Vind goedkope vluchten naar Litouwen

Voordelen: "Boarding process was smooth."
Nadelen: "Cramped seats, at least it was a short flight."

Voordelen: "Safe polite crew"
Nadelen: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."

Nadelen: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."

Nadelen: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"

Nadelen: "Nothing!"

Voordelen: "The airplane was modern and well kept. The crew were attentive and kind."
Nadelen: "Nothing - our flight out was great!"

Nadelen: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."

Nadelen: "There was no food or entertainment offered."

Voordelen: "Boarding on time"
Nadelen: "Unfriendly crew & awful food"

Nadelen: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."

Voordelen: "Flight was on time with friendly crew"
Nadelen: "Backup plane from the 90s had broken entertainment system"

Voordelen: "That we had a bottle water"

Voordelen: "Good, basic flight"

Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."

Nadelen: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"

Nadelen: "Delayed flight, missed connection, lost baggage."

Voordelen: "ok"
Nadelen: "ok"

Voordelen: "Free coffee in the plane"

Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."

Voordelen: "Flight was unremarkable in every good way. Food was above expectations and the crew was exceptional."

Voordelen: "On time, easy boarding"
Nadelen: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Nadelen: "Expensive rates on luggage"

Voordelen: "Great flight. Wonderful staff. No turbulence!"

Nadelen: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."

Voordelen: "food was delicious and I liked that they give everyone a full bottle of water at the start of the flight; plane was new and updated"
Nadelen: "Boarding was awkward and just a giant mass of people funneling in; tv show options only had 1-3 episodes and not entire seasons"

Voordelen: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Nadelen: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."

Voordelen: "This was a direct Copenhagen to Boston flight run by SAS for Privatair. It was a small aircraft with only 70 total seats. That being said, the seats were comfortable, the service was wonderful, and the flight was smooth."
Nadelen: "Inflight entertainment consisted of an iPad with very limited options. Only one non-alcoholic drink included with dinner, and purchase price of wine was the highest I have ever seen on a flight."

Voordelen: "Not much to say on a positive note, I want to avoid this airline if I can."
Nadelen: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."

Voordelen: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Nadelen: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."

Voordelen: "Comfy seats. Good good service. Great video options."
Nadelen: "SAS staff seems sort of cold and cranky."

Nadelen: "The seat next to me was open and they moved someone over next to me."

Voordelen: "Friendly crew. First meal was good."
Nadelen: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."

Voordelen: "Everything was very good. I enjoyed the flight very much. The staff was friendly, courteous and professional. The cleanliness was good."

Voordelen: "Boarding, comfort, cost of tickets"
Nadelen: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."

Voordelen: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."

Nadelen: "Mostly junk food"

Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."

Voordelen: "passed out i-pads loaded with movies, magazines and music food was good"
Nadelen: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"

Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"

Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"

Voordelen: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"

Voordelen: "The crew were very friendly"
Nadelen: "The entertainment System could use an update - more recent movies and TV shows would help."

Voordelen: "Did not use their services much but the stewards seemed nice."
Nadelen: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."

Voordelen: "Good entertainment, well organized, reasonably comfortable seats"
Nadelen: "Food wasn't very good, especially the snack"

Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"

Nadelen: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."

Nadelen: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"

Voordelen: "Flight is on time. Adequate amount of time to transfer. Boarding was smooth. On line check in site was simple and user friendly."
Nadelen: "Few selections of movies, and some have no subtitles. In order to select sests, I had to call."

Voordelen: "On time. Efficient boarding."
Nadelen: "Not even water or coffee was free. Charge for everything."

Nadelen: "Never again"

Nadelen: "Boarding was a little less orderly than I am used to, but everything else was great service for the price"

Voordelen: "Quick flight, comfortable seats"
Nadelen: "Very, very stressful transfer"

Voordelen: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Nadelen: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."

Nadelen: "Toilets was’t in service for flight from Warsaw to Lviv"

Voordelen: "The plain was clean and crew was a friendly."
Nadelen: "Temperature in plain and airport was too hot"

Voordelen: "Nothing!"
Nadelen: "Don't cancel the flight and ignore customers when trying to re-book flights."

Voordelen: "The flight Sofia - Warsaw was more than 1 hr late. The crew never apologized. Was arrogant and unhelpful when we asked for gate information to our Warsaw-Stockholm connection, which we barely made. The Warsaw-Stockholm flight, operated by Nordica was the exact opposite experience. Crew was awesome!"
Nadelen: "Train LOT staff how to not embarrass themselves and their company w arrogance and ignorance."

