Voordelen: "Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it."
Nadelen: "The switch from one terminal to the next was horrible"
Nadelen: "During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!"
Voordelen: "Nice crew"
Nadelen: "My passport number was incorrect leading to an inconvenience at check in"
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful."
Voordelen: "Product was good; single seats in the aisles, full recline, lots of storage."
Nadelen: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
Nadelen: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Voordelen: "Cabin temperature was reasonable; staff were nice and helpful; time spent boarding was good."
Nadelen: "Food was just OK; seats were not the most comfortable"
Nadelen: "The TV wasn't easy to use at all. The touchscreen didn't react well so people have to poke very hard multiple times. Many buttons on the remote didn't work either. And the contents of choice were either entertaining or up-to-date, which made the trip very boring."
Voordelen: "The crew was very attentive."
Nadelen: "Having to take a shuttle and then get on the plane outside is cold and a hassle."
Voordelen: "Excellent service, good movies"
Nadelen: "Seats a bit tight fitting. Food was average."
Nadelen: "I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again."
Voordelen: "The lounge in Beijing is spa like. Set up with lots of personal spaces and delicious food.Nespresso latte machine.On the plane, Wide, Fully flat seats. Quilted comforters instead of thin polyester sheets. They even offer pajamas and bed making! Choices for food were very broad to fit all palates. Great selection of international films from all over the world. Our plane had a dedicated chef (!) preparing food fresh both ways. At the end, she helped with cleanup. Bathrooms were cleaned frequently. Flight attendants were very attentive. Best sleep I have had on a plane"
Nadelen: "You are not allowed to use your smartphone on the plane, even in airplane mode. Apparently this is a Chinese airline rule. I had downloaded books from the library to listen and read, but could not. However did see some great movies"
Nadelen: "If there are empty first row seats, with extra leg room, I don't see why you couldn't let people use them just because they didn't pay the extra $100. It's absurd that once we are 40 thousand feet in the air you would enforce keeping those seats empty instead of increasing the happiness/comfort level of at least some people aboard. Also the food quality should improve."
Voordelen: "crew was very attentive and super nice. food was excellent for airplane food, plenty of entertainment"
Nadelen: "boarding was disorganized and priority was not inforced. long walk from terminal to terminal"
Voordelen: "The overall flight was good"
Nadelen: "The crew was tired with no much patience. I asked for water and one of the crew told me that it is water on the back without asking if i can go there and take by myself"
Voordelen: "Crew members were nice Direct flight to Beijing from Seattle"
Nadelen: "Customer service didn't speak English Couldn't choose seats ahead of time The food options were not good Can't use your phone in flight Not many entertainment options The check in in Bangkok was a mess and 2/3rds of the workers were sitting around on their phones"
Voordelen: "om time"
Voordelen: "I picked up the wrong luggage and returned it to their office. The officer was very responsible and called me and kept my luggage in good shape. The ticket was cheaper, but service is better than US airlines."
Nadelen: "Hope to have better transfer connections from international flight to domestic US airlines."
Voordelen: "flight was great and the staff was friendly. my special meal arrived as requested."
Nadelen: "I flew from Shanghai to Beijing and had to take luggege out then go through everything back in to my next flight. for some reason it took over 2 hours of standing in quoes"
Nadelen: "The domestic flight from Guangzhou to Beijing was canceled so I missed my connecting flight to Beijing. The airline was very difficult to work with and eventually they got me a flight to Boston two days later."
Voordelen: "Some of the crew members were extremely kind."
Nadelen: "Weather delays. Normal though."
