The ac was too low. It was hot inside the airplane.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
the biggest disappointments was, we were not informed of all the information we need, on our scheduled trip coming back to US.. We've tried a lot of times calling and send an email asking about any procedures that we might need to know upon our return trip, but unfortunately there was no response either at all. then came the horrific day of our return trip to US. after an hour and a half being in the long line, we are surprised when one of the airline staff announce that we need to prepare all documents needed including ANTIGEN TEST. This was the start of our horrific experience on that day. Were told different information from other sources, but heard nothing from JAL, as mentioned earlier that we tried calling them to ask for any info for our flight. Long story short as a result of this horrific misfortune caused by this airline, aside from the unexpected huge expenses that we incurred, as of this moment this problem is not yet resolve as we called them letting them of the situation happened to us in our recent Manila trip going to Seattle May 31, 2022.
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Most of my selected seats were changed to seats I did not want.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
It was very frustrating experience with Kayak and Japan Airlines. Chatdeal with Kayak has handled the issue in a very unprofessional manner. I had booked japan airlines from San Diego to Bengaluru via narita on Nov 21. While at San Diego airport , I came to know that japan airlines flight from Narita to Bengaluru was cancelled 2 months ago. The airlines asked me to check with Kayak as they were the primary ticket issuer. Now the issue begins from here : Chatdeal in association with Kayak was my primary ticket issuer. Firstly the customer support number that they had issued was of no use as it would always ask me to connect to representative via chat. So I went over chat over. Now in the chat, the representative were very slow in responding. They took almost 30 min for 1 response. All this while I was at San Diego airport having nowhere to go. Finally after hours of discussion, they said that this matter will be taken care by CHANGE section of chatdeal and they would require 24 hrs to come back. I objected as I was in San Diego airport with nowhere else to go. I decided to book a flight myself at 2.5 times to original cost. Finally I agreed and waited for 24hrs. But they never got back. After couple of days and after multiple attempts to get response over mail, finally they responded just to wait for some more days and its Still on going after 1.5 months. This was one of the worst case of professionalism
I really JAL! Will use again. KAYAK is excellent as well.
Voordelen: "Love everything"
Voordelen: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Voordelen: "Typical JAL, nearly everything was fantastic."
Nadelen: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Voordelen: "Crew was very polite. Great food and service."
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Nadelen: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Voordelen: "The crew were very friendly."
Nadelen: "The entertainment selection is really small."
Voordelen: "The crew"
Nadelen: "The foods could be better not up to the standard of EVA air on economy class"
Voordelen: "Perfect service, never had a more pleasant and attentive crew"
Nadelen: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Voordelen: "The service are great!"
Voordelen: "Service was excellent"
Nadelen: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Voordelen: "It was very good no prO lens at all:)"
Voordelen: "Service was excellent and seats were comfortable."
Voordelen: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
Nadelen: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Voordelen: "Everything was excellent crew was very helpful"
Voordelen: "Very family friendly. Good entertainment system."
Voordelen: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Voordelen: "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
Voordelen: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Nadelen: "None whatsoever."
Voordelen: "Food was excellent and service came frequently. In-flight entertainment was amazing."
Nadelen: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Voordelen: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Voordelen: "Nice staff."
Nadelen: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Voordelen: "The service, more leg rooms and flight attendants were very friendly."
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Nadelen: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Voordelen: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Nadelen: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Voordelen: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Nadelen: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Voordelen: "The food was good. Seats were as comfortable as any flight is."
Nadelen: "There were no diet soft drinks available on the flight."
Voordelen: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Nadelen: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Voordelen: "on time and excellent service"
Nadelen: "a bumpy ride compared to our flight from NY to Japan"
Voordelen: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Voordelen: "The airplane and all"
Nadelen: "A little bit in the sakura lounge"
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "The food and plum wine. The entertainment packet was nice too!"
Nadelen: "The folks coughing on the plane."
Voordelen: "Food and drinks"
Voordelen: "Staff was great and everything went according to schedule."
Nadelen: "The food was bad, but this is my first time having such bad food on JAL."
Voordelen: "Attendants were very supportive. Food was very good."
Nadelen: "Restroom smelled bad"
Voordelen: "The crew was very nice and pleasant. They were very accommodating as well."
