Dagelijkse schoonmaak en installatie van HEPA-filters in de cabine op vluchten vanaf Sjanghai Pudong
Voor deze route zijn geen directe vluchten bij KAYAK beschikbaar. De kortste vliegduur voor een vlucht met meerdere tussenstops is 16u 15m
De meeste bezoekers uit Sjanghai Pudong worden niet in België toegelaten.
Lees meer over de reisbeperkingen voor België
Bezoekers uit Sjanghai Pudong dienen 10 dagen in quarantaine te gaan nadat ze in België zijn aangekomen.
Bezoekers uit Sjanghai Pudong moeten een negatieve RT-PCR (NAAT)-test laten zien, die uur 72 voor vertrek naar België is gedaan.
Mondkapjes:Verplicht in openbare ruimtes en het openbaar vervoer.
Restaurants: Open met beperkingen
Kroegen:Open met beperkingen
KAYAK is een reiszoekmachine. Dat betekent dat we het hele web doorzoeken om de beste prijzen te vinden voor onze gebruikers. Doordat we meer twee biljoen vluchtzoekacties verwerken per jaar, kunnen we een grote verscheidenheid aan prijzen en opties tonen voor vluchten naar België.
KAYAK's vliegticket prijsvoorspellingstool maakt gebruik van data uit het verleden om te voorspellen hoe waarschijnlijk het is dat de prijs voor een vliegticket naar België binnen 7 dagen zal veranderen. Zo weten reizigers of ze moeten wachten of nu moeten boeken.
Met KAYAK Mix kun je enkele reizen combineren om zo geld te besparen ten opzichte van een gewoon retourticket. Je kunt dan naar België vliegen met één bepaalde vliegmaatschappij en terugvliegen met een andere.
Reisdatums liggen niet altijd 100% vast. Als je wat meer bewegingsruimte heb in je reisdatums, dan laten flexibele datums je alle opties op vluchten naar België, tot wel 3 dagen voor/na de vertrekdatum van jouw voorkeur zien. Je kunt dan altijd de vluchten uitkiezen die het beste bij jou passen.
Scores op basis van KAYAK klantbeoordelingen
Voordelen: "Seat not comfortable crew was amazing"
Nadelen: "Comfort in seat"
Nadelen: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Voordelen: "Entire crew members, food, hospitality & aircraft."
Nadelen: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Nadelen: "Old Aircraft Interior, could be more comfortable"
Voordelen: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Nadelen: "Retard. Aucune explication ni excuse"
Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Voordelen: "Crew was great. Economy premium was definitely worth the extra cost"
Nadelen: "I wish the flight wasn't 13 hours haha"
Voordelen: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Nadelen: "Not much"
Voordelen: "japanese airlines food is always better than u.s. airlines. service is also very courteous."
Nadelen: "disliked their entertainment system. no varieties in movies, and interface was a bit annoying as you could not see a visual menu of all movies and had to keep scrolling line by line to get to the next movie."
Voordelen: "Outstanding service as always - ANA rocks!"
Nadelen: "Too many (redundant) service announcements. Suggest simplifying and keeping them short and less repetitive to avoid inconvenience, esp while enjoying entertainment."
Nadelen: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Voordelen: "Really good service."
Nadelen: "It was a short hopper so didn't mind much. I actually slept on this plane."
Nadelen: "All was 100%! Thanks!"
Voordelen: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Voordelen: "Wifi, beef consomme"
Nadelen: "Wissel van vliegtuig"
Voordelen: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Voordelen: "The food and courteous flight attendants."
Voordelen: "Ground staff and in-flight crew were excellent. The food was very good. The business class seat was comfortable."
Nadelen: "Got flagged for secondary screening prior to boarding, although it probably wasn't ANA's decision. Video quality of the In-flight entertainment wasn't that great. The AC power plug could have been in a better spot. My power adapter would not fit."
