Voordelen: "For the price, Hainan is a good value."
Nadelen: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Voordelen: "Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day."
Nadelen: "The flight was delayed for more than two hours. Upset with it."
Nadelen: "Poor connection"
Voordelen: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Voordelen: "Great crew. Food. Lay flat bed."
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "Customs really fast"
Voordelen: "Crew is nice!"
Nadelen: "The screen/entertainment is totally not working, and it’s not only my seat, it’s more than 4 seats not working just around my area and the crew cannot fix it. So we spent 12-13 hours without anything to watch or listen. The crew told us such Boeing 787 international flights in Hainan airline was used to run China domestic lines and the entertainment system was ruined by Chinese older passengers who do not know how to use it, but this sounds like a really stupid excuse for what happened, because there is no visible damage to any hardware of the entertainment system. I’m not suggesting taking Hainan airline until they fix this issue. By the way, on my return flight, my entertainment system works fine, but there is one person who sit in the front row had bad luck. Again, this is not occasional insident, it’s happening widely in this route."
Voordelen: "The company seems to be good based on their tv advertisement."
Nadelen: "Seems like the crew doesn’t pay attention to people who does not speak mandarin or don't want to pay attention to a different race, gender or color of people. They kept at minimum contact as possible even neglect to collect the snack rabish until called by their fellow Chinese who asked for that to be removed."
Voordelen: "The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip."
Nadelen: "We had to disboard on the tarmac and be bused to the terminal."
Voordelen: "The food."
Nadelen: "Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this."
Voordelen: "service minded because I am tall, so gave me a free exit seat without asking."
Nadelen: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Voordelen: "Crew services were excellent , boarding on time"
Nadelen: "The seats we’re little bit tights also the food wasn’t so Good because not for foreigners taste it’s chinese way."
Nadelen: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Voordelen: "Everything was poor"
Nadelen: "All things"
Voordelen: "Food was good, people were nice, plenty of space to stretch"
Nadelen: "pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up."
Nadelen: "There was no vegetarian food."
Voordelen: "I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great."
Voordelen: "Great service"
Nadelen: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
Voordelen: "The crew was very courteous and helpful"
Nadelen: "Headphones provided didn't work very well"
Voordelen: "Business class service"
Voordelen: "We have a 4-month old boy and getting to preboard was nice. The crew was great, letting us move about with freedom, and helping with finding bathrooms with changing tables, etc."
Nadelen: "There were at least several other babies besides ours on the flight, and only two bassinets available. We would've appreciated more options, and in the future will look for airlines/flights with better accommodations for infants. Music and movie selection wasn't as good as some flights we've been on."
Voordelen: "Exceptional service"
Nadelen: "There was no allowed use of smartphones at all so I was not able to watch my personal movies. Additionally, the Hollywood movies on my in-flight entertainment system provided by Hainan Airlines did not work. When I asked the flight attendant, I was only told that it didn't work."
Voordelen: "Loved the headrests and the kind crew. The pilot helped us recollect our lost time from a layover by really putting the petal yo the metal in the sky. I appreciated that!"
Nadelen: "Not much room for knees. Not a very good selection of movies."
Voordelen: "This was my second experience with H.A., the first being in February. The entertainment selections are quite extensive and I enjoy them, and they do a good job boarding people. Plus I like the comfort bag (sleep mask, ear plugs, toothbrush and toothpaste, etc.) that H.A. provides."
Nadelen: "I found this trip lacking. First, the gate at which we were to wait for the airplane did not have enough seats and so many people had to look elsewhere. Further, the lights were out, giving a shadowed, unused-like quality. Fortunately boarding took place relatively quickly, but I was very disappointed with the arrival at the gate. I look forward to the meals that H.A. provides during the flight, but neither the dinner nor the breakfast main meals were tasty. I've had four trips now -- to and from China twice -- and this was by far the worst. I hope it is not repeated, H.A. really did a good job on my flight to the U.S. in January 2017. Further, the seat felt cramped and it was hard to relax. But the main problem was that H.A. actually ran out of soda towards the end of the flight, which was a real negative given that many of us were thirsty at that time. I found the show of sympathy from the Chinese flight attendant rather forced on this issue. NOT good."
Voordelen: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
Nadelen: "the ticket counter would not give us our boarding passes. With a flight at 7 am and at the counter at 5 am the counter said we were too late. However, we watched as they kept giving others, the Chinese citizens, their tickets. They then walked us to the other side of the airport and left us at a China southern counter and told us to purchase all new tickets. For three hours we negotiated with them that we already had tickets. In the end, Hainan would. It grant us any. Parsing passes. We missed our flight and had to purchase new tickets through China Southern."
