Nadelen: "Over one and an half hours delay - sitting on the airplane"
Voordelen: "Everything was great, service on flight was really nice."
Nadelen: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Nadelen: "Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass."
Voordelen: "We like the people doesn’t even want to help you !!!!!"
Nadelen: "The worst customer service and Communication airline ever. A lot of things can be done better"
Voordelen: "787 Plane, leg space, polite and beautiful staff + service."
Nadelen: "Need to improve on food"
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "Customs really fast"
Voordelen: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Nadelen: "Was not told that I needed a visa for connexting flightsbin China so I was not allowed to board and had to buy a last minute $2400 ticket"
Nadelen: "The flight attendants could be more friendly and more eye contact."
Voordelen: "flight crew is pleasant. cabin and toilets are clean."
Nadelen: "I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV"
Voordelen: "Direct flight with cheap price. Good entertainment program selection."
Nadelen: "Small seat. Only serving two meals during a 14 hour flight."
Voordelen: "The food was fine"
Nadelen: "Terribly delayed, they could do better informing people about why we got so many hours delayed. When we got to Shanhai there was not HAinan support at all for the lodging the airline provides for the connection."
Voordelen: "Service was awesome"
Nadelen: "Inflight entertainment has a limited selection"
Voordelen: "The food."
Nadelen: "Flight was delayed 7 hours. Airplane stopped at an airport 100 miles from my destination. I was several hours late after that unexpected stop & already 8 hours late from the prevvious delay. I won’t take hainan after this."
Voordelen: "service minded because I am tall, so gave me a free exit seat without asking."
Nadelen: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Nadelen: "We arrived from O'Hare to Seattle and needed wheelchair assistance as I am disabled. When we approached the gate to ask for wheelchair assistance down the ramp to board the plane I was asked if I really needed the wheelchair. I thought that was an odd question to someone that walks with a cane and could be seen walking from the restroom to the gate which would have been a quick one minute jaunt for me 5 years ago but took at least ten minutes from the restroom to the gate. I was trying to figure out in my head how I was going to attempt this long walk while other travelers would have been quickly boarding ahead of me. This was my first of many trips to China to see family but will definitely be my last trip with Hainan. I was extremely disappointed in the way I was treated - is this the way all passengers with disabilities are treated?"
Voordelen: "Product was good; single seats in the aisles, full recline, lots of storage."
Nadelen: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
Nadelen: "There was not enough time allotted in between the landing in Seattle to make other connecting flights. Everybody missed their connecting flight and had to then wait in a long line to get on whatever was next available. There was not enough signage or people working to tell us where we needed to go; we waiting in the customs line first before we realized we weren't going to make our flight, then had to wait in the other line to get on a later flight. It was very hectic and nobody knew where they needed to be or what was going on. Plus, customs took so long that we probably would have missed our flight anyway, even if it didn't arrive late in Seattle. It was an awful experience after traveling for 20 hours."
Voordelen: "The flight itself was great! The cabin crew were friendly and welcoming. At the boarding gate, i suppose because it was a domestic flights the airport staff made all announcements in Chinese but I was able to follow along well enough to board the correct flight"
Nadelen: "A few more English announcements prior to boarding would have been more helpful. But I understand that i perhaps was the only foreigner there so may not be practical haha"
Nadelen: "My remote didn’t work so I could see show but the headphones didn’t work either so I could hear them. I asked the flight attendant about this and got a “sorry, it’s broken” response. This also meant that my reading light was in operable as well as the flight attendant call light so I had to borrow my neighbors. Not the best experience or resolution."
Voordelen: "The crew is very attentive and kind."
Nadelen: "Crowded, small space."
Voordelen: "Everything was poor"
Nadelen: "All things"
Nadelen: "Letting passengers bring 3 carry on bags crowding me on a middle seat for over 12 hours"
Nadelen: "pls work out a system checking in luggages to destination directly, instead of rechecking in at transferring hub like Beijing. Can be stressful under time pressure. If there’s any flight delay, the whole trip can be messed up."