Nadelen: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Voordelen: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Nadelen: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Voordelen: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Nadelen: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"
Voordelen: "Nice smile and service. Food is good as well"
Nadelen: "Arrived later than schedule"
Voordelen: "Ana est loin devant Air France"
Voordelen: "La compagnie est géniale! Rien à dire!"
Nadelen: "See subject line"
Nadelen: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Voordelen: "Wonderful service"
Nadelen: "Food was on the very bland side"
Voordelen: "on time"
Voordelen: "free movies"
Nadelen: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Nadelen: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Voordelen: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Nadelen: "Small seats, what do you expect from economy."
Voordelen: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Voordelen: "Incredible service"
Voordelen: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Voordelen: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Voordelen: "stewards very polite"
Nadelen: "seats uncomfortable"
Voordelen: "The big screen Tvs"
Voordelen: "High quality fit out, amazing flight crew, great food."
Nadelen: "Movie selection could be greater."
Nadelen: "Very nice services"
Voordelen: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Voordelen: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Nadelen: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."
Voordelen: "Light food but breakfast could have been more substantial only one chicken sausage?"
Nadelen: "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
Nadelen: "Flight were shaking badly several times and I feel dizzy"
Nadelen: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Nadelen: "Over one and an half hours delay - sitting on the airplane"
Voordelen: "Crew and food are excellent"
Voordelen: "Everything was great, service on flight was really nice."
Nadelen: "Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation."
Voordelen: "Entertainment system"
Voordelen: "Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,"
Nadelen: "The domestic flight food was only bearable."
Voordelen: "Nice plane and crew."
Nadelen: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Voordelen: "Nice crew"
Nadelen: "My passport number was incorrect leading to an inconvenience at check in"
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you."
Nadelen: "that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!"
Voordelen: "Customs really fast"
Voordelen: "Delayed and would have appreciated more snacks."
Nadelen: "The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound."
Voordelen: "Very good service, warm and thoughtful"
Voordelen: "The crew members were great and very helpful. There was quite a bit of turbulence but the pilots did a great job. I was pleasantly surprised at the amount of legroom in coach, it made for a pleasant trip."
Nadelen: "We had to disboard on the tarmac and be bused to the terminal."
Voordelen: "The flight attendants were great!"
Voordelen: "The little package with an eye mask, toothbrush, toothpaste, etc was a sweet touch and very useful! Music selection was good. Seats were comfortable. Plenty of food served and great drink options."
Nadelen: "Terrible movie/tv selection."
Nadelen: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Voordelen: "Pretty good, five stars."
Nadelen: "There was not enough time allotted in between the landing in Seattle to make other connecting flights. Everybody missed their connecting flight and had to then wait in a long line to get on whatever was next available. There was not enough signage or people working to tell us where we needed to go; we waiting in the customs line first before we realized we weren't going to make our flight, then had to wait in the other line to get on a later flight. It was very hectic and nobody knew where they needed to be or what was going on. Plus, customs took so long that we probably would have missed our flight anyway, even if it didn't arrive late in Seattle. It was an awful experience after traveling for 20 hours."
Voordelen: "A modern plane. Good leg-room. rich movies selection"
Nadelen: "The check-in was cumbersome"
Nadelen: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Voordelen: "Everything felt comfortable and clean on my first flight on Hainan. I sat in economy and overall it was a great experience, especially considering what I paid from Chicago to Shenzhen via Beijing. The food might be slightly better on Cathay Pacific, but I really have no complaints about it. It was tasty and relatively healthy. It wasn’t oversalted and on long flights that makes a huge beneficial difference. You can always go to the galley and grab a simple sandwich if you need something between meals. Overall it was an excellent experience."
Voordelen: "The crew is very attentive and kind."
Nadelen: "Crowded, small space."
