Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
Delays were given at intervals. So we were informed
Voordelen: "The whole Business experience on SQ"
Nadelen: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Voordelen: "Again seats space could be better. Crews were very attentive."
Nadelen: "Other passengers reclining their seats could be a nuisance..."
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Voordelen: "Very comfortable; excellent service"
Voordelen: "I liked the size of the cups for drinks: smaller than usual."
Nadelen: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Voordelen: "Movies selection is great. Seating space is comfortable."
Nadelen: "Boarding process could’ve been smoother"
Voordelen: "Arrived on time."
Nadelen: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Nadelen: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Voordelen: "The crew was great as usual. The food was good"
Nadelen: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Voordelen: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Voordelen: "Got bumped to Business Class"
Nadelen: "I liked everything"
Voordelen: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Voordelen: "personel provided excellent service"
Nadelen: "food was ok. A faulty entertainment system did make our flight feel longer."
Voordelen: "Food was pretty good. Loved the Weiss ice cream bars"
Nadelen: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Voordelen: "Spacious and clean"
Nadelen: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Voordelen: "It’s worth it to pay a bit more for the extra legroom seats."
Voordelen: "Spacious and comfortable bed."
Nadelen: "The food wasn't that great. Average at best."
Nadelen: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
Voordelen: "Great experience"
Nadelen: "Seating arrangement was bad"
Voordelen: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Voordelen: "Not much"
Nadelen: "Not as good as they were once"
Voordelen: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Nadelen: "Not much. This airline is up there with the best."
Voordelen: "Best Inflight Service Best Inflight Food Best Lounge"
Voordelen: "Again very friendly and efficient service ."
Voordelen: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Voordelen: "friendly staff top Service top Inflight"
Nadelen: "old aircraft, no usb or power point charging. choice of 5 movies"
Voordelen: "Excellent service & comfort"
Voordelen: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Voordelen: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Nadelen: "The crew was rude when asking me to window shed."
Voordelen: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Voordelen: "Crew was great. Food not bad for airline food . It was clean."
Voordelen: "Staff managed to change seating due to height. Very accommodating."
Nadelen: "Entertainment console dated. Sound very crackly. Video images not sharp."
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "Service was best in class"
Nadelen: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Nadelen: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Nadelen: "Old plane. Old in flight entertainment."
Voordelen: "Reasonable price"
Nadelen: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Voordelen: "Consistency of service, efficient"
Nadelen: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Voordelen: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Nadelen: "Sound quality of ear buds was not good. No issues if you travel with your own."
Voordelen: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Nadelen: "Seats are tight and hard"
Flight was so comfortable, service was excellent and staff very friendly and helpful.
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
Voordelen: "Friendly and professional crew"
Nadelen: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Voordelen: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Nadelen: "Keep the good work."
Nadelen: "Everything else"
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "Everything went very well. The staff were the nicest most helpful people ever. Great food too."
Nadelen: "No entertainment but it’s probably because it was a short trip"
Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."
Voordelen: "Great crew, good legroom and comfortable seat"
Nadelen: "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Voordelen: "Great crew and entertainment"
Nadelen: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "Seats weren’t all that comfortable."
Nadelen: "Service and meals were good."
Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Voordelen: "Entertainment system"
Nadelen: "The food and the crew way of speaking to people"
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Le professionnalisme du personnel, l’embarquement"
Nadelen: "Pas assez de choix de films et de musique récents."
Voordelen: "The crew was Amazing and The seats where comfortable."
Nadelen: "Flying for the first time I think everything was excellent."
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "Service et confort"
Voordelen: "Good food friendly staff"
Voordelen: "Excellent food and serving"
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Voordelen: "Staff helpful and courteous under difficult conditions."
