The seats are angled in upper class a bit uncomfortable and the Tv screen could be larger.
2 eme vol avec delta et 2eme incident avec les écrans. Repas vraiment mauvais. Carottes impossible à manger car dures et blanc de poulet entier impossible de couper ! Obligée de manger à la main sans parler d’un surplus de poivre. Sinon personnel très sympathique.
très bon accueil de l'équipage
premier vol avec virgin atlantic , très satisfaite, personnels au sol et en vol très agréables. Check in en ligne 24h à l'avance facile et efficace, Procédure d'embarquement facile à l'aeroport de Los Angeles, une très bonne surprise pour un rapport qualité -prix excellent.
Empêché de prendre le vol car connexion avec jet blue (vol intérieur) annulée. Pas de possibilité de remboursement Les compagnies us se rejettent la faute… On est bien aux us.
le service est agréable et le confort suffisant, malheureusement les repas sont médiocres !
Impossibilité de choisir son siège au moment de l’enregistrement. Personnel de cabine peu aimable.
L'arrivée tardive du vol nous a fait raté la correspondance avec perte toujours en cours des bagages. Nuit à Londres avec 24h de perdues. Très mauvaise expérience.
ne jamais voler avec Virgin en partage avec une autre compagnie
The Airbus A330 used on this leg needs to be refurbished. The seats are all damaged, the in-seat power did not work (both 110v outlets and USB outlets) - the IFE screen looked like it was about 10 years old and would not stay unfolded, it just kept flopping down. At one point the flight attendant offered to "fetch some tape" to hold it in place for the flight. I felt very bad for her that she had been put in a position where this was even a reasonable suggestion to have to make.
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Have traveled with V.A. to Florida for over 15years. Unfortunately post covid or flights were disappointing. We really miss the Jumbo as the new planes are smaller & grotty. We traveled out “first class” - it was anything but first class. There is now a third row of seats and the bar that had been in the first class cabin was gone. They ran out of meal choices- cobbled together a cream tea as they ran short of those too. There were no small bottles on the way out. The only thing pleasant about our outward journey was the staff who were lovely. Our return journey was Premium Economy, it was 100 times worse. The food was disgusting & once again they ran out of meal choices. There were no snacks ( pretzels) with our drinks - this time there was only two pleasant stewardesses the rest were “unfriendly “ bordering on rude!! We used to get a nice bottle of water in the back of our seats - pre covid these bottles had shrunk to half size & now non existent? We were offered a plastic cup of water- which we had to sit between our seats when the lights went out & unseen after several hours - got knocked over!! This never happened with the bottles? To add insult to injury Virgin have switched the Orlando flight to Edinburgh- we flew over Glasgow on the way out & the way back and spoke to several people who were just as unhappy as we were- what was wrong with Glasgow? Honestly Virgin have lost the plot- old aircraft -( on the way home) unpleasant Manchester crew ( what’s wrong with a Scottish crew from Scotland?) Unfortunately in the north of the UK we’re not spoiled for choice the only direct flights being Virgin (now Edinburgh) or as my son advised Tui - who apparently do I very good Premium Economy from Glasgow. Given my recent experience- I feel that my 20 years travelling with Virgin may have come to an end!
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
Accueil scandaleuse pour l’escale courte à Manchester
The quality of the food was terrible and below a normal standard, the entertainment screen kept breaking down, had to keep reminding the staff several times to fix it. The toilets were dirty, the seats were very uncomfortable, I think this is one of the worst flights I have been on and really shocked how Delta is associated with Virgin Airlines, who are of such high standard and a much better flying experience.
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Presque 4h de retard, valise arrivée abîmée
Crew could be more attentive
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
They booked me on two different trips, then the agents deleted both trips, and then my flight got canceled and they didn’t tell me
Boarded, departed and arrived early. Perfectly comfortable for an economy flight and spare seats allowed us to spread a bit. Decent food and plenty of drinks to keep us going. Excellent in flight entertainment system. Friendly and helpful staff. We were not able to check-in online, so had to do this at the airport, not long before the flight. Assume this was why our family of 4 was not seated together. It is rather frustrating to be sent a link to to check-in and then be denied without any explanation.
