Service was excellent but food was mediocre
Worst flight ever, very uncomfortable seat
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
Voordelen: "Very comfortable and enjoyable flight"
Voordelen: "Amazing crew, seats were super confortable. Overall top experience !"
Nadelen: "Nothing"
Voordelen: "crews are ok. but they run out chicken entre. awful."
Nadelen: "entertainment was poor. use remote control, really."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "Everything normal as expected on an economy class nothing special."
Nadelen: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "The crew was good. Good movie selection."
Nadelen: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Voordelen: "Friendly crew"
Nadelen: "No alcohol served"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Nadelen: "Good job keep it up"
Voordelen: "Q-suites are fantastic."
Nadelen: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Nadelen: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Voordelen: "The airplane and clean"
Nadelen: "The seats destination between them very small"
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Nadelen: "Took long time to provide food & water."
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Nadelen: "Entertainment for a 4 hr flight was terrible"
Voordelen: "qatar airways"
Nadelen: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Voordelen: "Excellent crew and food."
Nadelen: "No WiFi."
Voordelen: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Nadelen: "I cannot think of a single thing."
Voordelen: "empty seat next to me!"
Nadelen: "more cramped than akld to doha"
Nadelen: "Peu de nouveaux films"
Voordelen: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Good food and services"
Nadelen: "Boarding slow and luggage too strict"
Voordelen: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Nadelen: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Voordelen: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Voordelen: "Helpful crew"
Nadelen: "Food quality and quantity Cramped seating"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Heavenly for an airplane ride!"
Voordelen: "great staff"
Nadelen: "Some of the head phone are not working at all...."
Nadelen: "Flight was delayed for 4 hrs"
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Un petit problème, mais pas forcément dû à Delta, est que nous avons eu 3 changements de porte. Sinon tout était bien.
J aurais aimé que les passagers soient appelés par zone. Exemple zone 1 présenter vous pour débarquement ensuite zone 2..... ainsi les autres passagers restent assis et attendent leur tour.
Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Le transfert de dossier entre Delta et Air France qui affrétait l'avion n'avait pas été réalisé. Nous n'avions pas de billets pour le vol retour. Le personnel Air France à l'enregistrement nous a dit de nous débrouiller avec le service assistance Delta Américain pour le transfert de notre dossier, alors que j'ai des enfants en bas âge… Finalement, quelqu'un a accepté de s'occuper de nous, et après une heure de négociation, il est parvenu à nous avoir des billets d'avion. C'était une expérience très désagréable. Je ferai attention pour mon prochain voyage à acheter mes billets d'avion autrement
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Température de la ventilation très basse.
Made us miss our connecting flight
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Repas disponibilité du personnel confort d’installation ponctualité
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Nadelen: "Enforcing covid restrictions"
Nadelen: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Voordelen: "Great crew."
Nadelen: "Entertainment system malfunctioned constantly"
Nadelen: "The main economy seats were far too narrow."
Nadelen: "Refueling took over an hour."
Nadelen: "Old plane with no video screens or room. Boo!"
Nadelen: "Food is always bad."
Nadelen: "thin seat cushions"
Voordelen: "There was an available seat next to me"
Nadelen: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Voordelen: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Nadelen: "They had no earphones for the flight from Cancun."
Voordelen: "Very smooth flight. On time take off and landing. Excellent in flight entertainment. Great crew."
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "Service was great"
Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "staff was friendly and very attentive to my needs."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Everything was nice"
Nadelen: "The price"
Voordelen: "Flight was on time. Entertainment worked."
Nadelen: "One of the stewardesses was a miserable crank."
Voordelen: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Nadelen: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Check in took over 2 hours because the agent had no experience with dealing with declared transport of unloaded firearms. Not surprising in a country where that is rare. She should have been able to call for some help from someone with more authority or experience. She stated I need a reservation for the handgun and ammunition. No information was given to me by the World Police & Fire Games that a "reservation" for my handgun and ammo would be needed. When I checked ahead of time there was no information about a "reservation" needed in Virgin Atlantic's web site or Delta's web site dealing with firearms.
