Had not flied in a while. Overall ok. But it is frustrating when there are multiple fingers in the equation. Jim
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Voordelen: "It was great..."
Nadelen: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Voordelen: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Nadelen: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Voordelen: "33" seats"
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Nadelen: "Cabin crews need to learn how to smile."
Voordelen: "Good efficiency for boarding an good in air entertainment"
Nadelen: "Delayed for an hour while already boarded"
Voordelen: "Perfect service, never had a more pleasant and attentive crew"
Nadelen: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Nadelen: "The food and drinks were sub-par"
Nadelen: "Be able to select seats online within 24hours of flight for free"
Voordelen: "Service was excellent. Premium economy seats well worth the few extra $$."
Voordelen: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Voordelen: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Voordelen: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Voordelen: "Nothing to note"
Nadelen: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Voordelen: "The crew"
Nadelen: "Being late"
Voordelen: "Friendly and helpful"
Nadelen: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Voordelen: "The staff are always very polite and professional. Food was fine (better the past years). Everything was punctual and orderly."
Nadelen: "The seats were extremely uncomfortable. The gray ones were much better (San Diego to Narita) in comparison."
Voordelen: "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
Voordelen: "Flight time was not bad, not too long"
Nadelen: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Voordelen: "The crackers design beside the meal and different colors of the sleepers."
Nadelen: "Ear phone is not so comfortable!"
Voordelen: "good flight"
Nadelen: "food is ok"
Voordelen: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Nadelen: "None whatsoever."
Voordelen: "Excellent and original Japanese meals"
Voordelen: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Voordelen: "First about the price of the ticket, and the survis in the plane"
Nadelen: "Actually nothing is my dislike things."
Voordelen: "Ok seats but not quite lay flats. Lay at an angle. Great service by staff"
Nadelen: "Entertainment selection was outdated. Very dated. The food selection was limited. The cabin was noisy"
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "Crew was very pleasant"
Nadelen: "Food was fair, not great."
Voordelen: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Nadelen: "more movie options!"
Voordelen: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Voordelen: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Voordelen: "Excellent service. Flight attendants are consistantly helpful and friendly."
Voordelen: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Nadelen: "The video monitor for viewing movies was dated."
Voordelen: "Great service, attitude, hospitality. Was never treated this nice on any flight ever. Thought I was a king or prince. And that's how they make you feel. If I can, I only fly JAL and especially the flight JL9"
Nadelen: "The fact there are many airlines which can't even get close to what JAL can offer and even if they try, employees won't be able to match it because of the cultural differences. Makes me sad that other airlines (I won't name them) can still be in business... they need to fly JL9 once and hope they understand."
Voordelen: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Voordelen: "The flight attendants were very kind and attentive."
Nadelen: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Voordelen: "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
Nadelen: "Food was extremely disappointing"
Voordelen: "All was fine"
Voordelen: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Nadelen: "No complaints!"
Voordelen: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Nadelen: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "I enjoyed their food very much, and the bathrooms are so clean! It made my trip easy. You will never regret using JAL."
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
The crew was very friendly and professional. The food was great. The check-in process took a long time, more than 20 minutes.
Voordelen: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Nadelen: "Better service from the crews."
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Voordelen: "Just ok"
Nadelen: "The crew and the service"
Nadelen: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Voordelen: "Very comfortable; excellent service"
Voordelen: "I like the crew members"
Nadelen: "Entertainment selection and food could be better"
Voordelen: "Crew very attentive but not intrusive. Food very good."
Nadelen: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Nadelen: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Voordelen: "They were very generous with food and drinks. It was a pleasant flight."
Nadelen: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Voordelen: "Cabin crew was amazing!"
Nadelen: "Food was mediocre and we've had better on Singapore Airlines before."
Voordelen: "Crew will try there best to help you in anyway"
Nadelen: "Missed my connection so lost bags . Took 2 days for them to get to me."
Voordelen: "Crew was attentive."
Nadelen: "The entertainment was rather limited."
Voordelen: "The crew Were exceptional ."
Nadelen: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Voordelen: "crew were very friendly and helpful. flight was one of the best i’ve had"
Nadelen: "boarding at sydney was very confusing"
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Nadelen: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Voordelen: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Nadelen: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Voordelen: "Yes the SQ802 and sQ807 was excellent"
Nadelen: "Returning flight food short be better SQ807"
Voordelen: "The crew was great as usual. The food was good"
Nadelen: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Voordelen: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Nadelen: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Voordelen: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Nadelen: "All good"
Voordelen: "Punctual flight with friendly crew."
Voordelen: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Nadelen: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Nadelen: "Some staff not courteous which surprised me"
Voordelen: "Priority line for boarding and security, reclining seats, foot stand"
Nadelen: "Priority boarding not available in India, food and food choices and lackluster service"
Voordelen: "crews were helpful"
Nadelen: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Voordelen: "Food was ok"
Nadelen: "Entertainment system are old age and poor quality TFT screen"
Voordelen: "I liked there was an opportunity to bid on an upgrade"
Nadelen: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
Nadelen: "The cabin was quite warm"
Voordelen: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Nadelen: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Voordelen: "Prem econ very good. Crew very friendly."
Voordelen: "Food was delicious!"
Voordelen: "I like the personal TV, my foot rest and water holder frequent water serve,"
Nadelen: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Nadelen: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Nadelen: "breakfast was terrible"
Voordelen: "The hot towels twice during the flight was great"
Nadelen: "Really just the food"
Voordelen: "Great flight and entertainment options, friendly crew, free wine :)"
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Voordelen: "they even addressed me by name"
Voordelen: "Cabin crew are always great"
Nadelen: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Voordelen: "The cabin attendants kept us well hydrated."