Nadelen: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
L'enregistrement en ligne n'a jamais fonctionné...
The bread / bun which you hv served inflight was so chilled instead of warm .or hot. Unable to eat in that conditions. Earlier you hv servefd small bottles of Red Wines on our preference for drinks. But you hv supplied in small plastic tumblers. Otherwise food qualities are OK. No hot towels were supplied to freshen up
Le personnel l’accueil parfait
L’accueil le personnel a recommandé
Un voyage adoré, condor, service agréable au bords,
Voordelen: "Smooth flight, staff very attentive, lots of great new movies to watch from"
Nadelen: "Staff kept reaching past me to shut my window without asking me first. Very rude."
Voordelen: "Crew on airport at baggage is not helpful at Mumbai airport very poor"
Nadelen: "Good Guidance Proper behavior from airport crew"
Nadelen: "The entertainment system did not work properly"
Voordelen: "personnel et atterissage parfait"
Voordelen: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Nadelen: "Better seats and the bathrooms were incredibly small. some of the lights did not work"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "Service was good. Staff was efficient."
Nadelen: "Cabin was overly warm. Sweatie hot."
Voordelen: "Crew was good"
Nadelen: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Nadelen: "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"
Nadelen: "Le repas dans le vol dubai-dhaka"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "Great food. Had my own row, very comfortable. Kind and helpful crew. Amazing entertainment options."
Voordelen: "Emirates itself was great but using fly Dubai from Dubai to Kabul was awful."
Nadelen: "No flights to Kabul using Fly Dubai when someone books tickets actually for Emirates."
Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Voordelen: "Les films"
Nadelen: "Ne pas récupérer ma valise complètement détruite à l’arrivee Alors que celle ci est neuve"
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Nadelen: "They delayed the flight over entertainment system and that caused me to miss my connection"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "Service et confort"
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Voordelen: "The crew and food was great."
Nadelen: "The insect repellant sprayed twice through the cabin was horrible."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "The legroom"
Nadelen: "The food was fine but was too late so my son felt as sleep before that."
Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Nadelen: "Les plateaux Repas été moins bon que d’habitude. Le vin blanc n’etait Pas en petites bouteilles individuelles et n’etait Pas frais. Enorme retard de service des plats pour les sièges arrière gauche ce qui n’arrivait jamais auparavant."
Voordelen: "Every thing"
Nadelen: "No comment"
Voordelen: "Tout était parfait"
Voordelen: "Exactitude des vols"
Nadelen: "Repas infecte , pas de choix Personnel pas agréable du tout"
Nadelen: "Accueil personnel Emirates Repas infecte"
Voordelen: "Everything was very nice"
Voordelen: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Nadelen: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Voordelen: "I love it all, flight and crew was excellent"
Nadelen: "On time boarding"
Voordelen: "For the price, Hainan is a good value."
Nadelen: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Voordelen: "Entertainment system"
Nadelen: "Poor connection"
Voordelen: "The flight was cancelled leaving me scrambling and paying extra to get to my destination."
Nadelen: "Do not offer a route that you are not going to or have approval to fly."
Voordelen: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Nadelen: "It was comfortable flights, reasonable price , very nice crew, they got me all I need."
Voordelen: "Nice plane and crew."
Nadelen: "Many delays, lack of communication. Nearly two hours waiting on the tarmac."
Voordelen: "Le siège très confortable et spacieux, amabilité du personnel, pyjama offert.."
Voordelen: "Customs really fast"
Voordelen: "Nice crew and they spoke English."
Voordelen: "Economy class can’t be better."
Voordelen: "Great crew and good service"
Nadelen: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
Voordelen: "service minded because I am tall, so gave me a free exit seat without asking."
Nadelen: "the check-in took 1 hour. Impossible to do online check-in from home. the food is not good and entertainment without subtitles for let's of movies...."
Nadelen: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Voordelen: "Even though the communication in English was quite difficult with the majority of the flight attendants, one particular attendant was super nice and went to any length to take care of problems I and other non-Chinese speaking passengers experienced. Arriving in Beijing, I was worried about the proceedings as mentioned in the negativ comment box, but an employee from Hainan Airlines went to pick up passengers transferring to Seoul and take care of the check in process."