I attempted to cancel my flight due to positive covid case 10 days before I flew with chatdeal and kayak and after repeated calls from me and promises I would be called back and the chance of a credit note I heard nothing. No help, no support, no understanding. I lost £1500. Would never use again or recommend.
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Unfortunately the return flight was very busy and I assume due to COVID precautions and ventilation the aircraft was very cold. Economy is not that bad but when a full row feels very congested and almost like you’re sitting on top of each other. The flight was delayed at short notice and we were also additionally delayed upon landing when they could open the doors. The flight out there by virgin was great however the return flight not so much.
This was a delta economy flight. Staff were nice but everything else pretty rubbish tbh
Voordelen: "People were friendly. Flight was comfortable."
Nadelen: "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Voordelen: "Crew was excellent - friendly and helpful"
Nadelen: "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Nadelen: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Voordelen: "The crew looked after us well"
Nadelen: "It was all good"
Voordelen: "The crew were lovely and the seats were ok."
Nadelen: "Not a lot to Improve on to Be fair"
Voordelen: "Comfortable seat. Great crew!"
Voordelen: "Not crowded. Crew was good."
Nadelen: "Not taking a bus to board the plane."
Voordelen: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Nadelen: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Voordelen: "Movies. Meals. Wine. Freq"
Voordelen: "Service, pilot updates, and seating were all great!"
Voordelen: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Nadelen: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Voordelen: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Nadelen: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Nadelen: "The flight change the gate number immediately so I missed my flight"
Nadelen: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Voordelen: "Overall comfortable journey"
Nadelen: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Voordelen: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Nadelen: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Retard de vol , mais involontaire d’équipages
There was no choice for the type of food I was getting, but everything was very tasty. The crew was very nice.
Voordelen: "Canine crew were perfect and kind"
Voordelen: "The raw was empty and I could sleep whole 10 hours"
Nadelen: "Choice of movies and TV programs"
Nadelen: "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"
Nadelen: "Un avion qui part à l heure est un avion qui arrive à l heure."
Voordelen: "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Nadelen: "Encore un retard...cette fois de 45 minutes"
Voordelen: "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Nadelen: "Retard de l'avion: de plus en plus récurrent."
Voordelen: "Overall Austrian was fine. Smaller plane and people were professional."
Nadelen: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Voordelen: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Voordelen: "The crew was good , funy , atentifly and kind."
Nadelen: "Was ok."
Voordelen: "The flight attendants were quite personable and engaged."
Voordelen: "Nothing"
Nadelen: "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"
Voordelen: "Nothing"
Nadelen: "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"
Nadelen: "Ils ont changé mon vol a la dernière minute"
Nadelen: "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."
Nadelen: "Complete experience and issue, resolution"
Nadelen: "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"
Voordelen: "Friendly crew with a wide range of entertainment options"
Nadelen: "Smoother boarding. Was great once on board."
Voordelen: "The food is poor"
Nadelen: "The ffood could be better."
Voordelen: "Personel Très sympa et pilote top"
Nadelen: "Pas de distraction"
Voordelen: "Choix de films et jeux pour enfants, repas correcte"
Nadelen: "Personel trop rigide et pas très à l écoute des enfants"
Nadelen: "30min late arrival. Still was ok."
Nadelen: "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."
Voordelen: "Service was outstanding!"
Voordelen: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Nadelen: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Voordelen: "Luggage came extremely quickly"
Nadelen: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Nadelen: "Collation non adaptée au menu spéciaux demandés (vegan)"
Nadelen: "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."
Nadelen: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Voordelen: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Voordelen: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Nadelen: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."
Nadelen: "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"
Voordelen: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Nadelen: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Nadelen: "See red comment above."
Voordelen: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Nadelen: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Voordelen: "The personal service, the meals and the accommodations - wonderful!"
