Certains des repas laissaient à désirer.
Du moment que l’on paye pour choisir ses sièges (bébé, espace pour les jambes…) tout se passe bien. Sinon pas de possibilité de s’arranger avec les autres passagers. Et le check in online marche très bien, très rapide à l’aéroport
Pas de film français et siège inconfort
J’ai demandé plusieur fois qu’on m’aide avec mon bébé car je n’avais pas acheté les sièges avec couffin à l’avance mais personne n’a pu m’aider du coup 11h de vol avec le bébé sur les genoux
J’ai eu trop d’informations différentes du personnel de Turkish Airlines concernant les sièges équipés de couffin pour les Bébés donc finalement nous n’avons pas pu en obtenir un
A wonderful airline in business class!
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
Staff was courteous and helpful and I had access to the information I needed
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "The cred, the sets, the fact that I could use the tablet during the flight . The winds were strong , still, for some reason I had confidence in the pilots."
Nadelen: "Maybe not imposing penalties if someone is missing the flight.."
Voordelen: "Same as the first flight."
Nadelen: "Same as the first flight."
Voordelen: "All what you think :)"
Nadelen: "The place's we are sitting can be better"
Voordelen: "No complaints, Turkish airlines is simply one of the best company in Europe."
Nadelen: "Everything was good"
Voordelen: "Food was really good, staff was helpful and friendly and there was more legroom that I've often experienced. Also - flight was NOT packed - there was actually an empty mid-row seat!"
Voordelen: "Service. Food everting was. Excellent"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Nadelen: "Dismal customer service"
Voordelen: "Entertainment screens good"
Nadelen: "On the flight from Istanbul to Malaga the entertainment screens were very poor."
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Voordelen: "Absolutely everything. Food and hot towels!!! Changing reservations after missed flight very easy."
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "The friendliness and the ease of flying alone."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "The crew was very helpful."
Nadelen: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nadelen: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "Boarding on time. Decent food. Relatively clean aircraft"
Nadelen: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "we ware attisefy for are first time in bisness clas"
Nadelen: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The seats were so comfortable"
Voordelen: "Everything perfect and arrive to destination on perfect time."
Nadelen: "All positive."
Nadelen: "Wifi on klm"
Voordelen: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nadelen: "Move the drapes a few more inches back."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Nadelen: "All of the less than good, obvious!"
Voordelen: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nadelen: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Voordelen: "Newer plane, crew was amazing, seats were adjustable"
Voordelen: "Very friendly crew and on time with no problems."
Voordelen: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nadelen: "Food quality was not so good."
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Voordelen: "Just the cabin crew being nice"
Nadelen: "Punctuality KLM is always late"
Nadelen: "Flight cancelled"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "I love the food"
Voordelen: "The crew were amazing and the flight was very smooth."
Nadelen: "Keep up the good work"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Friendly crew."
Nadelen: "So many people on a 747!!"
Voordelen: "Great food"
Nadelen: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Voordelen: "Great on board service from a very professional crew."
Nadelen: "Can't think of a thing."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "Food and one bathroom out of service makes an awful flight"
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "Boarding was quick, Flight on time....just a regular service and plane"
Nadelen: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Voordelen: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Very friendly staff"
Voordelen: "In flight food was enjoyable"
Nadelen: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Nadelen: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Le voyage à été annulé la veille, cause de stress, puis remis à 17h à la place de 10h. J'imagine que ça leur évite de payer pour l'annulation
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
Late departure, the plane was filthy since people were dropping lots of trash in the aisle. The bathrooms were almost unusable because people peed on the walls and floor, and left soaked bathroom paper on the floor and toilet. Most people ignored the crew and didn't wear masks, including people who were coughing.
As usual, Egyptair was late in departing, so I was late in arriving in Cairo for the connecting flight. It was a short one hour flight, but being 15 minutes late is not good.
Nadelen: "The food was very poor and tasteless , too much bread and it was cold. The choices of movies was poor."
Voordelen: "Seat had power supply. Also had own screen"
Nadelen: "Social distancing. Food. Movies. Toilette cleanness. Availability of hygiene products onboard."
Nadelen: "Not losing my luggage"
Voordelen: "Being direct flight"
Nadelen: "Food, seats"
Voordelen: "New planes"
Voordelen: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Nadelen: "Not charger ports, or entertainment of any kind."
Voordelen: "The best trip in everything"
Voordelen: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Nadelen: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Voordelen: "Delivering of luggage"
Voordelen: "On time arrival"
Nadelen: "Translation speeches. Food uncooked. Bad entertainment"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Voordelen: "every thing was fine. very friendly"
Nadelen: "Not to sit in the midddle seat."
Nadelen: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
Voordelen: "Timely take off"
Nadelen: "No individual movies"
Voordelen: "The food"
Voordelen: "The aircraft was a fairly new 737-800 ,nice and clean interior . The passenger entertainment system was very nice with USB charging at every screen,with brightness and volume controls. Inflight service was beverages , followed by hot meal ( 2 choices Chix or Beef ) hot beverages post meal followed by another beverage service pre landing."