Nadelen: "Before boarding the flight, it was not possible to check in online to my connecting flight from Beijing to Seoul. I didn't receive the necessary information and even after I was told about it after calling an employee of Korean Air, I didn't work. The person I spoke with on telephon herself didn't understand, why the system didn't accept my attempt to check in online. That was quite bothersome since I could get a boarding ticket for my Korean Air flight beforehand. Normally I would have to leave the transit area, line up to check in, receive the ticket, go through all check-ups again and go to the gate of departure. My flight left just 2 hours after arriving in Beijing and at airports as big as Beijing, that could have been very close to not being able to make it in time."
Nadelen: "Management is not strict. Too many people standing at the back talking all the way. It bothers others to sleep. No one care about it."
Nadelen: "When I arrived in Beijing Airport, I had to pick up my luggage and re-check in...... It was so not convenient for me since I need to catch another flights :("
Voordelen: "The flight boarded on time, and arrived only approx. 30 minutes late for a 15 hour flight. The staff were friendly and seemed well-meaning."
Nadelen: "It seemed that the staff for the NY-Chengdu did not include anyone who spoke English beyond a few memorized phrases. Another passenger and I were standing in the back and speaking, and the crew asked her to tell me that we weren't allowed to stand there and had to return to our seats. Their lack of English would be a problem if there were an emergency of any sort. The flight attendant tried to wake me several times to give me my vegetarian meal. When I was finally awake enough to eat he said the food was no longer good, I should wait until the next meal time. Entertainment options for the NY-Chengdu flight were limited - current or recent English options were few. Foreign language (mostly Chinese) options had subtitles, but few looked like there would be an interesting and fun storyline. The entertainment system was broken for the Chengdu-Beijing flight."
Voordelen: "Food was quite good and there were plenty of TV and movie options to choose from. Little perks like warm washcloths before meals and a packet with slippers, an eye mask and a a toothbrush were a nice touch for an economy seat. Staff had a very helpful attitude."
Nadelen: "The checkin counter experience was not good. I had business class tickets but was checkin at an Economy counter resulting in my boarding pass not being for business class so when I went in to immigration lines and throughout the rest of the process I did not receive priority that Business class should have received. In addition when I enquirer about TSA preaplroval at the counter I was told Chicago does not have preaplroval at Terminal 5 but in reality passengers with TSA-pre were being sent through the lines without having to take off their shoes and laptops etc. overall the checkin process should have been much more informative."
Nadelen: "There was no vegetarian food."
Voordelen: "I was happy but not blown away but the carrier. I was spoiled last time I took a 14h trip to Japan on JAL in a dreamliner. That was amazing. This was about what I'd expect on a flight in a 737 to Chicago from Boston, but it was about five times longer! At least they had good food and the entertainment options were great."
Nadelen: "A little late in Beijing upon arrival. It may be better to adjust the flight time 2-3 hours earlier"
Voordelen: "Business class service"
Voordelen: "Exceptional service"
Nadelen: "Food quality should improve"
Voordelen: "This was my second experience with H.A., the first being in February. The entertainment selections are quite extensive and I enjoy them, and they do a good job boarding people. Plus I like the comfort bag (sleep mask, ear plugs, toothbrush and toothpaste, etc.) that H.A. provides."
Nadelen: "I found this trip lacking. First, the gate at which we were to wait for the airplane did not have enough seats and so many people had to look elsewhere. Further, the lights were out, giving a shadowed, unused-like quality. Fortunately boarding took place relatively quickly, but I was very disappointed with the arrival at the gate. I look forward to the meals that H.A. provides during the flight, but neither the dinner nor the breakfast main meals were tasty. I've had four trips now -- to and from China twice -- and this was by far the worst. I hope it is not repeated, H.A. really did a good job on my flight to the U.S. in January 2017. Further, the seat felt cramped and it was hard to relax. But the main problem was that H.A. actually ran out of soda towards the end of the flight, which was a real negative given that many of us were thirsty at that time. I found the show of sympathy from the Chinese flight attendant rather forced on this issue. NOT good."
Nadelen: "Our flight to beijing was delayed. Hainan airline was promised to arrange the hotel after our flight landed in Beijing airport. I wait over 2 hours, by the time they told us that they couldnt arrange the hotel for us, it's already 3 hours after. Eventually，I received a 200RMB compensation to find myself a place to stay, which caused me 1300RMB at the end."