Voordelen: "No much to say...chaotic boarding, complaining crew"
Nadelen: "The seatbelt sign was on the entire flight and the crew was upset people needed the bathroom"
Nadelen: "My biggest complaint is that my bag was misplaced somehow between Seattle, Washington and Chengdu, China and it took 4 days to get it back. I arrived in Beijing for a layover, and was inconveniently supposed to pick up my baggage and check it again. However, my baggage wasn't there. I went to the baggage inquiry counter, and the guy behind the counter told me to check overside luggage for my lost bag. He then filled out a confusing piece of paper, and told me to call the number on the bottom of the sheet when I got to Chengdu. Once in Chengdu, I called the number and it didn't exist. Overall, because of the incident, I was given the run around. Every time I called the airline, they couldn't really answer any of my questions or help me out. Luckily, I had a few days to spare before I was leaving Chengdu and would need my baggage. I think Hainan should just have a better system for those types of things.... Not impressed"
Nadelen: "When my daughter arrived in China no one would help her to get her ticket or show her where to go it took her over an hour to find someone to walk with her to get her ticket at counter and take her to the gate. I ask them in Las Vegas she needs assistance when she gets off the plane in China they told us to just show stewards your ticket and itinerary but no one helped her I would never take this airlines or refer it worst ever"
Nadelen: "Seating was uncomfortable and juice too sweet. The crew feared me because I didn't speak English and when it came to custom forms they couldn't explain anything to me because English was limited."
Voordelen: "The food was a little less disgusting than some airlines (Delta)."
Nadelen: "The check-in area was not marked and confusing. The number of staff working the check-in and baggage check area was inadequate."
Nadelen: "If You say the suitcase will go through the connection, make sure it happens. It there are security issues or others, I want to know my suitcase didn't make the flight at the gate or when I arrive Israel. Not to wait one hour for it tom come out Poor boarding system Staff doesn't smile and kind of gives you orders. At least this is the way it feels."
Voordelen: "The plane was comfortable; the entertainment modern with a fair selection of newer movies; and the little comfort packets were nice."
Nadelen: "The plane was delayed (on both my Bangkok link and the one to the States. We had booked a layover tour and missed out. We could have still made the tour if we had known earlier that the second leg was late as well. The customs agent took my duty-free zippo which had NO GAS in it (and I was later told by a Chinese citizen was taken to be sold later by the agent). I missed my connection in the US. The flight attendant was rude to us, but extremely nice to the Chinese citizen sitting next to us (several times skipped us when delivering snacks - we were awake). At one point, I had to go back and get a snack from the back). There was no comfortable seats in the Beijing Airport area where we were cornered (and the food was overpriced). They ran out of drinks. More than disappointing"
Nadelen: "I pre-reserved seats via the HU website 2 days ahead of departure. When we checked in for the flight we did not receive seats together. We ended up having to ask other passengers to change seats,"
Voordelen: "Crew were very cooperative but did not know much English."
Nadelen: "We had a screaming child who continuously threw temper tantrums. THe crew were unable to get parents to manage the girls who were about 3 and 5 years of age. A baby you can understand but this girl was old enough to be talked to."
Voordelen: "Good entertainment selection. Breakfast was good with the egg frittata, potatoes and fresh fruit and yogurt."
Nadelen: "The dinner was greasy noodles with meat. The meat on the salad was fatty. I just finished feeling unsettled."
Voordelen: "Every aspect was top notch for an economy seat. The staff was attentive, the flight was super smooth, the entertainment decent and the seats comfortable. On time and hassle free! Would definitely fly with them again."
Voordelen: "this is the first time I take hanan airplane,it was very comfortable .the service is nice,the flight is clean,the food is good.thanks for all the flight workers.hope can take hanan flight next time."
Voordelen: "The movie and game selection was good and made the flight bearable."
Nadelen: "Check in for the flight was very slow. We arrived 3 hours before our international flight and it took 2 hours to check in, leaving only half an hour to get through security and to our gate before boarding. There were 3 meals offered on the flight, all of which we nearly inedible."
Voordelen: "The flight attendants were helpful and well trained. The Business Class seats were comfortable and the lie-flat configuration worked well. Providing Bose noise-cancelling headphones for the flight was a nice touch."
Nadelen: "The temperature of the Business Class cabin was too hot. Also the Airbus 330 did not have individual ventilation registers above the seats, so no additional airflow was available to make adjustments. The US titled movies were heavily censored rendering comedies unfunny and the dramas un-dramatic. The Hainan counter staff routinely refused to enter an Alaska Airlines mileage plan number (a partner airline) into their system unless forced."
Voordelen: "The Plane itself was comfortable, the entertainment system was modern & clear with lots of good choice."