Nadelen: "we need to check in again at Beijing airport. the restroom is so terrible ."
Voordelen: "The friendly staff and the smooth trip."
Nadelen: "All the plastic waste created by the lunch."
Nadelen: "I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!"
Voordelen: "Flight crew was very considerate in taking care of my father so that he had a safe, happy flight back to China."
Nadelen: "No good movies Uncomfortable seats"
Voordelen: "I enjoyed the entertainment, and the food."
Nadelen: "I didn't like that I felt invisible and had to remind the staff for a simple glass of juice. When giving out snacks and food they looked over me several times and didn't even ask after they had served the other two people if I needed anything. I even asked in Chinese. Just was weird and uncomfortable."
Voordelen: "Loved that they showed season 1 of "Atlanta" in its entirety!"
Voordelen: "The service was wonderful, the food good and the entertainment package very diverting. Made the long flight seem short."
Voordelen: "I like the 5 hours wait in Shanghai and missing my flight to Kiev. Thank all those employees who did nothing but pushing responsibilities around."
Nadelen: "EVERYTHING HOW BOU DAT?"
Nadelen: "FLight was delayed and transfer desk was unable to manage"
Voordelen: "It is free."
Nadelen: "The access seats are limited for free users and it can be discontinued. It is not good for someone to use it for the job or trading stock. It is ok if we can pay small fee to use it."
Voordelen: "Love their sweet service!! The seat is comfortable."
Nadelen: "My chair is somehow broken since the earphone cannot plug in. Not allowed to use the mobile phone and no wifi."
Nadelen: "Wifi is not available. It said wifi is available but later I was told only the business seats or higher level seats can enjoy it. 2h Delay without any compensation which made me go to U.S.A. without my baggage."
Voordelen: "Entertainment and crew were good. Seats were ok, like any airline."
Nadelen: "Food was not good."
Voordelen: "great service. loved the goody bag with the eye mask, ear plugs, etc."
Nadelen: "My video screen kept malfunctioning and the audio was poor."
Voordelen: "Great! Love this flight,"
Voordelen: "Good entertainment selection. Breakfast was good with the egg frittata, potatoes and fresh fruit and yogurt."
Nadelen: "The dinner was greasy noodles with meat. The meat on the salad was fatty. I just finished feeling unsettled."
Voordelen: "Every aspect was top notch for an economy seat. The staff was attentive, the flight was super smooth, the entertainment decent and the seats comfortable. On time and hassle free! Would definitely fly with them again."
Nadelen: "old plane, little leg room. prior flight with Hainan was much better. entertainment tablet did not work."
Voordelen: "Nice staff, comfortable seating and reasonable variety of food."
Nadelen: "No information about transfers, had to transfer own luggage. On the flight back it was rescheduled the night before but not enough time for transfer and so I and many others missed our connection flights and were stranded at the airport for six hours. There weren't enough staff to handle the situation and rebook or help with customers who were clearly stressed and drum up. This was really disappointing."
Voordelen: "The flight itself was fine, but what spoiled it totally was the fact that the itinerary was changed from my booking and I had to stay 12 hours in Shanghi airport and be 5 hours late to my work on the next day. I will never book through your website again, very disappointing."
Voordelen: "best food and drink than any other airline that I took and air crew are very friendly."
Voordelen: "They reimbursed us 500RMB for the flight."
Nadelen: "Flight was delayed for over 10 hours. During this time, the only food we received was a hot pocket and some cookies. They offered no explanation for the delay and did not even alert us of the delay through email or any other communications, so I did not find out until I landed in Seattle from New York."
Voordelen: "New 787 is really nice. Lots of food and snacks."
Nadelen: "Entertainment options were not the best but okay."
