Le voyage a été normal. Dommage retard au décollage qui aurait pu compromettre la connexion à Athènes..
Good value for money. Small snack and free drinks. And most important: on time!
Nadelen: "The are bin delete, and we go to plin and after siting, the change for in other ercraft. Big delay."
Voordelen: "Price is good"
Voordelen: "The crew"
Nadelen: "The kosher food"
Nadelen: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Voordelen: "The food was good and so was the price of the airline ticket."
Nadelen: "Boarding was chaotic. There was no organization as to the line."
Voordelen: "I was seated next to my fiancé. We were separated on Blue air."
Voordelen: "Everything was perfect"
Nadelen: "More drinks less food at night flight for short destination"
Nadelen: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Nadelen: "Food, not in time."
Voordelen: "Accuracy in times"
Nadelen: "Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays.."
Voordelen: "Efficient. It was a very short flight."
Nadelen: "Offer of Wi-Fi."
Voordelen: "Comfortable airplane, organized crew and fast boarding operation"
Nadelen: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Voordelen: "Plan crew , pilots , services on plan and cleaning"
Nadelen: "Land crew , airport , and airline disorganized I wanted to complain about crew member , But she will not give her name or ID number, And when I snap a picture she calls the police , Her bag was inside her shirt and she will not revile"
Voordelen: "The flight attendant was welcoming at the door and the service was done efficiently."
Nadelen: "The tv monitor at the airport never bother to inform the passengers which was the boarding gate. After asking other passengers we deducted the gate number. The boarding was like a cattle drive bordering on a stampede since Aegean Airlines didn’t bother to divide passengers by groups, so people rushed to be first in line. We waited standing with our carryons for over 45minutes. Nobody knew what was happening or when they will start boarding. Naturally, when we finally got on board people where blocking the aisle because Aegean didn’t bother to board from back to front as it is usually done. The flight attendants were sweet but their English was almost unintelligible. My brother works and I worked for major airlines and have never seen anything so disorganized and unprofessional."
Voordelen: "Everything was on-time, easy, and fairly quick."
Nadelen: "The legroom."
Voordelen: "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."
Nadelen: "Rien à dire"
Voordelen: "Personnel très aimable et accueillant"
Nadelen: "Repas très mauvais"
Voordelen: "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."
Nadelen: "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"
Voordelen: "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "Although they were at the right size snd weight. I was skipped dinner."
Nadelen: "Disembarkation via buses. Not great."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Nadelen: "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."
Voordelen: "The employees were very helpful and friendly. Food was not worse than what one can expect of an airline (about as “good” as a US airline’s, which is not a high standard to beat). The plane seemed recent and clean."
Nadelen: "The major problem was the lack of detail on their luggage policy. I am sure they can show the text clearly warning me about the fees for bringing a piece of luggage per person, but I missed it. Therefore, they charged me $35 per person for their registered bag. That’s probably how they “beat” their competitors’ prices. If you include the fees in your calculation, this might still be a good option, but make sure that you read the fine print, or be prepared to pay as “extra” what many airlines offer as basic."
Voordelen: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Voordelen: "Tout parfait"
Nadelen: "Rien de relou"
Voordelen: "Service très agréable personnel sérieux et appliqué"
Nadelen: "Rien à signaler"
Voordelen: "Same as above"
Voordelen: "Evrything was good"
Nadelen: "No entertainment on that flightes"
Voordelen: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Nadelen: "Food could be a bit better."
Voordelen: "We enjoy flying with Aegean, very good treatment for families with kids."
Voordelen: "on time, they were aware that we came from a connection and took care of everything. pleasant flight."
Voordelen: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Nadelen: "too many fussy babies crying and screaming."
Nadelen: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Nadelen: "about 50 minutes late"
Nadelen: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Voordelen: "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Nadelen: "Longue attente au moment de l'embarquement. Et avion en retard."
Nadelen: "Delay 1 hour and 20 minutes at departure"
Voordelen: "Great experience"
Nadelen: "They should work on their airport staff a little."
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
Nadelen: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Voordelen: "That we landed safely"
Nadelen: "Flying with other company"
Nadelen: "flight was delayed 4 hours"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "Everything was excellent"
Nadelen: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Nadelen: "Better punctuality"
Nadelen: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Nadelen: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Voordelen: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Nadelen: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Nadelen: "They lost my laguage."