Nadelen: "Flight was delayed 6 hours leaving Beijing. No explanation or ETD was given during the 6 hour wait"
Nadelen: "My luggage never made it to Tokyo. I have tried calling lost and found multiple times but nobody ever picks up. I have emailed them multiple times with no response. Everything I brought for my 2 month trip in Japan was in there. This has brought nothing but stress. I just want some sort of answer"
Voordelen: "It had nice leg room and plenty of space for luggage and carryon items. The bathrooms are nice and plenty of little snacks if you want. they are on time."
Nadelen: "The food was just ok. Cold food was way too cold and hot food wasn't very hot. Butter was solid so you can't really spread it on your bread. The drinks are in tiny cups and they don't have cans, so you have two sips and have to hunt for more. The movie selections are limited and it is the same coming and going. Also it was really dumb to not allow us to have water boarding the plane as we just filled up our water bottle right by the boarding gate and you have to go through another bag search and no water? Like I said, with the little cups they give you, I really needed my water bottle. Also nobody was watching the shuttle bus, they keep sending people to board like sardines."
Voordelen: "Lots of movies, Tv, and music to keep entertained. Many good Food options and drink choices were great!"
Nadelen: "Seats a little small and by the time the food came to us they only had one option left so that was a bummer."
Nadelen: "One of our bags didn't arrive to chengdu, we had to spend our own time and money in order to pick it up the day after our flight. I think the appropriate way was to send it to the place where we are staying or at least compensate us for the taxie fee to the airport and back."
Voordelen: "Getting to my destination safely"
Nadelen: "The boarding time was extremely off and there was no information to be given by the staff... the trip from the terminal to the plane took about 40 times as long as it should have, and the entire plane was crammed into one single, stinky, non-airconditioned bus. The boarding process was an absolute madhouse with no order whatsoever. The in-flight entertainment was non existent. I was happy to get to BKK and will not be flying via Beijing hopefully ever again."
Voordelen: "Service was amazing. Also we got lucky to having the seats with lots of leg rooms."
Nadelen: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes. Try not to sit next to restrooms, since lots of people will walk by, also door shutting and flushing could be loud."
Voordelen: "Crew was good"
Nadelen: "Food again. Hainan's food quality has dropped dramatically comparing from when they started the line between SJC and PEK"
Voordelen: "You have personally screens with a pretty good selection of entertainment options which was a plus considering the length of our flight. They serve you alcohol, including hard liquor, which was another great perk especially if you want to pound a few and sleep for your trip. Not sure if this is offered for every flight, we were on a 12 hour international flight."
Nadelen: "Crew members did not have good attitudes, and it was clearly written on their faces. Crew needs to be better trained in service, not once did I see them smile when a passenger requested something. Seats were uncomfortable - for any flight over 5 hours, you will definitely feel aches for a few days. Boarding was slow and our flight to our destination was delayed 4 hours. Really need to improve their boarding process."
Nadelen: "tight seating"
Nadelen: "They lost my baggage on the Beijing layover"
C'est pour la première fois en 18 ans d'expérience que la compagnie Lufthansa (Air Dolomiti )ne accorde pas un petit menu pour un si long voyage transatlantique dans lequel j'ai payé 2300 dollars, juste une bouteille d'eau. Il s'agit du trajet de Cluj à Munich et de Munich à Cluj J'ai choisi la compagnie Lufthansa pour ces services, il n'est pas normal que ceux qui voyagent de l'autre continent ne reçoivent pas de collation en profitant de la pandémie. Quand on a payé le double du billet!!!! Merci infiniment!
Boarded process could have been better. Overall excellent flight.
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Everything was very good, with the exception of the amount of food/snacks we were provided. This flight was 10 hours long, plus we sat on the tarmac for almost two hours for the de-icing (no complaints about that). And during all this time we were given one hot meal, which was a good quality. Plenty of drinks and water. But after that - no snacks and no food until about two hours prior to landing. And then it was only a cold sandwich. They stated after boarding that 'service was going to be limited' during Covid restrictions. We can understand that, but we should have been notified before boarding or the airline should have found the way to distribute some packaged food/snacks during boarding, to limit crew's interaction times. Instead, we were not prepared to be starving on a transatlantic flight! We've flown many time before, but this was the first time we were literally hungry. And we had no food with us, because you are not allowed to bring any food into US.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
The flight was delayed and communication was poor. I went from jogging to my gate (because I thought the plane was boarding) to standing in a line for two hours with several hundred other people -- taking a variety of flights and wondering why we were standing in yet another line, in a hallway not at the gate. One woman screamed announcements in front but with so many in the line her voice could not be heard. Had I known what was going on I would have used the bathroom, gotten a drink and a snack. I would still have had to wait, but at least I could have been comfortable.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "Racists bastards!"