Voordelen: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Nadelen: "Everything"

Nadelen: "Poor quality of announcements in Warsaw for boarding times."

Voordelen: "Amazing crew, dedicated to serve in a perfect way."

Nadelen: "Flight got cancelled in the last minute, information was scarce"

Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"

Voordelen: "Crew"
Nadelen: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"

Voordelen: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Nadelen: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."

Nadelen: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."

Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."

Voordelen: "We made it there and the staff in Warsaw were very helpful."
Nadelen: "The staff in Paris were late rude and overall not helpful. The plane was delayed an hour we have no idea why. The plane was very old and the crew serving from Paris to Warsaw were not helpful."

Voordelen: "The crew was very friendly and helpful."

Voordelen: "Not at all"
Nadelen: "My brother in law lost his connection flight to Bucharest. The flight was 1 1/2 hours late. They don't know what they're doing"

Nadelen: "The fly was late 50 nim, we have to wait for some people witch come late."

Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."

Voordelen: "Flight attendants were very helpful."
Nadelen: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."

Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Voordelen: "Flight was empty so there was extra room"
Nadelen: "Entertainment on my seat wasn’t working"

Voordelen: "Ik kan eigenlijk niet echt objectief een beoordeling geven want ik werk voor deze maatschappij dus vind uiteraard alles fantastisch (behalve het salaris haha)."
Nadelen: "Niets!"

Voordelen: "Plane is comfortable"
Nadelen: "Crew is not very friendly. Security personnel downright rude"

Nadelen: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"

Nadelen: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"

Voordelen: "The flight was fantastic! LOT is ROCK! Thanks much!"

Voordelen: "Service in business class."

Nadelen: "Flight was late almost two hours."

Nadelen: "the comment for the AMS -WAW flight segment applies here as well."

Nadelen: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."

Nadelen: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."

Nadelen: "The flight was late 1.5 hours missed connecting flight, spent all night at airport waiting for next plane,"

Voordelen: "Flight was without delays"
Nadelen: "Baggage was extra cost"

Voordelen: "service was good"
Nadelen: "stron delay (more then 2 houres)"

Nadelen: "The entertainment system was broken in my chair"

Nadelen: "Delayed by 2.5 hrs"

Voordelen: "I like everything food and the chaires very comfortable thanks"
Nadelen: "Nothing to complain Everithing is excellent easy flight Thankyou"

Voordelen: "Well air conditioned plane. Prompt service"

Voordelen: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Nadelen: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."

Voordelen: "Nothing"
Nadelen: "The flight and the food All complete horror"

Voordelen: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Nadelen: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."

Nadelen: "We orderd the two tickets with 1 luggage for each person. When we got to the airport they told us that the luggage is not included and we had to pay additional 91 dollar per each luggage. They just tricked us."

Voordelen: "Crew were really helpful and it was great as we travelled with infant."
Nadelen: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."

Voordelen: "Boarding was very fast."
Nadelen: "Boarding started at least half an hour late."

Voordelen: "Nothing did our. Just another flight."
Nadelen: "The seat was very worn down and hard."

Voordelen: "Poland!"
Nadelen: "Not much."

Voordelen: "yes. It was perfect."

Nadelen: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."

Voordelen: "Clean and neat aircraft with nice crew"
Nadelen: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"

Voordelen: "Nice stuff."
Nadelen: "Probably teleportation?"

Voordelen: "Clean airplane nice pretty stewardess in short dress."
Nadelen: "Probably private jet whit hot tub."

Voordelen: "The crew, plane and procedure was all great."
Nadelen: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."

Nadelen: "At least a complimentary glass of water or juice in Economy."

Voordelen: "Very nice plane and we left on time and the flight was very smooth."

Nadelen: "no food or water in economy - for a 5 hour flight."

Nadelen: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"

Nadelen: "Baggage was broken and two items inside also broken. Was overcharged for baggage."

Voordelen: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Nadelen: "Flight was delayed"

Voordelen: "Small compliment from Air France was lovely and unexpected"

Voordelen: "All fine"
Nadelen: "Flight delayed 2 hours"

Voordelen: "Helpful crew"
Nadelen: "Nothing"

Voordelen: "It was a fairly ordinary flight"
Nadelen: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"

Nadelen: "Ок"

Voordelen: "Crews on Air France are outstanding!"
Nadelen: "Baggage was lost and was delivered 2 days later."

Voordelen: "Tallin airport is beautiful"
Nadelen: "Lost luggage and indifferent assistance."

Voordelen: "Instructions for connected flights at airpotr were clear"
Nadelen: "Connection time 10 minutes instead of planned 30"

Nadelen: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."