Voordelen: "Modern new plane, efficient plane crew"
Nadelen: "Chaotic boarding, seats have very little support, no food or entertainment"
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Voordelen: "The crew"
Nadelen: "Change gate"
Nadelen: "late departure"
Voordelen: "The crew was polite and boarded quite on time The airplane was clean We landed early"
Nadelen: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Voordelen: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Nadelen: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Voordelen: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
Nadelen: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
Nadelen: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "My luggage didn’t arrive. Plane left with a delay."
Voordelen: "Costs like regular flight feels like low cost"
Nadelen: "I don't like to seat by the window, and I couldn't change it by on line..."
Voordelen: "it was a short flight"
Voordelen: "Crew was fine."
Nadelen: "Not a comfortable seat, no food and no entertainment."
Voordelen: "Pleasant crew"
Nadelen: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Nadelen: "None efficiante boarding resulted in delay"
Voordelen: "Seats were full recline and very comfortable. Nice large windows."
Nadelen: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Nadelen: "very inconviniebt seats"
Voordelen: "Not 1 thing !!! Bad.bad.bad"
Nadelen: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
Voordelen: "The crew was nice, and the pillows was OK."
Nadelen: "All the rest, including the wait for the airport bus, and the noise at the flight"
Nadelen: "Shitty service on board"
Voordelen: "Crew nice, polite"
Nadelen: "Fly time allways not on written agreed"
Voordelen: "Nothing (except the safe landing)"
Nadelen: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Nadelen: "no food was served, only water. no entertainment was offered."
Voordelen: "Nice and soft landing."
Nadelen: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Getting iff"
Nadelen: "Overcrowded Poorly organized"
Nadelen: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Voordelen: "food prices, all on time"
Nadelen: "The entertainment system was broken in my chair"
Nadelen: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
Crew was friendly and offered did and beverage shortly after takeoff
Nadelen: "Not comfatable very basic food"
Voordelen: "Great crew! Nice new plane"
Nadelen: "Paid for baggage on the website but website didnt work and was forced to pay full price in person at airport. Frustrating!"
Voordelen: "Pleasant crew. Lots of leg room. Tasty food."
Voordelen: "The security and fast boarding"
Nadelen: "The meal"
Voordelen: "Personnel de bord formidable, équipements neufs"
Nadelen: "Sièges étroits, pas de possibilité de modifier son siège au Check in"
Voordelen: "Crew was friendly, efficient and handle a problem business passenger with a smile and good nature diffusing and placating the passenger even thou the passenger was at fault."
Nadelen: "Business seats should really recline all the way."
Voordelen: "Going home"
Nadelen: "1. The plain was late 2. The sits are horrible, and the airplane is very old. 3. The earphones didn’t work 4. I received a set on the wing not as I requested 5. The entertainment screens are very incomplete and uncomfortable"
Voordelen: "Good quick service from the flight crew."
Nadelen: "No airline food is really good but this one seemed really unsubstantial."
Voordelen: "Flights were on time."
Nadelen: "Couldn't access the website to add luggage. Couldn't choose seat on check-in - even though I strongly prefer aisle (and my frequent flyer preferences show this) I was assigned a window seat on the way back and couldn't change it. Seats are very cramped. When the person in front of me reclined I coul"
Nadelen: "2 hrs delay on top of bad adirtude"
Nadelen: "Neither you nor pric line mentioned the fact that the return round of a round trip ticket did not include luggage disgusting."
Voordelen: "service good , food good flight smooth"
Nadelen: "they lost 3 of our suitcases took 3 days to get 2 and one is still not accounted"
Nadelen: "El Al switched the flight to IsraAir and the plan was very old and the most uncomfortable I ever was on."
Nadelen: "I ordered and paid for one backage to send and I was asked to pay becuse was not updated"
Nadelen: "Kosher food is very meager."
Nadelen: "All the plane is old , dirty , seat is broken and commands are not working"
Voordelen: "All was fine"
Voordelen: "direct flight"
Nadelen: "no entertainment in long flight small leg room kids in especial seats disabled the option of moving the seat in front row food - taistless"
Nadelen: "Spent most of the flight watching a good film but the system was shut in the final scene So annoying!!!"