Nadelen: "Nothing"
Voordelen: "Short flight and got a snack"
Nadelen: "Boarding was a hassle"
Voordelen: "Staff welcoming and courteous. Flight nice and quiet"
Nadelen: "Nothing"
Voordelen: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Nadelen: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."
Voordelen: "clean airplane. staff friendly and helpful. good movie selection"
Nadelen: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Voordelen: "Staff very welcoming"
Nadelen: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Voordelen: "Safety, timeliness, friendliness of staff"
Nadelen: "Entertainment is outdated"
Voordelen: "Everything was at the good level. Professional people to work with."
Nadelen: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Voordelen: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Nadelen: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Tout était parfait en accord avec mon classement…. La prochaine fois je voyagerai avec un autre classement sur cette compagnie. L’équipage était parfait tres souriant et accessible. Merci
Ce qui m'a deplu : les retards aux contrôles ont empêchés certains d'être à bord. Leurs bagages ont été retirés, et au final nous avons loupé notre correspondance FRA-Lyon de 10 mn, sans aucune solution alternative (2 jours de grève après; 16 et 17/09).
Plus d'une de retard à l'arrivée à Bangkok sans explication. Ma valise égarée . Le repas très moyen comme maintenant très souvent en classe éco en devient un détail. La valise égarée est un gros problème et après 24 heures, aucune nouvelle
L’avion avait presque 3H DE RETARD !! J’ai raté mes train à Paris et à bordeaux et j’ai dû racheter mes billets de train !!!!!
L’avion avait plus d une heure de retard..! J’ai raté mon train à Paris et racheter un autre billet de train !!!
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Seat back tv’s"
Nadelen: "Flight was delayed over 3 hours, food was mediocre at best"
Voordelen: "Seat, entertainment, food, plane"
Nadelen: "Crew attitude"
Nadelen: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Voordelen: "fast boarding"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "The flight was seamless,appreciated the frequent food and drink service"
Nadelen: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Voordelen: "rien"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Comfy, good food and crew"
Nadelen: "Very disorganized boarding"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "They were on time at departure and arrival which was great because I had only 45 minutes for my connecting flight and had to go through passport check."
Nadelen: "nothing at this time"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Friendly and professional crew, toys for the child."
Nadelen: "My luggage was lost and not located"
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Voordelen: "Good movie selection"
Nadelen: "Not enough room for food tray to come down. Food was horrible."
Voordelen: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Nadelen: "That we had to pay extra fee to reserve our seats"
Voordelen: "we liked the crew,"
Nadelen: "the rows were very close to each other, and space was tight between the restrooms, not much room for moving around and having some exercise"
Voordelen: "Everything was on time, crew was professional, flight was really pleasant"
Nadelen: "Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant."
Nadelen: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Nadelen: "Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Voordelen: "Crew and food were amazing."
Nadelen: "It was perfect."
Voordelen: "Crew was fine. Seat was fine."
Nadelen: "No food served unless you arranged - and paid - in advance. Not even a snack. On a 5+ hour flight. The baggage fee for a first checked bag was pretty high, but at least the 70 pound weight limit was good. But I didn't need that."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Made us wait in a standing only line to board the plane. Then boarded everyone at once and had to wait outside to get on the plane in freezing rain."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "Amazing crew, great, professional customer service, boarding was a breeze, on time."
Nadelen: "Prices for food are a bit high."
Voordelen: "Smooth flight with regular updates from the crew. Crew service was frequent and very attentive."
Nadelen: "In flight entertainment needs to be more current and with a wider selection of titles. TV shows with only one episode on a long flight - what is the point? At least offer a full season."
Voordelen: "Flight was on time."
Nadelen: "Again, no food/snacks."
Voordelen: "It was on time departure, boarding was seemless. This country is so beautiful, 10 days were not enough, so we decided to go back there again in future."
Nadelen: "Since it was 6 hr flight at dinner time, airline should provide either sandwiches or food trays, not just free water or coffee. In order to promote tourism, national airlines (Iceland air) should give some incentives to travellers."
Nadelen: "Canceled flight."
