Vind goedkope vluchten naar Democratische Republiek Congo (Kinshasa)

Voordelen: "The two check in bags rule."
Nadelen: "Not applicable"

Nadelen: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"

Voordelen: "I was happy to avail of Wifi in the sky."
Nadelen: "No entertainment! For an major international flight, one expects some seatback entertainment"

Voordelen: "Well organized on check in. Attentive"

Voordelen: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Nadelen: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."

Voordelen: "Rwanda Air is the best"
Nadelen: "Landing at Kigali was bit rough"

Voordelen: "The crew members are very polite and professional"
Nadelen: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"

Voordelen: "Friendly service"

Voordelen: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Nadelen: "As I said, I liked everything. From the departure to the landing"

Nadelen: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."

Voordelen: "Food and free WiFi. Ample seating space."
Nadelen: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"

Voordelen: "They respect the timing"
Nadelen: "The luggage escalator is not working and you have to carry it from one point to another..."

Voordelen: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"

Voordelen: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nadelen: "The breakfast was not as appetizing."

Voordelen: "The Airbus. The crew's simple commitment to excellent service"
Nadelen: "The unconventional check in closure 90mins to departure even when the plan arrived late"

Voordelen: "Good and clean planes, good service"
Nadelen: "We had couple of ours delay and not well communicated"

Voordelen: "Qualité de service Gentillesse équipage"
Nadelen: "Tout était bien"

Nadelen: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."

Voordelen: "Friendly staff, decent snacks and entertainment options"

Voordelen: "New airline. Left 20 mins early."
Nadelen: "Nothing."

Nadelen: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."

Voordelen: "Landing was very smooth. I got window seat as requested."
Nadelen: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."

Voordelen: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."

Voordelen: "Good"

Voordelen: "Was good on time"

Voordelen: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."

Nadelen: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."

Voordelen: "Everything was on time and comfortable. Will take the same flight again in the future."

Nadelen: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"

Voordelen: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."

Voordelen: "The crew was very welcoming"
Nadelen: "We had a delay of 40 minutes at Kigali airport without prior announcement"

Voordelen: "Like Kigali it was clean and efficient."
Nadelen: "Food is almost inedible"

Voordelen: "Everything"
Nadelen: "Time management"

Nadelen: "No entertnainment"

Voordelen: "Planes were great and flight crew excellent."
Nadelen: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."

Voordelen: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Nadelen: "Nothing."

Voordelen: "Everything went well as expected..."

Nadelen: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"

Voordelen: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."

Voordelen: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nadelen: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."

Voordelen: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Nadelen: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."

Voordelen: "Crew were pleasant. The flight was comfortable."
Nadelen: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."

Voordelen: "Everything was excellent, service, cabin, food."
Nadelen: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"

Voordelen: "Orderly, organized, courteous"

Voordelen: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Nadelen: "Food needs to be addressed"

Voordelen: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Nadelen: "The rude flight attendant who was welcoming people to the plane"

Voordelen: "Free wifibat the airport and the charging stations"

Voordelen: "It was a short flight and all went well. We even had time for a snack."

Voordelen: "Service! Smooth ride and good food!"

Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."

Voordelen: "The customer service, the seats were comfortable and the food was great"

Voordelen: "All what you served !"
Nadelen: "Everything is okey !"

Voordelen: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Nadelen: "Fix the above. Will not fly Turkish airlines again!"

Voordelen: "Just needed a chance to rest during this long trip and that was possible. Slept well, had a nice meal and arrived ready to go. First trip on Turkish Airlines but will absolutely be back. Crew was great!"

Voordelen: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."

Nadelen: "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"

Voordelen: "Professional nice food"

Voordelen: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."

Voordelen: "The food was such a treat! Fresh and delicious. Bathrooms very clean for such a large flight"

Voordelen: "Boarding, on time"
Nadelen: "Food can be better. Steward never brought the blanket and it was cold. Entertainment is not good and game did not work."

Voordelen: "All"
Nadelen: "Warm airport and warm plane à/c needed"

Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"

Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"

Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."

Nadelen: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."

Voordelen: "None"
Nadelen: "Flight attendants need to be friendly ."

Voordelen: "The food and amenities were alright."
Nadelen: "It left late, the plane lost my friend's luggage for a day."

Voordelen: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Nadelen: "It was all good(which I rarely get to say these days on any carrier)"

Nadelen: "Cramped economy seating, but usual for these days."

Voordelen: "Gold thing is that the flights are always on time."
Nadelen: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Voordelen: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Nadelen: "No heads-up that we couldn't take tablets / laptops on next flight to the USA."

Voordelen: "I did like it"

Nadelen: "No individual air vents to control temperature"

Nadelen: "Entertainment system was present, but not working. Short enough flight that we didn't need it, though"

Voordelen: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"

Voordelen: "Friendly crew. Good food."

Voordelen: "good movie selections"
Nadelen: "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."

Voordelen: "I really like the food and the crew members. they all were very kind and nice to us."

