Better food more confortable seats.
Overall a pleasant flight.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Dreamliner was comfortable and entertainment system good
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Staff were polite"
Nadelen: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Voordelen: "Decent price for economy comfort seat, 4A."
Nadelen: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Voordelen: "Impressive service... amazing crew, very friendly and professional"
Voordelen: "The crew were excellent and seats were comfy."
Nadelen: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Nadelen: "Travelled business class and was ace experience"
Voordelen: "Very friendly crew and on time with no problems."
Voordelen: "Friendly crew"
Nadelen: "KLM lost one piece of my luggage"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Crew was very engaging and service was good."
Nadelen: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Voordelen: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Just the cabin crew being nice"
Nadelen: "Punctuality KLM is always late"
Nadelen: "Flight cancelled"
Voordelen: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nadelen: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Voordelen: "Helpful and kind crew"
Nadelen: "I wish there was WiFi"
Voordelen: "Food provided, staff kind"
Nadelen: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "yes"
Nadelen: "not really"
Voordelen: "the crew was nice"
Nadelen: "Seat confort on long flights, leg rooms,"
Voordelen: "Nice people and good service"
Nadelen: "Not much"
Voordelen: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Nadelen: "Nothing"
Voordelen: "Friendly hostesses"
Nadelen: "Flight was delayed 3 hours"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Employees were very friendly"
Nadelen: "The seats were very small"
Voordelen: "Very friendly and helpful crew."
Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Voordelen: "The seats seemed to have more space on this plane which was nice."
Nadelen: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Voordelen: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nadelen: "No complaints about anything."
Voordelen: "Great food"
Nadelen: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Nadelen: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Voordelen: "Professional crew. Good boarding."
Nadelen: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Voordelen: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nadelen: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Good service onboard, good food. On time."
Voordelen: "The aircraft was clean"
Nadelen: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Nadelen: "Le menu est à améliorer"
The first flight was delayed 1:30 minutes to take off We arrived within time to fly the next but we’re not allowed. We were told to wait another 6 hours for the next flight and was given a voucher for a hamburger. 😣 UGH. Very awful. The second flight was late to board 1 hour again. Not a good experience at all.
I hope there's more room for our legs in Flights longer than 6 hours but I guess that has a cost. The food was excellent and crew very helpful.
An old plane, with entertainment wifi failures, cold sandwich.
Airline changed the boarding gate twice without telling anyone, almost making some miss the flight. There were no comments made. One of the worst Airlines I've.
They served food even late for people who wanted to eat
The only thing need to be better is pick up the trash before the landing
Voordelen: "Amazing crew"
Nadelen: "Entretenimento"
Voordelen: "The crew was nice and the seat was fine"
Nadelen: "New seats, internet service and at least water."
Nadelen: "The flight was delayed at the last minute"
Voordelen: "Super friendly crew and great seats."
Voordelen: "the crew was good!"
Nadelen: "It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation"
Nadelen: "The flight was delayed 7 hours"
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "Have a screen to watch movies."
Voordelen: "The crew that flew us there was great"
Nadelen: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Voordelen: "When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes. All of this was quite a mess and took a long time."
Nadelen: "Communication was lacking..."
Voordelen: "Efficient processes"
Nadelen: "More diverse snacks"
Nadelen: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Voordelen: "Crew was friendly. First class seats fully reclined."
Nadelen: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Voordelen: "Quick check in online"
Nadelen: "Plane was 2 hours late taking off and we missed our connecting flight."
Voordelen: "Smooth flight, arrived a bit early"
Nadelen: "There was one crew member who was VERY rude to me at the end of the flight"
Nadelen: "Mon siège ne s’inclinait pas"
Voordelen: "Nothing"
Nadelen: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Nadelen: "Smell at shit all the flight. Horrible."
Voordelen: "The crew was awful, they did not let me board my flight despite me getting there at a reasonable time."
Nadelen: "They could have let me board my flight. I missed my international flight because of this and had to pay a heavy fee."
Nadelen: "More efficient check in. Long wait at gate."
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "The flight was on time & smooth"
Nadelen: "Lots of kids yelling & some crying. Not something the airline can do anything about."
Voordelen: "easy enough..."
Voordelen: "Service is better . Has improve a lot"
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Nadelen: "No entertainment. The airplane seems to be an older model."
Nadelen: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Voordelen: "Flight on time"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Voordelen: "everything was good"
Nadelen: "Desorganização do embarque e atraso na saída"
Voordelen: "Being on a plane!"
Nadelen: "Having our initial flight delayed by 8 hours for a vague technical problem and given no info."
