordelen: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Nadelen: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("