Voordelen: "Our flight was delayed due to weather and we missed connecting flight. They automatically rebooked us and quickly took us to a hotel for some rest. Best cancellation handling I've ever had."
Voordelen: "Food was ok. And Airplane is pretty new nd clean."
Nadelen: "Connection!!! I did transit in Beijing to Mongolia. I even didn t realise Hainan airlines land in totally different terminal which is way far from main interbatinal terminal. I needed to take out all my suitcases and need to go terminal 3 international airport that is very far from where Hainan airlines landed to take my next flight. How sites can sell ticket like that without notice and warning!!!!!! Ver bad connection."
Voordelen: "The seat was okay, and the food was nice."
Nadelen: "Plane arrive very late, and I have to wait quite a long time for lift off. Due to late arrival, they ask me to wait 24 hour to take next flight to Bangkok. They bring me to free hotel, but the hotel was not good. Also, Hainan Airline is located in Terminal 2, not 3 which is quite old and ticketing and translating was annoying... this was my worst flight experience ever....."
Voordelen: "Because your BOS departure was several hours late, you arranged free lodging in PEK for the overnight connection. This is superb and first rate service."
Nadelen: "Departure in BOS was several hours late."
Voordelen: "The seat is ok"
Nadelen: "The first flight was canceled with no reason. No one sent me a notice and we had to beg the crew to find us a different airline to fly with. There was dellay in both flights. Will think twice next time before buying a ticket with Hainan Airlines"
Voordelen: "The crew, the crew, the crew... On both of my transpacific flights, I had two female crew members, unfortunately I did not get their names, that were attentive, kind, and did everything they could to make the passengers as comfortable as possible."
Nadelen: "Flights were delayed but I made the connections no proboem."
Nadelen: "Wifi is not available. It said wifi is available but later I was told only the business seats or higher level seats can enjoy it. 2h Delay without any compensation which made me go to U.S.A. without my baggage."
Voordelen: "It is nice to provide free accommodation to passengers who need to spend long hours between flights. This shows Hainan Airlines really cares about the customers."
Voordelen: "Very accepting and respected"
Nadelen: "Everything is fine"
Nadelen: "Went to check in early and was informed that a visa was required to enter mainland China. Was not informed of this when I left San Diego with a final destination point of Beijing. Was not allowed to board flight at all. Should have been informed upon booking flight what travel documents would be required to complete the flight. Staff was nice enough trying to help reconcile the issue but the it was too late"
Voordelen: "Too little times, the stewards provided water"
Voordelen: "The staff was pleasant."
Nadelen: "This was a SZX-PEK-SJC flight. It is irrational to demand a passage to pick up bags in Beijing's Terminal 2 and carry to Terminal 2 and re-check for the flight to San Jose. Very poor system."
Voordelen: "The ticket is cancelled by the agent in Kayak."
Nadelen: "The ticket is cancelled by the agent in Kayak."
Voordelen: "Relatively polite staff"
Nadelen: "Can't use phone on plane regardless of whether the plane is taking off, landing, in the air, or if the phone is airplane mode. Connecting through China without a visa results in a lot of raised eyebrows. Don't be surprised if you find yourself frequent pulled aside in security checks and spend upwards of ten minutes trying to get sorted out. Chinese airports are different than western ones. Trying to come to terms to this wouldn't be so bad if not for the fact that China bans google, so there isn't any easy way to check online to understand how they operate. Generally just not very welcoming."
Voordelen: "The accommodations on the airplane were comfortable and fine."
Nadelen: "My luggage never made it to Tokyo. I have tried calling lost and found multiple times but nobody ever picks up. I have emailed them multiple times with no response. Everything I brought for my 2 month trip in Japan was in there. This has brought nothing but stress. I just want some sort of answer."
Voordelen: "All things"
Nadelen: "Stewardesses service and English language skill"
Nadelen: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes."
Nadelen: "my luggage had to be claimed in Beijing and re-checked in instead of claiming it in the destination. My flight from Kunming to Seattle (transition in Beijing) were all with Hainan and I am not sure why they do not check my luggage in Kunming all along to Seattle."