Nadelen: "Because the Egyptians like it hot. The cabin temperature was really hot and the leather seats didn't help . It seemed like they did not have all the air pacts on .Very little airflow at the individual air vents. They prepare the cabin for landing way to early and you must have the window shades up which is painful with the hot sun beating on you through the window ( safety card is only so big)"
Voordelen: "The seat was comfortable the boarding crew was so helpful"
Voordelen: "It got me there"
Nadelen: "No good movies"
Voordelen: "Crew was nice and cordial, meal service was ok food itself was okay not bad but not superior, the aircraft was a pretty new 737-800 limited english choices of movies"
Nadelen: "The cabin temperature was quite warm hardly any air coming out of the air vents. I dont think they had all the air pacs on"
Voordelen: "Better than expected. Was as good as American , Delta, United. Not quite to the level of Aerlingus, Lufthansa, Emirates."
Nadelen: "Stewards did a good job but were not engaging with the passengers. Not as friendly as could be. We would definitely fly Air Egypt again"
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "Friendly flight attendants, clean, very smooth takeoff and landing"
Nadelen: "Signs are not very visable at airport"
Voordelen: "I’m sitting at Buisness which I usually do !!!"
Nadelen: "Wish they renew the cabin knoiwngvthat in even in business but it is so old and food is v avarage also the service is v avarage even they don’t offer you before flight any drinks !!!!!"
Voordelen: "The check in person was extremely nice and helpful. The flight attendant was very helpful and was far beyond our expectations."
Nadelen: "The movie selection didn't have many classic movies."
Voordelen: "The hotel and the food"
Voordelen: "We arrived safely."
Nadelen: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "The cabin is spacious and comfortable"
Nadelen: "The food"
Voordelen: "Thanks EGYPTAIR"
Voordelen: "Check in online was easy. Check in in airport was nice and easy. Crew was friendly."
Nadelen: "Delay of the flight around 30 minutes. Entairtainment was poor."
Voordelen: "The timing is so accurate as well they were so fast getting everything done."
Nadelen: "Most of the crew are really professional but few were little bit aggressive."
Voordelen: "Customer service very very very bad And tickets was too expensive"
Voordelen: "On time and smooth operation."
Nadelen: "Equipment was old and worn but performed as required. Needed more water passed out to drink"
Nadelen: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Voordelen: "Good food selection, Good entertainment selection. Arrived on time."
Nadelen: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Nadelen: "تاخير اكثر من 3 ساعات"
Nadelen: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Nadelen: "why do you have 3 people in 1 row and zero in another?"
Hello Team Momondo, We lost our luggage at when we return and there is no own to assist us on this we brought so eating product like ham and cheese its all gonna be expired and we buy some fragile product hope they are okay its very poor service no one from airline to assist on waiting for more then 1 hours 30 min then we ask security to assist us but again the only reply we got was fill the form they really don't care. we understand its an island but there should be someone from Ethiopian airline to assist or at least to inform us so we don't waiting or looking for help with a language barare at the Zanzibar airport. waiting for your reply on this and hope this don't happen to others, at-least airline should compensate on this. We always choose momondo service and would love to keep our relationship in future as well. Kind regards,
C'est le top 🔝, rien à dire
Pour un voyage, je crois qu'Ethiopians fait le maximum. Ils sont au Top 🔝.
ET flights are hot Al’s uncomfortable: the air is typically not on and you feel like cattle. With boarding delays, asking repeatedly for water gets ignored and with the heat, it’s a very unpleasant experience. The food is starchy with the salad as couscous; more starch not a salad. The drinks are a good variety, however.
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Good and efficient service. Food was quite poor though. And my seat hadn't been cleaned from previous flight (pockets still full of gargbage). Flight entertainment had a good screen, but audio with earplugs was terrible.
The blankets are nice and warm and the staff are very nice. Serving breakfast at breakfast time not dinner and just a snack for late night instead of a meal.
Nadelen: "Do better for the meal according to the health safety."
Voordelen: "Amazing friendly crew. Spot on entertainment!!!"
Nadelen: "Toilet facilities could have been cleaner"
Voordelen: "wery slow working."
Nadelen: "The fod. Never Etiopian again."
Nadelen: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Nadelen: "Everything was great!!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Voordelen: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Nadelen: "There was a disruption with the audio system."
Voordelen: "WONDERFUL FLIGHTV"
Voordelen: "The crew was great. Extremely accommodating for families."
Voordelen: "The short flight and pleased to get food."