Check in very slow Security very slow Flight slightly delayed On board experience good. Flight attendants excellent Food good and plentiful. Transfer at LAX stressful die to short time available and massive queue- helped by wonderful customer service agent. Flight LAX to Tuscon uneventful and comfortable.
ne jamais voler avec Virgin en partage avec une autre compagnie
All went well but puzzled as to why our booked and paid for trip cost us 600 pounds more due to a change of planes by Virgin Atlantic which was done at last minute.
A cause de l absence d enregistrement sur le vol virgin car opéré par delta........dernier rang dans l avion et tout le reste Kayak c fini
Personnel très agréable, avion propre et à l’heure, repas et snacks bons, proposition régulière de boissons
mon commentaire précédent fonctionne pour ce vol aussi
Tous les vols fonctionnent maintenant comme les arnaques low cost et c'est dommage. Une valise en soute coute une fortune, un centimetre de siege en plus est un vendu a un tarif de dingue. en prenant un billet sur virgin, géré par Delta, donc une vraie compagnie, nous ne pensions pas que meme demander a etre assis ensemble serait quelque part payant. en effet notre tarif ne nous permettait pas de s'enregistrer avant. donc une fois au guichet plus de sieges ensemble. dans l'avion ? fauteuil ridicule pour tasser plus de passager , comme dans les vols bas de gamme, pas de boisson avant le repas, mais des bouteilles de cristalline que meme les chauffeurs uber ont arreté de donner. Et c'est une canette de coca pour 3 passagers, ben oui on va pas vous filer la cannette quand meme. Pour un vole a 1200 balles c'est vraiment abusé
The flight was three hours late because of a problem with the door. I nearly missed my next flight because of that.
Accueil scandaleuse pour l’escale courte à Manchester
Didn’t enjoy this flight at all, we were separated from our kids even though there were empty seats next to them. The quality of the food was terrible, dry, tasteless and just awful. The entertainment system didn’t work and kept freezing, i had to ask 5 different members of the crew to reset it. The crew looked dis-interested in their work and didn’t want to be there, this is the first time I flown with Delta, and I really regret taking this flight, I will definitely not be booking with them again.
The quality of the food was terrible and below a normal standard, the entertainment screen kept breaking down, had to keep reminding the staff several times to fix it. The toilets were dirty, the seats were very uncomfortable, I think this is one of the worst flights I have been on and really shocked how Delta is associated with Virgin Airlines, who are of such high standard and a much better flying experience.
Horaires très bien respectés. Le vol du retour avait même 30 minutes d'avance !
Easy check in and flight very smooth. Arrived early! Perfect
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Presque 4h de retard, valise arrivée abîmée
Being able to fly direct from Seattle to London made a long trip less arduous. The flight was efficient, decently comfortable, and well-priced.
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
5 hour delay on the runway
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Nadelen: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"
Voordelen: "such a big difference in size of aircraft, very comfortable and great crew."
Voordelen: "Great crew. Very kind and efficient."
Nadelen: "American carriers seem to enjoy poor seat ergonomics."
Voordelen: "Not crowded. Crew was good."
Nadelen: "Not taking a bus to board the plane."
Voordelen: "The flight was so delayed I missed my connecting flight to jfk."
Nadelen: "The flight was so delayed I missed my connecting flight to jfk."
Nadelen: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Voordelen: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Nadelen: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Nadelen: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Voordelen: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Nadelen: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Voordelen: "Food was great. Friendly stas staff."
Nadelen: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Voordelen: "Amenities"
Nadelen: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Voordelen: "The food was okay"
Nadelen: "The gate was Jane without announcement"
Voordelen: "Nothing"
Nadelen: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Voordelen: "The boarding, the seats."
Nadelen: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Voordelen: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Nadelen: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."
Voordelen: "Overall comfortable journey"
Nadelen: "No option to book food option 24 hours before as could check in could not been done earlier than 24 hours before flight. I logged exactly 24 hrs before filled in details which took a few minutes by that time said too late to book special meal."
Voordelen: "Talk about an awesome experience. I loved the friendly staff and the accommodations were superb. I could ask for no better. Even the food was excellent."