Voordelen: "on time"
Nadelen: "The food too salty (seems with a lot of MSG) and make you feel so thirsty"
Voordelen: "On time"
Voordelen: "Overall service was good. Everyone was helpful and friendly. Check in was efficient and fairly quick. There are signs in Chinese and English so it is not too difficult to find out where you need to go."
Nadelen: "The flight was delayed almost 3 hours and not much communication about the delay. They made an announcement in Chinese and everyone started lining up. My gut instinct told me the flight was delayed because i saw food being stacked at the counter and then the peoole in front of the line was picking the food up and sitting back down. That is my only real complaint about this airline. The food was was okay."
Voordelen: "Flight left on time and very pleasant trip."
Nadelen: "Everything was perfect on the flight."
Voordelen: "Food was ok. Crew were nice. The seat was confort . ALL IS GOOD."
Voordelen: "Everything from checking in and onboard services were very good. I liked the food the best."
Nadelen: "Nothing big"
Voordelen: "The inflight entertainment was good. The seats seem to be wide. The ticket price was good, but only if not booked directly on their website (there it was double of what I paid...)."
Nadelen: "Boarding started about 30 minutes late - no announcement, no we’re sorry. Then the doors were not closed for more than 10 minutes after all passengers were on board, again no announcement, no we’re sorry. The beverage selection was only water, juice or tea. For food no veggie option was available. The crew’s English was pretty bad. The cabin was not clean - the side of a seat more in front was sprayed with some brown liquid. Getting out of the plane we had to wait very long because every passenger de boarding had to be checked on a list, and only one Hainan staff was doing this. Overall I do not understand how this can be a five star airline."
Voordelen: "the flight was very punctual, the planes clean and well organized"
Nadelen: "international transfer in Xian is very poorly organized (paris to Shanghai - Shanghai to Paris) with a long connection each way. Seats are poorly designed seem almost broken, entertainment system is very poor - impossible interface, weak screen. Water did not work in the bathroom, etc."
Nadelen: "US Immigration and customer at BOS was extremely slow. Even though I am a US citizen and had 3 hours until the next leg, time was still very tight for my transfer."
Voordelen: "I picked up the wrong luggage and returned it to their office. The officer was very responsible and called me and kept my luggage in good shape. The ticket was cheaper, but service is better than US airlines."
Nadelen: "Hope to have better transfer connections from international flight to domestic US airlines."
Voordelen: "I like the 5 hours wait in Shanghai and missing my flight to Kiev. Thank all those employees who did nothing but pushing responsibilities around."
Nadelen: "EVERYTHING HOW BOU DAT?"
Voordelen: "Love their sweet service!! The seat is comfortable."
Nadelen: "My chair is somehow broken since the earphone cannot plug in. Not allowed to use the mobile phone and no wifi."
Voordelen: "i booked a seat on the phone but it was denied at boarding. i am really disappointed. also the online check in system doesn't work at all."
Nadelen: "The food before landing tasted bad. There supposed to be two choices, but there was only rice left and it tasted terrible. The other was served out."
Voordelen: "They fed you a lot. This plane also had a USB charger for phone, etc."
Nadelen: "Both flights were delayed. From Chicago 3 hours. From Beijing to Guangzhou 2 hours. Also flight from Guangzhou to Beijing on Sunday night 3 hours"
Voordelen: "Everything except the crew and the food"
Nadelen: "I couldn't communicate with the crew cuz they couldn't speak English. I'm not saying that they have to be fluent speakers but still it was international flight Shanghai to Seattle! I mean come on now! If there was one crew member that can understand what I was saying that would have been nice!"
Voordelen: "Friendly and helpful staff on the plane and at the airports"
Voordelen: "Overall great experience considering the price."
Nadelen: "The only thing was that there was no way we could make the connecting flight."
Voordelen: "Large plane with little breathing room."
Nadelen: "Excellent in-flight entertainment."