Nadelen: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Nadelen: "I was overbooked in Addis"
Nadelen: "The orderliness during boarding needs more work"
Voordelen: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Nadelen: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Nadelen: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "Again excellent service"
Voordelen: "Everything was to my satisfaction."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "The customer service from crew members"
Nadelen: "The snacks"
Voordelen: "Oui j aime"
Voordelen: "The crews"
Nadelen: "The food"
Nadelen: "The plane was shaking everywhere thought I was gonna die"
Voordelen: "The quality of the planes"
Nadelen: "The food"
Nadelen: "Boarded plane, then sat for over an hour before departure due to paperwork processing of plane mechanical check. However, we still arrived close to the time we expected."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."
Voordelen: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Nadelen: "Well there was no entertainment in the flight. That is it"
Nadelen: "Your cheapo ripoff insurance wouldn't pay when I had to cancel due to terrorism threats in and around Ouagadougou. Is there ever a better reason to cancel a flight?!"
Voordelen: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Nadelen: "It took too long for d luggages to come out. Pls improve on it"
Personnel incompétent sur tout les points. Vol annnule.
Vol annuler. Personnel incompétent.
Voordelen: "Crew was very professional and helpful"
Nadelen: "Everything met or exceeded my expectations."
Nadelen: "Better variety of latest movies,"
Voordelen: "Arriving on Time"
Voordelen: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Nadelen: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Voordelen: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Nadelen: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Voordelen: "Service was perfect"
Nadelen: "It was an old plane and it was completely full. In this old planes you don't have much space especially when you want to do some work in economic class."
Voordelen: "Everything was Amazing. This is one of the best Airline out there and they need more recognition."
Voordelen: "Crew was helpful."
Nadelen: "We were delaying on the outgoing flight and coming back as well."
Voordelen: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Nadelen: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"
Voordelen: "Cabin crew, punctuality, service, delicious & tasty food"
Voordelen: "Crew, punctuality, service"
Nadelen: "I enjoyed the flight and the host were so friendly and kind."
Nadelen: "Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that."
Voordelen: "Les filles meme si ma télécommande été casser"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Voordelen: "L’es film même si la télécommande e fonctionner pas"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Voordelen: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Nadelen: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Nadelen: "not really"
Voordelen: "Airline and service"
Nadelen: "Asked for a window or aisle seat and wasnt given"
Nadelen: "Food, get Kenyan grown nots, cashews and macadamia nuts"
Voordelen: "Nice flight on 787. Nice crew"
Nadelen: "Chicken served twice. Only other choice was vegitation"
Nadelen: "I had asked for window seats from the agent I spoke to and didn't get that when my flights were changed."
Voordelen: "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Nadelen: "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."
Voordelen: "la ponctualité Collation sur un vol très court"
Nadelen: "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"
Voordelen: "crew in general helpful Cap kept us informed Price of ticket"
Nadelen: "Food so so. coffee never came"
Voordelen: "Clean plane, on-time departure"
Nadelen: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Voordelen: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Voordelen: "NOTHING. I am NEVER flying Kenya Airways again."
Nadelen: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."
Voordelen: "Kind people"
Voordelen: "The crew"
Nadelen: "Lack of professionalism,people standing and others had taken luggage space in the plane."
Voordelen: "The flight itself was fine, no issues with that."
Nadelen: "Had a long layover in Addis, schedule should be better. But with more than 6 hr layover, they still lost my bag. No one contacted me when it made it to the airport. The site did not reflect it either. I left work on the second day to go check and there it was, under a few other bags, which gave the impression it had been there waiting a day already. Going to try and avoid Kenya airways in the future if possible."
Voordelen: "Timeous and polite crew"
Nadelen: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Nadelen: "Bad attitude by the crew"
Voordelen: "The nice landing."
Nadelen: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Voordelen: "CORDIAL HOSTESS AND NICE BREAKFAST"
Voordelen: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Nadelen: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."
Voordelen: "Late arrival Nairobi. missed flight"
Nadelen: "Late arrival Nairobi. missed flight"
Voordelen: "great food, entertainment was good. host and hostess were friendly and professional"
Voordelen: "My bags arrived gate agent efficient"
Nadelen: "The fact there was no such reservation for me from Lusaka to Nairobi"
Nadelen: "Flight was delayed."
Voordelen: "It was a great flight except for food"
Nadelen: "Choice of dish - fish ( was like rubber) or beef"
Voordelen: "KQ is the best East African airline by far. The planes are newer and cleaner and the flight attendants really do make an effort to give a high-level of customer service. I've missed my transfer due to a weather delay before and was impressed with KQs attention to getting me overnight accommodation. It would be great if we could sort out the regular delays of KQ410 into Entebbe which directly impacts KQ411 back out to NBO. The regular delays are often due to weather but just as often due to scheduling or flight issues. Delaying that flight makes my transfers really tight and adds some stress to my experience, especially with the extra security level in Nairobi. If we could find a way to fast track transfers, that would be an improvement. Overall, KQ is the best, but please continue to find ways to be better."
Voordelen: "Good connection"
Voordelen: "Overall very nice"