Nadelen: "I have nothing but praise."
Voordelen: "Quality of service was good in the plane"
Nadelen: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Nadelen: "Everything about my experience was HORRIBLE."
Nadelen: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
L'embarquement a été un peu désorganisé mais le voyage a été excellent à tous points de vue L'équipage, le confort et les services irréprochables ! Bravo à l'équipage Lufthansa (Munich -Montréal ) vous méritez toutes mes félicitations !!! ❤️
C'est pour la première fois en 18 ans d'expérience que la compagnie Lufthansa (Air Dolomiti )ne accorde pas un petit menu pour un si long voyage transatlantique dans lequel j'ai payé 2300 dollars, juste une bouteille d'eau. Il s'agit du trajet de Cluj à Munich et de Munich à Cluj J'ai choisi la compagnie Lufthansa pour ces services, il n'est pas normal que ceux qui voyagent de l'autre continent ne reçoivent pas de collation en profitant de la pandémie. Quand on a payé le double du billet!!!! Merci infiniment!
Boarded process could have been better. Overall excellent flight.
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Except constant choice of pasta and horrible salads, Lufthansa was excellent. Post Covid optimizations a savings don’t work so well. Understand company needs to survive.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Food is dreadful Service is wonderful
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
Voordelen: "Short layover"
Nadelen: "No fee for luggage"
Voordelen: "Nothing!"
Nadelen: "Racists bastards!"
Voordelen: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Nadelen: "Food!"
Voordelen: "Really friendly and efficient crew."
Nadelen: "Seats and entertainment screen."
Voordelen: "Amazing service and food"
Nadelen: "They charged me $60 for checking one bag in for this international flight"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "The confort and quality of Lufthansa is excellent!"
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Nadelen: "not so crowded"
Voordelen: "A very quick flight, but the crew was quite friendly!"
Nadelen: "I would have liked for there to have been a gluten-free snack available."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Crew was great, plane was nice"
Nadelen: "delayed again, almost missed connection"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "Absolutely nothing."
Nadelen: "Absolutely everything."
Voordelen: "Seats had lots of space and entertainment systems had large, clear screens."
Nadelen: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "The seat was good, and the crew was great."
Nadelen: "Boarding at the gate, and not having to take the bus."
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Nadelen: "L’embarquement"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Quick and easy flight decent cold sandwiches."
Voordelen: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Nadelen: "For business class the food could be improved."
Nadelen: "Le vol est largement en retard !!!!!"
Overbooked flight of airBaltic, tow hours of delay
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nadelen: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Voordelen: "Crew is excellent, polite and personal!"
Nadelen: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Voordelen: "Everything perfect and arrive to destination on perfect time."
Nadelen: "All positive."
Nadelen: "Boarding was crazy. Could not everyone in the gate area."
Voordelen: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nadelen: "Flight was delayed, had to run to my next connection flight."
Voordelen: "Fantastic gate agents!"
Nadelen: "The food was terrible."
Nadelen: "The KLM crew are always great serving and treating you. Well above many other airlines."
Nadelen: "Travelled business class and was ace experience"
Voordelen: "Friendly crew"
Nadelen: "Can’t think of anything"
Nadelen: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Nadelen: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Voordelen: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nadelen: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Voordelen: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nadelen: "If I knew how to recline my seat earlier. I did try several times"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Quick flight"
Voordelen: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nadelen: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Nadelen: "Not enough leg room"
Nadelen: "wasn't able to take the flight since I missed it"
Voordelen: "Landing"
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Crew was awesome"
Nadelen: "."
Voordelen: "The entertainment options were good."
Nadelen: "Didn’t happen."
Voordelen: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Voordelen: "Wifi on Board"
Nadelen: "Nothing"
Voordelen: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nadelen: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Voordelen: "Great"
Nadelen: "Great"
Nadelen: "infotainment was down. Lost my luggage the flight was delayed"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Voordelen: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Nadelen: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Voordelen: "Service, technology"
Nadelen: "Could not print by boarding card and was not allowed to board in Amsterdam"
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