Voordelen: "Food was ok. And Airplane is pretty new nd clean."
Nadelen: "Connection!!! I did transit in Beijing to Mongolia. I even didn t realise Hainan airlines land in totally different terminal which is way far from main interbatinal terminal. I needed to take out all my suitcases and need to go terminal 3 international airport that is very far from where Hainan airlines landed to take my next flight. How sites can sell ticket like that without notice and warning!!!!!! Ver bad connection."
Voordelen: "The seat was okay, and the food was nice."
Nadelen: "Plane arrive very late, and I have to wait quite a long time for lift off. Due to late arrival, they ask me to wait 24 hour to take next flight to Bangkok. They bring me to free hotel, but the hotel was not good. Also, Hainan Airline is located in Terminal 2, not 3 which is quite old and ticketing and translating was annoying... this was my worst flight experience ever....."
Nadelen: "FLight was delayed and transfer desk was unable to manage"
Voordelen: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
Voordelen: "Very accepting and respected"
Nadelen: "Everything is fine"
Voordelen: "The staff was pleasant."
Nadelen: "This was a SZX-PEK-SJC flight. It is irrational to demand a passage to pick up bags in Beijing's Terminal 2 and carry to Terminal 2 and re-check for the flight to San Jose. Very poor system."
Voordelen: "Cabin crew very professional"
Nadelen: "Checked 2 bags in Guangzhou. Waited over 1 hour in Beijing for bags. Only the smaller bag arrived. Baggage check desk says the larger bag did not get on plane because malfunction of computer tag. My missing bag will come on next flight to Beijing but will not make it in time for my departing plane to Seattle per baggage clerk. A missing bag was filed w Hainan Air. No attempt was made to correct the situation by Hainan. Alaska air was much more helpful even though the situation was caused by Hainan!"
Voordelen: "The ticket is cancelled by the agent in Kayak."
Nadelen: "The ticket is cancelled by the agent in Kayak."
Voordelen: "great food, excellent service.unbelievable cheap price"
Nadelen: "I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill."
Voordelen: "Very smooth flight, safe Good food, confront set."
Nadelen: "The food, set, the service."
Voordelen: "Love the lie flat seats."
Nadelen: "We arrived early for our flight, but the check in counters don't open until 3 1/2 hours before the flight. So we had to wait for 2 hours to check in and get boarding passes so we could go thru security and get to the business lounge. The food In the lounge was very good. The food during the flight was poor. Couldnt plug in my cpap during the flight, so couldn't sleep."
Voordelen: "The stewardesses on board were not very friendly at all in general. For some reason one stewardess continue sending bottled water to a passensenger sitting next to me along the way from San Jose to Beijing but not one time she would ask me if I need water at all as I sat at the aisle seat Ava the other passenger getting the special attention was at a window seat."
Nadelen: "Bathroom was dirty and not enough tissue paper. Favoring to certain passengers on board and not having any courtesy or caring for other passengers. Foods were mediocre and not supplying to the passengers at the departure location dinner time; instead of providing to San Jose dinner time at 7pm but the meal was provided at 1am after the midnight."
Nadelen: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes."
Voordelen: "Crew was friendly and patient"
Nadelen: "Food was really bad. I requested vegetarian. Felt like it was just a last min throwing something in. Not prepared with care and attention. the second meal was just a couple of cold pancakes and that was it!"
Voordelen: "Cleanliness of the cabinet as the first impression."
Nadelen: "So many interruptions from the crew, repeatedly drew guests' attention for even minor things. Leg space really small, baby crying, flight attendants not very professional."
Nadelen: "my luggage had to be claimed in Beijing and re-checked in instead of claiming it in the destination. My flight from Kunming to Seattle (transition in Beijing) were all with Hainan and I am not sure why they do not check my luggage in Kunming all along to Seattle."
Voordelen: "Ground staff and hospitality"
Nadelen: "Food could have been better for vegetarians"
Voordelen: "The service, the service, the service. The ladies in business were just lovely, and good. The lounge and check in seamless. All of above far superior than US carriers for flights to China."