Voordelen: "The food was okay"
Nadelen: "On my first trip to Phuket Thailand they lost my luggage and could not get it to me for 2 days!!! And trying to get a hold of them to get reimbursed for the cost of buying some essential items is impossible! Then on my way back home the flight was delayed and I missed my connecting flight in Seattle so I had to sit at the Seattle Airport for almost 12 hours after a 20 hour trip. I know that there were earlier flights from Seattle to Calgary but they said they didn't have good relationships with the other airlines. I know that flight delays are common but I really think they could have made this inconvenience up to me by getting me a food voucher or offer me a hotel to rest for the afternoon."
Nadelen: "The fight were really crowded; the crew were so busy; the restroom was not available most of time"
Nadelen: "Please let us select our seats online, your phone service is poor..."
Nadelen: "Bad food. Bad attitude of crew. Not allowe'd our own phones. Movies dated and little variety"
Voordelen: "Comfortable seats, good food."
Voordelen: "The stewardesses on board were not very friendly at all in general. For some reason one stewardess continue sending bottled water to a passensenger sitting next to me along the way from San Jose to Beijing but not one time she would ask me if I need water at all as I sat at the aisle seat Ava the other passenger getting the special attention was at a window seat."
Nadelen: "Bathroom was dirty and not enough tissue paper. Favoring to certain passengers on board and not having any courtesy or caring for other passengers. Foods were mediocre and not supplying to the passengers at the departure location dinner time; instead of providing to San Jose dinner time at 7pm but the meal was provided at 1am after the midnight."
Nadelen: "Not my type of food"
Voordelen: "I requested a refund and haven't received it yet."
Nadelen: "A refund"
Nadelen: "The food"
Voordelen: "Rapport Qualité/prix. Ponctualité. Confort."
Nadelen: "Personnel de cabine pourrait être plus serviable.."
Nadelen: "More hotess"
Nadelen: "Aeroflot has failed the connection which is why my flight to CEK was missed by few minutes and it caused me to miss an important meeting at my final destination. UNACCEPTABLE"
Voordelen: "They are trying to improve their service in business class"
Nadelen: "Lacking. Service levelnotbetter airlines, starting with boarding , nor we'll separated lines, food service, don't offer water drinks orblow. how to mix drinks."
Nadelen: "The organisation of the flight"
Voordelen: "Crew was awesome."
Nadelen: "The transfer at Moscow airport is too slow. A huge jumbo jet of over 200 passengers gets re-checked only by two teams of security check assistants. Elderly and families are eager to pass the check-point as quickly as possible. And those guys in the airport are just not seeing the problem."
Nadelen: "Les foutus Boeing, les compagnies en profitent trop souvent pour diminuer le volume des sièges. Dans ce cas ci les quatre sièges centraux avaient au moins 10% de moins large que les deux rangées de sièges latéraux.. Fini Boeing dans mon cas..."
Voordelen: "Airbus À 320, on était capable de s' as soir au moins..."
Nadelen: "Je ne suis pas difficile, mais la cuisine Russe en avion..."
Voordelen: "Crew was great"
Nadelen: "They lost my luggage and zero leg room for economy seating for anyone over 5’10"
Nadelen: "Problem in ticket and mess in boarding and seat not comfortable at all"
Nadelen: "Personnel antiphatique. Repas affreux et fonctionnement des écrans aléatoires."
Nadelen: "Personnel hyper désagréable. Propreté aleatoiee"
Voordelen: "It was a nightmare"
Nadelen: "It was a nightmare"
Voordelen: "Crew was wonderful"
Nadelen: "I did not like that My luggage was not delivered straight to Moscow It made my trip to Belarus complicated"
Nadelen: "There’s not enough room for boarding all of the passengers. No sitting only couple seats. All people boarding that flight in Moscow were standing crowded in corridor!"
Nadelen: "We missed THE connecting fligh. They provide us really low quality hotel not clean at all. Also it took us 5 hours to go to the hotel from the airport. They made us wait 5 hours. I felt like I’m an illegal immigrant. In the hotel there was no slipper no toothbrushes. They should’ve provided us a kit"
Nadelen: "30 minutes de retard"
Nadelen: "Bloqué plus de 8h à Moscou. AUcune assistance. Lamentable."