Nadelen: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Nadelen: "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Voordelen: "the crew are nice"
Nadelen: "food limited selection"
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Voordelen: "Good service"
Nadelen: "Old plane"
Voordelen: "Tout était parfait"
Voordelen: "Exactitude des vols"
Nadelen: "Repas infecte , pas de choix Personnel pas agréable du tout"
Nadelen: "Accueil personnel Emirates Repas infecte"
Voordelen: "Food, Service, entertainment"
Voordelen: "All of the above"
Nadelen: "Nothing that i didn't like"
Voordelen: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Voordelen: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Kayak/Qatar Airways tore one of my bags. I'd like compensation for it. Also, the check in at Chicago was time consuming and tedious owing to RT PCR checking. That should be made more efficient. Likewise, the check at Mumbai airport.
Voordelen: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Nadelen: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Voordelen: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Nadelen: "Leg-space between seats specifically when the person in front of you reclines"
Nadelen: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "The food was good and many entertaining movies."
Nadelen: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Voordelen: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Friendly crew"
Nadelen: "No alcohol served"
Nadelen: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "The crew and accommodations"
Nadelen: "Availability of vegan meals"
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "I like that they deliver me safe and sound to Vietnam"
Nadelen: "I would prefer no interruptions while I am watching my movie"
Voordelen: "Liked comfort and srvice"
Nadelen: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "Many movies (entertainment) I got front seat with leg space (comfort)"
Nadelen: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
Voordelen: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Nadelen: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Nadelen: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Voordelen: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Nadelen: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Voordelen: "Food and service."
Nadelen: "Peu de nouveaux films"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Crew were good, food was decent"
Nadelen: "Equipment/electronics was a bit dated."
Voordelen: "Entertainment and food was good."
Nadelen: "Long flight from Doha to LA."
Voordelen: "Very comfortable wii sleeping compartment"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Voordelen: "It was booked for my elderly parents and they were very pleased by the service they received."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Voordelen: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Nadelen: "The food"
Nadelen: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Voordelen: "Great food etc"
Nadelen: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Nadelen: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Nadelen: "Suggestion changé votre personnel au sol à Roissy 2"
Voordelen: "Tous les équipages à bord très bien et attentifs tres agréables"
Nadelen: "Détester l'enregistrement à Roissy nullisme et mal organisé Je me pose la question pour mes prochains voyages sur Quatar NUL l'embarquement personnel NUL pas l'image du personnel de bord très bien"
Voordelen: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Nadelen: "I know it's an airplane, but even so, the food was astonishingly bad."
Voordelen: "Crew and staff were very nice. I got lucky and got the whole row to myself."
Nadelen: "More space in Economy, and to have the passenger in front lift up their seat during meals. It's very hard to eat with the tray down when the person in front has their seat reclined all the way back."
Nadelen: "Améliorer le confort des sièges et le repas . Petit déjeuner très succinct."
Voordelen: "Slightly wider seats"
Voordelen: "Quick boarding and friendly staff"
Nadelen: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Voordelen: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Nadelen: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Voordelen: "Seat comfort amenities crew"
Nadelen: "No vegan meal options"
Voordelen: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Voordelen: "Flight crew is great"
Nadelen: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Voordelen: "Service good"
Nadelen: "The wine costs 6 $, that's cheap but when i pay 400$ for a 2 hours flight, i find it a little hard to pay for a little glass of wine."
Voordelen: "Friendly efficient service. Lots of smiles. Food was great. Very comfortable seating"
Nadelen: "Toilet was very cramped USB charging plug not working. Pretty average range of movies."
Voordelen: "IFE Snack - bacon quiche Service"
Nadelen: "Stink The usual cramped seating Long wait to deplane"
Nadelen: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Voordelen: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Nadelen: "Récapitulatif des vols sur votre application pas clair du tout !!! On comprends rien , le suis du coup trompé d’un jour sur la date de retour"
Voordelen: "De m'avoir personne a coté, le service en eau, les films et le catalogue divertissement dans son ensemble. Et la majorité de l'équipage"
Nadelen: "Le manque de nourritture."