Nadelen: "The Business seats, not so great. Very narrow, and I am not a fat American. I am 6-3 however, and in the flat position, I did not fit.. had to turn on side. And the seat are not well cushioned. Not much storage. Video screens too far away. Video entertainment screen very tough to navigate. Selections of US movies sub standard, even more so with TV shows. Oh, the service, while great,, need to ssk sbout drinks more - and - please... start chilling your beer, champs, white wines and soft drinks."
Voordelen: "Guangzhou airport service is good."
Nadelen: "Wait a long time to get luggage, and need to walk 15min from T1 to T2 to connect flight."
I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.
Tout était parfait en accord avec mon classement…. La prochaine fois je voyagerai avec un autre classement sur cette compagnie. L’équipage était parfait tres souriant et accessible. Merci
Plus d'une de retard à l'arrivée à Bangkok sans explication. Ma valise égarée . Le repas très moyen comme maintenant très souvent en classe éco en devient un détail. La valise égarée est un gros problème et après 24 heures, aucune nouvelle
L’avion avait presque 3H DE RETARD !! J’ai raté mes train à Paris et à bordeaux et j’ai dû racheter mes billets de train !!!!!
Embarquement désordonné Retard d’une heure du vol
L'embarquement a été un peu désorganisé mais le voyage a été excellent à tous points de vue L'équipage, le confort et les services irréprochables ! Bravo à l'équipage Lufthansa (Munich -Montréal ) vous méritez toutes mes félicitations !!! ❤️
C'est pour la première fois en 18 ans d'expérience que la compagnie Lufthansa (Air Dolomiti )ne accorde pas un petit menu pour un si long voyage transatlantique dans lequel j'ai payé 2300 dollars, juste une bouteille d'eau. Il s'agit du trajet de Cluj à Munich et de Munich à Cluj J'ai choisi la compagnie Lufthansa pour ces services, il n'est pas normal que ceux qui voyagent de l'autre continent ne reçoivent pas de collation en profitant de la pandémie. Quand on a payé le double du billet!!!! Merci infiniment!
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
improve services on board
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Nadelen: "seats were very uncomfortable"
Voordelen: "Crew was nice"
Nadelen: "The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you"
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Everything except the seats . Need to book business class"
Nadelen: "The seats were too small"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Facilities for short connections.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The seats were so comfortable"
Voordelen: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Nadelen: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Voordelen: "The plane size & comfort was excellent. The staff were very friendly"
Voordelen: "Services is good ."
Nadelen: "Food can be better"
Voordelen: "Impressive service... amazing crew, very friendly and professional"
Voordelen: "Flight and the crew!"
Nadelen: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Voordelen: "Excellent crew, good food & movie selection."
Nadelen: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Nadelen: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Voordelen: "The crew"
Nadelen: "Seat comfort"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Friendly staff"
Nadelen: "Security check at gate; No priority"
Voordelen: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nadelen: "Less legroom, storage space, bad food, few movie options."
Voordelen: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Nadelen: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Voordelen: "Crew was very friendly. Nice that wine was served without charge."
Nadelen: "Announcements from the cockpit were hard to hear. Food has been better in past."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Nothing special"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nadelen: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Nice crew; clean plane; decent dinner"
Nadelen: "No entertainment system; insufficient knee space"
Voordelen: "We got a meal for a 1h flight only"
Nadelen: "No entertainment but normal for this type of flight"
Voordelen: "Good service onboard, good food. On time."
Voordelen: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nadelen: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nadelen: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Voordelen: "The staff was very helpful and professional. Promp response to calling for attention."
Nadelen: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Nadelen: "Bit cramped for space"
Voordelen: "The flight crew was nice. Plane departed/arrived on time."
Nadelen: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Voordelen: "Flight crew; legroom even in cheap seats."
Nadelen: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
L accueil , le service, la restauration tout!! au top!!!
support vidéos et des services en panne. pas de solution proposée par l'équipage. équipage désagréable.
Le gros point noir : quand on fait le check in en ligne, les places sont attribuées de façon aléatoire de façon à ce qu'une même famille soit séparée afin de faire payer très cher le placement si on veut être regroupé. Et ce, avec énormément de places disponibles à côté. Nous étions 3 ,il y avait plein de places à côté mais il fallait payer pr les avoir ce que nous n'avons pas fait.Nous avons donc ete séparés .scandaleux !!!