Nadelen: "Went to SVO at 6 AM on June 11th for flight at 8:10 AM to Brussels. Waited in line to check-in untl 7:23 AM Because of long lines at check-in (Russia Day, apparently) and inadequate staffing for the large numbers, I succeeded in getting through passport control and security ten minutes before flight time, only to be told "no Flight" I had to buy another ticket for the next day at a second fare, all because of Aeroflot' s inadequate staffing. Aeroflot service desk only told me to " go back into the city" where I found an Aeroflot office. After meeting three staff members in succession there, they made no effort to make good on their error. I will avoid AEROFLOT on all future travel. Brussels and Amsterdam airports were so much better set up to handle the crowds"
Nadelen: "Crews rarely smiles"
Nadelen: "Le fait que le terminal et la porte d'embarquement soient changés 35 minutes avant le départ. Résultat: vol raté. lah"
Voordelen: "On time, scheduling"
Nadelen: "Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Nadelen: "The seat doesn’t recline fully"
Nadelen: "Les sièges trop petits"
Voordelen: "Price. Got from point a to point b."
Nadelen: "My luggage got lost."
Voordelen: "I travel quite a lot, domestically and internationally. Compared with United Airlines, which I use often, Aeroflot is way way better and ahead. For example, food alone, I can give 9 (in the scale of 10 with 10 being perfect) to Aeroflot, while I honestly think United deserves 1. In terms of service, Aeroflot is also very good."
Voordelen: "fast boarding, half empty flight"
Nadelen: "food was a disgrace, it was not edible."
Nadelen: "Very poor customer service. Not much smile on the host, food was bad, skip service for the people on window seats, slow plate collection that made people returning the plates on their own. Totally mess."
Nadelen: "4 hours delay"
Nadelen: "No wifi even thought it says there is"
Nadelen: "Boarding was halfhazardly handled."
Voordelen: "Great attentive service even in economy. New, clean aircraft. Pilot communication was also on point. Very satisfied"
Voordelen: "Great trip"
Voordelen: "Aeroflot's advantage over other airlines is simply the convenience of time. The flight to Moscow from LAX is 11 hrs. with a 2 hour flight connection to Yerevan, my final destination."
Nadelen: "Isles are too narrow. Awful Food. No Wi-Fi. Entertainment system sucks."
Voordelen: "Great airline, ticket found for a great price by a great service"
Nadelen: "They made a huge iverbooking and about50 pax left to wait for the night flight in tel aviv"
Voordelen: "The flight services were good, on time, and efficient!"
Voordelen: "Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."
Nadelen: "Toujours pas de divertissement sur les Airbus A321 entre Moscou et Genève et bagages n'ont pas suivis."
Voordelen: "Globalement correct, mieux qu'en 2016 sur le même itinéraire."
Nadelen: "Checkin fastidieux malgré un web checkin la veille. Il faut que le personnel de cabine apprenne à sourire encore un peux mais on sent une amélioration par rapport à 2016."
Nadelen: "Plane almost crashed into a building during take off, had to make a sharp turn to avoid it. Everyone was scaredoing as hell. Terrible experience! :("
Nadelen: "my earfone was not working"
Nadelen: "i didnt get my kosher meal"
Voordelen: "the enviroment was clean"
Nadelen: "but the enviroment was noisy"
Voordelen: "The stewardess who was supposed to speak French had a very bad accent and we couldn't really understand. But the overall was great"
Voordelen: "Everything: new aircraft, comfortable seats, professionally crew, delicious meal - one of the great aircompany"
Nadelen: "May be transfer from airplane to airport - it was a bus."
Nadelen: "Bag did not make it, now I am stuck sitting at my hotel waiting for it to arrive, they have not called or emailed with any updates and I am wasting get my vacation waiting."