Voordelen: "The plane was new, there was ample personal space (relatively speaking for Economy, of course), the food was not bad and the staff was kind."
Nadelen: "It was OK as far as Economy flying goes!"
Le gros point noir : quand on fait le check in en ligne, les places sont attribuées de façon aléatoire de façon à ce qu'une même famille soit séparée afin de faire payer très cher le placement si on veut être regroupé. Et ce, avec énormément de places disponibles à côté. Nous étions 3 ,il y avait plein de places à côté mais il fallait payer pr les avoir ce que nous n'avons pas fait.Nous avons donc ete séparés .scandaleux !!!
I’m a bigger guy and I had wiggle room and could fully stretch my legs in economy plus. We were very happy with this flight.
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
Ponctualité du vol mais embarquement très long à Helsinki
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
The flight was very comfortable but we ended up paying an extra $300 more for each ticket for seats and baggage. We should have been told in big bold letters that there would be extra charges for everything else.
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Food choice Complimentary coffee and tea
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Nadelen: "Repas gratuit"
Voordelen: "Great service and yummy food."
Nadelen: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Voordelen: "Lovely crew, very good entertainment system."
Nadelen: "2 н in plane, then tecnicans search and fix problems"
Voordelen: "Flight as such was good and smooth"
Nadelen: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Voordelen: "The fact that we were offered an additional round of water and the friendliness of the crew."
Voordelen: "Overall pretty good. Newer plane, business class is well configured."
Nadelen: "Food was good, not great. Seats when flat are quite hard."
Voordelen: "Everything was on time"
Nadelen: "I couldn’t change my seat"
Voordelen: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Nadelen: "I liked it all."
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Nadelen: "Missed my connecting flight from Helsinki to Miami because the flight from New Delhi, India was delayed by more than 4 hours."
Nadelen: "Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich."
Voordelen: "Crew were great / free wine !"
Nadelen: "Crowded and chaotic boarding"
Voordelen: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Nadelen: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"
Voordelen: "Le service. Et le confort"
Voordelen: "All is satisified."
Voordelen: "many choices of films to watch was great too! Like that you served Finnish food!"
Voordelen: "Crew was pleasant and accommodating, Food was decent (for airline food). Delay in take off not fault of Finnair"
Nadelen: "General airplane room issues"
Voordelen: "Being on time, crew was helpful, entertainment nice. The 30 min layover between JFK-HEL and HEL-SVO was perfectly organized, the gates were next to each other."
Voordelen: "Finnair was every bit as good as the best European airlines I've used in the past. Compares favorably to British, KLM, Swissair, etc. Service was top notch, good food, entertainment, comfort, airport lounge, etc."
Nadelen: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."
Voordelen: "The Finnair representatives at the airport were incredibly nice and helpful."
Nadelen: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Nadelen: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Voordelen: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Nadelen: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Nadelen: "business class was empty and not able to upgrade at an affordable price"
En plus articuler l’arrivée. 1h15 avant que l’avion ouvre ses portes et 1h20 pour récupérer la valise
Ok y a su un retard de 25 minutes. À bord, le service était en français, mais la correspondance est uniquement en anglais. C’est à déplorer. Aucun repas, aucune collation servie. La sélection de films est excellente. Pour le reste, tout était très bien. Jacques Lépinay
C’est un petit trajet Une bouteille d’eau et un chocolat suffit déjà
Voordelen: "Personnel parfait"
Nadelen: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"
Voordelen: "L’embarquement s’est fait très rapidement"
Nadelen: "Retard du vol. Deux en deux (retard le 4 octobre pour l’Islande et le 19 octobre, retard pour Montréal). Des agents de bord qui ne parle pas un mot de français pour un vol en direction de Montréal. C’est inacceptable et c’est régulier sur air Canada. Je suis vraiment déçue de cette compagnie et je vais essayer d’éviter le plus possible."