Both our US flights were cancelled ( BWI to JFK and PHL to DCA). For JFK, they were able to rebook us on a British airlines flight but arriving at our Athens destination much later. We sacrificed a day of sightseeing because of this. For return to DCA, they could find no alternative option same day, only a possible next day in late morning. We opted to take the train home. Needless to say, we are not happy with AA stateside service
Ponctualité du vol mais embarquement très long à Helsinki
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
The flight was very comfortable but we ended up paying an extra $300 more for each ticket for seats and baggage. We should have been told in big bold letters that there would be extra charges for everything else.
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent
Nadelen: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Voordelen: "All is great."
Nadelen: "Nothing is not good."
Nadelen: "Repas gratuit"
Nadelen: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."
Nadelen: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Voordelen: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Nadelen: "Food a bit bland and uninspired"
Nadelen: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."
Voordelen: "Was on time! Not croweded!"
Voordelen: "Food and entertainment is good"
Nadelen: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Nadelen: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Voordelen: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Nadelen: "I wish there was a bigger choice of classical music in the entertainment program."
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "The meal that they served was great."
Nadelen: "The leg room for someone that is 6ft 4in is not the best."
Voordelen: "Business class consisted of the same cramped seating as economy. No entertainment at all for the 6+ hour flight. Horrible food."
Voordelen: "Service was good"
Nadelen: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Nadelen: "No audio."
Voordelen: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Nadelen: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Voordelen: "Le service. Et le confort"
Voordelen: "Entertainment, quick de boarding, food tastes good, free drinks"
Nadelen: "Extra long boarding process and the air conditioner was broken. We sat there like that for at least 30 minutes. Also, the airline had overbooked so we weren't able to check in the day before and pick our seats. That was a huge inconvenience."
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "Movie selection ok."
Nadelen: "Minimal coach legreeom even for an average-height passenger."
Voordelen: "Crew was fine"
Nadelen: "Seats are uncomfortable. They lean too far back too so that if the person in front of you is reclined all the way, you're quite uncomfortable. I was able to view the TV screen in front of me better than my own because the person in front of me was completely reclined."
Voordelen: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Nadelen: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Voordelen: "Headset did not work properly overall it was great"
Nadelen: "Headset receptacle did not work properly I could only hear in left ear"
Voordelen: "Seats larger and more comfortablethan 3xpected."
Nadelen: "Food and drink overpriced."
Voordelen: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Nadelen: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Voordelen: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Nadelen: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Très chaud dans l'avion. Ventilation inadéquate.
En plus articuler l’arrivée. 1h15 avant que l’avion ouvre ses portes et 1h20 pour récupérer la valise
Ok y a su un retard de 25 minutes. À bord, le service était en français, mais la correspondance est uniquement en anglais. C’est à déplorer. Aucun repas, aucune collation servie. La sélection de films est excellente. Pour le reste, tout était très bien. Jacques Lépinay
C’est un petit trajet Une bouteille d’eau et un chocolat suffit déjà
Voordelen: "Personnel parfait"
Nadelen: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"
Voordelen: "L’embarquement s’est fait très rapidement"
Nadelen: "Retard du vol. Deux en deux (retard le 4 octobre pour l’Islande et le 19 octobre, retard pour Montréal). Des agents de bord qui ne parle pas un mot de français pour un vol en direction de Montréal. C’est inacceptable et c’est régulier sur air Canada. Je suis vraiment déçue de cette compagnie et je vais essayer d’éviter le plus possible."
Voordelen: "Très bonne compagnie"
Nadelen: "un avion un peu plus moderne"
Nadelen: "My wifi was not working for the entire trip!"
Nadelen: "Retard pour embarquement, aéroport pas facile très très longue distance à faire plus contrôle supplémentaire failli pas le faire malgré une heure trente d’escale prévu. Transport par autobus pour l’avion... ouf pas reposant et vol super plein pas d’espace pour bagages cabine"
Voordelen: "Tout était bien service excellent"
Voordelen: "Personnel impoli"
Voordelen: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Voordelen: "Les sièges sont bien pour dormir"
Nadelen: "Les agents de bord auraient pu être plus directs avec une passagère dérangeante en lui demandant de bien se comporter afin que je puisse dormir."
Nadelen: "L'agent de bord ne parlait pas français et il faisait très froid dans l'avion"
Voordelen: "Vol Bucarest-Montreal. L'equipage mega gentil. On est arrivé avec 30min plus tot que prevu"
Nadelen: "Le confort - 9h dans un siege en survolant l'Ocean (tu vois rien) et aucun ecran pour te dire ou t'es, aucun aucun ecran pour divertissment, tu peux louer une tablette à 10$ pour avoir les films et un peu de divertissment. Mais il y aurait aucun probleme si le prix du vol etait à 50% que le vol Lufthansa avec le confort necessaire. Comme j ai dit c'est un low cost à prix normal et je ne trouve pas normal."