Nadelen: "We were all stressed that we would not make our connection but the crew claimed they held flights for all 189 passengers connecting."
Voordelen: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Nadelen: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Nadelen: "Screen did not work and dinner wasn’t provided on the way back from Iceland."
Voordelen: "The crew was great."
Nadelen: "A snack could have been provided with the drink"
Voordelen: "The crew was friendly and professional. They came around often with water, which was key."
Nadelen: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Voordelen: "Very helpful and courteous flight attendants."
Nadelen: "Chaotic boarding process, like cattle all in one mass. Frustration of short transfer time exacerbated by failure of the scanners to accept the boarding pass, slow handling of passengers by gate personnel, lack of overhead storage required me to check a small carryon bag."
Voordelen: "Crew, comfort, entertainment were great"
Nadelen: "Gate area was a chaotic mess running behind schedule. Seat assignment was lost and had to have agent reassign. Could never get online system to explain baggage policies clearly. Could not prepay baggage after I discerned the policy."
Voordelen: "Comfort was good because we paid an extra $45 for more leg room and we had an empty seat in our row."
Nadelen: "see comments above, Crew served beverages once and did not pick up trash at end of trip till asked. We have travelled quite a bit internationally and expected more out of an airline. Have booked two flights to Europe next year with other airlines."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Nadelen: "The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass."
Voordelen: "Icelandair announced the specific flights that had a tight connection time and provided vouchers to get through border control quickly. Delays boarding meant our luggage made it too!"
Nadelen: "Once we got to the gate, the line was long and not moving. Took forever to board so flight was half hour late (though never acknowledged in notifications)."
Voordelen: "We missed our connection because our flight was delayed by an hour. When we arrived in Keflavik, we were directed to the service counter and they got us on a different flight departing in 5 min. We hurried to through passport control and ran to the gate. We boarded the plane and realized they sat us in first class. What a treat. To our surprise, all of our checked bags made it through as well. Icelandair is officially out new favorite airline!"
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "We got there on time. Pretty average flight."
Nadelen: "No meal is served on an international flight. Not even a snack of pretzels etc. I found it a little offensive to not have a complimentary snack or meal for a nighttime international flight."
Voordelen: "Everything went okay for us on this flight. In the future, I will suggest to my wife, who books air travel for us to read the fine print. The cost to check a bag was $100.00 which would have run us $300.00 for the trip: Boston to Brussels with a layover in Reykjavik, but on the return Brussels to Reykjavik with four days in Iceland and the return to Boston, so there goes the cheap flight! I did enjoy the in-flight movie and a documentary on the return trip as well."
Nadelen: "My own earphones on the flight from Brussels to Iceland did not work. I could not plug them into the system."
Voordelen: "My exit aisle seat was just great, with no one on either side of me !!!!! Very kind airplane staff. I had a great sleep."
Nadelen: "nothing"
Nadelen: "Icelandair changed our scheduled flight’s airplane to a larger airplane to support stranded passengers from other flights. This was a good move for other passengers, but not for us. When they did this, the split my husband and I up by 10 rows! We were booked together on the same booking! We called the airline to fix this, but they refused because we booked through Kayak. We found a very nice counter agent at the airport who was able to move us to the back of the plane together. It is important to note that if you are in the front of the plane, you do not need to preorder food in order to insure that you get the meal you want. We flew Icelandair previously, and it was good experience. Since we did not know about the seat move, we didn’t preorder food for the 6+ hour flight. By the time they got to the back, they were out of nearly everything. We are unsure if Icelandair will be our choice next time we go back to Iceland. We appreciate their work to fix the other’s travel issues, however they missed the little details that could have wowed all of the passengers."
Voordelen: "There was some complimentary drinks, but food had to be paid for. I was happy I could charge my phone onboard during the duration of my flight."
Nadelen: "I've been on shorter flights where food was offered, but I was not upset about not being offered food. Boarding was cramped. Fortunately, there was an open middle seat next to a young woman and I, but unfortunately, she was messy. She immediately occupied the middle seat with her carry-on's and miscellaneous bags, she took off her boots and her feet smelled, and left all of her wrappers in the chair and foot space between us. I'm surprised no crew member thought to give her a word."
