I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "So rude crew"
Voordelen: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Voordelen: "Crew is excellent, polite and personal!"
Nadelen: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Nadelen: "It's KLM. What else do you need to know."
Voordelen: "Flight was on time."
Nadelen: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Voordelen: "The crews were pretty great!"
Nadelen: "The regulating of the temperature."
Voordelen: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nadelen: "Flight was delayed, had to run to my next connection flight."
Voordelen: "Crew helpful. Food good."
Nadelen: "Better range of movies please"
Voordelen: "Seat was comfy and spacious for economy class"
Nadelen: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Voordelen: "the drinks"
Nadelen: "seat reservation. having to pay for luggage...."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Service is awesome. Food is great."
Nadelen: "People with short connection are affected by the 15 to 25 minutes delay."
Nadelen: "There was no wifi on flight"
Voordelen: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Nadelen: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Voordelen: "Cabin facilities"
Nadelen: "They didn’t bring one of my bags"
Voordelen: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Voordelen: "quick/efficient boarding - good staff - good food - easy flight !"
Nadelen: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nadelen: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "The staff tried to help me when it was evident we would not arrive on time"
Nadelen: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Flying with KLM is a pleasure"
Nadelen: "Flight departed 35 minutes late"
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "We got a meal for a 1h flight only"
Nadelen: "No entertainment but normal for this type of flight"
Voordelen: "Short flight with good communication."
Nadelen: "Nil to complain."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"