Voordelen: "The punctuality and the entertainment"
Nadelen: "Perhaps a more organized boarding process"
Nadelen: "Food was a little underwhelming for First Class."
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Great service."
Nadelen: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "The Munich airport presented a startling contrast to heathrow! Both the flight from London and from Munich were very nice. I was so tired that I am sure I missed a lot."
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "The economy seat was surprisingly comfortable"
Voordelen: "Ben... Je cherche encore"
Nadelen: "Parfait rien a dire"
Voordelen: "Never made this flight, rerouted Around Pakistan"
Nadelen: "Y’all could have given some perks or extra miles"
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Very good flight and crew."
Nadelen: "It was a good flight."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Seat had power supply. Also had own screen"
Nadelen: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Nadelen: "It could have been better if I had taken the flight, and not cancelled it 2 days ago"
Voordelen: "We left on time, flight was smooth!"
Nadelen: "No problems, everything was fine."
Nadelen: "Over all is ok"
Voordelen: "Crew were nice, hygiene"
Nadelen: "We should have alcohol."
Voordelen: "Being direct flight"
Nadelen: "Food, seats"
Nadelen: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Voordelen: "Professional service and on time arrival"
Nadelen: "Cleanliness of seats, they are a bit dated"
Voordelen: "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Nadelen: "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."
Nadelen: "Take of was 1:30 minutes delayed. Entertainment was so bad and boring. Crew were super rude."
Voordelen: "Lenient on the luggage allowance but human relations need to"
Nadelen: "Boarding proceed to improve"
Nadelen: "Bathroom could have been much cleaner."
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Voordelen: "Fast security queue Quick Boarding Luggage claim was quick"
Nadelen: "In flight entertainment very poor"
Voordelen: "There were bedbugs on my seat"
Voordelen: "Check in and boarding was quick & nice The pilot was so professional couldn’t feel take off & landing The host serving the food in this economy section was so polite & helpful"
Nadelen: "The plane is old style no tv screen in the chairs The Entertainement was so poor & boaring for 11 hours flight! One host crew member (maybe Joe) was changing his shirt in the food area that passengers could see him with his undershirt!"
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "It’s alwa on time"
Nadelen: "Nothing really"
Voordelen: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."
Voordelen: "Wonderful staff really helpful, comfortable seats"
Nadelen: "Some delay"
Voordelen: "Clean and roomy"
Nadelen: "Poor food and entertainment system is unusable."
Voordelen: "Good seats reasonable service and chk in was easy , food is excellent."
Nadelen: "Very noisy ."
Voordelen: "Bathroom was clean, food choices, good entertainment"
Nadelen: "Food was not hot, left late"
Nadelen: "Long time at jfk airport"
Voordelen: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
Nadelen: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."
Voordelen: "The food was good."
Nadelen: "Too tight aircraft, noisy and not stable at the sky."
Nadelen: "The plane, supposed to take off at 6 pm crashed into another plane on the JFK tarmac around 7 pm. An hour later we were deplaned and then were uncoordinatedly brought to a shuttle... took 90 minutes to get transported to a hotel... that didn't have capacity for all... then another hotel... still no capacity for all... so I took an uber to another hotel on my own. It's 1 am before I get to my room and crash (no pun intended). Besides the incompetent organizational response in a crisis: The plane was not cleaned Dry -- no alcohol on board Food was meh. Looooooong 36 hours with Egyptair."
Voordelen: "Toilet was filthy shortly after arrival. Drop down tables needed to be wiped."
Voordelen: "Fair was inexpensive."
Nadelen: "Too many security checks"
Voordelen: "On time and smooth operation."
Nadelen: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Voordelen: "The pilot is very professional . The crew is well trained"
Nadelen: "Beijing airport delayed the flight 75 minutes !! Too much aitting in the plane"
Voordelen: "Crew was nice"
Nadelen: "Very rough landing."