Voordelen: "The crew were fine, Katia is EXCELENT."
Nadelen: "The poor chief stewardess was arguing for 1/2 an hour (!) or more with someone who sat in an empty seat next to emergency door. I understand that she has to do this - give her a break!! Big deal! You are SO small minded - charging 3$ for snacks that cost you 40 cents at most, in order to earn you... what - an extra few hundred $'s in the flight? Isn't this rather stupid of you? p.s. Katya is a wonderful stewardess"
Voordelen: "L'Avion a bien décollé et bien atterri"
Nadelen: "si l'avion serait tombé :-)"
Voordelen: "on time, friendly crew"
Nadelen: "old plane, no GPS, tiny video screen far away, revolting food both ways"
Voordelen: "I liked the security, and the Crew, they were very nice and friendly."
Nadelen: "There is no entertainment system. Kids didn't like the kids menu. Vegan dish was Great. Seats are not comfortable."
Nadelen: "Lowest expectations"
Nadelen: "The flightvwas delayed, the on board streaming audio is bot synchronized with the video, merely any content, the food is boring."
Voordelen: "20 Years I avoided this airline due to lousy service. the team on this flight and previous one from Tel aviv to BCN were A OK"
Nadelen: "Not enough blankets on return flight"
Voordelen: "i like that I arrived safely. No delays."
Nadelen: "I didn't like nor appreciate how the staff interrogated me and treated me prior to boarding the flight. I understand that they have high security, but their attitudes are nasty and inhumane. So therefore I will never fly them again. Not to mention my luggage didn't make it. I had to go on without my luggage. They inspected and reinspected every single item on my carry on for like an hour in a different room. Kinda scary.! Other airlines check the bags in front of the passengers. Horrible experience and I travel a lot and had never experienced anything like that. Almost didn't feel welcome to be traveling to Israel. The flight attendants have attitudes and they yelled at me because I didn't speak or understand hebrew. Food on the plane is horrible too."
Voordelen: "Received water during the flight. Arrived safely at my destination."
Nadelen: "Upon arrival to the airport, I was pressurized by the "UP" check-in desk staff to send my carry-on to the plane's hold because "the flight is packed and we prefer that you do so". I didn't argue, but this just gives an overall bad impression and certainly does not shed positive light on the company's competence and professionalism. The flight itself was delayed because of insufficient carry-on space in the upper compartments - carry-ons had to be taken off to the hold - something that created a noticeable delay, add to that the dismay of many irked passengers and the expected complaining and hopeless pleas to the flight attendants. The plane took off 20+ minutes late. The fact that this is "low cost" is no justification at all for such a chaos."
Voordelen: "Crew was kind."
Nadelen: "My husband and I never want to fly El Al ever again because the planes are completely outdated and somehow tickets are still full price. Every time we fly El Al the entertainment doesn't work, the screens are ridiculously small, the seats are cramped and the bathrooms are a mess. Every other airline we have used that costs the same or less is a completely different, and better, experience."
Voordelen: "Checking in. There was a problem with the tickets we ordered but there was a man named Joshua Dadana who was compassionate, helpful and professional who worked his best along with others whose names I did not write down to catch the flight to Israel. I would highly recommend your airline."
Voordelen: "Well, they were on time. Shockingly."
Nadelen: "I don't know how El Al gets away with serving people their so-called nightly "meal". They have the audacity to tell passengers it's a "tapas" meal. Tapas has nothing to do with it. You can choose between tuna salad (tuna drowned in mayo with mostly peppers) or chicken with tahini (mostly peppers again, with two small cubes of chicken drowned in tahini). They give you this with a small salad, pita and industrial hummus which is probably the best thing about this meal. Having being burned by this meal last time - they ran out and I got a "glatt kosher" meal - I took the vegetarian option, which was roasted peppers, salad made from 80% lettuce, 20% peppers and no dressing and an inedible cookie. I am allergic to peppers. There is no entertainment to speak of, because El Al sees no reason to update its planes, and there is no personal entertainment system. You can download an app to your phone called "Dream Stream", and stream some options from El Al, but then you have no where to charge your phone, so what's the point? The seats are ridiculously close together, and if someone leans back you really can't eat. Finally, I have no idea why they do this - but El Al flights from Europe don't attach to the terminal via ramp. You get out of the plane on a staircase, in the middle of the night, in the pouring rain, and then have to take a bus to the terminal. It's not like all ramps are busy at 4AM..."
