A part l'embarquement pas vraiment un peu chaotique tout fût parfait.
Nous étions en surbooking et avons attendre le dernier moment pour savoir que nous pouvions partir.... Et l'avion a eu 4h de retard... Mais nous sommes arrivés
Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Température de la ventilation très basse.
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Voordelen: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Nadelen: "Gate agent did an excellent job getting everybody on the plane in Atlanta"
Nadelen: "Seats a lil tight"
Voordelen: "The crew was amazing and polite."
Nadelen: "Nothing needed to be done"
Voordelen: "Crew did a great job communicating what was happening while we were delayed"
Nadelen: "Compensation for our time or schedule mishaps."
Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "Service was great"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "I like being able to charge my devices"
Nadelen: "Better movies"
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "Yes the crew was amazing"
Nadelen: "Stop being LATE!!!!"
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Nadelen: "le confort des sièges"
Voordelen: "Crew was very kind and entertainment was good when available"
Nadelen: "WiFi in all flights"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "jFk To DCA crew is fine and helpful."
Nadelen: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Nadelen: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Nadelen: "Better ? Impossible!"
Voordelen: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Nadelen: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"
Voordelen: "Sky Priority L’espace pour les jambes"
Nadelen: "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"
Voordelen: "The flight"
Nadelen: "The flight"
Nadelen: "Ras puisque j'ai pas pu le prendre!"
Voordelen: "Personnel professionnel et accueillant, départ et atterrissage à l’heure"
ne jamais voler avec Virgin en partage avec une autre compagnie
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
Accueil scandaleuse pour l’escale courte à Manchester
Didn’t enjoy this flight at all, we were separated from our kids even though there were empty seats next to them. The quality of the food was terrible, dry, tasteless and just awful. The entertainment system didn’t work and kept freezing, i had to ask 5 different members of the crew to reset it. The crew looked dis-interested in their work and didn’t want to be there, this is the first time I flown with Delta, and I really regret taking this flight, I will definitely not be booking with them again.
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
Very friendly cabin staff.
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Dreadful, overcrowded,uncomfortable seating, food is less than average,
Presque 4h de retard, valise arrivée abîmée
Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok
The staff at the gate were really nice people. The boarding was fine, the seats didn’t stay reclined at all. Even when we reclined the seat it kept coming back. Highly uncomfortable. The worst part of the flight was the food! I have not had such horrible food ever on any flight. Please do something about it. Thanks
Crew is amazing food was great and movies are top notch
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Delays, grumpy service staff
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
More veggie options. Or something healthier.
Voordelen: "Boarding and crew great!"
Nadelen: "Seats extremely narrow"
Voordelen: "Water station!"
Nadelen: "Very cramped aisle seat and I kept being knocked by passing crewe including knocking over a cup of water."
Voordelen: "Crew was nice"
Nadelen: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Voordelen: "Craig in first cabin flight crew was amazing. :))))"
Voordelen: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Nadelen: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Voordelen: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Voordelen: "Comfortable seat. Great crew!"
Voordelen: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Nadelen: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Nadelen: "They have to uptade the airplanes"
Voordelen: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Nadelen: "Boarding can get crowded so don't be in a rush"
Voordelen: "Service, pilot updates, and seating were all great!"
Nadelen: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Voordelen: "Crew were friendly and courteous"
Nadelen: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Voordelen: "Top glass airline"
Nadelen: "I lake food and good service crew"
Voordelen: "Nothing much"
Nadelen: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Voordelen: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Nadelen: "Everything incl customer service at the airport"
Voordelen: "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Nadelen: "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."
Voordelen: "Easy and on time boarding."
Nadelen: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."
Voordelen: "The onboard crew were lovely."
Nadelen: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
They canceled our flights that went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "This Transavia Airlines is not good at all."
Nadelen: "Many things cheaper does mean better."
Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Voordelen: "Crew were excellent"
Nadelen: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Voordelen: "Confort and kindness"
Nadelen: "It was too cold"
Nadelen: "When its rain we shouldn’t walk to the air plain"
Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Voordelen: "KLM STAFF WERE VERY PROFESSIONAL"
Nadelen: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Nadelen: "The plane is so old..,"
Voordelen: "The aircraft"
Nadelen: "No overbooking next time!"