Nadelen: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Voordelen: "Food & condition"
Nadelen: "Crew were unfriendly and rude"
Nadelen: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Nadelen: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Voordelen: "To be able to bring luggage up to 30 kilo's"
Nadelen: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Voordelen: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"
Voordelen: "We love travelling Singapore Airlines and always try to travel with them if we can"
We had originally booked the flight with the expectation of being on the A-380, but in the last 48 hours before the flight learned we were changed to the 777. A bit disappointed in the last minute change as we were looking forward to the A-380 experience and would have planned differently if we’d known that the 777 was the only option.
Le personnel l’accueil parfait
Un voyage adoré, condor, service agréable au bords,
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
Voordelen: "Friendly and professional crew"
Nadelen: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Nadelen: "Food availability a minor challenge but crew handled it very nicely."
Voordelen: "Some of the crew were friendly, certainly not all of them."
Nadelen: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Nadelen: "More comfortable seats"
Voordelen: "personnel et atterissage parfait"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "Great crew, good legroom and comfortable seat"
Voordelen: "The crew were attentive and friendly."
Voordelen: "The Cabin Crew is pleasant when you are boarding the plane"
Nadelen: "If you sit towards the back of the plane, you risk not being served at all due to the short flight. If you are served, you get 10 minutes to eat before they have to pick up the trays."
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"
Nadelen: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Le professionnalisme du personnel, l’embarquement"
Nadelen: "Pas assez de choix de films et de musique récents."
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Voordelen: "La qualite du service. Equipement en vol."
Nadelen: "Rien a dire c etait parfait."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "Business class service is good"
Nadelen: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Voordelen: "very good as expected"
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Voordelen: "Tout était parfait"
Voordelen: "Exactitude des vols"
Nadelen: "Repas infecte , pas de choix Personnel pas agréable du tout"
Nadelen: "Accueil personnel Emirates Repas infecte"
Voordelen: "Parfait en 380 silence et confort"
Nadelen: "Trop de bruit du à la proximité de la zone de préparation des repas vu le supplément de 70 € par personne cela fait cher"
Voordelen: "Tout était parfait excepté le choix de musique et de films."
Nadelen: "Manque de choix de musique et de films."
Voordelen: "Horrible experience!!!!"
Nadelen: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Voordelen: "Moi qui ai très peur de prendre l’avion j’ai été rassuré par l’attitude du personnel et la propreté de l’avion"
Nadelen: "Services must be improved as far as hospitality is. Concern"
Nadelen: "Vol le plus nul 8 heures avec plus de 50 enfants dans l’avion, je me serais cru dans bus scolaire. Aucune intervention du personnel d’encadrement Et du personnel à bord Voilà à ne pas refaire"
Nadelen: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Voordelen: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Nadelen: "Some alcoholic drinks"
Voordelen: "Little things like being greeted by name when boarding, funny safety video"
Nadelen: "Wasn't the biggest fan of the food"
Voordelen: "Excellent crew and great food."
Nadelen: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Voordelen: "Seat comfortable"
Voordelen: "Crew was terrific. Great service. New aircraft are comfortable too."
Nadelen: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Voordelen: "Amazing staff, clean plane, good food, comfortable seats in business"
Nadelen: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "Crew were amazing, superb."
Nadelen: "Food verity, seat comfort ability, wider range of entertainment."
Nadelen: "Too much A/C, feel cold."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Nadelen: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Voordelen: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Voordelen: "The new Qsuites are very comfortable"
Voordelen: "Amenities like, Tooth Paste, Brush and Headphones."
Nadelen: "Liquor and Wines needs Varieties."
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Crew were friendly"
Nadelen: "Food could be better and frequent"
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "The Crew were excellent, friendly, professional and attentative."
Nadelen: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Nadelen: "Delay at landing"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Great crew, aircraft etc"
Nadelen: "General - King Hamad airport is brand new and yet there still aren't enough gates to comfortably service all QA aircraft."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Nadelen: "Peu de nouveaux films"
Voordelen: "Polite crew, food was pretty good."
Nadelen: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Voordelen: "No proper meal provided"
Nadelen: "PROPER comfort zone not provided at all"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Nadelen: "No food on board!! Staff says it got over when i have selected my food selection!!"
Voordelen: "Friendly staff"
Nadelen: "The food was very poor"
Nadelen: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Every thing is great."
Nadelen: "Food Seat great service"
Voordelen: "Excellent service from the crew. Flight on time."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Voordelen: "Being able to sleep."
Nadelen: "Food was not good. Rice was not fully cooked."
Voordelen: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"
Nadelen: "same remark : Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Nadelen: "Suggestion changé votre personnel au sol à Roissy 2"
If you can put on new planes on this route.
I am a big guy and seated to another big guy, the experience was uncomfortable . The crew provided excellent service
Missed the flight and the had to change my booking
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Plateau repas toujours pareil Pas très original
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Crew was very attentive, and boarding and off-boarding was relatively easy"
Nadelen: "The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated."
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Nadelen: "You could have had my luggage arrive. Now I don’t know where it is"
Voordelen: "Flight left on time & arrived on time."
Nadelen: "Quality of the snack could be improved."
Voordelen: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Nadelen: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Nadelen: "La ponctualité"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Nadelen: "We had a huge delay"
Voordelen: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
Nadelen: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Nadelen: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Nadelen: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Voordelen: "Food / movies"
Nadelen: "Comfort/ staff"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Voordelen: "The flight waited for us as transit after delay of the firs flight from Munich"
Nadelen: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Voordelen: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Nadelen: "Seat would not recline. Long fight cramped 27B"
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Food was tasty. Crew was very good."
Nadelen: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "crew great smooth flight"
Nadelen: "no problem and happy crew."
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."