Voordelen: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Nadelen: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Voordelen: "Fantastic Service On time Easy boarding"
Voordelen: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Nadelen: "If only I could afford business class :("
Voordelen: "Delay on LAX to bNE was too late for us to make the connection. And our bags were lost as a result."
Voordelen: "It was a good and pleasant flight"
Nadelen: "The food was not good and it was not enough"
Voordelen: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Voordelen: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Nadelen: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Voordelen: "Overall ok."
Nadelen: "Ancient plane in bad need of a refurb."
Nadelen: "cramped seats. a miniscule snack, with no napkin to clean up with"
Voordelen: "Known quality and reliable service It was all right."
Nadelen: "Entertainment is bring your own screen if you want to see the programme"
Voordelen: "Qantas crew were amazing. Entertainment offered was excellent."
Nadelen: "Not suitable meals for a long flight. E.g. Chili dogs way too messy, garlic bread should not contain garlic! Was charged an additional $35 per seat to get seat assignments 24 hrs before. Then, seats not together & changed again before flight. Why the fee for nothing?"
Voordelen: "Helpful service and comfortable seats"
Nadelen: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Voordelen: "L'équipage était très agréable."
Nadelen: "Comme d'habitude, le système de divertissement était lent."
Voordelen: "L'équipage était très agréable."
Nadelen: "L'enregistrement n'était pas possible en ligne puis très long à l'aéroport. Nous avons eu 25 minutes de retard au décollage car cause d'un mauvais compte de bagages qu'il a donc fallu décharger puis recharger. Comme d'habitude, le système de divertissement était lent."
Voordelen: "Staff were friendly."
Nadelen: "The plan was older and the seats were uncomfortable and cramped compared to other long haul flights I've been on. I paid extra to fly with Qantas because it's usually a better experience but this was poor compared to past flights. My tray table was broken and kept falling down. My boyfriend had a lot of technical issues with his TV. Boarding was done poorly as it was a bit of a free for all. And the food was very bad."
Voordelen: "Crew was amazingly helpful in all my enquiries"
Nadelen: "All amazing nothing to complain about it"
Voordelen: "Short flight . It's ok"
Voordelen: "Service and food was pretty good."
Nadelen: "Didn't care for the movie selection. Not much of a variety."
Voordelen: "Easy boarding. Good seats. Good entertainment."
Nadelen: "Qantas seems to be notorious late. This flight was no exception. The food was terrible. They called it a pulled pork sandwich. Jikes. Very crowded"
Voordelen: "Dinner meal"
Nadelen: "Seat in last row very uncomfortable"
Nadelen: "Did not have any meal for the 2h45m flight"
Nadelen: "Delayed Boarding and they didn't say anything."
Voordelen: "Le lounge au départ de SAMUI, accessible aux classes eco, la place raisonnable pour les jambes? Et le repas chaud, comprenant jus d'orange, eau, café ou thé, crevettes au curry avec riz, dessert et fruitS sur un vol de 1h05.erci Bàgkok Airways,"
Nadelen: "Was seated in the center section and after getting settled and buckled in I kept smelling vomit and realized the seatbelt had dried vomit all over it. I couldn't get the flight attendant to help and finally got their attention and was told they couldn't do anything until after we were in the air. I was moved away from my family to another center seat. The flight had many open seats and we should have been kept together."
Voordelen: "Good meal - pasta"
Nadelen: "Expensive flight"
Voordelen: "Need new planes"
Nadelen: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Voordelen: "Didn't eat anything over airline food as it was my 3rd flight to get home to Melbourne"
Voordelen: "Loved the two cords in the seat behind me and the iPad idea"
Voordelen: "- The kindness of the crew members - The food - The entertaining aboard"
Voordelen: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Nadelen: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Nadelen: "Because of an equipment problem, we missed our connection. Qantas booked us on an American Airline flight six hours later for the LAX to JFK segment. It was a much smaller plan, no food included, and the seats we paid for were not provided."