Voordelen: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nadelen: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Voordelen: "Nice staff and no delay"
Nadelen: "Instead of crisps maybe a bit of cheese or crackers"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Cabin facilities"
Nadelen: "They didn’t bring one of my bags"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nadelen: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Nadelen: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Crew was excellent -kind nice and very attentive"
Nadelen: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Voordelen: "The staff tried to help me when it was evident we would not arrive on time"
Nadelen: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Voordelen: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nadelen: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Voordelen: "I slept pretty much the whole time"
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Voordelen: "The attendants took great care of us. Super smooth flight."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nadelen: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"
Nadelen: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Nadelen: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Seats were comfortable"
Nadelen: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Voordelen: "Very friendly staff"
Voordelen: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nadelen: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Nadelen: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Voordelen: "that there was a water and a blanket on each seat!"
Nadelen: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Nadelen: "Noise in aircraft. Transit time between flights was too short."
Nadelen: "I was unable to make it to copenhagen due to missing my connection"
Voordelen: "The airplane was modern and well kept. The crew were attentive and kind."
Nadelen: "Nothing - our flight out was great!"
Voordelen: "Overall, an incredible experience!!!"
Nadelen: "The food was excellent"
Voordelen: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Nadelen: "Everything. Our flight was delayed from our departing city because the plane was leaking water on the floor and they had to send in a special cleaning crew to try to stop it. We were not given the seats we pre picked months before when buying the ticket. The ac was broken for the first half of the flight. Then, we missed our connecting flight because of the first delay. Once we got onto a new connecting flight, it was also delayed and once again, we missed our last connecting flight and are not making it to our final destination today."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Food was okay. Very smooth landing"
Nadelen: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Nadelen: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Nadelen: "Rude crew, and apparently now you only get one free nonalcoholic drink in Economy for an 8 hour flight."
Voordelen: "Decent movie selection and very smooth landing"
Nadelen: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Voordelen: "The crew is great. Did everything within their abilities to be comfortable"
Nadelen: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Voordelen: "The comfort and technology on the aircraft."
Voordelen: "Not full. Kind crew."
Nadelen: "No complaints."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "I was running late to my flight, and I found the SAS customer service line exceptionally helpful in helping me make the right decisions regarding how best to deal with the risk of missing my flight. In the end, I made my flight in time, but I found customer service critical in making the best decisions regarding my pre-flight transportation. Additionally, the flight was smooth and enjoyable."
Voordelen: "The crew was so amazing and friendly!!"
Voordelen: "Friendly staff"
Nadelen: "Crew not very friendly."
Nadelen: "Should at least serve some water"
Voordelen: "Seats are more comfortable than those of many other airlines."
Nadelen: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Good leg room. Tasty meals. A good variety of entertainment options."
Voordelen: "Boarding was easy, I'm a Star Alliance Gold member so was able to get on board first. There were significant delays leaving Dulles and our connection was tight, but SAS held the flight so I give them props for that."
Nadelen: "The crew was grumpy and unhelpful, but I can usually overlook that. What really got me was this: YOU HAVE TO PAY FOR BEER & WINE ON THIS INTERNATIONAL FLIGHT! Never in my 25 years of international travel have I seen this from a mainstream carrier. For this fact alone, I will never fly this airline again. You also have to pay to pick your seats in advance."
Voordelen: "I had a window seat with a view of New York City as we flew North."
Nadelen: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Voordelen: "service was good"
Nadelen: "The plane was full. Sets in economy were very small."
Voordelen: "The entertainment system was very good. The crew were all efficient and courteous, with the exception of one crew member who was rather curt."
Nadelen: "Our plane arrived at IAD late due to a minor mechanical that was repaired at its previous destination. Consequently, we departed IAD almost two hours late, causing us to miss our connection in Copenhagen. Norwegian Air had a flight leaving shortly from Copenhagen to Rome, but the transfer agent told us SAS "does not re-book with Norwegian." Instead we were assigned to two more flights, one to Brussels, and another from Brussels to Rome. We arrived in Rome around 17:00 rather than 10:35 as scheduled, losing a full day of sight-seeing."