Voordelen: "Good services despite a long flight"
Voordelen: "Pilots are very cleaver and professional in taking off, landing and flying. Crew are very warm and caring Both China & Cairo Airports's operation was very fast and good."
Nadelen: "For more than 10 hours' flying, would expect far better plane with newer seats and more toilets !! same like they fly between Cairo and London and Dubai (777 etc ..) Also the fish was not tasty at all"
Nadelen: "Time arrive late"
Nadelen: "Late - like departure flight to CDG Departing/Arriving on time is consistent EgyptAir weakness"
Nadelen: "Retard d'arrivée à la porte d'embarquement de personnel féminin pour le contrôle de sécurité avant de pouvoir procéder au boarding. Toutes les femmes ont du attendre très longtemps avant de pouvoir embarquer. Le personnel m'a réveillé pour manger alors que j'étais assoupie"
Voordelen: "Great hotel voucher program, helpful staff, overall wonderful travel experience"
The airline denied boarding due to ticketing issue and failed to provide any alternate connections. A really awful experience :(
Notice that "this flight is often delayed" would help when booking so as not to miss the connecting flight
Unfortunately was very unplrasent from Warsaw to Toronto... Delay, wait g a lot for get a Gate in Toronto.. Waiting for luggage almost 3 hours and not getting our luggage. Very, very sad!
The flight had a short delay. The main dish was not that great. More variety would have been better.
flight was 1 hour late and boarding was horrible and disorganized using a bus
It was more then four hours delay!
Voordelen: "Sit was not comfortable, looks like that airplane was not for long trip."
Nadelen: "Comfortable seats, screen, usb charger."
Voordelen: "Efficient and comfortable"
Nadelen: "The quality and choice of food to for more healthy options"
Voordelen: "Very good, professional and kind crew. The airline did not submit my request for vegetarian food but one of the crew went out of her way to create an "a la carte" dinner from the first class food."
Nadelen: "The plane does not have a gate at the Tom Bradley terminal and we had to be bused in. That was too much delay. On top of that, the airline lost one of our luggage. Thank god for insurance!"
Voordelen: "Crew was ok"
Nadelen: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Voordelen: "The dinner was ample for airplane food."
Nadelen: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."
Voordelen: "Seats in economy were actually comfortable"
Nadelen: "Controls for entertainment system didn’t work"
Voordelen: "Plane was comfy and staff was mostly real nice and attentive."
Nadelen: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"
Voordelen: "The flight was deleyed and they lost my baggage."
Nadelen: "Give more informations if there is any problem or schedul"
Voordelen: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Nadelen: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Voordelen: "The crew were great!"
Nadelen: "The coffee was pretty bland."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Nadelen: "We had seats not together. As more of passengers. Only asking to change seats helped"
Voordelen: "Quick Flight"
Nadelen: "Faster service"
Nadelen: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Voordelen: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Nadelen: "need to move away from stereo type attire and serve the customer"
Nadelen: "the flight was delayed"
Voordelen: "Good connection experience."
Nadelen: "Waiting/standing on the bus for the one last guy."
Voordelen: "DELAYED as always!!!"
Voordelen: "I DIDNT TAKE A FLIGHT TO LONDON DONT KNOW WHAT YOURE TALKING ABOUT"
Nadelen: "Having to arrive 6 hours later than scheduled"
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Voordelen: "Great crew"
Nadelen: "Flight was delayed by over 8 Hours. Terrible experience."
Nadelen: "When we bordered ,they used a bus to bring us to the plane.It was cold and windy outside,so,not comfortable."
Nadelen: "There was no food. Only for a money."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Nadelen: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Nadelen: "The flight was cancelled"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Nadelen: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."
Voordelen: "excellent landing"
Nadelen: "stewardess surfing on mobile phone too often"
Voordelen: "Crew was fine."
Nadelen: "Not a comfortable seat, no food and no entertainment."
Voordelen: "Very efficient, professional and friendly"
Voordelen: "I've had two LOT flights and both have been very pleasant. Language was my biggest worry but almost everyone speaks English to a degree. The seats had more room than most domestic American economy flights...very good."
Nadelen: "I have nothing bad to say."