Nadelen: "It was on time, not like other LATAM flights within the country!! Comfortable reclining seats, good entertainment and meals"
Voordelen: "Very nice service and nice staff"
Voordelen: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Nadelen: "The turn around resulting Ina five hour delay"
Nadelen: "We had 4 hours of delay, 3 of them waiting on the plane"
Voordelen: "more space in coach section, between seats"
Nadelen: "less space for legs in seats."
Nadelen: "How do you contact kayak to cancel a flight? I will never book with you again. You make it impossible to reach someone."
Voordelen: "The service on board is very good.when you have a business customer service is almost everything."
Voordelen: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Voordelen: "The customer service"
Nadelen: "Delays on boarding which resulted in 1hr delay at arrival"
Le vol était overbooker et je n’ai failli pas avoir de siège malgré mes 2h d’avance. J’ai du attendre 30mins avant le décollage pour voir si des personnes ne venaient pas et pourvoir prendre leur place. Finalement j’ai failli ne pas avoir le temps d’embarquer. Le vol avait 1h de retard
Pb de retard plus de 3 heures et bol précédent annulé
Enregistrement facile fait la veille. Embarquement sans problème Gentillesse du personnel de bord
Rien à redire tout c’est très bien passé
Vol raté par manque d information sur le visa....aucune alerte de votre part.
Nous avons essayé de joindre British Airways pendant des jours. Aucun numéro de téléphone ne répondait on a perdu un temps fou pour rien. Aucune réponse à nos mails. Avion très bruyant très petit Pas de possibilité de modifier quoi que ce soit. J’ai l’habitude de voyager, c’était la première fois avec ba mais ça sera la dernière.
Was delayed by 30 minutes - Some baggage was left behind at Heathrow.
Le vol est parti avec 2 heure de retard. Dans l'attente, aucune information ne nous a été donnée et le personnel du service client de British Airlines absent. Avant le départ, le Stewart a dû réparer le plafond de la cabine avec du scotch. Nous sommes arrivés trop en retard pour prendre ka navette reliant l'aéroport au centre ville et nos bagages étaient perdus ! Impossible de joindre le service client de British Airlines (répondeur pendant 30 minutes puis ça raccroche) !
Annulation du vol ORD-STL
Je n’ai pas pu avoir le vol à cause d’une annulation de mon premier vol
C'est une grosse arnaque cette compagnie. Je n'ai pas pu récupérer mon argent suite la fermeture des frontières.
Encore un vol en retard. Cela devient une habitude BA.
Pas reçu mon repas Kasher.
Voordelen: "Quick flight. Friendly cabin crew."
Nadelen: "Nothing."
Voordelen: "Crew was great and movie selection was good. And the food was also good"
Nadelen: "It was all good!"
Voordelen: "The staff was amazing. Took care of the flight well."
Nadelen: "The seats that I purchased were “premium economy” the only thing premium was the price I have flown premium with other airlines and there is a difference in leg room and seat size. There was none on this flight. The seats were the same size and room as regular economy. Not what I paid for. I will never fly BA again."
Voordelen: "."
Nadelen: "Le procédé d’embarquement"
Voordelen: "L’équipage"
Nadelen: "Des sièges serrés en classe affaire Aucune différence avec la classe eco sinon qu’il y a un siège libre sur 3 Retard de 40’"
Voordelen: "La qualité de l’a380"
Nadelen: "L’espace dans l’a330"
Voordelen: "Crew were nice, good enough selection of entertainment. Quick disembarking"
Nadelen: "Seat not super comfortable. Had room, but the lack of armrest being able to move fully up, and the fixed position of the sides of the headrest were frustrating.1"
Voordelen: "Quick boarding."
Nadelen: "Nothing. Pretty good for a short trip."
Nadelen: "Traduction en français.."
Voordelen: "le personel etaient aimable et souriant"
Nadelen: "nous avons eu un delay"
Nadelen: "pas de boisson ni nourriture offerte"
Voordelen: "la ponctualité, l'accueil"
Nadelen: "pas de boisson ou nourriture offerte"
Voordelen: "Not a lot. Just that the departure was on time."
Nadelen: "This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years"."
Voordelen: "Le toute"
Nadelen: "Rien à dire"
Voordelen: "La place aux jambes, la propreté de l'avion, les hôtesses serviables et souriantes"
Nadelen: "Vol British Airways opéré par American Airlines - Place aux jambes insuffisant, repas médiocre, hôtesses peu souriantes"
Nadelen: "ne pas etre entre deux inconnus"
Voordelen: "Accueil équipage Il serait bien de proposer au minimum un verre d'eau gratuit !"
