They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
Comfortable aircraft and excellent service
It was QR707 , sold as AA8119 - I was not able to select seat online and not able to select food option online too!
They did not let my uncle fly at all
Nadelen: "Everything and being on time and not loosing all my luggage"
Voordelen: "like all the crews. nice attitude and friendly. very helpful to your needs."
Nadelen: "selected our (3 in a group) seats 24 hours before. but in Doha, the ground crew named Mohammed changed our seats . usually in usa you need to ask if you could do that. but that guy printed the new boarding passes and then said we change your seats. i told him that was rude and not courteous to passenger. he had no answer."
Voordelen: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Voordelen: "Crew was excellent"
Nadelen: "Food could be better and please offer drinks before you serve meals like European air lines."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Nadelen: "Toilets needs air freshener as so many passengers use them."
Nadelen: "They are the best and air Canada should learn from them"
Voordelen: "The service is excellent. Best of the airlines bar nane"
Nadelen: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Stuff are so excellent clean plane good food"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Nadelen: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "crew amazing,"
Voordelen: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Nadelen: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Voordelen: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "Helpful,courteous and efficient"
Nadelen: "Wifi was hard to connect"
Nadelen: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Voordelen: "Overall great service!"
Voordelen: "The crew was very friendly throughout the 7-hour flight."
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Nadelen: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Voordelen: "Excellent seats..."
Voordelen: "Food and flight attendants were excellent in Business Class"
Nadelen: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Voordelen: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Nadelen: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Nadelen: "Peu de nouveaux films"
Voordelen: "Friendly and helpful staff."
Nadelen: "No entertainment available. A very old plane."
Voordelen: "Very good crew"
Nadelen: "8 hr layover in Doha"
Nadelen: "Movies are always the same"
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Nadelen: "Internet kept cutting off despite me paying."
Nadelen: "going with RJ in the first leg"
Voordelen: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Nadelen: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Voordelen: "Airport was pretty impressive,"
Nadelen: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Voordelen: "On general quite good"
Nadelen: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Voordelen: "Crew was great, flight was good and on time"
Voordelen: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"
Nadelen: "The food quality was poor."
Voordelen: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Nadelen: "Absolutely nothing."
Voordelen: "The crew were pleasant and the aircraft was clean"
Nadelen: "Seat pitch"
Voordelen: "Comfortable flight, great crew. Good price for ticket. No luggage and change fees. Awesome. I wish American carriers were like this."
Voordelen: "Comfortable seat, good entertainment options"
Voordelen: "Air conditionner"
Nadelen: "Pas de retard Être à l'heure J'ai raté mon train pour Montpellier"
Voordelen: "Personnelle professionnelle, siège vraiment confortable."
Nadelen: "Pas de wifi et le screen donne pas le information du vol."
Voordelen: "Le siege etàit parfait."
Nadelen: "Dans le vol Bangkok Milan, pas d’information sur la Durée du vol. Le screen donne pas d’informations et le wifi.c’est cassé."
Voordelen: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Nadelen: "boarding using bus!"
Voordelen: "I like the food and crew are very helpful and has a smiling face."
Voordelen: "Personnel souriant"
Nadelen: "Repas pas assez copieux"
Nadelen: "Embarquement tardif Repas pas assez copieux Divertissement écran en panne pas de films ni de casque audio"
Voordelen: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Nadelen: "More in flight movies"
Voordelen: "Confort et équipages Repas Thaï"
Nadelen: "Difficile de trouver"
Voordelen: "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
Nadelen: "The flight always leaves later than schedule."
Voordelen: "On time Comfortable seats Great service"
Voordelen: "Food & services on the plane were great."
Nadelen: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."
Voordelen: "Qualité de l'avion, espace convenable, peu de bruit, beaucoup de repas pour passer le temps et de passage pour les boissons"
Nadelen: "Vraiment très peu de films en français (même sous titré), embarquement qui dure une éternité avec aucun renseignement sur le pourquoi de l'attente..."
Voordelen: "the flight was online, and the checking in process was fast and efficient"
Voordelen: "Speedy boarding, early arrival and generally comfortable flight."
Nadelen: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Voordelen: "Overall experience Staff"
Nadelen: "Eating time on tarmac Entertainment is oldish"
Nadelen: "Embarquement par bus. Pas top. Pas de file prioritaire pour pax business. Controle secu trop longs à bkk."
Voordelen: "Service, client treatment, food"
Nadelen: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Voordelen: "De l'enregistrement à l'arrivée à destination tout a été facile et efficace. Le personnel au sol au moment du drop-off était accueillant et poli. Le personnel naviguant est juste exceptionnel on peut demander ce que l'on veut et ce même en économie class. Les compagnies européennes devraient s'en inspirer. La nourriture excellente et vraiment j'insiste sur la qualité du service."
Nadelen: "Rien à dire"
Voordelen: "Excellent service everything was perfect. Want to fly again on thai."
Voordelen: "Great legroom in exit row, staff very friendly"
Nadelen: "Boarding terrible, utter chaos, seat very narrow"
Voordelen: "Great and friendly people, and was very nice. Great flight."
Nadelen: "In flight meal was ok. Other than the meal it was nice flight."
Nadelen: "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
Voordelen: "got sick from the food"
Voordelen: "Crew friendly"
Nadelen: "Poor food and boarding"
Voordelen: "seats are comfortable, service is mediocre"
Nadelen: "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
Voordelen: "The crew was very kind and the service lways with a smile. The toilts clean."
Nadelen: "The entretainment poor. No movie options, just a couple of new movies and the rest old and no good movies."