Voordelen: "Facilité embarquement a tel aviv .."
Nadelen: "Odeur gazoul.au départ lenteur récupération bagages..."
Voordelen: "The food was good, it arrived on time. The film was interesting. The temperature was pleasant"
Nadelen: "I did not like the seat It was hard to watch TV, I had to bend my neck all the time. I had pain in my neck all the flight. I wish the chair could have been less erect. It was easier to put my head on the chair in front than on the back of my chair"
Voordelen: "The fast of Taanis Esther started at about 4:30am in the morning. The crew was kind enough to serve breakfast earlier than usually to accommodate those who were fasting. They probably had to sacrifice an hour or two of their own sleep, but it was really appreciated by the passengers. The crew should be complemented!"
Nadelen: "I sat in a seat with something under the seat in front of me. I couldn't completely turn off the screen in front of me."
Nadelen: "The seats were incredibly uncomfortable sitting in coach sitting. El-al should replace the seats for this plane. It felt almost like sitting on a piece of wood. Also entertainment options were very poor for a 11 hour flight from Boston."
Voordelen: "new entertainment system was nice"
Nadelen: "flight was late to arrive, and late to take off, plane was full and crowded. no leg room. food was rather poor"
Voordelen: "They had the perfect shows on the plane, the crew was very nice and positive"
Nadelen: "In both flights they had a problem with times and scheduele"
Nadelen: "Early chekin system deliberately alocated separat sieats for me and my wife, despite I cheked in 23 hours befor take off. The cabin crew was very unfrendly. The bording prosses was slow, messy and unplesent."
Nadelen: "it was very easy to buy the insurance from Allianz, it is not easy to get the money back, after I broke a rib 3 days before the flight"
Voordelen: "Personal is very good. Helped us very quickly to change sits to something more preferable for us."
Nadelen: "Chairs are not comfortable at all. Food is low quality"
Nadelen: "Crew at the check in were rude, would not let us return the same handheld suitcases we came with, required we check them in, one which they did let us take was required to be measured again with the "cage" at the gate. The temperature on boath flights was very high even with max airflow. We were not allowed to bring abroad bottled water which we had bought at the duty free at the airport, and the aircraft chair would not recline and was extremely crowded with almost no leg space. Will not recommend!"
Nadelen: "time table was created to keep it it is not working with elal"
Voordelen: "We paid a full price and received a service of a low cost flight. Airplane was extremely uncomfortable, food- instead of breakfast- poor sandwiches with no choice for vegan. No earphones or music. It's a shame for el al to charge so high for such a chip and uncomfortable flight and service."
Nadelen: "i am a guide arranging groups to Rome. I arrived 3 hours before the flight - as is required, to find an under-staffed security check . My group of 20 people , some of which were over 80 years old , had to stand 2 hours in line before they where approached. For those that collapsed there were only about 12 chairs in the entire space, for the multitudes that were coming for the flight. i will never fly El -Al to Rome with my groups again, and will not accept the claim that this is "the Ministry of Security" (as the security checkers claimed) , unless i receive an answer to assure that this is to be amended. i purchased tickets from ElAl - and they must provide better standards for and during their security issues."
Non respect de l’heure d’embarquement! Décollage et arrivé en retard
Les genoux dans les dents tout le voyage c’est rarement agréable. Avion de Eurowings, un vrai cauchemar. Et je fait 1m75, pas 2m.
Connexion avec Genève mal faite, j’ai du attendre 3h pour un autre vol.
Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"
Nadelen: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."
Voordelen: "The crew reacted good to the change of plane"
Nadelen: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."
Nadelen: "At least give a glass of water."
Voordelen: "Brussels Airlines crew"
Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"
Nadelen: "2:30 de retard"
Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"
Nadelen: "Repas moins basique"
Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"
Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"
Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."
Nadelen: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Nadelen: "Propreté de l'avion à l'aller."
Voordelen: "Very pleased with crew and seats."
Voordelen: "Retard de 45 min"
Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."
Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"
Voordelen: "L’embarquement etait rapide on a décollé à l’heure"
Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."
Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."
Voordelen: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"
Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."
Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"
Voordelen: "Good schedules, good prices."
Nadelen: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Nadelen: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Voordelen: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
Nadelen: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
Voordelen: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."
Nadelen: "Service was bad"
Voordelen: "Everything apart from the punctuality"
Nadelen: "Delayed by an hour"
Voordelen: "Great service"
Nadelen: "Delay due to congestion at brussels"
Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."
Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"
Voordelen: "l acceuil et personnel tres sociable"
Nadelen: "Retard et bagages perdus"
Voordelen: "Nice crew, old equipment"
Nadelen: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
Voordelen: "Email and text kept me updated"
Nadelen: "Flight delays"
Voordelen: "La couleur de l'avion"
Nadelen: "Le correspondance manquée à cause su retard"
Nadelen: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Voordelen: "Le repas était satisfaisant, l'équipage très sympa et les sièges confortable"
Nadelen: "L'embarquement s'est fait à l'heure mais nous avons attendu plus d'une heure dans l'avion que les bagages soient chargés et sommes partis avec 1h30 de retard en ayant très peu d'informations"
Nadelen: "Dommage de ne pas avoir eu de collation/snack alors que l'avion partait à 7h du matin (donc à l'aéroport depuis minimum 5h)"
Nadelen: "no clear information about delay and real flight time"
Très mauvaise communication, retard 45 min , vol que nous avons du prendre suite à l’annulation de notre vol retour d’hier dimanche 22/5. Aucune explication donnée aux passagers, aucun personnel de la compagnie aérienne pour nous expliquer comment faire à l’aéroport de gatwitck.
I paid you 145$ to add another luggage, why i hade to upgrade and pay another 30plus frank to be able to take the luggage that i use with ElAL and Iberia and even after i upgrade it was NORMAL set without even coffee
Nadelen: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Voordelen: "Nous avons été obligé de donner notre bagage dans le souk chose que nous n'avons pas souhaités vue notre itineraire, conséquence nous avons raté notre train, une perte de temps d'une heure :-("
Nadelen: "Si nous avons décidé de prendre notre bagage dans le cabine et avons reçu autorisation de votre part, c'est au team de s'assurer que chaque voyageur peut prendre son bagage dans la cabine comme il a souhaité au moment d'achat de billet."
Nadelen: "There is no space for legs. The food quality is poor. No entertainment at all"
Voordelen: "nearly on time ( 5 mins)"
Nadelen: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Voordelen: "Hôtesse très mal polie pas très agréable"
Nadelen: "Le retard."
Voordelen: "the crew was nice"
Nadelen: "the chairs are not very comfortable"
Nadelen: "On nous a imposé de mettre notre bagage cabine en soute : 20’ de perdue à l’arrivee. Honteux"
Voordelen: "Embarquement rapide"
Nadelen: "Sur des lignes à l étranger, pour 1h de vol il y a des écrans avec des divertissements"
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Nadelen: "Confort des sieges"
Voordelen: "Très pratique en semaine depuis Bordeaux sur Tel Aviv a un prix très abordable"
Nadelen: "De ne pas annuler le vol en semaine entre le 1er avril et le 15 juin"
Nadelen: "Ne pas mettre notre bagage cabine en soute alors que le coffre au dessus de nos sieges etait vide :/"
Nadelen: "L'embarquement se fait d'un hangar qui sent très fort la pisse à l'aéroport de Budapest. C'est vraiment décevant :("
Voordelen: "Les vols du mardi vers Tel Aviv sont parfaits Beaucoup de gens qui se rendre à Tel Aviv ne voyagent pas le samedi. Si vous deviez maintenir un seul vol par semaine alors seulement Mardi !"
Nadelen: "Vous allez abandonnez les vols du mardi pendant 2mois et demi (avril-mi juin) pour les reprendre le mercredi Va pour le mercredi au lieu du mardi, mais pourquoi interrompre ?"
Voordelen: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Voordelen: "Low cost, no complimentary food and no entertaiment"
Nadelen: "I could not take the trolies on board."
Voordelen: "Bon voyage."