Voordelen: "Ils se sont quand même occupé de nous afin Que nous puissions mettre nos bagages à bord et prendre notre vol...... juste à temps...."
Voordelen: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Nadelen: "Significant delays in the flight. I seem to always have poor on time service with Air Canada. And not one apology, which is the least you would expect from a company in the service industry."
Nadelen: "Retard d’une heure"
Voordelen: "à l'heure"
Nadelen: "Les appareils utilisés pour Québec Montréal et vice verso, sont bruyants au maximum. Ils sonnent la tôle."
Voordelen: "Personnel courtois. Possibilité d’apporter nos repas. Ponctualité des vols tant à l’allée qu’au retour."
Voordelen: "Embarquement rapide"
Nadelen: "confort de l'avion"
Voordelen: "Avion spacieux"
Nadelen: "Nous n avons pas eu de petit déjeuner"
Voordelen: "Embarquement rapide et bien organisé. Avion propre"
Nadelen: "Nous n avons pas eu réellement de quoi manger pour le Midi. Juste un mini sandwich"
Nadelen: "J'aurais apprécié au moins une petite collation sur un vol de cette durée."
Voordelen: "LITERALLY NOTHING Trashiest airline in the world"
Nadelen: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Voordelen: "Le personnel est gentil. Les activités se sont déroulées rapidement. J’ai pu avoir de l’aide facilement pour l’enregistrement aux bornes. Johanne Leduc"
Nadelen: "Flight was delayed and left 2 hours late."
Nadelen: "Pas de place, pas de nourriture inclus, retards dans les vols, bagage perdu. Un cauchemar!!!!"
Nadelen: "Pas de place, pas de nourriture inclus, retards dans les vols, bagage perdu. Un cauchemar!!!!"
Voordelen: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Nadelen: "Nothing... Can't exactly shorten the distance."
Voordelen: "Le vol était à l’heure précise"
Nadelen: "Pas de cuillère pour manger ma soupe et la bière était chaude"
Nadelen: "I never made it to EWR. Due to an inch of snow in Toronto, my flight was cancelled. I didn't find out until I landed in Toronto. There was no rebooking automatically like on other airlines. Once I did rebook, agent gave me wrong information and made me wait over an hour. I did get home, taking uber from a different airport. But should have been easier."
Nadelen: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Nadelen: "left with 2 hours delay because the fuel was not ready. Then we had an unexpected landing in Vancouver to change flight crew. That meant an additional 2 hours of delay. Finally we accumulated 2 more hours of delay. The final total was 6 hours of delay for no clear reason."
Voordelen: "The tvs are awesome! They are new and have touchscreens that are actually well designed and can scroll etc. Resolution and sound are great, so I actually feel like I watched my movie and didn't just look at moving blurs with half the dialogue missing. Also the USB ports are great. And the brownie with the meal was delicious."
Nadelen: "Only one meal on a >9 hour flight, plus one snack which was an uninspiring-looking rectangle of cold pumpkin loaf (it tasted good, but after 7.5 hours in the air it'd be nice to get something more appealing). Other airlines give two meals. It's ridiculous that Air Canada insists on being so stingy with the food."
Nadelen: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Nadelen: "45minutes pour mon fauteuil"
Voordelen: "Le vol s’est bien deroulé dans les temps requis (un peu en avance actuellement) et il y a beaucoup de films disponible avec sous-titrage. Le personnel aurait pu etre plus sourisnt mais c’est bien"
Nadelen: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Voordelen: "Nice crew and service, I ate all the food :) lots of new movies !"
Nadelen: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Voordelen: "Fast flight with no delays"
Nadelen: "Very old entertainment unit, slow touch screen, confusing interface. Very tight seats that were not very padded. Overall uncomfortable"
Voordelen: "Good meals and services with beverages"
Voordelen: "Excellent service in business class: attentive, cordial, not intrusive."
Nadelen: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Voordelen: "Food was good. Flight staff was pleasant."
Nadelen: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."
Voordelen: "Le service était excellent"
Voordelen: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Nadelen: "Not enough bathrooms on this plane, constant line for bathroom."
Voordelen: "the team helpful"