Nadelen: "Seats are not as comfort as I expected"
Nadelen: "On time!"
Nadelen: "Seats, crew, food."
Voordelen: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Nadelen: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Voordelen: "The crew was nice as always."
Nadelen: "The leg space was way too small compared to other airlines at the same rate."
Voordelen: "The crew was good and spoke reasonable English."
Nadelen: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Voordelen: "Friendly staffs"
Nadelen: "Choice of movies"
Voordelen: "Timing, Price, Service, Food,"
Voordelen: "Courteous and accommodating crew"
Nadelen: "Food was so so."
Voordelen: "La gentillesse de l'équipage qui fait bcp avec peu"
Nadelen: "Ils.ont perdu mes bagages!!!!!"
Voordelen: "Food was better than expected. Beverages available onboard were great. In flight entertainment was awesome. Chill music for when I'm reading my books and working and really recent movies I finally have the time to watch."
Nadelen: "snacks and water were haphazardly just lying around at the back when I walked around to make sure my legs didn't die from the 16 hour flight. Even though it should be a much less busy time to be assisted, air hostesses would just point you to the drinks when you ask for water or whatever, which explained why the back was so messy because essentially it turned into a self service snack bar. I observed this for both of my 16 hour flights."
Voordelen: "good service"
Voordelen: "The flight crew. Excellent"
Nadelen: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Voordelen: "Comfortable seats, just enough of legroom"
Nadelen: "Flight was delayed."
Voordelen: "I guess it's positive that it took off relatively on time."
Nadelen: "Flight crew let the woman seated next to me shove 2 bags down by her feet, one of which she straddled between her knees during takeoff/landing. Not one of them told her it was a safety violation and asked her to put her back in a bin."
Voordelen: "Very simple and quick check-in process at the airport. Easy boarding process. Very courteous ground and in-flight personnel."
Voordelen: "Seats were comfy, enough leg room, food was pretty decent and the flight got on time"
Nadelen: "They lost my suitcase but promised to bring it back the next day. Let's see..."
Nadelen: "Very good"
Nadelen: "The movies weren't working. They served one glass of wine. The stewardesses didn't seem to be interested in any issues."
Voordelen: "Crew were friendly and very efficient. China Southern completes the service of food and drink very quickly when compared to other airlines. Boarding was super easy."
Nadelen: "The plane was extremely hot. It was hot while we were on the tarmac, then it cooled right down once we were taking off. Once we levelled out it was way too hot again. Not pleasant at all."
Voordelen: "Movie selections."
Nadelen: "Delayed. Seats are too close together for a long haul."
Voordelen: "Awesome experience! Great flight and plane."
Nadelen: "Just a hazy start because of JFK could not give me a boarding pass."
Nadelen: "Flights delayed more than 1hr without information Staff not welcoming Aweful food as usual on china southern"
Voordelen: "I was especially impressed by their punctuality especially given that most flights out of China are delayed."
Nadelen: "The food was not very good. The dessert tasted artificial but I suppose for airplane food it could have been worse."
Voordelen: "fast, comfortable with great attentive staff on board."
Voordelen: "No frills, great price, tiny seats for skinny people that goes with price. Food was actually great, nyc to GZ route, gz to nyc food not so good. Great planes. Good sexy non usa international movies. The price is right and the cool thing about most Chinese airlines is they don't charge so much if any for return date changes as long as their is room"
Nadelen: "tall people behind me knocking my seat cause they are crammed into their tiny small short seat."
Nadelen: "the flight left 45 minutes late, food was bad"
Nadelen: "No one spoke English and too many delays. I missed my flight and stayed in hotel until next flight 14hts later"
Voordelen: "Everything went smooth"
Nadelen: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Voordelen: "I thought that the trip was fast and everyone was efficient.I"
Nadelen: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Nadelen: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Nadelen: "2 hours delayed, I couldn't say anything good about this flight and the terrible experience waiting for my flights in china"
Voordelen: "Friendly staff and my ticket price was unbeatable"
Nadelen: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Voordelen: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Nadelen: "The food was really poor."