Voordelen: "Wine and speed of service was excellent. Friendly and approachable crew."
Parce que AA a mal fait son planning , pas de pilote . Il a fallu attendre un pilote puis un co pilote. On a décollé avec 1h40 de retard
Voordelen: "Clear instructions, clean plane, flight on time."
Nadelen: "Getting food service back on plains."
Voordelen: "Good seat. Good films."
Nadelen: "A broader range of free snack types would be nice."
Voordelen: "It was acceptable."
Nadelen: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Voordelen: "Crew was absolutely precious."
Nadelen: "Delayed because a passenger was let on that shouldn’t have been. The plane was kind of beat up and gross. The gate changed after boarding started. This is the second flight in two weeks that had the wrong gate posted."
Voordelen: "Polite crew"
Nadelen: "No air traffic"
Nadelen: "Get rid of commuter jets."
Voordelen: "Speedy boarding. Helpful crew."
Nadelen: "In-flight entertainment"
Voordelen: "There are outlets and the entertainment portal was very cool."
Nadelen: "Maybe load first class then from back to front. When you have so many people who need to get to the back with a narrow isle it's tough. The gate agent was very short with me but not necessarily unpleasant."
Voordelen: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"
Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"
Voordelen: "Game of Throne as a boxset"
Nadelen: "if my return flight was by AA rather than another operator"
Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."
Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"
Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"
Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"
Voordelen: "The inflight enternet selection was great, totally enjoyed it. Crew service was good and kept us updated as we approached Charlotte."
Nadelen: "Gate C19 was hot and didn’t have adequate seating for passengers in the area"
Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"
Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"
Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"
Nadelen: "Une heure de retard au décollage"
Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."
Voordelen: "Plane was late in arriving so boarding was delayed. Took off 1/2 hour late, but landed on time in Miami."
Nadelen: "Snack offered by American could be better than some dry cookies. Especially for Diabetic passengers."
Voordelen: "Plane was comfortable"
Nadelen: "I was in row 11 had to put my bag at row 28"
Voordelen: "Boarding was smooth."
Nadelen: "American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does."
Voordelen: "The pilot got us to Dallas ahead of schedule which was a big help because I was concerned about making my connecting flight. The stewardess assured me of the process and said not to worry."
Nadelen: "The food combination was a bit strange and we need a non spicy option. The bibimbop was good because I could control the amount of spice."
Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."
Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."
Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"
Nadelen: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."
Voordelen: "The flight was delayed"
Nadelen: "Retard d’une heure"
Nadelen: "Seats were very uncomfortable and that must have been the decision of the airline. We landed early and taxied and waited for a long time, more than 30 min until we actually pulled up at gate, also the airlines fault."
Voordelen: "Good flight overall"
Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"
Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"
Voordelen: "Seats which we selected where great"
Nadelen: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
Voordelen: "The films available were okay, but we had to watch them on our phones."
Nadelen: "Moved our gate twice, both times the AA boarding crew laughed at the anger they’d caused among the upset passengers. They were also not vocal about the gate changes until pressed. We were asked to sit by the emergency gate as able and willing humans unaware it was placed beside the center bathroom.. so unpleasant."
Voordelen: "tout le service en général."
Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."
Voordelen: "Real nice people at check in and flight crew was really nice"
Voordelen: "Liked the service and food"
Nadelen: "Seats are tight and foot legroom is tight too"
Voordelen: "On time, non stop"
Nadelen: "New higher prices for less service."
Voordelen: "Paid extra for more legroom"
Nadelen: "No Free WiFi"
Voordelen: "seemed more comfortable on this plane, still squishy."
Nadelen: "really.. a 6 hour flight with just a cookie.."
Voordelen: "Les hôtes étaient aimables"
Nadelen: "Une barre tendre comme déjeuner! Ils auraient pu faire mieux"