Nadelen: "Poor service at every level of customer service where good service should be given. The worst service I experienced was at the ticket counter in IAD and Glasgow."
Voordelen: "Movies."
Nadelen: "No food! Delayed arrival from London and security clearance delay with a final call for connecting flight was very stressful!!!"
Voordelen: "a bottle of water was nice"
Nadelen: "on a 6 hours flight, not even 1 snack."
Voordelen: "Great flight"
Nadelen: "My video screen didn't work"
Voordelen: "I like the UK to USA flight and the other way due to the stopover in Keflavik as it breaks up a long journey but the airport feels like a bus station, crowded, disorganised, not much to look at and nothing about iceland, such as an exhibit or something."
Nadelen: "See above, airport is like a bus station..."
Voordelen: "Friendly crew, pilot, good equpment"
Nadelen: "Old movies and uninspired food"
Voordelen: "Bottle of water at boarding was a nice touch"
Nadelen: "Boarding at Reykjavik airport was a mess"
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Seating space was good in the plane."
Nadelen: "Reykjavik terminal is too small and was a mad house, with too many people and not enough seating. No clear instructions re: boarding. Everyone stood in line for a long time as no one knew what to do, and there was no waiting area or seating. No free food or alcoholic drinks on an international flight."
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "ENTERTAINMENT"
Nadelen: "1- Boarding was difficult. Embarking in Reykjavik was in gate D3 . We have to walk and climb stairs with our carry on. Once we got to the ramp level we noticed that gate C23 was at same level of the boarding ramp. Why to make elderly people climb stairs with loads? 2- 5 to 6 hours of flight and this cheap airline only offers a little cup of water, coffee, soda or juice (once from Dulles to Reykjavik, twice from Reykjavik to Dulles). Otherwise you have to pay above reasonable price for cold plates. Icelandeair is a Cheap airline not to the level of a nation like Iceland or not to the level 0of any other Latin American, Asian or some of the European airlines that offer a decent snack in flights of 5 or more hours."
Nadelen: "Both flights were overbooked, there was only one person in line for checking bags, which we stood for over an hour in and barely had time to make it to our flight."
Voordelen: "Several movies, tv shows, music to choose from to keep me occupied for the 6 hour flight."
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Tablette de l’avion de marchait pas Valise perdue à l’arrivée
Confort A améliorer : tablette de l’avion qui ne marchait pas
There was so much leg room and the seats were comfortable. Additionally, the food was very good.
The flights were fine. They left on time. The seats were comfortable the food was OK and the bathrooms were clean. The plane was packed which is a good thing for the airline but not great for the passenger. All in all it was good
I attempted to change my return flight due to a medical emergency but was unable to do so through the call center. I requested a call back from a supervisor but never received it. Finally I booked a completely new return ticket.
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
Voordelen: "Very friendly crew"
Nadelen: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Voordelen: "Great to go through customs in Dublin so the landing at home is easy."
Nadelen: "The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time."
Nadelen: "They do not offer free bags to America anymore."
Voordelen: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Nadelen: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."
Nadelen: "Ran out of my preferred food choice."
Nadelen: "Over 90 minutes delayed. Plane was so hot it was uncomfortable"
Nadelen: "Flight delayed over an hour. Gate changed twice without announcement"
Voordelen: "Des infos ont été données par le pilote ou l'équipage"
Nadelen: "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Nadelen: "Lost my luggage"
Nadelen: "Neither wi-if nor the movie system worked. Fortunately we had strong tail winds so an 8 hour flight was 6. They should have let us know while we were still in the terminal so we could purchase a book or download a movie. Beer and wine had to be purchased on an international flight. No economy plus."
Voordelen: "Well maintained and good friendly staff."
Nadelen: "Alcoholic drinks should be free."
Voordelen: "Comfort of seats"
Nadelen: "No service even water"
Voordelen: "The airplane, crew, service, hospitality, and enternaintment were great."