Voordelen: "staff were polite, helpful, and efficient"
Nadelen: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"

Voordelen: "Newer plane for this stretch."

Voordelen: "Short flight"
Nadelen: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."

Voordelen: "Newer plane."
Nadelen: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."

Voordelen: "Nice new plane, on time."
Nadelen: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."

Nadelen: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Voordelen: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"

Voordelen: "On time boarding and departure. Clean plane and friendly staff."
Nadelen: "Nothing, all was good."

Nadelen: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"

Nadelen: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."

Voordelen: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"

Nadelen: "An extra fee is charged if you don't check-in online."

Voordelen: "We arrived safely. Bilingual staff."
Nadelen: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."

Voordelen: "Enough said"

Voordelen: "good"
Nadelen: "good"

Voordelen: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."

Nadelen: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."

Voordelen: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Nadelen: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Voordelen: "I was surprised by the professionalism of air Baltic employees. They dressed well."

Voordelen: "It was very easy to print boarding pass."
Nadelen: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."

Nadelen: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."

Voordelen: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Nadelen: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."

Voordelen: "Quick boarding once the plane finally arrived. Planes are new."
Nadelen: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."

Nadelen: "Uncomfortable, cramped."

Voordelen: "Boarding, comfort"
Nadelen: "SAS didn't let me check in my flight to final distinction, so I had a problem."

Voordelen: "I liked absolutely nothing!"
Nadelen: "I didn't like anything about AirBaltic and will never fly with them again!!! If you can avoid them, do yourself the favor and do so. They forced me to check in my bag at the gate claiming that my luggage was too large to be a carry-on, even though I have traveled the world with the same carry-on and the person at the check in counter did not mention anything about the size of my carry-on when I checked in for this flight. This seemed like a stupid pathetic scheme to get more money from their customers. The in flight experience proceeded to be even more pathetic: they don't even serve you water, you have to purchase even such "luxury". What kind of airline doesn't even offer free water to their customers??? It is simply called a human courtesy! This was by far the most pathetic airline business I have ever come across."

Nadelen: "Having to stop in Riga just to get from Berlin to Tallinn"

Nadelen: "I didn't like have to spend 3 hrs. 45 minutes in Riga just to get to Tallinn."

Nadelen: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"

Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"

Voordelen: "Nothing"
Nadelen: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."

Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."

Nadelen: "The app and trying to find boarding details prior."

Voordelen: "Yes"

Nadelen: "Don’t loose the luggage"

Nadelen: "At least give a glass of water."

Nadelen: "Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane."

Nadelen: "My luggage was lost for almost 2 weeks."

Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"

Nadelen: "2:30 de retard"

Voordelen: "It was ok"
Nadelen: "NA"

Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"

Nadelen: "Repas moins basique"

Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"

Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"

Nadelen: "It was hard to keep the washrooms clean despite the effort"

Voordelen: "Ok"
Nadelen: "Ok"

Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."

Nadelen: "Propreté de l'avion à l'aller."

Nadelen: "Wasn’t given a blanket"

Voordelen: "Retard de 45 min"

Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."

Nadelen: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"

Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"

Voordelen: "L’embarquement etait rapide on a décollé à l’heure"

Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."

Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."

Voordelen: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."

Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"

Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."

Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"

Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."

Voordelen: "Everything apart from the punctuality"
Nadelen: "Delayed by an hour"

Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."

Voordelen: "good"
Nadelen: "the fact I bought a new ticket"

Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"

Voordelen: "l acceuil et personnel tres sociable"

Nadelen: "Retard et bagages perdus"

Voordelen: "La couleur de l'avion"
Nadelen: "Le correspondance manquée à cause su retard"

Voordelen: "Le repas était satisfaisant, l'équipage très sympa et les sièges confortable"
Nadelen: "L'embarquement s'est fait à l'heure mais nous avons attendu plus d'une heure dans l'avion que les bagages soient chargés et sommes partis avec 1h30 de retard en ayant très peu d'informations"

Nadelen: "Dommage de ne pas avoir eu de collation/snack alors que l'avion partait à 7h du matin (donc à l'aéroport depuis minimum 5h)"

Voordelen: "Rien"
Nadelen: "6 heures de retard à destination dans l'indifférence totale"

Voordelen: "Nothing special"
Nadelen: "No newspaper"

Voordelen: "The stewardess"
Nadelen: "Food"