Voordelen: "Très bonne compagnie"
Nadelen: "un avion un peu plus moderne"
Nadelen: "My wifi was not working for the entire trip!"
Nadelen: "Retard pour embarquement, aéroport pas facile très très longue distance à faire plus contrôle supplémentaire failli pas le faire malgré une heure trente d’escale prévu. Transport par autobus pour l’avion... ouf pas reposant et vol super plein pas d’espace pour bagages cabine"
Voordelen: "Tout était bien service excellent"
Voordelen: "Personnel impoli"
Voordelen: "Considering the thousands of passengers who saw their flights cancelled because of the grounded 737 Max’s the fact that I was on hold for only 30 minutes and then got rerouted for the next day is amazing! Thank you Air Canada."
Voordelen: "Les sièges sont bien pour dormir"
Nadelen: "Les agents de bord auraient pu être plus directs avec une passagère dérangeante en lui demandant de bien se comporter afin que je puisse dormir."
Nadelen: "L'agent de bord ne parlait pas français et il faisait très froid dans l'avion"
Voordelen: "Vol Bucarest-Montreal. L'equipage mega gentil. On est arrivé avec 30min plus tot que prevu"
Nadelen: "Le confort - 9h dans un siege en survolant l'Ocean (tu vois rien) et aucun ecran pour te dire ou t'es, aucun aucun ecran pour divertissment, tu peux louer une tablette à 10$ pour avoir les films et un peu de divertissment. Mais il y aurait aucun probleme si le prix du vol etait à 50% que le vol Lufthansa avec le confort necessaire. Comme j ai dit c'est un low cost à prix normal et je ne trouve pas normal."
Voordelen: "Ils se sont quand même occupé de nous afin Que nous puissions mettre nos bagages à bord et prendre notre vol...... juste à temps...."
Voordelen: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Nadelen: "Retard d’une heure"
Voordelen: "à l'heure"
Nadelen: "Les appareils utilisés pour Québec Montréal et vice verso, sont bruyants au maximum. Ils sonnent la tôle."
Voordelen: "Personnel courtois. Possibilité d’apporter nos repas. Ponctualité des vols tant à l’allée qu’au retour."
Voordelen: "Embarquement rapide"
Nadelen: "confort de l'avion"
Voordelen: "Avion spacieux"
Nadelen: "Nous n avons pas eu de petit déjeuner"
Voordelen: "Embarquement rapide et bien organisé. Avion propre"
Nadelen: "Nous n avons pas eu réellement de quoi manger pour le Midi. Juste un mini sandwich"
Nadelen: "J'aurais apprécié au moins une petite collation sur un vol de cette durée."
Voordelen: "LITERALLY NOTHING Trashiest airline in the world"
Nadelen: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Voordelen: "Le personnel est gentil. Les activités se sont déroulées rapidement. J’ai pu avoir de l’aide facilement pour l’enregistrement aux bornes. Johanne Leduc"
Nadelen: "Flight was delayed and left 2 hours late."
Nadelen: "Pas de place, pas de nourriture inclus, retards dans les vols, bagage perdu. Un cauchemar!!!!"
Nadelen: "Pas de place, pas de nourriture inclus, retards dans les vols, bagage perdu. Un cauchemar!!!!"
Voordelen: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Nadelen: "Nothing... Can't exactly shorten the distance."
Voordelen: "Le vol était à l’heure précise"
Nadelen: "Pas de cuillère pour manger ma soupe et la bière était chaude"
Nadelen: "I never made it to EWR. Due to an inch of snow in Toronto, my flight was cancelled. I didn't find out until I landed in Toronto. There was no rebooking automatically like on other airlines. Once I did rebook, agent gave me wrong information and made me wait over an hour. I did get home, taking uber from a different airport. But should have been easier."
Nadelen: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Nadelen: "left with 2 hours delay because the fuel was not ready. Then we had an unexpected landing in Vancouver to change flight crew. That meant an additional 2 hours of delay. Finally we accumulated 2 more hours of delay. The final total was 6 hours of delay for no clear reason."