Voordelen: "nice onboard entertainment system."
Nadelen: "lost my luggage ;-("
Voordelen: "The plane was nice and the flight was smooth."
Nadelen: "No fresh fruits were given. They should keep some apples or some other fruit for those who miss their lunch schedules"
Voordelen: "The cabin crew were very attentive, quick, and efficient."
Voordelen: "Room and comfort were a bit above average for coach. Crew was pleasant, food was good, lots of entertainment choices, flights were punctual. Guangzhou airport is modern and has amenities EXCEPT western periodicals."
Nadelen: "Something to be aware of: It's the People's Republic of China. They tell you this in the announcements. You're not supposed to use your cell phone at all in flight, even in airplane mode. Some government inspectors went through my checked suitcase and removed a lithium power pack and left me a note."
Voordelen: "One leg of the flight was a dreamliner."
Nadelen: "Food was the worst I have had in memory. Crew are also the worst I have experienced in memory."
Voordelen: "The service staff were very friendly throughout the boarding and flight. The seats were fairly comfortable with a decent amount of legroom."
Nadelen: "The boarding area at the Wuhan airport is miserable. There was one tiny shop to buy some snacks, and nothing else. There was a completely empty Duty Free store, and no available food options - even though it was in the middle of the day. My flight departed from Gate 2, International Terminal. The entertainment options in the flight were plenty, however, the sound on my system did not work. Therefore, I was not able to use the system throughout the entire 14 hour flight."
Voordelen: "During the transit ( 11 hours in the night at the guangzhou airport) ..the company offerd me for free a room in a 4 stras hotel....so wonderfull ....I think this service exist only in China..maybe in southern china :)"
Voordelen: "I had just suffered multiple breaks in my arm/shoulder and was returning to the States. I was in considerable pain and flying alone - this was the first flight out I could get. Everyone was AMAZING. From helping to rearrange seats, other passengers, and even upgrade to maximize comfort and minimize more damage to my arm to helping open any food packages so that I could eat with medication and checking in on me frequently, I couldn't have asked for better attention given the situation. I hadn't heard of this airline before but now highly recommend - they were amazing through two flight legs, two different airline crews, and 3 airports. Cannot thank the crew enough for their attention and care during a very difficult time. I am a frequent traveler and this is the best customer experience I've ever had."
Nadelen: "Nothing, they were amazing."
Nadelen: "No entertainment Chinese dishes , alternative Russian .?"
Voordelen: "I am trying to think of something positive to say but nothing is coming to mind."
Nadelen: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Voordelen: "price point"
Nadelen: "They changed my flight hours before I was due to leave to another flight the arrived later then my connecting flight left. They offered to change the flight to one that would cause a 23 hour layover in Ghangzhou. They refused to pay for accommodation or even upgrade me for the inconvenience. The customer service representatives were rude and not helpful. I ended up having to get a refund. I flew with Korean Airlines and had a great experience. I'll never consider using them again."
Nadelen: "On a 2:20hr flight they start movie 20-30 minutes after takeoff and turn off at top of descent (22 mins before landing) Why consistently show 2hr (avg) length movies (in the case X-Men Apocalypse), thus on last 3 flights on this route, no movie has been finished. Either start earlier/end later or pick Videos that fit in the time window they offer for viewing"
Voordelen: "the plane landed safely."
Voordelen: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Nadelen: "Food is typically not very good...pack your own!"
Nadelen: "Best Airlines"
Nadelen: "Nothing else. All was well"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "Yes, the crew were nice and amazing"
Nadelen: "Serve warm food not cold"
Nadelen: "Plane was very very old"
Nadelen: "Nothing comes to mind"
Voordelen: "Asked for water that I never received. Wasn’t allowed to bathroom although still 20 min until landing and other people still got up"
Voordelen: "No problems"
Voordelen: "Great crew!"