Nadelen: "Problème à l'enregistrement en ligne car mon billet Air Canada n'existait pas dans la base de données Brussels Airlines. Cela m'a valu presque 2 heures de téléphone avec Air Canada (0.15 euro la minute). Et puis au comptoir d'enregistrement, nouveau gros problème, celui-là très grave à mon sens. L'agent de comptoir m'a dit que je n'avais pas d'ESTA, donc que je ne pouvais pas partir, alors que j'en avais un. En pleine panique, j'ai appelé ma mère qui heureusement a retrouvé en 5 minutes dans son ordinateur mon numéro d'ESTA. Cela m'a causé une très grosse frayeur, car c'était presque le moment de la fermeture de l'enregistrement, et m'a vraiment gâché le voyage. Je me plains donc franchement du manque de gentillesse et de la qualité du service de l'agent de comptoir. Je précise que j'étais en billet retour, donc il aurait été facile à l'egent de penser que j'avais un ESTA puisque j'avais fait escale à Chicago aussi à l'aller."

Voordelen: "C est le meilleure pays de l Europe"

Voordelen: "Repas"
Nadelen: "Retard devteois heures"

Voordelen: "Amazing"
Nadelen: "Nothing"

Voordelen: "Tout etait cool"

Voordelen: "On time no depay. Peacefully flight"
Nadelen: "Price of ticket"

Voordelen: "The flight was on time"
Nadelen: "Lots of things should be better on Ryanair flights"

Voordelen: "Seats don't recline. Flights are always late."

Nadelen: "Entertainment online at least by the app"

Nadelen: "They should have entertainment online at least by the app"

Nadelen: "It's Ryanair. We know that they won't change."

Nadelen: "Don't turn up with a cabin case, it will cost you £20 to have it put in the hold"

Voordelen: "Took off on time"
Nadelen: "Random seat allocation due to not paying the extra fee?"

Voordelen: "Arrivée correct et immigration et récupération des bagages à temps."
Nadelen: "Le vol aurait pu partir à l’heure et ils auraient pu annoncer le retard. L’avion est un peu sale."

Voordelen: "The staff was very kind"
Nadelen: "Ryanair could do lots of things better."

Nadelen: "Les notifications. On a eu plus de 3 heures du retard et le retard était pas notifié. En plus après on a attendu à l'intérieur encore une demie heure pour décoller"

Voordelen: "Rien"
Nadelen: "Tous"

Voordelen: "flight efficient and smooth, thanks"
Nadelen: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."

Voordelen: "Was on time"

Voordelen: "Personnel très pro et serviable. Avion et vol impeccable. Retard de 4h pour raisons météo, collation offerte par Ryanair"
Nadelen: "Sièges plus confortables."

Voordelen: "Aucun point positif !!"
Nadelen: "Vol en retard d’1h (Pas prévenu à l’avance evidemment !!), en retard à l’arrivée et donc pour prendre un autre avion après. RYANAIR ne prend rien en charge !!!! Vraiment des ********* ! En plus de ça, le confort à bord est pas terrible, les hôtesses ne sont pas aimables, l’eau n’est pas offerte ! Scandaleux !!"

Voordelen: "Tout était bien... Cependant"
Nadelen: "La police douanière a pris trop de temps pour arriver. Ceux qui avaient des correspondances s'inquietaient"

Voordelen: "The flight crew"
Nadelen: "Checking in had insufficient staff to deal with the new baggage policy. This is purely another money making scheme and not anything to do with the customer experience. Not only are there additional costs to baggage but also because of queues was insufficient time in duty free had to purchase food on the flight, no doubt part of Ryanair profit makeing scheme. Flight was still delay 30mins"

Voordelen: "Friendly stuff, good price."
Nadelen: "Delay at the airport, also didn't take off anytime soon. We were sitting for over half and hour in the plane. Seats are very cramped too. People over 1.80m / 6 foot have to book an extra seat with more space, otherwise you won't have an convenient flight."

Nadelen: "When booking we paided an extra fee to reserve our seats. However when I tried to activate this option, it was not possible. There was an extra charge.... Then it was back and forward between the life chat and the contactform. Each of them pointing to each other to find a sollution.... guess what... nobody did"

Voordelen: "La ponctualité"
Nadelen: "Que l'on m'a obligée de mettre ma valise cabine en soute"

Voordelen: "La tranquillité"
Nadelen: "Rien que vous puissiez changer"

Nadelen: "le retard d une demi heure et la mise en soute du bagage à main..."

Voordelen: "Accueil, personne souriant, dommage ne parle pas français !!aa"
Nadelen: "Arnaque à l’achat du billet,vous réservez un vol allez et retour pour 3 jours hors saison pour 120€ et à l’arrivée cela vous coûte 250€ avec tous les suppléments dont priority bagage à main. Du n’importe quoi mettez un prix fixe que les clients sachent ou ils vont avec leur budget ?!"