Nadelen: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Nadelen: "45minutes pour mon fauteuil"
Voordelen: "Le vol s’est bien deroulé dans les temps requis (un peu en avance actuellement) et il y a beaucoup de films disponible avec sous-titrage. Le personnel aurait pu etre plus sourisnt mais c’est bien"
Nadelen: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Voordelen: "Nice crew and service, I ate all the food :) lots of new movies !"
Nadelen: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Voordelen: "Fast flight with no delays"
Nadelen: "Very old entertainment unit, slow touch screen, confusing interface. Very tight seats that were not very padded. Overall uncomfortable"
Voordelen: "Good meals and services with beverages"
Voordelen: "Excellent service in business class: attentive, cordial, not intrusive."
Nadelen: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Voordelen: "Food was good. Flight staff was pleasant."
Nadelen: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."
Voordelen: "Le service était excellent"
Voordelen: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Nadelen: "Not enough bathrooms on this plane, constant line for bathroom."
Voordelen: "the team helpful"
Nadelen: "Trop serré pour les jambes Nous sommes restés pris sur le tarmac en raison de la pluie lors de notre arrivée."
Nadelen: "Vol retardé de 5h, on ne nous informait pas du développement. Stressant pour les gens qui devaient embarquer sur une croisière. Une fois à bord de l'appareil, bon vol. Temperature de la cabine très froide, surtout pour un vol de nuit. On gelait carrément!"
Voordelen: "Langues parlées : Anglais + français."
Nadelen: "C'était notre première fois avec Air Canada et nous avons été très déçus : tout est payant ! Bagage en soute et snack dans l'avion."
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
The flight is awful, food isn’t very tasty or good, entertainment sucks
Nadelen: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Nadelen: "Flight was delayed by two hours"
Voordelen: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Voordelen: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Nadelen: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Voordelen: "Entertainment was good."
Nadelen: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Voordelen: "All went Well, no delays, good service."
Voordelen: "cabin crew very friendly and professional"
Nadelen: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Nadelen: "No seat back entertainment. Very old plane."
Voordelen: "Crew and food was amazing"
Nadelen: "Landing could be more softer"
Nadelen: "cabin not so clean, no foot rest. But crew good service."
Voordelen: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Nadelen: "Connecting Time"
Voordelen: "Excellent crew. Good food. Comfortable seats even in coach."
Voordelen: "Pleasant steward"
Nadelen: "Delayed and waste time at Jakarta airport"
Voordelen: "Friendly check in staff, thingking with the customer for aeat options."
Nadelen: "A very long queue, while only 2 counters were open."
Voordelen: "Overall is great"
Nadelen: "Flight delayed, no head phones supplied and the food was burnt."
Voordelen: "I was surprised to board an A380 to fly from KUL to BKK"
Nadelen: "In Bangkok we had to get off on the field to board a bus"
Nadelen: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Nadelen: "Ok flight but so cold on board"
Voordelen: "Can’t find anything good."
Nadelen: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Nadelen: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Nadelen: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
Nadelen: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Nadelen: "Why did the entertainment get shut off more than 30 minutes before landing?"
Voordelen: "Second flight was quite empty and the plane was in much better shape"
Voordelen: "the staff were pleasant"
Nadelen: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Nadelen: "Bags didn't arrive at the destination"
Voordelen: "Good on the plane and in the business class lounge was excellent"
Nadelen: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"
Voordelen: "I like their timely service and cleanliness."
Voordelen: "Seats and entertainment"
Nadelen: "Bad landing,"
Voordelen: "Crew seems friendly."
Nadelen: "Business class food is not that good. Menu were not provided so when time to take the order, we have to decide quickly."
Nadelen: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Voordelen: "The staff were helpful, well trained, and friendly."