Nadelen: "Everything starting from the check in to on board restrooms"
Voordelen: "Crew was so nice and very helpful"
Nadelen: "Timing, delayed by 20 minutes"
Voordelen: "The short flight and pleased to get food."
Nadelen: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Voordelen: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Nadelen: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Voordelen: "Excellent airline overall Great seats for sleeping"
Nadelen: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Voordelen: "Same as above."
Nadelen: "Staff needs to be briefed on what an insulin pump is."
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Nadelen: "We are stuck at the airport because Ethiopian Airlines sent out false and miseading update stating that it’s flight was leaving at 6 PM as opposed to the scheduled 7:30 AM. Because of that no one showed up for the flight and there are no direct flights tomorrow that they would put us on! My father recently had a heart attack and this is causing him immense suffering! Additionally patient with emergencies are waiting to see my husband tomorrow and Tuesday but will not be able to because he stuck at the airport! They are refusing to put us on an airline us direct flight tomorrow! Also we have spent at least seven hours on the phone and misleading (and that’s to put it kindly) statements have been told."
Voordelen: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."
Voordelen: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Nadelen: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Oui j aime"
Voordelen: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
Voordelen: "delayed departure due to weather , very limited information from the crew towards the passengers."
Voordelen: "It is an African airline so I am doing my best to support it. I am grateful I was allocated to a hotel for my long layover"
Nadelen: "I had a long layover in Addis and the hotel I was allocated to could improve its service. I was expected to be served breakfast in the morning. My flight was at 820 am There could be some improvement on food"
Voordelen: "The flight crew was nice. We received a hot lunch even though it was a short flight which was nice."
Nadelen: "Boarding was interesting. It should have been an easy boarding as it is a small regional airport. Instead it seemed they went out of their way to make it as confusing as possible. Instead of going through security over here lets have you wrap around the hallway to just have to come back to where you were before?"
Nadelen: "I used ethiopian on my way back too they told me my bags will go all the way to my final destination and it did not my bags are now LOST!! Crew is not attentive Food was so bad! I ecpexted quality in all areas but not even close."
Voordelen: "Auto-adjusting windows"
Nadelen: "Understaffed. The plane looked and felt old. Food was sub-par."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."
Voordelen: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Voordelen: "Comfort The crew is always so helpful."
Nadelen: "Food did not agree with me again."
Voordelen: "food and beer were fine"
Nadelen: "4 flights ,4 delays. poor customer service . every things is very slow ."
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "nice movie but that's all"
Nadelen: "chair and light broken. tasteless food. small screens"
Nadelen: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Voordelen: "Absolutely nothing. The plane was hot, stuffy and very uncomfortable. The food was terrible and the staff was rude."
Nadelen: "The staff, the food, the entertainment, the cabin being extremely hot, the plane being so incredibly old!!"
Voordelen: "The crew were very friendly and professional."
Nadelen: "They lost my bag, there was no announcement that the flight was boarding."
Nadelen: "Staff didn't seem very efficient. Flight sat on runway for awhile and braking was very abrupt. Bags took too long at the dar airport."
Voordelen: "Courtoisie du personnel de bord. Notre transit de 45 minutes était bien réglé. Chapeau Ethiopian."
Voordelen: "friendly staff"
Nadelen: "Poor entertainment system"
Voordelen: "New aircraft with automatic flushing toilets!"
Voordelen: "The crew very kind and made me feel comfortable"
Nadelen: "Old 767, with not comfortable set up and no individual TV set."
Voordelen: "Cabine business confortable pour la catégorie 180 degrés avec un angle"
Nadelen: "Attente à l'embarquement et les plats ordinaires"
Voordelen: "Service & Staff"
Nadelen: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
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