Voordelen: "I can now see that you connect XIY to that flight in PEK everyday with almost NO TIME to get the passengers to the connecting flight. I ca,,Ed 24 hours in advance to get a seat assignment. You told me it has to be 48 hours, and so I would have to get the PEK-ORD seating when I arrive the next day at XIY airport. At XIY you told me, that I would have to get the seat assignment at PEK when I arrived. It was after that, that the madness began! I arrived at PEK on time, but because you DID NOT check my bags through to ORD (like any sane airline would), you forced me to wait for my 1 checked on bag. While waiting, the hainan agent kept asking me with nicreasing urgency, "where is your bag"? COME ON - you people control that, I cannot do anything to speed up my bag. It is YOU that have to do that (that is incredibly stupid for you to put pressure on me for my bag arriving quickly!!!!). After my bag arrived, we literally RAN the entire length of the airport. My health is not good enough to do that, yet you pushed me and damaged my health for the entire day!!!!! Finally you handed me my ticket LITERALLY 1-minute before your system shut down ticketing!!!!! Of course, I had NO CHANCE to choose my seat. I am an American that works in China. I respect and very much like my Chinese workmates, but that fact and truth is that as far as China has come in the 20 years I have been working with her, there is still a very long journey ahead for her to provide consistent first world service. However, it was clear to me that your entire company understands this terrible situation you put your Xian customers in, and yet you think it is just fine to do that to them. My situation, must happen regularly as all the flying variables have to align perfectly for that connecting flight to be able to not have to run for the gate. Certainly it is impossibl, to choos your seat other than calling you more than 48 hours in advance. As a result, I was pigeonholed into a middle seat between two strangers into a seat so small, that ONLY a small child could sit in them for 12 hours and not be severely uncomfortable. Bottom line: SHAME ON YOU!!!!! I wil never ever never ever fly with you again. Which mean I have now put hainan and China eastern on my personal no-fly list. Just shameful you would do this to you honest paying customers. You do not deserve to have any loyalty from anyone!!!!"
Nadelen: "After I got on the flight, the flight attendant, Jessica! Went out of her way to help me. She is too good for you Hainan!!!! You do not deserve such a lovely and wonderful employee!!!!!"
Voordelen: "My special vegetarian food was not offered but the staff did their best to substitute my missing meal with what they had."
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
The flight is awful, food isn’t very tasty or good, entertainment sucks
Nadelen: "Sitting arrangement Was poor. Five of us had five different seat. Missing luggage."
Nadelen: "Flight was delayed by two hours"
Voordelen: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Voordelen: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Nadelen: "They have 2 food options and they're just ok. There wasn't very many drink options either."
Voordelen: "Entertainment was good."
Nadelen: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Voordelen: "All went Well, no delays, good service."
Voordelen: "cabin crew very friendly and professional"
Nadelen: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Nadelen: "No seat back entertainment. Very old plane."
Voordelen: "Crew and food was amazing"
Nadelen: "Landing could be more softer"
Nadelen: "cabin not so clean, no foot rest. But crew good service."
Voordelen: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Nadelen: "Connecting Time"
Voordelen: "Excellent crew. Good food. Comfortable seats even in coach."
Voordelen: "Pleasant steward"
Nadelen: "Delayed and waste time at Jakarta airport"
Voordelen: "Friendly check in staff, thingking with the customer for aeat options."
Nadelen: "A very long queue, while only 2 counters were open."
Voordelen: "Overall is great"
Nadelen: "Flight delayed, no head phones supplied and the food was burnt."
Voordelen: "I was surprised to board an A380 to fly from KUL to BKK"
Nadelen: "In Bangkok we had to get off on the field to board a bus"
Nadelen: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Nadelen: "Ok flight but so cold on board"
Voordelen: "Can’t find anything good."
Nadelen: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Nadelen: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Nadelen: "Delayed of baggage claims for 1 hour, flight retimed/delayed for more than 1hour"
Nadelen: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Nadelen: "Why did the entertainment get shut off more than 30 minutes before landing?"