Nadelen: "Paid £400 as penalty for being late for the first portion of the flight, although I wasn't going to miss my connection since the layover was over 10 hrs"

Voordelen: "new aircrafts, easy boarding ontime departure and arrival"
Nadelen: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"

Voordelen: "Limitations to 20 kg when travelling"

Nadelen: "The company lost my baggage"

Voordelen: "The crew was friendly. The entertainment package was good."
Nadelen: "The food was terrible. Very dry. Warm at best. The temperature of the cabin was too warm. Passengers were fanning themselves to try to cool down. Water should have been offered more frequently. The crew was noisy as they passed through the aisles, making it difficult to sleep."

Voordelen: "Quick and nice"

Voordelen: "Everyting is good and smooth with no problems at all"
Nadelen: "Nothing was bad"

Voordelen: "Promptness Courteous staff Personalized entertainment"

Voordelen: "See above. The food was excellent"
Nadelen: "Our seats did not recline"

Nadelen: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"

Voordelen: "Entertainment (movies) always helpful to pass the time."
Nadelen: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."

Voordelen: "Seats are spaced further apart than many other carriers"
Nadelen: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."

Nadelen: "Canceled the outgoing flight"

Voordelen: "Friendly people , correct timing , good prices"
Nadelen: "The chairs didn,t go well for sleeping And we had 12 hrs to do ."

Voordelen: "good food with some Turkish flair. super friendly staff."

Voordelen: "The entertainment and food was excellent!"
Nadelen: "Waiting on the Tarmac for 1+hrs"

Voordelen: "Nice food, movies to watch, direct flight on time, what else to ask for"

Voordelen: "The crew at the Tokyo airport was very attentive and friendly."
Nadelen: "I was not allowed to checkin online.I called they said they assigned my chosen seats, I got to the airport and nothing was assigned. I wrote a formal complaint, all I received was "I am very sorry". And this happened on all 4 flights: Basel to Istanbul, Istanbul to Osaka, Tokyo to Istanbul and Istanbul to Basel. Just one of the worst experiences ever. The crew on the flight from Tokyo to Istanbul, also very rude and cold. The food was really bad, the egg was terrible!"

Voordelen: "Great food,wine and snacks!"

Voordelen: "I liked that a crew member was on the plane to help passengers put their roller bags into the overhead compartments. The serving crew was very friendly.and helpful. The dinner meal was one of the best that I've had on an airline in economy."
Nadelen: "See above."

Nadelen: "We were delayed 3 times and never once were given any information as to the delays! Fortunately, I was not in transit in Istanbul!"

Voordelen: "I liked both the seat and crew service"

Voordelen: "Nothing noteworthy was done well."
Nadelen: "The boarding staff is incompetent resulting in a 2+ hour boarding time. No control or concern for boarding zones, multiple unnecessary and inconsistent ticket checks, and unclear process. If you took 300 toddlers, made 50 of them gate agents and said board an airplane, you would get about the same result. Food and crew in flight were mediocre. Entertainment system in the seat back doesn’t work, shuts off in the middle of films, and is for some reason controlled by the wrong arm rest. I was in the aisle seat, my arm rest control panel did not control anything, but every time my neighbor shifted her arm it changed the volume on my system. Ethiopian airlines is what failure looks like."

Voordelen: "Great crew, Food."
Nadelen: "Reduce baggage charges."

Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"

Voordelen: "Crew was good"
Nadelen: "Arrived one hour late."

Nadelen: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"

Voordelen: "Yes"
Nadelen: "Nothing comes to mind"

Voordelen: "nothing really"
Nadelen: "entertainment system only played audio out of one ear, small selection of movies, flight departed late and gate changed"

Voordelen: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Nadelen: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"

Voordelen: "Nothing"
Nadelen: "Everything starting from the check in to on board restrooms"

Voordelen: "Very good,on time good service"
Nadelen: "Better seats on business in boing 737 800"

Voordelen: "Very conformable and quiet."
Nadelen: "Nothing very nice flight."

Nadelen: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."

Voordelen: "Nothing"
Nadelen: "I was overbooked in Addis"

Voordelen: "But no in flight entertainment on the Addis to Tel Aviv leg"

Nadelen: "see above"

Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Voordelen: "Très bien en général"
Nadelen: "RAS"

Voordelen: "Très bien en général"
Nadelen: "RAS"

Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"

Nadelen: "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."

Nadelen: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."

Voordelen: "Agreablement surprise de la qualite de la compagnie."

Voordelen: "Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly."
Nadelen: "The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle."

Voordelen: "New plane but movies are old. Too sad"
Nadelen: "Toilets and hygiene"

Nadelen: "That the Airline choose to take Russsian paid load, cargo. And decided to off load the Luggage of 25 passengers. Some of them even had connecting Flights. Luggage tags were not matching with the names, so it became difficult to actually track the bags. Not funny..."

Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"

Voordelen: "Nice crew"
Nadelen: "Aircraft and business seat just medium Food quite as fast-food service"

Voordelen: "Oui j aime"
Nadelen: "Oui"

Voordelen: "Check-in staff at desk ,claiming not working for Ethiopian Airlines only providing service to Ethiopian Airlines therefore unable to in depth questions."

Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"

Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."

Voordelen: "Ethiopian beer, a first for me -- not bad."
Nadelen: "Where is the famous Ethiopian arabica coffee?"

Voordelen: "nothing"
Nadelen: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"

Voordelen: "Awesome crew"
Nadelen: "No electrical plugs"

Nadelen: "Little turbulence but nothing serious"

Voordelen: "Nothing"
Nadelen: "Everything was bad, very upset !"

Voordelen: "Also great experience"

Voordelen: "The flight was on time. Staff was friendly and accommodating."
Nadelen: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."

Voordelen: "L'équipage"
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."

Voordelen: "On time."
Nadelen: "Dirty bathrooms, mediocre entertainment."

Voordelen: "The flight was on time and they fed us well."
Nadelen: "Nothing really."

Nadelen: "Delayed without explanation or heads up"

Voordelen: "Cost effevtive"
Nadelen: "Crew being unkind."

Voordelen: "Outstanding personnel on the ground in Addis Ababa; outstanding crew on the plane from Addis to Kigali"
Nadelen: "The movie screen (attached to the ceiling) was broken and throught the duration of the 2h30 minute flight, mechanically lowered and raised itself nonstop, making a constant disturbing grinding noise"

Voordelen: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Nadelen: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"

Nadelen: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."

Voordelen: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Nadelen: "I was disappointed with the limited entertainment options on board."

Voordelen: "Flight was smooth"

Voordelen: "Courtoisie du personnel de bord. Notre transit de 45 minutes était bien réglé. Chapeau Ethiopian."

Voordelen: "Nothing"
Nadelen: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."

Nadelen: "The app and trying to find boarding details prior."

Voordelen: "Yes"

Nadelen: "Don’t loose the luggage"

Nadelen: "At least give a glass of water."

Nadelen: "Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane."

Nadelen: "My luggage was lost for almost 2 weeks."

Voordelen: "It was ok"
Nadelen: "NA"

Nadelen: "It was hard to keep the washrooms clean despite the effort"

Voordelen: "Ok"
Nadelen: "Ok"

Nadelen: "Wasn’t given a blanket"

Nadelen: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"

Voordelen: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."

Voordelen: "Everything apart from the punctuality"
Nadelen: "Delayed by an hour"

Voordelen: "good"
Nadelen: "the fact I bought a new ticket"

Voordelen: "Amazing"
Nadelen: "Nothing"

Nadelen: "They did not even offer water to drink for free."

Voordelen: "On time, good price, convenient, !"
Nadelen: "Charge for coffee and water"

Voordelen: "Same as above"
Nadelen: "Same as above"

Nadelen: "Gate was only announced 25 min before boarding"

Voordelen: "Forgot they were on 24 hour time. Maybe send an alert about that."

Voordelen: "Got a free cup of orange juice"
Nadelen: "Was just a bit tired and irritable from the delayed flight before."

Nadelen: "My luggage was lost and still haven't received it. Very disappointed in the service."

Nadelen: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."

Voordelen: "Same coment"
Nadelen: "Same coment"

Voordelen: "Nice equip and staff, comfortable and on-time"
Nadelen: "Veg meal requested but not processed."

Voordelen: "Fast Boarding"
Nadelen: "Was waiting for a lagguage over 30min at Tegel airport"

Nadelen: "Completely chaotic service."

Voordelen: "Always great to fly on a 5 across Avro."

Voordelen: "Service"

Nadelen: "delay of 20 Min"

Nadelen: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"

Voordelen: "I flew on United, not Brussels, on this leg."

Voordelen: "Excellent staff"

Nadelen: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."

Nadelen: "they lost one of my carry on bags and haven't been found"

Nadelen: "Not allowing free seat selection when the ticket is purchased."

Voordelen: "Food was good"
Nadelen: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."

Nadelen: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."

Nadelen: "Could not get my boarding pass before reaching my last terminal because it was not ready from Montreal or Toronto, and no staff were available elsewhere in the airport. this prevented me from making necessary purchases to bring with me to Kinshasa, my final destination."

Voordelen: "Same as above"
Nadelen: "Same as above"

Nadelen: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"

Nadelen: "Never flew it; had to transfer to Lufthansa flights."

Voordelen: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."

Nadelen: "EXCELLENT SERVICE"

Voordelen: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."

Voordelen: "good service clean"
Nadelen: "waiting a long time for luggage"

Voordelen: "Friendly staff."
Nadelen: "Chaotic airport and lost my luggage."

Voordelen: "On time and quick."

Nadelen: "I didn´t like arriving to Sevilla with no luggage and no explanation of its whereabouts. I appreciate finally getting it 4 days later but I was not happy about me having to spend time and money going back to the airport to get it myself since your company was unable to deliver it to me. I expect full compensation"