Voordelen: "Good food, friendly crew"
Nadelen: "Entertainment limited, arrival in BKK terrible, offloading a 747 with busses is a no go. Long waiting time in plane."
Voordelen: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Voordelen: "Smooth take off and landing. Great service, even food and drinks served on an hr flight!"
Nadelen: "Nothing. Excellent!"
Voordelen: "Good customer service."
Nadelen: "It was an old aircraft and there was a strange smell. Also the food- I would prefer more European food."
Voordelen: "On time"
Voordelen: "Flight was fine. Good entertainment. Skychat nice add on"
Nadelen: "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
Nadelen: "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
Voordelen: "Its a very good flight with good service and hospitality"
Nadelen: "I find the selection of movies and songs quite limited."
Voordelen: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Voordelen: "Everything provided, lots of refreshments throughout the flight"
Nadelen: "Monitors were not the best for viewing movies. White wine was bitter."
Voordelen: "The seat and movie options were good."
Nadelen: "No wifi, the food was bad, small portions, bad English. You'll get off hungry."
Nadelen: "30 minutes out of Bangkok, there was a problem with the plane and we returned to the airport for repair. I absolutely value the priority on safety, but the 4 hour addition to my already long trip was painful."
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Plateau repas toujours pareil Pas très original
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Crew was very attentive, and boarding and off-boarding was relatively easy"
Nadelen: "The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated."
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Nadelen: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Voordelen: "The airline is top notch and treated you great like it should be."
Nadelen: "The sears where a little tight but not bad and the movie options were ok not great."
Voordelen: "Again staff was very friendly and helpful."
Nadelen: "That since it was a shorter flight no tvs."
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Voordelen: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Voordelen: "Crew, food, boarding, service"
Nadelen: "Very tight seats. Not enough of leg room"
Nadelen: "La ponctualité"
Nadelen: "Nothing. The best airline I've flown across the board."
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Nadelen: "entertainment sound"
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Crew was excellent Seats very short on leg room and hard cushions"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Nadelen: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Voordelen: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Nadelen: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "The. Crew were amazing"
Nadelen: "Lpst my luggage"
Nadelen: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Voordelen: "Fast flight. Good service from luggage checking to landing."
Nadelen: "Way too spicy beef chili. Confined space on airbus."
Voordelen: "Everything was perfect"
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Good seats for my wife and i: window and aisle seat"
Nadelen: "Only glass of water free...coffee is 3.50"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Nadelen: "Connecting flight cancelation, didn’t get to go."
Nadelen: "It was so hot in the plane and there were no air vents to keep air circulating."
Voordelen: "Who knows hope to actually get on it and make it to destination"
Nadelen: "Not sure just know leaving 10 hours late"
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Nadelen: "The way the movies, needed extra parts. No touch screen"
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Nadelen: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Crew members were not helpful and seemed to hate their lives. Pilot was one of the worst I've seen in my life. I'll fly with another airline next time.
Everything was outstanding
Flight was very good. Seats are comfortable and food and entertainment were very good. Crew is attentive and responsive.
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "Customer service"
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "On time, friendly check in staff"
Nadelen: "Food was very poor in Turkish Airlines standards"
Voordelen: "All was great."
Nadelen: "The airline has so many people from far away places waiting too long for their next connections"
Voordelen: "The staff member who checked me in was very friendly"
Nadelen: "the inflight staff needs to improve their behaviour in dealing with passengers. Some were quite rude. The aircraft seats were extremely cramped. The food selection was quite poor."
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "Good food and great entertainment system."
Nadelen: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."
Voordelen: "Excellent staff."
Nadelen: "Very cramped, even for economy."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "Food was great. Crew was nice overall."
Nadelen: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Nadelen: "Dismal customer service"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Voordelen: "Food and service is excellent. Istanbul lounge is great."
Nadelen: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "The seat at the back of the plane does not go down"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Nadelen: "In Business Class, the seats did not recline all the way to become flat. Other airlines (including Qatar and Etihad) have seats which become flatbeds even in 3 hour long flights. Very disappointed that Turkish does not have that options from IST to ISB. The boarding experience from IAD-IST was excellent...but it was the opposite from IST-ISB."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Nadelen: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Nadelen: "I think the food is so little, and also there is no snak for passangers ."
Nadelen: "Transfer desk in Istanbul is terrible. Poor customer service. It took 6 hours to get transferred from the airport to the hotel."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Nadelen: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Nadelen: "Flight attendants need to be friendly ."
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Not having 2hr delays would be great
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Voordelen: "Great crew, especially on a long-haul flight. Decent food, considering how many people they were serving. Best bathrooms I have ever experienced on a large plane."
Nadelen: "Legroom, legroom, legroom!! If we are to be treated as sardines, at least pack us in oil. It gets worse every time we fly. Crew agreed; the airlines need to be put on notice. It makes their job impossible."
Nadelen: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Crew, entertainment and food was good"
Nadelen: "OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!"
Voordelen: "Good flight in a nice A380, I’m in the top floor on premium economy."
Nadelen: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Boarding was efficient. Everything else was average."
Nadelen: "With the exception of one Asian cabin crew, others were cold. Food has worsened on Lufthansa. Portion and quality are not as good as 1 year ago. I find the seat average in comfort for premium economy. If only the seat would move forward, I keep sliding off it. Cathay Pacific has a much better seat."
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Voordelen: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Boarding was a bit hectic loading an A380 and that was probably the worst part. Service was very pleasant but a little scarce. Premium Economy was better than most. Food was not that good and ranked with the boarding."
Nadelen: "Food and boarding"
Voordelen: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
Voordelen: "service was good"
Nadelen: "seats too small"
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Nadelen: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."