Voordelen: "Friendly staff. Good food. Movie/tv options were excellent."
Nadelen: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Voordelen: "Timely or even earlier arrival. Generally, very good experience"
Nadelen: "Delay after delay. Screaming kid"
Nadelen: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."
Voordelen: "Modern plane, great entertainment system"
Nadelen: "Paying for booze, vegetarian breakfast is awful."
Nadelen: "Small and tight seats."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Nadelen: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "Clean, comfortable plane."
Nadelen: "No free alcohol. Limited food options."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Nadelen: "Seats are allowed to recline to far. When you are sitting behind someone who has reclined their seat you have no room"
Voordelen: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Nadelen: "Unfriendly and rude desk help. Rude and insulting. United was a real disappointment. I will ask my travel agent to be in touch re screw up the economy plus seats. I had to pay extra for what our itinerant said had been booked. Mary, at the desk at C12 in Delles, she wouldn't give me her last name was unbelievably insulting and unhelpful."
Nadelen: "Too much meat in meals."
Voordelen: "Flight was fine, service good, and our seat choice excellent."
Nadelen: "We left an iPad on board in Copenhagen and found that there was no way to inform SAS!"
Nadelen: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Voordelen: "Attendants allowed any standing to ease weary legs as long as it was out of the way."
both flights were delayed
Plane to hot inside in entrance. Took a while until ac was on. Door stuck upon arrival… delay to reach other transport connection. Ticket payment problem on Finnair behalf
Le gros point noir : quand on fait le check in en ligne, les places sont attribuées de façon aléatoire de façon à ce qu'une même famille soit séparée afin de faire payer très cher le placement si on veut être regroupé. Et ce, avec énormément de places disponibles à côté. Nous étions 3 ,il y avait plein de places à côté mais il fallait payer pr les avoir ce que nous n'avons pas fait.Nous avons donc ete séparés .scandaleux !!!
Ponctualité du vol mais embarquement très long à Helsinki
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
No in-flight refreshment apart from water/juice as standard. Seats were mediocre in comfort, legroom was barely sufficient.
Nadelen: "Repas gratuit"
Nadelen: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Nadelen: "The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange."
Voordelen: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Nadelen: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Voordelen: "Speedy boarding process, good meal choices."
Nadelen: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Voordelen: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Nadelen: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Voordelen: "New A350 seating positions The attentive and respectful staff The good food and drinks choices The on time arrivals record, no matter what delay they seem to have good efficiency built in"
Nadelen: "The boarding in Singapore- Finnair are seemingly punished by being gated at the furthest end of the walkway. The security is slow due to the two single lines of screening, even though we are all in transit or have already been through checks elsewhere"
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "Fast connection in Helsinki!"
Nadelen: "Delay in JFK, old aircrafts and mulfunctioned entertainment equipment."
Voordelen: "The airplane is great. So much leg space!"
Voordelen: "Crew is very nice and helpful. Food is just fine."
Nadelen: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Voordelen: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Nadelen: "They run out of food choices by the time they got to me."
Voordelen: "Le service. Et le confort"
Voordelen: "Being on time, crew was helpful, entertainment nice. The 30 min layover between JFK-HEL and HEL-SVO was perfectly organized, the gates were next to each other."
Voordelen: "was on time. Small airport, convenient transit without passport control,"
Nadelen: "Small flight, longer flying time. Almost no service."
Voordelen: "Typical service and level of attention you'd expect in business class. Great food and wine selection. The amenity kit has exactly what's needed and not more."
Nadelen: "Only 1 hour of Wi-fi included - seems strange for business class."
Voordelen: "The food was surprisingly pretty good"
Nadelen: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Voordelen: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Nadelen: "all the info should be listed on the web as well that the cost is half more than the website"
Voordelen: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Nadelen: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Nadelen: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."
Voordelen: "Headset did not work properly overall it was great"
Nadelen: "Headset receptacle did not work properly I could only hear in left ear"
Voordelen: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Nadelen: "See above"
Voordelen: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Nadelen: "Only coffee served over a 3-hour flight"
Voordelen: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Nadelen: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."