Voordelen: "Le prix"
Nadelen: "Pour rajouter n importe qu elle prestation il faut payer cher . Y compris de l'eau"

Voordelen: "Friendly staff on plane, helpful in preflight check in."
Nadelen: "25 minute wait in hot stairwell."

Voordelen: "Aller chercher les PMR (Personnes à Mobilité Réduite) au parking"
Nadelen: "Les enfants bruyants et énervants"

Voordelen: "Le tarif"
Nadelen: "Embarquement fait à la va vite dans un terminal bondé, départ avec vingt minutes de retard, siège peu confortable en comparaison à d'autres compagnies à bas coûts."

Nadelen: "For your fault i lost my Next flight to Valencia and nobody of your personal helped me to resolve my problem, when you are the responsables that i lost my flight."

Nadelen: "One hour delay"

Nadelen: "Encore en retard"

Nadelen: "Two hours delay"

Nadelen: "Le retard d une heure pour embarquer ainsi que les nombreuses personnes avec des bagages cabine hors norme alors que moi j'ai payé un supplément à la réservation pour un bagage plus de 20kils! !!"

Nadelen: "Harcellement des commerciaux censés êtres des equipages navigant. Quand ce n'est pas les repas avec 5 min de lecture lourde avec son fort dont on se moque, puis la vente de parfums et autres avec liste lourde...vient le tour de cartes à gratter... insuportable , de surcroît si on veut se reposer"

Voordelen: "Agent de bord très gentil"
Nadelen: "Site internet difficile à comprendre, j’aurais payé à l’avance les frais de bagages en soute. 80 euros!!! Sur place!"

Voordelen: "Crew was great."
Nadelen: "Carry on policy. They should just make everyone check bags at ticketing ans save us the drama of doing it at the gate."

Voordelen: "Rien"
Nadelen: "Retard de 4h, peu d'information sur le vol, arrivée tardive a Bergame et correspondance pour Dublin manquée. Aucune prise en charge par RyanAir excepté un coupon de 5€ pour manger à l'aéroport de Bordeaux. Mensonge de l'équipage sur potentielle prise en charge et point de contact à l'arrivée à Bergame."

Voordelen: "The cabin crew"
Nadelen: "Budapest airport"

Nadelen: "Brand new bag a bit damaged..."

Voordelen: "Cheap prices"
Nadelen: "Uncomfortable"

Nadelen: "Il est inadmissible qu'on ne donne même pas un verre d'eau durant ce voyage qui a duré 3 heures de temps et en plus pour un voyageur avec un bébé. De plus j'ai payé l'option priorité car on m'a dit que le bébé avait droit à un bagage de 10Kg qu'on pouvait envoyer en soute et ce n'était pas le cas. Ma fille a du avoir en main le bagage du bébé, son bagage cabine, la poussette et le bébé lui-même. Cà a été infernal pour elle. Je demande donc le remboursement de l'option priorité que j'ai payé pour rien (90€). Merci."

Voordelen: "Bought priority because of their new carry-on policy, so boarding was quick. Cramped seats but average compared to many other airlines. Crew was amicable. Soft landing."
Nadelen: "Cramped seats, I’m 6’3” or 191cm and am now used to that. Very little cushion on them, so for flights >2hrs it’s going to be uncomfortable but tolerable. Hate their new carry-on policy; moneygrabbers. No snacks nor beverages for free, even in a 3:30hr flight. No entertainment system. No magazine pocket in seats. No reclinable seats. You et what you pay for."

Voordelen: "Nothing"
Nadelen: "Everything"

Voordelen: "Good price, timeliness"
Nadelen: "Known features-split seating,snow walk to plane,weird airports,non-stop service trolleys"

Nadelen: "Le confort le manque de place entre deux sièges Les repas ou boissons payantes L'atterrissage plutôt rude Embarquement long en plein froid"

Nadelen: "Important retard au départ, longue attente avant et après l'embarquement. Quasiment tous les bagages cabine envoyés en soute. Très peu d'informations en anglais. Personnel à bord plutôt désagréable"

Nadelen: "The Lithuanian crew team was far too casual. Service as well. Informal."

Voordelen: "Automatic checkin done by kiwi, with boarding tickets sent to email."
Nadelen: "Separate seating. Two of us flew under one booking. We got seats at opposite sides of the airplane, although there were seats available to sit together"

Voordelen: "the crew is kind with the traveler."
Nadelen: "little place voor de baggages."

Voordelen: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nadelen: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"