The lady at the boarding to assign us seats was rude and non caring .
Flight boarded late and left late making the Sao Paulo connection more stressful..
Great plane, great crew, very poor food
It will be better if Latam will love to tell us when they made changes in my itenary. I feel that my itenary was change to however they like instead of how we arrange when I purchase my ticket. I have two elder people with me and i did not like that we have to split to be able to get home. The counter people does not know how fix situation and don't understand reasons.we wanted to board the plabe together as we purchase the ticket. i dont know why my ticket was the itenary the same as when we left to Peru. I feel that what I choose was not acceptable that.my itenary could be change to however Latam wants to do. That is very not nice and not restpetful to my wishes. Please call us for an apology and maybe a refund for all that we have to go to. My bag is also not get the destinatiin to Jfk.
Voordelen: "seat was comfortable"
Nadelen: "On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved"
Nadelen: "Seats looked older generation and configuration not great"
Voordelen: "The free middle seat because the flight was not full."
Nadelen: "Bigger glass for wine"
Voordelen: "The crew was very friendly, and the food was the best I've had on a plane trip."
Voordelen: "Crew cordiality"
Nadelen: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Nadelen: "Good airline, will fly them again"
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Voordelen: "The plane was new."
Nadelen: "Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!"
Voordelen: "The flight was canceled and Latam did nothing to help get me on a new flight."
Nadelen: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Nadelen: "More diverse snacks/drinks."
Voordelen: "The food"
Nadelen: "The spaces"
Voordelen: "Crew was attentive & very nice."
Nadelen: "More smiles !"
Voordelen: "yo tenia comida kosher y no me la dieron"
Nadelen: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Nadelen: "TV at each seat"
Voordelen: "We did not crash"
Nadelen: "I was bumped from an earlier flight to a later flight with no notification"
Nadelen: "Mon siège ne s’inclinait pas"
Nadelen: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Nadelen: "Try to avoid LATAM. Actually low cost competition is offering a better service. Latam grew too much and the service is bad. They are making too many mistakes such as not delivering basic information such as where to pick up luggage claim. Honest advice: look for alternatives and avoid big headaches"
Voordelen: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Voordelen: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Nadelen: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."
Nadelen: "Smell at shit all the flight. Horrible."
Voordelen: "They're very professional I would recommend to everyone"
Nadelen: "Free soft drinks it was $10 brasilian money"
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Voordelen: "Getting off the plane"
Nadelen: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Nadelen: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Voordelen: "Excellent thank you very much"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Voordelen: "In-flight entertainment is very good with a good selection of movies and TV shows."
Nadelen: "Flight was first delayed 1 hour then jumped to 3 more hours. Gate was constantly changing so we relaxed at a nearby gate. Never heard a boarding call. Then there's a security check right before you get on the plane so we have to throw away bottles of water that were bought in the terminal after passing initial security. Ridiculous!! How are we to keep hydrated on a 10 hour flight without being able to bring water on the plane?? The flight attendants should, at least, come around with cups of water. Service on LAN was excellent 10 years ago but has deteriorated when it changed to LATAM."
Voordelen: "In flight entertainment system was pretty good and boarding went smoothly"
Nadelen: "Latam needs to rethink seating in the airbus. I’m 5’2 and I felt completely cramped. Did not have room to bend down for under seat carryon, comfortable exit isle to use restrooms, and definitely could not sleep. Very long flight to be in such cramped conditions."
Voordelen: "I was a little worried because I hadn't flown them before but they were excellent. Plenty of leg room, the flight attendants were lovely, everything was clean, food was good (not gourmet but good) and no real turbulence. It was great."
Voordelen: "It was very fast to board, and the landing was great"
Nadelen: "No entertainment, no free snacks"
Voordelen: "I needed to check a bag at the gate, and the staff were very friendly and patient when I asked them about it. They are all very fluent in both English and Spanish!"
Nadelen: "Lots of waiting for the plane to board, lots of time without staff at the counter so people sort of piled up with questions."
Nadelen: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Nadelen: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Voordelen: "Great service abd counter check in"
Voordelen: "comfortable, smooth flight"
Nadelen: "Delayed take off due to mixup between crew and passengers... a lot of seat changing before we got cleared for takeoff."
Voordelen: "The plane 787- 8 is new and realy comfortable"
Nadelen: "Too much bread at dinner The flight was delayed more than 15 minutes"
Voordelen: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Nadelen: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Voordelen: "I got to my destination safely and on time"
Nadelen: "I took 5 flights with LATAM during the last 2 weeks. All flights delayed over 1 hours for no reason."
Voordelen: "Tryp Hotel at GRU"
Nadelen: "We should get some sort of refund. Just food and hotel is not enough"
Voordelen: "The crew is fantastic the food is great the airplane is new"
Nadelen: "Cannot ask for anything more"
Voordelen: "Easy boarding and organized staff. Friendly staff overall."
Nadelen: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "Seats super comfortable. Big screen entrainment."
Nadelen: "One more time offer drinks for a very long travel time (other 10H)."
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Voordelen: "The crew was very friendly and helpful."
Nadelen: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Nadelen: "My luggage was lost for almost 2 weeks."
Voordelen: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Nadelen: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Voordelen: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Nadelen: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"
Nadelen: "The headphone situation was confusing and no charging ports Fairly comfortable for an older plane"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "We missed our connecting flight due to the fact that the TAP crew leaving Barcelona said there was “fog” and therefore, nearly half of the flight had the same connecting flight to London. On top of it, they had no other flights and put us up in a hotel instead."
Nadelen: "Départ à l’heure"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Nadelen: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Voordelen: "food and price"
Nadelen: "boarding... control the luggage size"
Voordelen: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Nadelen: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "A short but very pleasant flight and food was served, excellent in every category."
Nadelen: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Nadelen: "Everything was good"
Voordelen: "Clean plane, nice crew"
Nadelen: "No entertainment at all"
Nadelen: "No entertainment, either video or audio."
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"
Nadelen: "Flight#1 was late. I missed the connecting flight to Basel. I have to stay overnight in Brussels and fly VERY early to Basel in the morning."
Voordelen: "It was quick."
Nadelen: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."
Voordelen: "Easy smooth transaction"
Voordelen: "On time flight, food served was decent, and flight crew was pleasant."
Nadelen: "Nothing, great flight."
Voordelen: "Food was above average"
Nadelen: "Wasn't told that baggage wasn't included in my fee. Had to pay 170 Euros at the airport to check our two bags. Really really frustrating, and beyond an exorbitant price to charge for bags..."
Nadelen: "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."
Nadelen: "Not getting new business configuration"
Nadelen: "The plane was very small service was not good and the crew were not that friendly"