Nadelen: "Problème de lecture de passeport au moment retrait billet alors que mis au nom de femme mariée tout comme billet obligeant à passer par comptoir ce qui a entraîné perte de temps et nécessite de courir ensuite mais par contre équipé très bien"
Nadelen: "Une heure de retard au départ de Genève ."
Nadelen: "AUTOMATISATION ENREGISTREMENT DEPART AVEC 2 HEURES DE RETARD"
Nadelen: "25 min de retard pour le décollage"
Voordelen: "La sympathie de l'équipage"
Nadelen: "Pas de proposition claire pour un encas, c'était l'heure du petit déjeuner."
Voordelen: "Embarquement rapide au retour. Parfait"
Nadelen: "Vétusté de l'avion. Pas même de prise USB pour charger son tel. Toute la partie divertissement, écran complètement obsolète."
Voordelen: "L'équipage très serviable et aimable Embarquement rapide"
Nadelen: "Sièges inconfortables et à renover Quasiment pas de films à regarder Equipement télé à moderniser"
Voordelen: "Embarquement rapide"
Nadelen: "Pas un verre d'eau de servi, même pour mon enfant."
Voordelen: "Une fois à bord, confortable et efficace"
Nadelen: "Retard de 30min maos ce sont les aléas de l'aérien..."
Voordelen: "personnel correct espace siège raisonnable"
Nadelen: "PAYER boissons et repas; départ différéble de 25 minutes"
Nadelen: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Voordelen: "All of it we left and landed ahead of time"
Nadelen: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Voordelen: "Horaire ponctuel même en fin de journée. Personnel agréable"
Voordelen: "Siège relativement confortable, nourriture excellente, abondance d’alcool, variété de films, présence de films récents."
Nadelen: "Courtoisie des employées n’etait pas excellente. Le service était TRÈS long. 4 agent.e.s de bord, ce n’est pas suffisant pour la taille de l’avion. Employé.e.s pas toujours sympathiques, et parfois plutôt rude."
Nadelen: "retard d'environ 2h donc plus de train pour pouvoir renter à domicile pas de compensations par la compagnie(mème pas un café ) hormis des excuses de l’équipage pour le retard"
Nadelen: "La pantalla se veía muy borrosa. Un sistema muy lento y obsoleto Necesitan actualizarlo"
Voordelen: "The attendats are very helpful."
Nadelen: "Nothing."
Lost language and no help to find and no updates for 24 hours, while I’m in Brussels for 3 days only
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Loved just 2 seats per aisle in our flight and very comfortable seats
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Voordelen: "Seats are way more comfortable than other flight companies"
Nadelen: "Crew could have been more patient"
Voordelen: "Smooth flight"
Nadelen: "More food, more water"
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "The entertainment was ok."
Nadelen: "Everything else was terrible. From check-in to boarding to flight."
Nadelen: "Customer service from the crew, it could be nicer and better attitude and more positive."
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Nadelen: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."
Voordelen: "."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Nadelen: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Nadelen: "My luggage was lost for almost 2 weeks."
Voordelen: "Flight didn’t happen"
Nadelen: "Transfer to other airline was abysmal"
Voordelen: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Nadelen: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Voordelen: "The flight crew was great. The boarding crew and gate staff where rude."
Nadelen: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Nadelen: "They are very sneaky and try to make you check carryon bags - for $120. Will never fly w them again."
Voordelen: "Servicio"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "The entertainment choices were good. The hot meal was very good."
Nadelen: "We would have appreciated water being served between the meals; it was a very long time with nothing.The cold meal was just ok. We paid extra for our seats and were very disappointed at being stuck in the middle where it is difficult to move or get up. It would have been nice to be able to actually"
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "-"
Nadelen: "-"
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Nadelen: "We didn't select our meal option for vegetarian because the last time we did we ended up with a horrible, horrible, hockey puck like dry food option. We assumed there would be a cheese pasta option, as there usually is, well we were completely wrong. Both options were meat, even the salad had meat in it. So we got a roll with butter, a tiny fruit, and a disgusting wet dessert. Even the breakfast was meat and cheese. I got online to select our meal option for our return trip, and the options are out of control. We have a lacto-ovo-vegetarian option, whatever that is"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"
Nadelen: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."
Voordelen: "I really appreciated the fact that the gate agents enforced the boarding process meticulously. Often times, even when boarding a certain zone, passengers ignore it and board anyway. The staff made sure that people only boarded when their zone was called. The flight and the aircraft was comfortable. The food was better than what I've had on other airlines, if not at least equal."