Nadelen: "Logistics of US border control while leaving Dublin was not as efficient nor smooth as the EU side."
Nadelen: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Voordelen: "Nothing really. The price was good, but only a little cheaper than others. I will pay more next time for sure."
Nadelen: "Hot plane (no air vents). Rude attendants. VERY small, narrow seats. They removed a few bathrooms for more seats (rows without windows now). There was nothing to like. Nothing. I was on the IAD to Dublin flight (and back). Delayed flights both ways."
Voordelen: "La rapidité"
Nadelen: "Les repose tête"
Nadelen: "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Voordelen: "La place et le.vol.."
Nadelen: "Humeur du personnel de bord"
Voordelen: "Fast boarding"
Nadelen: "No food or drinks offered"
Nadelen: "Pas de snacks, tres cher pour mon billet"
Nadelen: "Vol de souvenir dans bagages en soute"
Voordelen: "The flight was short."
Nadelen: "I am 6ft 2ins. and the legroom was awful. My knee still hurts. The staff was not very friendly. It’s amazing that flight attendants don’t realize that they work for the passengers and not vice versa."
Voordelen: "Boarding and on time schedule"
Nadelen: "Seats, food and not enough beverages"
Voordelen: "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Nadelen: "la nourriture, mais comme pour toutes les compagnies aeriennes"
Voordelen: "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Voordelen: "Seats, Service , food Everything was great"
Nadelen: "nothing"
Voordelen: "Bagages misent en soute gratuitement."
Nadelen: "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Voordelen: "Everything ."
Voordelen: "I loved that the trip was relatively short and uneventful. The food was adequate, but nothing to brag about and very little. The hostesses were nice,better than last time. The price was right on, mostly for a trip of under 15 hours...when usually it is 20h with a stopover."
Nadelen: "On the way over, I couldnt get water. The trolley didn't come by, and I had to "leg-over" my sleeping neighbor to get a glass of water fo the back reserve. The TV wasn't working; the remote was dead. As it was a night flight, it didn't matter tt much for me, but it should've been working. The passengers could have been spread out better as there were completely empty middle rows. It would have helped with comfort."
Nadelen: "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Nadelen: "Didn't have the opportunity to book seats on return trip. Booked the seats on outgoing and found out when we got to airport they were already assigned to someone else."
Voordelen: "The crew"
Nadelen: "Food not good , entertainment system old un updated and slow"
Voordelen: "Nothing extraordinary about the flight (not necessarily a bad thing). Complimentary refreshments."
Voordelen: "Great crew"
Nadelen: "Very old aircraft. Single aisle narrrow bodied"
Voordelen: "The entire crew was fantastic and the service was great. Special shout out to Patricia and Katherine."
Nadelen: "The aircraft was too old and poorly kept."
Voordelen: "The seats were comfortable, the crew was friendly and the food was okay."
Nadelen: "The entertainment system wasn't great. The earphones quality was quite bad and felt really uncomfortable. Unfortunately, AerLingus still has that double pronged plugs and I wasn't able to use my personal set (actually, I could but sound would only work on one side). I'll definitely fly with them again, only next time I'll bring an attachment for me to be able to use my headphones."
Voordelen: "ils ont accepté une valise en soute gratuitement"
Nadelen: "aucune collation gratuite , pas même un verre d'eau ou un thé"
Voordelen: "I had the whole row to myself so I was able to catch up on my sleep which was nice. The"
Voordelen: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Nadelen: "Wasn't able to get to IAD when I wanted to (on same day)."
Voordelen: "From Brussels to Dublin, we had a good flight. The air hostess was attentive enough and the cabin comfort was excellent."
Nadelen: "That we can't even have a cup of coffee without having to pay 3 euros. I thought that was outrageous."
Voordelen: "We received an upgrade to Business class that we submitted a bid for -- it was the difference between heaven and the usual too small, too squashed intercontinental experience. The whole experience post-upgrade was top notch, from the service to the food. Thanks, Are Lingus!"