Nadelen: "Notre vol a eu plus de 30 mn de retard et nous avons loupé la navette de l’hotel Qui nous attendait. Il était trop tard pour faire l’éregistrement A l’hotel Et nous avons dû passer la nuit dehors ( nuit payée en avance que nous avons perdu)"
Voordelen: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
Nadelen: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
Nadelen: "My luggage box has been destroyed and now I have to deal this task with easyJet"
Voordelen: "Pas de retard"
Nadelen: "Pas de divertissement ni de repas Café reste cher pour faire passer le temps"
Voordelen: "Avion récent, équipage efficace."
Voordelen: "Respect des horaires"
Nadelen: "Seuls les passagers embarquant à l’arrière ont été contraints de mettre les bagages a main en soutes car les seuls à prendre le tarmac"
Nadelen: "Gros retard de mon vol depuis Ajaccio"
Nadelen: "Le retard"
Nadelen: "Encore des retards"
Voordelen: "The fact that I landed"
Nadelen: "It was awful no leg room no air worst plane ride of my life"
Voordelen: "Staff were friendly"
Nadelen: "Big delay in departures"
Nadelen: "Attente pour récupérer les bagages de 15 min non expliquées"
Voordelen: "Tout s'est très bien déroulé pour nous =)"
Nadelen: "Manque un peu de place, après pour le coup on avait qu'une. heure d'avion donc ça passe mais j'imagine pas y passer 8h"
Voordelen: "Le personnel aimable, avion à l’heure, avion propre"
Nadelen: "Pour 3,5kg supplémentaires sur le bagage en soute mon ami à payé 56€ en supplément c’est une honte !! Les billets ne sont certes pas cher mais de là à voler votre clientèle .. Un bagage en soute coute 47€ comment expliquez-vous que 3 petits kilos supplémentaires coutent 56€"
Voordelen: "the Entertainment was great idea"
Nadelen: "- The chair cant change his position - you need to deliver some regular water it was missing"
Nadelen: "Le chaos au moment d'embarquer. Trop de monde entassé devant la porte. Pas d'endroit ou s'assoir. Mise en soute de mon bagage à main au dernier moment."
Voordelen: "The flight was fine and safe"
Nadelen: "The flight hour since we spent time in the small unconvinient airport. If the flight was one hour later i would be able to sleep in zh and come with the train"
Nadelen: "I was charged for my carry on luggage from the UK to Israel, despite the fact that this was the same bag that I boarded the first leg from Israel to the UK. Secondly, many of the other passengers had several bags, bigger bags, prams, hat cases, etc. I felt that i was chosen at random, and that the rule is not applied equally."
Voordelen: "Nothing much"
Nadelen: "Zero customer service"
Nadelen: "Not enough space in the overhead bins"
Voordelen: "The plane is new and clean and the crew really do try their best. How they manage to stay calm and professional with all that's going on around them is excellent."
Nadelen: "No entertainment. Maximum seats are crammed into the aircraft leaving very little room. Seats can't be reclined."
Nadelen: "beaucoup de bruit au décollage. sièges pas à côté avec ma fille de 12 ans"
Voordelen: "Départ à l'heure, équipage sympathique"
Nadelen: "Des sièges réglables seraient plus comfortables Lors de ces vols.."
Voordelen: "Shame !!!!"
Nadelen: "A humiliating flight experience. Even though we paid for seating on the plane, we also paid for luggage. We arrived with 2 standard trolleys and before boarding the plane they forced us to send them. It did not help that I explained that in the suitcases there were things we needed for flying, valuables, and fragile objects. The crew member was rude and forced us to pull out our belongings: a laptop, a professional camera with a big lens, two books, two porcelain items we bought and we were afraid to send in the big suitcase, two bottles of drinks and two sandwiches. Passports and wallets. I begged the crewman to let me go with at least one suitcase, but he replied rudely that he did not care !!! There was a lot of room on the plane, in the cells. The crew agreed with me. They tried to help and brought me an orange garbage bag so I could put all my belongings in it ... really humiliating !!!"
Voordelen: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Nadelen: "Nothing too negative to report! Pretty good overall"
Nadelen: "Bagages cabine à transférer en soute.(à chaque vol) 15 minutes d'attente après la porte d'embarquement avant d'accéder à l'avion."