Voordelen: "Second flight was quite empty and the plane was in much better shape"
Voordelen: "the staff were pleasant"
Nadelen: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Nadelen: "Bags didn't arrive at the destination"
Voordelen: "Good on the plane and in the business class lounge was excellent"
Nadelen: "Our flight was delayed over 3 hours resulting in us missing our connecting flight from Kuala Lumpur to China and then Los Angeles . Malaysia airlines did not apologize or help us with rebooking our flights or offering hotel accommodation. They just left a family of five with no flight, stuck in Malaysia with no options of getting home. . Flight crew had very hard bumpy landing on both legs of flight and maybe they need to go review landing protocol so that we don't have to have a hard rough landing"
Voordelen: "I like their timely service and cleanliness."
Voordelen: "Seats and entertainment"
Nadelen: "Bad landing,"
Voordelen: "Crew seems friendly."
Nadelen: "Business class food is not that good. Menu were not provided so when time to take the order, we have to decide quickly."
Nadelen: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Voordelen: "The staff were helpful, well trained, and friendly."
Nadelen: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Voordelen: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Nadelen: "The magazine in my seat pocket was dirty."
Voordelen: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Nadelen: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Voordelen: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Nadelen: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."
Nadelen: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Voordelen: "The staff is great"
Nadelen: "We had to wait very long for take off"
Nadelen: "No food, No entertainment"
Voordelen: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Nadelen: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Voordelen: "Routing convenience if you are heading to Kuala Lumpur."
Nadelen: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Voordelen: "Flight attendants were friendly"
Nadelen: "I got severely sick after having ate in the plane. Only a weird selection of old movies provided. Checkin online bugging. Gates are very far in the airport."
Voordelen: "Much better than Air Asia of course."
Nadelen: "I dont know about the weather condition but I did feel a rough landing. I do feel the standard of the cabin crew deteriorating. Unlike few years back."
Nadelen: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."
Voordelen: "I love flying with MAS"
Nadelen: "I don't like Tax Refund Customs Verification"
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Voordelen: "Crew were extremely professional"
Nadelen: "The seats were less comfortable for me"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Nadelen: "Chicken was undercooked. No power outlets."
Nadelen: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Nadelen: "Old aircraft rickety seats"
Voordelen: "seat not comfortable"
Nadelen: "more drinks along the way"
Voordelen: "I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers."
Voordelen: "Crew is friendly."
Nadelen: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
Nadelen: "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."
Voordelen: "crammed seats, meh food first experience with ethiopian, wasn't great"
Voordelen: "It was perfect to me , im in so much pain spiritually and you guys makes me feel home."
Nadelen: "Everything was good"
Voordelen: "The staff was nice and helpful"
Nadelen: "We were so extremely delayed"
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "the flight"
Nadelen: "extra charge , unable to book meal"
Voordelen: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Nadelen: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "I like the Direct route"
Nadelen: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"
Nadelen: "Always delaying, catastrophic food."
Nadelen: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Voordelen: "The staff was very kind."
Nadelen: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Nadelen: "The entire flight was great!"
Voordelen: "The customer service from crew members"
Nadelen: "The snacks"
Voordelen: "Oui j aime"
Voordelen: "New plane fantastic cabin"
Nadelen: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
Voordelen: "Amazingly smooth flight and landing."
Voordelen: "I like that the bulkhead seats (typically where the baby bassinet is placed) have electrical outlets which I used to easily charge my phone; and that there is nice legroom space."
Nadelen: "Economy is a bit tight; the bidding process for Cloud Nine (business class) has reduced the chance of passengers being upgraded for free especially as a means to reward frequent flyers, or help passengers with special needs/accommodations."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "Ethiopian beer, a first for me -- not bad."
Nadelen: "Where is the famous Ethiopian arabica coffee?"
Nadelen: "Did not provide special meal although I called ahead to request it."
Voordelen: "Meal service plentiful. They kept the bathrooms very clean"
Nadelen: "This plane seemed older not as spacious or as clean as planes on Ethiopian I've traveled on before. Horrible film selections, and it's the same coming and going."
Voordelen: "USB plug, nice TV/ entertainment"
Nadelen: "I sent them an email about an issue with my flight but they didn't get back to me"
Voordelen: "Also great experience"
Nadelen: "There was a deley of 3 and a half h"
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Nadelen: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Nadelen: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Voordelen: "Their flight attendants care about people, and overall it's a great airline, except for food."
Nadelen: "Ethiopian Airlines consistently has sub-quality food."