Voordelen: "Absolutely nothing"
Nadelen: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"
Voordelen: "It was very pleasant flight"
Nadelen: "Crew atmosphere"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "I got to Warsaw safely."
Nadelen: "The flight was delayed 3 hours."
Voordelen: "Modern aircraft, food, extraordinary fligjt attendants"
Nadelen: "I wish that had wifi."
The Etihad ground staff didn’t communicate about new flight timings in bengaluru & didn’t escort or help passengers when we are stuck in security. Other airlines took responsibility to escort passengers. The food was good AUH- BLR; AUH- WAS . Others like WAS- AUH & BLR- AUH. Food was horrible. Etihad looting money in name baggage policy. No communication to passengers about cabin baggage policy.
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Voordelen: "Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls."
Nadelen: "Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020."
Voordelen: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Nadelen: "Good leg room but seats are hard as rock."
Voordelen: "Nothing really."
Nadelen: "Their time."
Nadelen: "Foid is really bad. Need to work in time.1 hours and 15 min lat to fly from lax"
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "The flight was on time. Food was reasonable."
Nadelen: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Voordelen: "Etihad aircrafts Etihad crew"
Nadelen: "Indian chech in employee"
Voordelen: "Staff were nice"
Nadelen: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Nadelen: "No food I ask three time for coffee and tea still not get it Staff so rude I don’t know why staff was rude if you don’t have food let us know not get rude ."
Nadelen: "meals could be improved"
Voordelen: "Flight was 5hours late, how can it be good!!!"
Voordelen: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Nadelen: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Nadelen: "Crews attitudes"
Voordelen: "Le confort , le calme"
Voordelen: "One of the best flights I've ever taken"
Nadelen: "I had to check my hand carry sue to the weight of my bag. When I got my bag from baggage claim I noticed my zippers were opened slightly. When I inspected my bag I noticed that my vapor and my samsung S7 edge were both missing."
Voordelen: "In flight entertainment"
Nadelen: "Air con too cold"
Voordelen: "To be honest, the plane, crew, airport... everything was overall pretty nice."
Nadelen: "My checked luggage got delayed for this first trip, and I had to wait three hours at the airport security."
Nadelen: "Food can be better (and has been in the past). Limited choice in entertainment. Crew could be more polite"
Voordelen: "Good crew, good flight time"
Nadelen: "food choices and entertainment choices. Most of the people book return flight on the same month. If the choice are same in a long haul flight they get bored with entertainment choices."
Voordelen: "Great service, good economy food also, lots of wine. The entertainment package was really good."
Nadelen: "Nothing. Everything was perfect."
Voordelen: "Getting home"
Nadelen: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."
Voordelen: "All ground staff and flight crew were welcoming , professional and helpful. The seats, trays, and screens were clean. The flight crew kept the restrooms clean, which can be quite a task on long flights. If Etihad is an option in my future travels, I will likely prefer them over other carriers."
Voordelen: "Excellent crew"
Voordelen: "I really hate it bad food and foof poisoned snd blood vomited"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Voordelen: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
Nadelen: "Limited movies, food choices ran out."
Nadelen: "No legroom. Inattentive stewards."
Nadelen: "The flight tickets from AUH to LAX were changed in the middle of the flight from HYD to AUH. This caused lot of travel and pain for my in-laws."
Nadelen: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Voordelen: "Bad services over all"
Nadelen: "Lemo services"
Voordelen: "Services n hospitality"
Nadelen: "Washroom maintenance can be better."
Nadelen: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
Voordelen: "Crew and service"
Nadelen: "Small toilets, tighter seats"
Voordelen: "Everything specialy the crew. But food list was poor. entirtainment is excellent. Seats are cogested . Boarding was good."
Nadelen: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Nadelen: "The seat did not reclined. My wife was pregnant 6 months with twins and needed to recline the seat. I think I would reconsider booking with Etihad in the future."
Voordelen: "Timeliness of the flight and communication from the flight deck."
Nadelen: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Voordelen: "Flight was roughly on time. Had purchased extra leg room. Was comfortable"
Nadelen: "Staff was not interested in providing service. Their attitude was more like "I just do my job". Food was appalling and wines too. Entertainment only had stupid movies"