Nadelen: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Voordelen: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Nadelen: "The magazine in my seat pocket was dirty."
Voordelen: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Nadelen: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Voordelen: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Nadelen: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Nadelen: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Voordelen: "The staff is great"
Nadelen: "We had to wait very long for take off"
Nadelen: "No food, No entertainment"
Voordelen: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Nadelen: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Voordelen: "Routing convenience if you are heading to Kuala Lumpur."
Nadelen: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Voordelen: "Flight attendants were friendly"
Nadelen: "I got severely sick after having ate in the plane. Only a weird selection of old movies provided. Checkin online bugging. Gates are very far in the airport."
Voordelen: "Much better than Air Asia of course."
Nadelen: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Nadelen: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Voordelen: "I love flying with MAS"
Nadelen: "I don't like Tax Refund Customs Verification"
Better variety with meals
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage).
Nadelen: "Poor communication"
Voordelen: "Crew and stewardess were fantastic"
Nadelen: "Bathrooms needed cleaning on the long trip from Addis Ababa to Houston! They were nasty because guys can’t seem to hit the hole. So there was urine on seat and on floor."
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "Punctuality. Time is off the essence."
Voordelen: "I like that it’s a direct flight from Newark to Lomé I like that it’s cheaper than over airlines I like that it’s a late flight: it allows out of state passengers to catch the flight without having to stay overnight in NY"
Nadelen: "Some crew members are unfriendly The toilets are always smelly and dirty. The floor stick with pee. Pee all over the toilets seats. Unsanitary especially when you are traveling with a child or an elderly. The TVs touch screens do not work The volume of the crew is too high"
Voordelen: "the flight wasn't good at all, was expecting a better and comfortable seat, but the it was a smaller flight and the seats weren't adjustable"
Nadelen: "at this segment you mus put a 350, which will be more cost effective and should be cheaper in nature,"
Voordelen: "Crew was very friendly and professional"
Nadelen: "45 minutes late departure"
Voordelen: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Voordelen: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Nadelen: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Voordelen: "Crew was good. Aircraft was fresh and clean."
Nadelen: "The movie selection is very mediocre"
Voordelen: "Good selection on inflight entertainment"
Nadelen: "Lack of food choices."
Voordelen: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Nadelen: "Transportation from the aircraft to terminals."
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Nadelen: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Nadelen: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."
Voordelen: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Voordelen: "Will never fly this airline again"
Nadelen: "The food was bad and on the second stretch the airline did a stop over in Cairo that was not originally planned and delayed the flight by over 3 hours making me miss my connection flights and forcing me to rebuy tickets since there was no ground staff at Rome that could handle the situation. Made me end up losing 1000 usd in tickets I had to buy. Not the way I'm used to be treated as a business class costumer"
Nadelen: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Voordelen: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Nadelen: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Service, the entertainment selection, just everything seemed perfect"
Voordelen: "Oui j aime"
Nadelen: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."
Voordelen: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Nadelen: "untrained staff, pathetic food very conjusted spacewise."
Voordelen: "The price"
Nadelen: "Check in was a joke in Dublin, only 22 pax and they did a full team talk to start despite everyone bein there. In LAX they parked the plane in the middle of no where, and waited 30 mins before debark started, as the plane was so far away the terminal it took an hour for the bags. Food was horrible on both flights"
Voordelen: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Nadelen: "Well there was no entertainment in the flight. That is it"
Voordelen: "Great cabin crew and food"
Nadelen: "Very old aircraft with broken seats"
Nadelen: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Voordelen: "Great service Seats slide forward, so comfy! Food and drinks all night On time Lots of luggage"
Nadelen: "No sleep with my baby!! ;)"
Nadelen: "I had to purchase the upgrade to business class at the airport. On your site business class was not available."
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "you r best of the best"
Nadelen: "stoping in irland only"
Voordelen: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Nadelen: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Voordelen: "New plane."
Nadelen: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."